S 500

S500 Smartphone
Service Guide
Service guide files and updates are available

on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw
PRINTED IN TAIWAN
Downloaded from www.Manualslib.com manuals search engine
Revision History
Please refer to the table below for the updates made on the S500 smartphone service guide.
Date
28-Aug-2012
Chapter
Updates
Initial release
II
Copyright
Copyright 2012 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored
in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic,
optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed of implied, with respect to the contents hereof and specially
disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual
is sold or licensed as is. Should the program prove detective following their purchase, the buyer (are not Acer Incorporated, its
distributer, or it dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damage resulting
from any defect in the software.
Acer is a registered trademark of Acer Corporation.

Intel is a registered trademark of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
III
Conventions
The following conventions are used in this manual:
SCREEN MESSAGES
Denotes actual messages that appear on

screen.
NOTE
Gives bits and pieces of additional Information

related to the current topic.
WARNING
Alerts you to any damage that might result

from doing or not doing specific actions.
CAUTION
Gives precautionary measures to avoid

possible hardware or software problems.
IMPOTENT
Reminds you to do specific actions, relevant to

the accomplishment of procedure.
IV
Preface
Before using this information and the product it supports, please read the following general information.
1.
This service guide provides you with all technical information relating to the BASIC CONFIGURATION decide for Acers global
product offering. To better fit local market requirement and enhance product competitiveness, your regional office MAY have
decided to extend the functionality of a machine. These LOCALIZED FEATURES will NOT be recovered in this generic service
guide. In such cases, please contact your regional office or the responsible personnel/channel to provide you with further technical
details.
2.
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional
web or channel. If, for whatever reason, a part number change is made, it will not be noticed in the printed Service Guide. For
ACER-AUTHORIZED SERVICE PROVIDER, your Acer office may have a DIFFERENT part number code to those given in the
FRU of this printed Service Guide. You must use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.
System Specifications ............................................................................................................... 1

Software Upgrade (SD Download) .......................................................................................... 7
Machine Disassembly and Replacement ............................................................................. 11
Diagnostics ............................................................................................................................. 31
Serial Number Definition ......................................................................................................... 54
FRU (Field Replaceable Unit) List.......................................................................................... 55
S500 Smartphone Exploded Diagram ................................................................................................................................................................. 55
S500 Smartphone Spare Parts List....................................................................................................................................................................... 56
Online Support Information..................................................................................................... 60
VI
Chapter 1
System Specifications
Features
Below is a brief summary of the smartphones many features:
Operating System
Android 4.0 (Ics Cream Sandwish)
UI: Acer UI 5.0
Processor
Qualcomm MSM 8260A, Dual Core 1.5GHz
Memory
1Gb LPDDR2 RAM , with 8GB eMMC
Display
4.3 HD LCM, 24 bit, 16M colors Transmissive IPS LCD
Resolution: 1280 x 720 (16:9)
HiMax HX8392-A, MIPI 1.2 with 3 lanes interface. 60 FPS.
Dimensions
127(L) x 65.8(W) x 9.9 (H) mm
Weight
125g
Communications
HSPA+ : EU: 2100/1900/900 MHZ, US SKU: 2100/1900/ 850 MHz
HSPA+ without diversity antenna.
HSPA+: Cat.14 (DL 21 Mbps / UL 11 Mbps)
Quad-Bands GSM : 850/ 900/ 1800/ 1900 MHz
GPRS Class 12 / EDGE Class 12
MMS, SMS
Wireless LAN
IEEE 802.11a/b/g/n, support WAPI in China SKU. Support WiFi-direct. Wireless-Display. And can use A9 as a touch PAD
to control Wireless-Display contents.
GPS
GPS, A-GPS with SUPL.
Bluetooth
Bluetooth 3.0+HS. WCN3660
Camera
Main camera: 8MP Camera with Auto Focus with one LED flashlight
Front camera: HD (1280x720) Fixed Focus camera
Expansibility
Micro SD card slot, up to 32GB, SDHC 2.0 compatible
Interface/Audio
Dual Microphone for noise cancellation
Chapter 1
Built-in microphone and speaker, 3.5mm headset jack, hands-free mode supported
Dolby Mobile 2
Interface/Data
Micro USB ( USB 2.1 High Speed )
Output/Video
MHL: support HDMI 1.4a (up to 1080p)
Battery
Rechargeable Lithium-ion battery, capacity: 1460 mAh
3G Stand-by : > 355 hours, Talk Time: > 6.5 hours
Ergonomic Design
Touch Window for fingertip
Buttons:
-
Android button
Side keys:
-
Volume Up/Down
Power Button
Camera Button
Power
Voltage range/frequency: 100 ~ 240V AC, 50/60 HZ
DC Adaptor, 5V/1A, Micro-USB
Software (pre-loaded) (Acer Update)
Google Service Support
Document Viewer support for mail attachment
OMA DRM
Dolby mobile
Flash 1X support in Browser
acer FOTA
GSM, GPRS, EDGE, WCDMA, HSDPA, HSDPA+ data connection service
Acer Exclusive Applications
Power
IME: T9 or Swiftkey (by SKU)
People Context Integration
Acer Shell 5.0,
3rd Camera,
Social Immersion
Acer Memeories,
Clear.fi 1.5,
Soundhound.
Planner
Chapter 1
System Block Diagram
Chapter 1
Your Acer Smartphone Tour

After examining your smartphone features, let us show you around your smartphone.
View
4
5
11
15
13
14
1
2
10
No
12
Item
Receiver
Touch lens / LCM
Micro USB connector
Power key
5
6
7
8
9
10
11
12
13
14
15
Earphone jack
Flash LED
Main camera
Microphone
Speaker
Volume key
Top cover
End cover
Front camera
Proximity sensor
Light sensor
Chapter 1
Description
Emits audio from your smartphone; suitable for normal use.
User to enter information or select items on the touch screen. 4.8 HXGA (1024x480)
pixel touch screen to display data, phone content and enter information.
Connect USB cable
Press to turn the screen on/off or enter sleep mode; press and hold to turn the
smartphone on/off.
3.5 mm headset jack, connect to the stereo headset
To flash at the objective when triggering the camera function
8MP Camera with Auto Focus with one LED flashlight
A Electric sensor that converts sound into an electrical signal
Emits audio from your smartphone; suitable for normal use.
Increases or decreases the phone volume
The top cover of the device
The end cover of the device
HD (1280x720) Fixed Focus camera
Detect the presence of nearby objects without any physical contact
A small sensor that changes its resistance when light shines on it
Hardware Specifications and Configurations

Processor
Item
Qualcomm
Specification
Qualcomm MSM 8260A, Dual Core 1.5GHz
4.8 TFT - LCD

Item
Display resolution
Support colors
Touch lens
Specification
1280 x 720, HiMax HX8392-A
16M
127(L) x 65.8(W) x 9.9 (H) mm
Battery
Item
Battery Capacity
AC input voltage
AC input current
DC output voltage
DC output current
Full charge time
Talk time
Standby
Specification
1460 mAh (minimum capacity), Lithium-ion battery cell, rechargeable and replaceable battery
pack
100~240 Vac, 50/60Hz
1A
5Vdc (typical)
1A (typical)
1 hour to reach 60% (when in standby mode)
3G Talk Time: > 6.5 hours
3G Stand-by : > 355 hours
Camera
Item
Specification
Main camera: 8MP Camera with Auto Focus with one LED flashlight
Front camera: HD (1280x720) Fixed Focus camera
Type
GPS
Item
Chipset
Specification
Qualcomm,1.0GHz
System memory
Item
Memory embedded
Memory expansion
Chapter 1
Specification
ROM 16GB / RAM 1GB, Internal Storage 8GB (ROM) on board
MicroSD memory card up to 32GB (SDHC 2.0 compatible)
Chapter 2
Software Upgrade (SD Download)
Features List
SD download is an easy way for device to perform image upgrade, it supports below features
Support ROM image upgrade without PC
Support ROM image upgrade between different SKUs
Support ROM image upgrade with default NV item update
Support display image download progress bar upon screen
Support image file integrity check
Abstract
This document will descript how to use SD card to upgrade Acer S500 images (SD/SDs).
How to perform SD download

1. Double click SD/SDs, Copy update.zip from SD/SDs to SD Card
2. Device turn off
Chapter 2
3. Insert SD card into device
4. Press volume down and power key
5. Device Vibrated
6. Release all key and press volume up and hold volume up
7. Device vibrated
8. Release all key to launch boot menu.
9.
Press Volume Up/Down to select Apply update from external SD card and press Power Key
trigger selection
Chapter 2
10. Press Volume Up/Down to select update.zip and press Power Key to start update
11. After showing Install from sdcard complete, Press Volume Up/Down to select reboot system
now and press Power Key to reboot and finish update
Chapter 2
Chapter 3
Machine Disassembly and Replacement
This chapter contains step-by-step procedures on how to disassemble and reassemble the smartphone for maintenance and
troubleshooting.
IMPORTANT: The use of metal tools during disassembly may damage the casing. Use plastic tools where possible.
IMPORTANT: Cover the work area with a clean, dry, lint-free cloth before placing the smartphone face down.
Disassembly Requirements
To disassemble the smartphone, you need the following tools;
Wrist grounding strap and conductive mat to prevent electrostatic discharge.
A clean, dry, lint-free cloth to prevent damage to the LCD during disassembly
Plastic pry less than or equal to 0.96 mm thickness
Tweezers (plastic and metal)
NOTE: 1. The screws for the different components vary in size. During the disassembly process, group the screws with the
corresponding components to avoid mismatch when putting back the components.
2. The screws are SUGGESTED not to be re-used
3. The adhesives, Gaskets and foil conductors cannot be re-used. (Except this one, Gasket_Middle_Unibody_A5Q.)
Related Information
The product previews seen in the disassembly procedures may not represent the final product color or configuration.
Chapter 3
11
General Information
Pre-disassembly Instructions
IMPORTANT: Before proceeding with the disassembly procedure, make sure that you do the following:
1.
Turns of the power to the system.
2.
Unplugs the USB adaptor and all other cables from the system.
3.
Covers the work area with a clean, dry, lint-free cloth to protect the LCD panel.
4.
Places the system on a flat, stable surface.
Disassembly Process
The disassembly process is divided into the following sections:
External component disassembly
Main unit disassembly
The following flowcharts provided in succeeding disassembly sections illustrate the entire disassembly sequence. Observe the order of
the sequence to avoid damage to any of the hardware components.
NOTE: Torque is 0.90.1kgf/mm and driver speed is lower than 750 rpm
Chapter 3
12
External Module Disassembly Process

External Module Disassembly Flowchat
NOTE: Items enclosed with broken lines (
) are optional and may not be present.
Needed tools:
Chapter 3
13
Main Unit Disassembly Process
Removing the Battery Cover

1.
Remove battery cover from gap at MicroUSB side of phone
Chapter 3
14
Removing the Battery

1.
Remove the battery
Removing the SIM Card and Micro-SD Card

NOTE: The Mini-SD Card is an optional item and may not be present.
1.
Pull out the SIM card & MicroSD Card
Chapter 3
15
Removing Rear Case Screws

1.
Remove below 9pcs rear case screws.
Chapter 3
16
Removing the Deco Top / Deco Down

1.
Insert pick from the gap between power key and rear case and remove Deco Top
When remove Deco Top, be careful power key dropped.
2.
Insert the pick into the two area gaps between rear case and Deco Down and remove Deco Down.
Chapter 3
17
Removing rear case

1.
Release the hook at the bottom of rear case and pull up the rear case to prevent to hook again.
Chapter 3
18
2.
Insert pick from the area of MicroSD slot to release the hook.
3.
Release the hook near SIM area.
Chapter 3
19
4.
Open and remove the whole rear case.
Removing Speaker
1.
Release two connectors by plastic tweezers.
Chapter 3
20
2.
Remove speaker
Chapter 3
21
Removing MB
1.
Release four cable connectors and one screw
Chapter 3
22
2.
Insert pick to the area showed in below photo then raise up and remove the MB.
Removing Camera/Sensor module, Receiver and back

camera module directly
Chapter 3
23
Main Unit Assembly Process

Replacing Camera/Sensor module, Receiver and back
camera module directly
NOTE: Positioning / Fool Proof point towards to right hand side
Replacing MB
1.
Fix vibrator cable at correct position.
Chapter 3
24
2.
Insert Micro USB connector to the Micro USB hole of case and through cables as below photo.
3.
Fix volume key at correct position and push down MB to her position.
Chapter 3
25
4.
Screw one screw and connect four cable connectors. Make sure vibrator cable didnt interfere with MB.
Chapter 3
26
Replacing the Speaker

1.
Replace speaker and connect two cable connectors.
Replacing Rear Case

1.
Replace rear case and fix the hooks from MicroSD area. by clockwise. Also need to fix the hooks near Micro SIM and bottom rear case.
Chapter 3
27
Replacing the Deco Top / Deco Down

1.
Put power button on Top Deco
2.
Assemble two sides hooks of Top Deco to S500
Chapter 3
28
3.
Set the Top Deco to correct position and press power button click feeling to test if power button is assembled correctly.
4.
Assemble two sides hooks of Top Deco to S500
Chapter 3
29
5.
Set the Top Deco to correct position.
Chapter 3
30
Chapter 4
Diagnostics Tool
When you change MB, you should process below items
1. Re-write SNID
2. Calibrate P-sensor, Light-sensor, Accelerometer and Gyro-sensor
3. Do the diagnostic test
4. Replace IMEI label which go with spare part MB
5. Flash correct OS
S500 Service Tool

1. S500 Service Tool provides users with functions as following.
- Read Cloud UUID,
- Read/Write 22 characters Code SN,
- Read IMEI,
- Accelerometer and Gyro-sensor calibration,
- Light-sensor calibration,
- Proximity-sensor calibration,
- Get SIM Lock key,
- Activate/Deactivate SIM Lock,
- Set SIM Lock data.
2. Required
Microsoft .NET Framework 2.0 is required.
A9 device driver is required.
Chapter 4
31
3. UI features.
Application Name and Version
Reboot
SIM Lock
Sensor Calibration
DIAG Port
ADB Port
Status Monitor
Name
What it means
Reboot
DIAG Port
The device will restart when the process is complete.

Acer diagnostic port status
The gray icon indicates that device was not found.
The black icon indicates that device was found.
Android debug bridge port status
The gray icon indicates that device was not found.
The black icon indicates that device was found.
It will indicate the running status of process.
ADB Port
Status Monitor
4. Getting started
Launch the Acer Servide Tool
Turn on the S500, enable USB debugging mode and connect to computer via USB cable.
Press the button to perform the function that you want to do.
Chapter 4
32
5. Read/Write Code SN
22 characters Code SN input
Be sure the device has been found by Tool.

Enter the Code SN (22 characters) then press Write.
Status Monitor will indicate the process PASS or FAIL.
6. Sensor Calibration
- Accelerometer and Gyro-sensor

Please make sure the device is placed on the level surface.
Press Accelerometer button.
- Light-sensor
Please make sure the device is placed in standard fixture.
Press Light Sensor.
- Proximity-sensor
Please make sure the device is placed on level surface and no object is covered above.
Press Proximity
7. SIM Lock
Chapter 4
33
- Activate
To activate the SIM Lock mechanism.
- Deactivate
To deactivate the SIM Lock mechanism.
- Get Key
This function allows users to get SIM Lock control key and unblock key.
If it does not function properly in reading data please restart the device to try again.
- Set Data
This function allows users to change the SIM Lock setting through MCC/MNC content.
MCC : Mobile Country Code.
MNC : Mobile Network Code.
Chapter 4
34
S500 Diagnostic Tool

1. Install diagnostic tool
Install S500 USB driver
Enable USB debugging mode
Tap Setting
Tap { } Developer options
Chapter 4
35
Enable USB debugging
Install S500 Diagnostic Tool

Connect S500 witn PC/NB via USB cable
Extract Install_DiagTool_A9_v1.009.zip on PC/NB
Run Install_DiagTool_A9.bat
Chapter 4
36
2.
UI feature
Tap Menu icon at Home screen then run DiagTool_A9
S500 diagnostic tool main screen feature

Passed test items show green background; Failed test items show red background
Project name and version show on the above of main screen.

For example:DiagTool_A9_v1.006
DiagTool_A9 log saved on the folder /data/data/Diagnostic.Fac/files/DiagTool_A9/
TestResultrecord the test result
TestLog.txt &TestPos.txtrecord test steps
TestResult log show numbers mapping below meanings for every test item
0: Default value
1: Fail
2: Pass
Chapter 4
37
3.
Test items explanation
Touch
Tests screen touch function, follow the red arrow mark to finish 5 items of touch function test.
Chapter 4
38
When you finished all test items, tool pop up a dialog to let you judge this function test is passed
or failed.
LCM
Touch screen then LCM will show the below following screen
When you finished all test items, tool pop up a dialog to let you judge this function test is passed
or failed.
Chapter 4
39
RTC
Real Time Clock.
Tap Test to start
If the difference between first time and third time is 2 seconds, it is passed otherwise is failed.
This item tool will judge Pass or Fail automatically and tap ok to quit.
Chapter 4
40
Key
Follow the pictures instruction to press related key. If the key function is passed then the color of
word background will become green.
Key includes Vol Up & Vol Down, Power key didnt be tested.
Two key passed test then tool will judge it Pass automatically.
Ear Key
Connect 3.5mm handset

Follow the pictures instruction to press related key. If the key function is passed then the color of
word background will become green.
Key includes Ear_Vol Up & Ear_Vol Down
Two key passed test then tool will judge it Pass automatically.
Chapter 4
41
Vibrator
Tap Test then S500 will vibrate three times and you can judge the test is passed or failed.
SD/ExSD Card
Insert MicroSD card

Tap SD/ExSd then tool will show pass or fail automatically.
Chapter 4
42
FlashLight
Tap ON and check if the flash light is on.

