QP Mutual Fund Agent

QUALIFICATIONSPACKOCCUPATIONALSTANDARDSFORBANKING
FINANCIALSERVICESANDINSURANCE(BFSI)INDUSTRY
Contents
1. IntroductionandContacts..P.1
2. QualificationsPack.....P.2
3. OSUnits..P.2
Whatare
Occupational
Standards(OS)?
OSdescribewhat
individualsneed
todo,knowand
understandin
ordertocarryout
aparticularjob
roleorfunction
OSare
performance
standardsthat
individualsmust
achievewhen
carryingout
functionsinthe
workplace,
togetherwith
specificationsof
theunderpinning
knowledgeand
understanding
ContactUs:
SSCcontactdetails
Email:writetheemail
address
4. GlossaryofKeyTerms..P.3
Introduction
Qualifications Pack-Mutual Fund Agent
SECTOR:BANKING,FINANCIALSERVICESANDINSURANCE(BFSI)
SUBSECTOR:FinancialServices
OCCUPATION:InvestmentServices
REFERENCEID:BSC/Q0601
BriefJobDescription:Amutualfundagentisrepresentativeofabankorsimilar
financial institution, who offers mutual funds to prospective investors,
maintainsrecordsoftheirinvestmentsandconductsregularmarketresearchto
advicecustomers.
Personal Attributes: The individual is required to have interpersonal and

analyticalskills.Hemustbeabletotrackthemutualfundmarketandmaintain
relationshipswithcustomers.
QualificationsPackForMutualFundAgent
Q0601
QualificationsPackCode
JobDetails
JobRole
MutualFundAgent
Credits(NVEQF/NVQF/NSQF)
TBD
[OPTIONAL]
Banking,Financial
Sector
ServicesandInsurance
(BFSI)
Versionnumber
.01
Draftedon
07/08/2013
Subsector
FinancialServices
Lastreviewedon
30/08/2013
Occupation
InvestmentServices
Nextreviewdate
01/03/2014
JobRole
MutualFundAgent
Amutualfundagentsellsmutualfundstoprospective
customers
TBD
NVEQF/NVQFlevel
MinimumEducationalQualifications* ClassXII
MaximumEducationalQualifications* PostGraduate
RoleDescription
Training
(Suggestedbutnotmandatory)
Experience
ApplicableNationalOccupational
Standards(NOS)
PerformanceCriteria
IndustrycertificationorTrainingbyorganization
Experiencepreferredbutnotmandatory
Compulsory:
BSC/N0601(Conductresearch)
BSC/N0602(Marketandsalemutualfund)
BSC/N0603(Assistwithpurchaseofmutualfund)
BSC/N0604(Performaftersalesactivities)
Optional:
5.
NA
1.
2.
3.
4.
AsdescribedintherelevantOSunits
Keywords/Terms
Sector
Description
Sectorisaconglomerationofdifferentbusinessoperationshavingsimilarbusinessesand
interests.Itmayalsobedefinedasadistinctsubsetoftheeconomywhosecomponents
sharesimilarcharacteristicsandinterests.
Subsector
Definitions
Occupation
Function
JobRole
OS
Performance
Criteria
NOS
Subsectorisderivedfromafurtherbreakdownbasedonthecharacteristicsandinterests
ofitscomponents.
Occupationisasetofjobroles,whichperformsimilar/relatedsetoffunctionsinan
industry.
Functionisanactivitynecessaryforachievingthekeypurposeofthesector,occupation,or
areaofwork,whichcanbecarriedoutbyapersonoragroupofpersons.Functionsare
identifiedthroughfunctionalanalysisandformthebasisofOS.
Jobroledefinesauniquesetoffunctionsthattogetherformauniqueemployment
opportunityinanorganization.
OSspecifythestandardsofperformanceanindividualmustachievewhencarryingouta
functionintheworkplace,togetherwiththeknowledgeandunderstandingtheyneedto
meetthatstandardconsistently.OccupationalStandardsareapplicablebothintheIndian
andglobalcontexts.
PerformanceCriteriaarestatementsthattogetherspecifythestandardofperformance
requiredwhencarryingoutatask.
NOSareOccupationalStandardswhichapplyuniquelyintheIndiancontext.
QualificationsPack
QualificationsPackCodeisauniquereferencecodethatidentifiesaqualificationspack.
Code
QualificationsPack QualificationsPackcomprisesthesetofOS,togetherwiththeeducational,trainingand
othercriteriarequiredtoperformajobrole.AQualificationsPackisassignedaunique
qualificationpackcode.
UnitCode
UnitCodeisauniqueidentifierforanOccupationalStandard,whichisdenotedbyanN.
UnitTitle
UnitTitlegivesaclearoverallstatementaboutwhattheincumbentshouldbeabletodo.
Description
Knowledgeand
Understanding
Organizational
Context
Technical
Knowledge
CoreSkillsor
GenericSkills
Descriptiongivesashortsummaryoftheunitcontent.Thiswouldbehelpfultoanyone
searchingonadatabasetoverifythatthisistheappropriateOStheyarelookingfor.
KnowledgeandUnderstandingarestatementswhichtogetherspecifythetechnical,
generic,professionalandorganizationalspecificknowledgethatanindividualneedsin
ordertoperformtotherequiredstandard.
OrganizationalContextincludesthewaytheorganizationisstructuredandhowit
operates,includingtheextentofoperativeknowledgemanagershaveoftheirrelevant
areasofresponsibility.
TechnicalKnowledgeisthespecificknowledgeneededtoaccomplishspecificdesignated
responsibilities.
CoreSkillsorGenericSkillsareagroupofskillsthatarekeytolearningandworkingin
today'sworld.Theseskillsaretypicallyneededinanyworkenvironment.Inthecontextof
theOS,theseincludecommunicationrelatedskillsthatareapplicabletomostjobroles.
BSC/N0601
ConductResearch
---------------------------------------------------------------------------------------------------------------------------------------
National Occupational
Standard
---------------------------------------------------------------------------------------------------------------------------------------
Overview
Toconductresearchandgainmarketinsights

BSC/N0601
ConductResearch
NationalOccupationalStandard
UnitCode
UnitTitle
(Task)
Description
Scope
N0601
ConductResearch
ThisOSunitisaboutconductingmarketresearch
Theunit/taskcoversthefollowing:
Updateknowledgeonmutualfundmarket
Keepuptodateonregulationsandguidelines
PerformGeneral/administrativetasks
PerformanceCriteria(PC)w.r.t.theScope
Element
PerformanceCriteria
Tobecompetent,theuser/individualonthejobmustbeableto:
PC1. Researchthemutualfundmarkettodeterminetopperformingfunds,investor
interests,trendsetc.
PC2. Analyzefeaturesoftopfundsandfactorsinfluencingthem
Updateknowledge
OnMutualFund
Market
PC3. Rankandcompareperformanceoftopfundswithmutualfundsofferedby
organizationaswellasothermajorindicessuchasSENSEX,NIFTYetc.
PC4. Registerforregularstockmarketupdatesforadditionalinsights
PC5. Drawupkeyinsightsandtrendsonthemutualfundmarket
PC6. Speaktoexistingcustomerstogaincustomerperspectiveonthemutualfund
marketperformance
PC7. Regularlyupdateoneselfonchangesinschemeinformationandnormsinthe
mutualfundindustry
KeepUpToDateOn
RegulationsAnd
Guidelines
PC8. RegularlyupdateoneselfonStockExchangeBoardofIndia(SEBI)mutualfund
regulationsandsalesguidelines
PC9. Researchpotentialcustomerbaseidealformutualfundschemesofferedby

BSC/N0601
ConductResearch
organization
PC10. Developbasicprofileoftargetcustomersaccordingtoresearchconducted
PC11. Sharereports/presentationsdevelopedwithpeersandcustomers
PerformGeneral/
AdministrativeTasks
PC12. Shareinsightsregardingpossiblepoorperformanceoforganizationsmutual
fundswithsupervisorsforaddressal
KnowledgeandUnderstanding(K)
A. Organizational
Context
(Knowledgeofthe
company/
organizationand
itsprocesses)
B.Technical
Knowledge
Theuser/individualonthejobneedstoknowandunderstand:
KA1. TypesofMutualfundschemes,theircharacteristicsandstructure
KA2. Productssimilartomutualfundsandmutualfundsschemesofferedbyother
organizations
KA3. Factorsinfluencingmutualfundsperformance
KA4. Proceduretocontactexistingcustomersformarketfeedbackasapartof
research
KA5. Thecompositionofriskinvolvedwithvariousschemesandriskcompliance
proceduresforthesame
KA6. Acceptedpaymentmethodsandprocessesformakingpayments
KA7. Escalationmatrixforunresolvedproblems
KA8. Alllawsandlegalregulationsrelevanttomutualfunds
KA9. Secondarydatasourcesforobtainingmarketinformation
KA10. Taxandtaxrelatedregulationsrelevanttomutualfunds
KA11. Functionsofthenationalfinancialandregulatoryauthoritieswithregardsto
mutualfunds
KB1. Methodstoevaluatemutualfundschemes
KB2. Accounting,FinancialandEconomicconceptsusedforevaluatingmutualfunds
andconductingmarketresearch
KB3. Methodofaccountingandunderstandingstructureofmutualfunds
KB4. ITandcomputeroperationsandproceduresrequiredforresearch
KB5. Methodstoanalyzeriskfactorofvariousmutualfundsandsimilarproducts
KB6. Methodstocomprehendimpactofvariouseconomicandfinancialfactorson
mutualfundmarket
KB7. Abilitytoquantifyvariousriskfactorsanditsimpactonfunds
KB8. Methodsofcalculatingreturns,annualgrowthrate&NAVandother
accountingformulaethathelpdeterminereturnsofmutualfundschemes
7
BSC/N0601
ConductResearch
KB9. Methodstocomputevariousratiostocalculateriskadjustedreturns
Skills(S)
A. CoreSkills/
GenericSkills
WritingSkills
Theuser/individualonthejobneedstoknowandunderstandhowto:
SA1. Preparereports/summariesofresearch
SA2. Fillinonlineformsandpaperworkforconductingresearchondatabasesand
otherinformationsources
ReadingSkills
SA3. Readandunderstandorganizationproceduresandguidelines.
SA4. Readandunderstandregulatoryauthoritiesguidelinesandrulesformutual
fundschemes
SA5. Readandunderstandcircularsissuedfornotifyingchangesinnormsand
conditionsformutualfundschemesbySEBIorotherregulatoryauthorities

BSC/N0601
ConductResearch
OralCommunication(ListeningandSpeakingskills)
SA6. Listentomarketnewsandcustomerfeedbacktounderstandthemutualfund
market.
SA7. Communicatewithpeersandsupervisorsforclarificationsandknowledge
sharinginaclearandeffectivemanner
B. ProfessionalSkills DecisionMaking
SB1. Determinewhichmutualfundschemesandsimilarfundstomonitortodraw
outinsights
SB2. Decideonappropriateresearchmethodsanddatasourcestousefor
conductingresearch
OrganizationalSkills
SB3. Planresearchscheduleinamannersuchthatitdoesntaffectothertasksto
beperformed
SB4. Shareknowledgeacquiredwithpeersandsubordinates
ProblemSolving
SB5. Addresstechnicaloradministrativeproblemsandescalatethoseissues
beyondonesrole.
AnalyticalThinking
SB6. Analyzetrendsfromindustryreports,financialforecastsetc.
SB7. Usemarketanalysesandmutualfundfeaturestodetermineprospective
customerprofile
CriticalThinking
SB8. Exercisejudgmentinunforeseensituationswhichpreservecompanyvalues
andareinlinewithorganizationalguidelines
SB9. Consistentlyobtainfeedbackandimprovetheirperformance

BSC/N0601
ConductResearch
NOSCode
BSC/N0601
[OPTIONAL]
TBD
Banking,Financial
Industry
(BFSI)
Versionnumber
.01
Draftedon
07/08/2013
IndustrySubsector
FinancialServices
Lastreviewedon
30/08/2013
Occupation
InvestmentServices
Nextreviewdate
01/03/2014
NOSVersionControl:
10
BSC/N0602
MarketandSellMutualFunds
---------------------------------------------------------------------------------------------------------------------------------------
Standard
---------------------------------------------------------------------------------------------------------------------------------------
Overview
Tomarketandsellmutualfundstoprospectivecustomers
11
BSC/N0602
UnitCode
UnitTitle
(Task)
Description
Scope
N0602
ThisOSunitisaboutmarketingandsellingmutualfundstoprospectivecustomers
Approachandmarketvariousmutualfundsschemestoprospectivecustomer
identified
Assistcustomerwithdeterminingmostsuitablemutualfundschemeaccordingto
needs
Receiveapprovalforinitiatingpurchaseprocess
Element
PerformanceCriteria
PC1. Approachprospectivecustomersfromleadsgivenbysupervisor/manageror
ApproachAnd
throughreferralnetworktomarketthemutualfunds
MarketVarious
PC2. Respondtonewcustomerswhoapproachorganizationforpurchasingmutual
funds
MutualFunds
PC3. Educatefirsttimeprospectivecustomersonmutualfundschemesandthe
SchemesTo
Prospective
functioningofthemutualfundmarket
CustomerIdentified
PC4. Informtheinvestoronthevariousschemesandproductsofferedbythe
organization
PC5. Usemarketanalysisconductedtosharemarkettrendsandinsightsintothe
mutualfundmarket
PC6. Listentoprospectivecustomersneedsandfinancialrequirementsto
understandtheirfinancialgoals
PC7. Maptheprospectivecustomersgoalstoappropriatemutualfundschemes
available
PC8. Suggestschemesandhighlighttheirbenefitsandsuccessfactors
PC9. Providedetailsofthesuggestedmutualfundschemespastandprojected
AssistCustomerWith
performance
DeterminingMost
SuitableMutualFund PC10. Conductariskprofilingofprospectivecustomertoverifyiftheirriskappetite
isinlinewiththemutualfundschemesriskrating
SchemeAccordingTo
PC11. Disclosedetailsofdiscussedschemesincludingriskleveloftheinvestment
Needs
options
PC12. Calculatedividendsandotherpaymentsreceivabletocustomerforsuggested
product
PC13. Providecustomerwithbrochuresanddocumentsoutliningthemutualfund
scheme
PC14. Informthecustomeraboutinvestmentapproachandriskcontrolinsimple
12
BSC/N0602
terms.
