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JOB DESCRIPTION
Job Title: Executive QoS
Job Status: Open
Reports to: Hasan Zahid
Job Code:
Provide expert technical assistance in a challenging and dynamic environment supporting team objectives
to measure and document network elements and performance to improve Quality of Service. QoS comply
with departmental and corporate internal controls and all internal controls processes. Perform functions
related to personnel and works directly with customers during times of relative crisis. Must be willing to do
light travel if necessary.
PRINCIPAL ACCOUNTABILITIES
KPIS
Design, develop and audit KPIs for all nodes in PM systems on quarterly basis
together with the concerned groups in networks organization to reach the KPI
targets.
Efficient and
accurate
reporting
Smooth
operation and
in time
escalation
Candidate is
required to be
intuitive and
supporting
Effective and
efficient
communication
End to end quality monitoring and analysis and coordination with concerned
departments for improvement of the same.
Candidate is
required to be
intuitive and
supporting
Efficient and
accurate
reporting
Effective and
efficient
communication
To ensure the Quality Reports are being prepared timely & used effectively in
their department.
Efficient and
accurate
reporting
10
Unbiased
judgement
Efficient and
accurate
reporting
Statements in this document are intended to reflect, in general, the duties and responsibilities of
the position, but are not to be interpreted as totally inclusive
Reviewed by Job Holder:
Reviewed by :
Approved by :
Name:
HR
Line Manager:
Date:
Date :
Date :
Emp No: