I.

INTRODUCTION
Flextronics is a known leading electronics manufacturing
services provider to worlds top technology brands. It provides
help in designing, building, shipping, and servicing electronic
products to various known costumers through a network of
facilities that are based in 35 countries on 5 continents, thus,
making it on a global-wide operation. This global bearing
provides design and engineering solutions that are combined
with electronics manufacturing and logistic services. Apart
from the fact that Flextronics having a broad range and scope
of operation because of its numerous facilities scattered
worldwide, it also boasts for its prominence in delivering
quality

services

at

its

excellence.

These

impressive

achievements attained through the years of its operation as a

whole in the global scale is mainly achieved because of the
collaboration of its different smaller networks on the different
countries worldwide.
Flextronics Singapore, addressed in 6 Changi Northway in
particular, is one of the Flextronics Companies in Singapore
that stands with an outstanding reputation alongside many
others. The company is still expanding to ensure full
accommodation

and

satisfaction

beyond

Customers

expectations.
Flextronics processes primarily of Notebook Products for
Hewlett-Packard

Company

(HP).

The

company

receives

Defectives Parts from APDC and process them to salvage

commodities that are still of good physical and functional
conditions. All parts coming passes through Item Receiving to
conduct first-hand Visual Mechanical Inspection (VMI). Parts
that failed to meet set criteria (those that are physically
damaged and wrong parts) will be passed to Customer
Induced Damaged (CID) Section for further investigation. InWarranty (IW) parts that are still in good condition flow to Test
Area for functional test while good Out-of-Warranty (OOW)
parts are immediately returned to supplier or vendor.

CID Identification
Parts with physical damages flowed to CID Section have
to undergo careful investigation and inspection. Specific
dispositions for said damaged parts will be set based primarily
on a Customer approved CID Criteria. Said criteria aids CID
operators in assigning rightful descriptions for the visual
inspection and its corresponding dispositions. Generally, there

are two dispositions for CID parts, namely: scrap; and

returnable/repairable. These dispositions may vary from one
type of commodity to another even though with the same
description

of

physical

defect.

For

instance,

burnt

component in a system board can be returnable while a burnt

on an LCD or any other type of commodity goes to scrap. This
classification of a true CID (scrap) from a non-scrap CID is a
critical task on the part of the operators taking into
consideration numerous and changing set of CID criteria.
Parts that are considered as CID scraps are those
Customer damaged commodities that are unrepairable and
unusable such as LCD Panel cracks; damaged circuit boards;
dents, damages, and deformations for battery, Hard Drives
(HDD), and Optical Drives (ODD); and so on. Problem Receipt
Reports of identified CID scrap with its respective photo are to
be sent to Customer for verification. Subsequent charges will
then be charged to the Customer accordingly.
The second disposition, returnable/repairable is also for
damaged parts but are not scrap and can be returned to
vendors or suppliers for replacement or repair. Specific failure
codes are assigned for certain CID descriptions. LCD, and
system boards are the most common commodities that has
failure codes. Damages like CT Label damages, connector
damages, burnt, and mild dirt for system boards are some of
the cases that can be assigned with failure codes.

Though all commodities mainly follow this step, other

special cases are taken into different approach depending on
the nature of the problem. LCDs for the most case should be
investigated and disposed with careful assessment. Their part
numbers generally plays an important role in determining
dispositions. Certain LCD part numbers arrive with their bezels
still on, while the RAW Panels arrive with the bezel already
tore down. That means, the raw panels goes directly to Item
Receiving to be received while all other LCD part numbers
goes for teardown before receiving. With this, one general rule
to remember is that, all damaged LCD that is a raw part
number should be reported as CID. And as for the case of the
non-raw part numbers, not all damages are reported as CID.
For cracked panels, the bezel should still be present for it to
be reported, otherwise, it is a FLEX INDUCED damage (also
known as CID-FLEX - damaged along the process of tearing
down). This

CID-FLEX is not be reported as CID and will

undergo repair, and or directly go to scrap for the case of the

cracked panels. Other damages that goes CID-FLEX includes:
damaged serial numbers, damaged cables and connectors,
and bent frames (provided that the part number of the LCD is
for teardown).
CID REPORT

After identifying the true CIDs and their respective defects, the
next step is the generation of report. The submission of report
to the customer is by container number. One file includes all
known CIDs in one container. Each commodity is reported with
its FLEX ID, Flowtag, Pre-alert Part Number, CID Description,
Counry of origin, Supplier, and the CID Photos. When a certain
container has been fully received and all CID and Wrong Part
Report has been finished, the problem receipts for that certain
container can then be sent to customer for verification.