PC15. Explainthetermsandconditionsofthemutualfundandcommissions
receivedforthescheme
PC16. Explaincircumstancesandimplicationsinthecaseofanearlytermination,if
applicable
PC17. Discloseifinvestmentincludesderivativesandrespondtoanyqueriesonthe
sametheprospectivecustomermayhave
PC18. Receiveapprovalfromcustomerforpurchasingthefundandinitiatethe
ReceiveApprovalFor
purchaseprocess
InitiatingPurchase
PC19. Explaintheprocessofpurchasingthemutualfund,thedocumentsrequired
Process
andprocessingtimelinestothecustomer
PerformGeneral/
AdministrativeTasks
PC20. Preparereportsonnumbermutualfundssoldandsubmitto
supervisor/manager
PC21. Prepareinternalreportsonnumberofleadsconvertedintosales
PC22. Discusswithsupervisor/managertosetorupdatesales/revenuetargets
A. Organizational
Context
(Knowledgeofthe
company/
organizationand
itsprocesses)
B.Technical
Knowledge
organizations
KA3. Proceduretoobtainmarketingmateriallikebrochures,pamphletsetc.from
marketingteam
KA5. Marketingtechniquestoselltodifferenttypesofprospectivecustomers
KA7. Formsanddocumentsrequiredformutualfundpurchaseapplication
KA8. Termsandconditionsfordifferentmutualfundschemes
mutualfunds
KB2. Methodstoidentifyprospectivecustomersegments
andassesscustomersfinancialrequirements
KB4. Methodstoprofileriskappetiteofprospectivecustomers
KB5. Methodstomapcustomerrequirementswithschemesofferedbyorganization
13
BSC/N0602
mutualfundmarket
14
BSC/N0602
Skills(S)
A. CoreSkills/
GenericSkills
WritingSkills
ReadingSkills
fundschemes
SA6. Listentocustomerrequirementstounderstandtheirneedsandsuggest
appropriateschemes.
SA7. Communicatewithcustomersinaclearandrespectablemanner
SB1. Determinewhichmutualfundschemestooffertocustomers
SB2. Decideonappropriateriskprofilingmethodstodetermineriskappetiteof
customers
SB3. Schedulemeetingswithprospectivecustomerstoinformthemofmutualfund
schemes
ProblemSolving
SB5. Addresscustomergrievancesandtechnicaloradministrativeproblemsand
escalatethoseissuesbeyondonesrole.
AnalyticalThinking
SB6. Determinebestpossibleschemesgivencustomersfinancialstatusandneeds
SB7. Analyzeandmonitormutualfundperformancetokeepcustomersand
supervisorsinformed
CriticalThinking
15
BSC/N0602
NOSCode
BSC/N0602
[OPTIONAL]
TBD
Banking,Financial
Industry
(BFSI)
Versionnumber
.01
Draftedon
07/08/2013
IndustrySubsector
FinancialServices
Lastreviewedon
30/08/2013
Occupation
InvestmentServices
Nextreviewdate
01/03/2014
NOSVersionControl:
16
BSC/N0603
AssistwithPurchaseofMutualFunds
---------------------------------------------------------------------------------------------------------------------------------------
Standard
---------------------------------------------------------------------------------------------------------------------------------------
Overview
Toassistwiththeapplicationprocessforthepurchaseofmutualfunds.
17
BSC/N0603
UnitCode
UnitTitle
(Task)
Description
Scope
N0603
ThisOSunitisaboutassistingwiththeapplicationprocessforpurchasingmutual
funds.
Assistcustomerwiththeapplicationprocessforpurchasingthemutualfund
Collectandensurepaymentsareprocessedatthebank/organization
Deliverproofofpurchaseandplanfollowupsessions
Performgeneral/administrativetasks
Element
AssistCustomerWith
TheApplication
ProcessFor
PurchasingThe
MutualFund
CollectAndEnsure
PaymentsAre
ProcessedAtThe
Bank/Organization
DeliverProofOf
PurchaseAndPlan
FollowUpSessions
PerformanceCriteria
PC1. ProvideCustomer/Investorwithformsrequiredforapplicationforpurchaseof
themutualfund
PC2. AssistInvestorinfillingintherequiredformsandobtainingnecessary
documentsforprocessingthepurchase
PC3. Explainthepaymentprocessandacceptedpaymentmethodstothecustomer
PC4. Completepurchaseprocessbycollectingpaymentthroughacceptedchannels
suchaschequedemanddraft,onlinetransfer
PC5. Submittheapplicationformsandpaymentcollectedtotheprocessingteamat
thebank/organization
PC6. Providecustomerwithacknowledgementofapplicationandpayment
received
PC7. Receivenotificationfromprocessingteamifpaymenthasbeensuccessful
PC8. Assisttheinvestorandresolveanyissueinthecaseofrejectionofpayment
PC9. Collectmutualfundcertificatefromthebank/organization
PC10. Delivermutualfundcertificatetoinvestor
PC11. Uploadpurchasehistoryandinvestordetailsintotheinformationsystemor
recordsmaintainedbytheorganization
PC12. Planperiodicfollowupsessionswithcustomerifrequired
18
BSC/N0603
PC13. Preparereportsonprocessedmutualfundapplicationsandcertificates
delivered
PC14. Discusswithsupervisor/managertosetorupdatesales/revenuetargets
PerformGeneral/
AdministrativeTasks
A. Organizational
Context
(Knowledgeofthe
company/
organizationand
itsprocesses)
B.Technical
Knowledge
organizations
research
KA11. Procedureforapplicationprocessand
mutualfunds
KB2. Procedureforapplicationprocess
andconductingmarketresearch
mutualfundmarket
Skills(S)
A. CoreSkills/
GenericSkills
WritingSkills
19
BSC/N0603
ReadingSkills
fundschemes
20
BSC/N0603
SA6. Listentomarketnewsandcustomerfeedbacktounderstandthemutualfund
market.
SB10. Determinewhichmutualfundschemestooffertocustomers
SB1. Decideonappropriateriskprofilingmethodstodetermineriskappetiteof
customers
SB11. Schedulemeetingswithprospectivecustomerstoinformthemofmutualfund
schemes
ProblemSolving
SB3. Addresscustomergrievancesandtechnicaloradministrativeproblemsand
escalatethoseissuesbeyondonesrole.
AnalyticalThinking
SB12. Determinebestpossibleschemesgivencustomersfinancialstatusandneeds
SB4. Analyzeandmonitormutualfundperformancetokeepcustomersand
supervisorsinformed
CriticalThinking
21
BSC/N0603
NOSCode
BSC/N0603
[OPTIONAL]
TBD
Banking,Financial
Industry
(BFSI)
Versionnumber
.01
Draftedon
07/08/2013
IndustrySubsector
FinancialServices
Lastreviewedon
30/08/2013
Occupation
InvestmentServices
Nextreviewdate
01/03/2014
NOSVersionControl:
22
BSC/N0603
23
BSC/N0604
PerformAfterSaleActivities
---------------------------------------------------------------------------------------------------------------------------------------
Standard
---------------------------------------------------------------------------------------------------------------------------------------
Overview
Toperformaftersaleactivitiesandprovidesupportservices.
24
BSC/N0604
UnitCode
UnitTitle
(Task)
Description
Scope
N0604
ThisOSunitisaboutperformingaftersaleactivities
Developlongtermrelationshipswithcustomers
Respondtocustomerqueriesandclarificationsandadvisethecustomerson
existingproductandnewschemes
Assistinterminationofinvestment
Performgeneral/administrativetasks
Element
DevelopLongTerm
RelationshipsWith
Customers
RespondToCustomer
QueriesAnd
ClarificationsAnd
AdviseTheCustomers
OnExistingProduct
AndNewSchemes
PerformanceCriteria
PC1.
Buildandmaintainlongtermrelationshipswithcustomers
PC2.
Planandexecuteregularfollowupvisitswithcustomertoperiodically
reviewcustomersfinancialgoals
PC3.
Respondtoanycustomerqueriesorclarificationsregardingthe
performanceofthemutualfund
PC4.
Informcustomersofanychangeinperformancesthatmightimpacttheir
investment
PC5.
Providepostsalecustomerservicessuchasdeliveringformsforchangeof
address,deliveringpayments,settingupautomaticupdatesetc.
PC6.
Maintainshareholderaccountstatementsandfinancialdocuments
releasedandupdatethecustomersonthesame.
PC7.
Remapcustomerrequirementsaccordingtotheircurrentfinancialstatus
offeradditionalschemesifneeded
PC8.
