Professional Documents
Culture Documents
19/05/2013
Status
Pending
Completed
In Progress
Duration ( Days )
Start
Due / Finish
30
3
1
11/19/2012
11/12/2012
10/10/2012
19-12-2012
11/15/2012
10/11/2012
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Remarks
FINANCIAL PLAN
Accounting Procedures
Obtain copy of Financial Plan Manual
Order Accounting Package (ACCPAC) software
Establish Hotel credit policy and procedures
Set-up Accounts Procedures
Obtain reporting formats
Obtain Accounting Procedures Manuals
Set-up Dictionary of Accounts
Schedule training on ACCPAC
Set-up Accounts STAFFING
Recruit Key Accounts STAFF
Payroll
Set-up salaries bank account
Register to Bank Account
Order Payroll software
Order Payroll Stationery
General Manager Checklist Completed post-opening
Pre-opening Budget
Draft pre-opening budget
Pre-opening budget approval
Operating Forecasts completed
Hotel Budgets
Draft 12 mth Operating Budget
Draft Capex Budget
Banking
Set-up Bank Accounts incl. Salary Account
Arrange Overdraft Facilities
Set-up credit card agreements
Arrange Security Cash collection
Determine Operating Cash requirements
Asset Management
Open Fixed Asset Register
Complete pre-opening asset stock takes
See Admin & General
See Risk Management
See Legal Compliance
Status
Pending
Duration ( Days )
Start
Due / Finish
237
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07-01-2011
01-09-2011
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Remarks
IT & SYSTEMS
Property Management System
Order placed
Service Level Agreement finalised
Installation dates confirmed
Data configuration set-up
Data input and configuration
Set restrictions in PMS
Implement Rate Codes In PMS
Enter Packages Into PMS
System Installed & Tested
Training dates confirmed
Backup Systems & Protocol
F&B Outlet POS Systems
Not Available
Server & LAN Network
System specifications agreed
Service Level Agreement finalised
Equipment Orders placed
Installation dates confirmed
System Installed & Tested
Backup Systems & Protocol
Workstations
Requirements determined
System specifications agreed
Service Level Agreement finalised
Equipment Orders placed
Installation dates confirmed
System Installed & Tested
Training dates confirmed
Printers/Scanner/ Fax
Requirements determined
System specifications agreed
Service Level Agreement finalised
Equipment Orders placed
Installation dates confirmed
System Installed & Tested
Training dates confirmed
Software Requirements
Requirements determined
Orders placed
Licencing
Software Licences obtained
TV Licence application
Internet Service Provider
Determine ISP
Status
In Progress
Duration ( Days )
Start
Due / Finish
237
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0
0
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07-01-2011
01-09-2011
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Task Assigned /
Owned By
Remarks
LEGAL COMPLIANCE
Business Registration
Obtain business trading number
Licensing
Trading licence
TV Licence
Promotion of Access to Information Act
Fire Clearance Certificate obtained
Employment Equity
Job Classifications verified
Skills Development
Skills Development Facilitator appointed
Training Committee established
Health and Safety
Health & Safety Representatives appointed
First Aiders trained and appointed
Health & Safety Committee established
First Aid Boxes equipped and available
Status
Completed
Duration ( Days )
Start
Due / Finish
237
07-01-2011
01-09-2011
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0
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Task Assigned /
Owned By
Remarks
MARKETING PLAN
Hotel Positioning
Develop Hotel USPs per Market Segment
Complete Competitor Analysis
Complete SWOT Analysis
Hotel Sales Collateral
Develop facilities guide/presentation folder
Develop Pre-Opening Brochure
Develop Permanent Brochure
Develop ancillary sales collateral/stationery
Develop Press Kit
Develop Property Maps
Photography/Video
Coordinate photo shoot for permanent brochure
Photography available
Marketing Plan
Appoint Marketing Plan Co-Ordinator
Appoint Sales Executive
Acquisition Plan to be formulated
Acquisition Plan to be approved
Rates Structure
Complete and Submit Rate Builder
Rate Grid to be approved
Soft Opening Programme
Determine Target Groups
Determine pre-opening programmes
Hotel Opening Programme
Determine official opening date
Determine Target Groups
Determine Programme
Hotel Branding
Minimum Branding Requirements ascertained
Minimum Branding Requirements ordered
Hotel Brochure finalised
Hotel Signage finalised
Corporate Flags ordered
Rates Board ordered
Brochure Rack and Brochures ordered
Hotel Stationery finalised and ordered
Key Cards designed
Internal Signage agreed
Marketing Material ordered
Branding Checklist Completed
Hotel Web Page
Status
Pending
Duration ( Days )
Start
Due / Finish
237
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0
07-01-2011
01-09-2011
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Remarks
Orders Placed
Delivery Dates Confirmed
Cutlery
Specifications confirmed
Orders Placed
Delivery Dates Confirmed
Crockery
Specifications confirmed
Orders Placed
Delivery Dates Confirmed
Glassware
Specifications confirmed
Orders Placed
Delivery Dates Confirmed
Equipment
Specifications confirmed
Orders Placed
Delivery Dates Confirmed
F&B Inventories
Develop Kitchen par stock
Develop master beverage/bar par stock and wine list
Procure opening F&B inventories
Conferencing
Conferencing Layouts
Conferencing Packages
Specify Conferencing Equipment
Order Conferencing Equipment
Delivery Dates Confirmed
Equipment commissioning complete
Technical support available
Storage and Control
Arrange suitably secured storage
Complete Asset Register
Complete Opening Stock Inventories
Obtain Quality Operating Standards Manual
Issue Minimum Operating Standards to Heads of Departments
Customise Minimum GUEST Service Standards
Communicate Minimum GUEST Service Standards
Schedule Pre-opening Quality Assurance Assessment
Obtain required SA Grading
Implement "Hot or Not" GUEST Feedback System
Status
Completed
Duration ( Days )
237
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Start
07-01-2011
Due / Finish
01-09-2011
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Remarks
Status
In Progress
Duration ( Days )
237
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Start
07-01-2011
Due / Finish
01-09-2011
0
0
Remarks
RISK MANAGEMENT
Obtain Risk Management Manual
Complete Risk Management Plan
Insurance
Determine Insurance Needs
Confirm Insurance Providers
Ensure Insurance is activated
Arrange Risk Audit post opening
Emergency Planning
Draft Emergency Procedures
Draft Evacuation Procedures
Obtain Emergency Services Contact Numbers
Appoint Fire Station Officers
Train STAFF in Emergency Procedures
Hold Fire & Evacuation Drill
Health & Safety
Order First Aid Boxes
Order Emergency Equipment
Megaphones
Hard Helmets
Vests
2-way radios
Torches
Verify proper operation of all Life Safety equipment/systems
GUEST Security
Check CCTV installation & monitoring
Key Register & Monitoring System in place
Computer Security
Backup Systems & Procedures in place
Electronic Communication Policy in Place
Status
Completed
Duration ( Days )
25
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Start
07-01-2011
Due / Finish
01-02-2011
Remarks
STAFFING
Finalise STAFFING Numbers
Finalise Salary & Benefits Budget
Obtain HR Operating Standards Manual
Establish Conditions of Employment
Draw up Contracts of Employment
Confirm Employment Policies
Establish Hotel Rules
Obtain HR Forms
Establish Performance Expectations
Issue Job Descriptions
Issue GUEST Service Standards
Arrange for Probationary Performance Reviews
Determine Outsourcing Requirements
Housekeeping
Service Level Agreement finalised
Laundry
Service Level Agreement finalised
Contract Cleaning
Service Level Agreement finalised
Maintenance
Service Level Agreement finalised
Security
Service Level Agreement finalised
STAFF Transport
Service Level Agreement finalised
Customise Position Specifications
Develop Hiring Schedule
Develop Training Schedules
Confirm Training Dates & Providers
Hire Senior Management Team
Operation Manager
Asst.Operation Manager
Hire Department Heads
Accounting Spv
FO Spv
HK Spv
Sales Executive
Eng Spv
Hire Junior Management
Hire Service and Support STAFF
Schedule Training
Induction Training
Skills Training
Status
Pending
Duration ( Days )
237
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Start
07-01-2011
Due / Finish
01-09-2011
0
0
Remarks