Assistcustomerswithmanagingtheirriskwithrespecttothefunds
investedpriortoacquisition
25
BSC/N0604
AssistInTermination
OfInvestment
Perform
General/Administrative
Tasks
PC9.
Assistintheterminationprocesswhencustomerswishtoclosetheir
investmentbeforethetenureofthefundiscomplete
PC10.
Submittheterminationrequestandobtainallthedocumentsnecessary
forthesamefromthecustomer
PC11.
Processthecancellationofthemutualfundcertificateoncetermination
processiscomplete
PC12.
Processpaymentsincasethetermofthemutualfundisalsocompleteor
extendtheinvestmentperiodfurtheraccordingtocustomersinstructions
PC13.
Preparereportsonstatusoffundsheldbycustomers
PC14.
Preparereportsonnumberfundsterminatedearly
PC15.
Updateinformationofcustomerintothedigitalsystem/records,if
applicable
PC16.
PC17.
Discusswithsupervisor/managertosetorupdatesales/revenuetargets
Shareinsightsregardingpossiblepoorperformanceoforganizations
mutualfundswithsupervisorsforaddressal
A. Organizational
Context(Knowledge
ofthecompany/
organizationandits
processes)
organizations
research
KA9. Theprocessanddocumentsrequiredinthecaseofearlytermination
KA10. Organizationspolicyofprivacy&discretionwhendealingwithcustomers
personalinformation.
KA11. Organizationformatandstandardssetforrepresentationofdataand
analysis
mutualfunds
26
BSC/N0604
B.Technical
Knowledge
KB2. Accounting,FinancialandEconomicconceptsusedforevaluatingmutual
fundsandconductingmarketresearch
KB4. Techniquetoevaluatethechangeincustomerriskpatternandoffer
productsaccordingly
KB7. Techniquestodiversifytheriskwhilepurchasingadditionalfunds.
KB11. Methodtousevariousperformanceratiosinorderdeterminesappropriate
results.
KB12. Techniquestocalculateimpactbasedonmarketinsights,newsarticles,and
trendpatternsEg.CEOleavingtheorganization,monsoonreasonon
crops,etc.
KB13. Techniquestocomprehendimpactofvariouseconomicandfinancialfactors
onmutualfundmarket
Skills(S)
A. CoreSkills/Generic WritingSkills
Skills
SA3. Documentconversationsanddecisionsmadewithcustomer.
ReadingSkills
SA5. Readandunderstandregulatoryauthoritiesguidelinesandrulesfor
mutualfundschemes
SA7. Listentomarketnewsandcustomerfeedbacktounderstandthemutual
fundmarket.
B. ProfessionalSkills
DecisionMaking
27
BSC/N0604
SB1. Determinewhichmutualfundschemesandsimilarfundstomonitortodraw
outinsights
SB2. Decideonappropriateresearchmethodsanddatasourcestousefor
conductingresearch
SB3. Planresearchscheduleinamannersuchthatitdoesntaffectothertasksto
beperformed
ProblemSolving
SB5. Addresstechnicaloradministrativeproblemsandescalatethoseissues
beyondonesrole.
AnalyticalThinking
SB6. Analyzetrendsfromindustryreports,financialforecastsetc.
SB7. Usemarketanalysesandmutualfundfeaturestodetermineprospective
customerprofile
28
BSC/N0604
CriticalThinking
29
BSC/N0604
NOSCode
BSC/N0604
[OPTIONAL]
TBD
Banking,Financial
Industry
(BFSI)
Versionnumber
.01
Draftedon
07/08/2013
IndustrySubsector
FinancialServices
Lastreviewedon
30/08/2013
Occupation
InvestmentServices
Nextreviewdate
01/03/2014
NOSVersionControl:
30

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QUALIFICATIONSPACKOCCUPATIONALSTANDARDSFORBANKING

Personal Attributes: The individual is required to have interpersonal and

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