Tap OFF and check if the flash light is off.
You can judge the result based on the test result.
HDMI
Connect S500 with HDMI TV via HDMI cable.

Wait for S500 screen mirror to HDMI TV.
Tap HDMI to play video.
If the HDMI TV show correct video and sound, the test is passed otherwise is faile.
Chapter 4
43
G sensor
Tap Start to start test.

Test 6 direction and 5 seconds per direction.
Test sequenceZ(put flat, LCM face up) Y(put plumb, LCM face to tester) -X(Turn S500
90 degree clockwise) -Y(Turn S500 90 degree clockwise) X(Turn S500 90 degree
clockwise) -Z(Turn S500 90 degree clockwise and LCM face down).
Tool judges test pass or fail automatically.
Chapter 4
44
E-Compass
Check the value of Azimuth changed when move S300.
Direct S500 toward norththe value of Azimuth is between 0~10 or 350~359.

Tap Exam Degree to start.
Pass Criteria
- the value of Azimuth changed when move S300.
- the measured angle should be less than 10 degree350~359 or 0~10.
Chapter 4
45
Gyro sensor
Tap Gyro-sensor to start.

If the image is changed based on S500 moving, its passed otherwise is failed.
Tap Back key and selected Yes or No to quit the test.
Battery
Insert AC adapter.
Tap Test to start.
Pass Criteria
- StatusCharging or Full.
- Level0 ~ 100.
- Voltage3000 ~ 4250.
- Ampere-1200 ~ 2000.
- Temperature10 ~ 70.
Chapter 4
46
P-sensor
Use your hand to cover p sensor to test the function.

Pass Criteria
- When your hand close to p sensoraround 2cm
the value of Near/Far is 0.
- When your hand move away from p sensor: the value of Near/Far is 5.
Tap Close and selected Yes or No to quit the test.
L-sensor
The value of LUX is changed base on the brightness.

Pass Criteria
- The light is brightthe value of LUX is big.
- The light is darkthe value of LUX is small.
Tap Close and selected Yes or No to quit the test.
Chapter 4
47
Audio
Connect handset before start the test.

When test WAC, you can test speaker, receiver and earphone.
When test MIC, you can test handset MIC and earphone MIC.
Tap Test to start.
Pass Criteria
- WAV -> Speakeraudio output to speaker.
- WAV -> Receiveraudio output to receiver.
- WAV -> Earphoneaudio output to earphone.
- MIC -> Handset MICrecord 5 sec. voice from handset MIC then output to speaker.
- MIC -> Earphone MICrecord 5 sec. voice from earphone MIC then output to speaker.
Tap Back key and selected Yes or No to quit the test.
Chapter 4
48
WiFi
Tap Test to start.

S500 will search available AP to get RSSI.
Pass Criteria
- The RSSI is biger than -69, its passed otherwise is failed.
GPS
You should test GPS function under open sky area.

Tap Test to start.
Chapter 4
49
NFC
test NFC Read Mode.
Check if the battery cover is assembled.
Tap NFC Read Mode to enable the function.
Tap Accept to start test.
Put test card under S500 in 4 cm. If S500 read the test card, screen show pass.
Tap Done.
Chapter 4
50
Tap Back and Close to quit the test.
NFC
test NFC Card Mode.
Check if NFC Test SIM Card inserted.
Check if the battery cover is assembled.
Tap NFC Card Mode to enable the function.
Tap Select SE & UICC.
Tap Get Selected SE.
Select Card Emulation
Tap Active SWP.
Chapter 4
51
Put S500 down QP3000 in 4cm and QP3000 will detect S500 to pass this test.
Tap Exit Application & Close to finish this test.
Chapter 4
52
SIM
detect SIM card.
Check SIM Card insert to S500.
Tap Test to start.
Pass Criteria
- SIM StatusReady
Camera and Bluetooth: use S500 preload application to test
Chapter 4
53
Chapter 5
Serial Number Definition
Acer 22 Barcode
Follows Code 128 standard refer to http://www.adams1.com/pub/russadam/128code.html
Acer 22 Code SN
PPPPPPPPPPYWWSSSSSMMVV
Code
PPPPPPPPPP
YWW
SSSSS
MM
VV
Description
Acer Part Number
3 digit numeric year and week code
5 character unique hexadecimal code by manufacturer base and reset each week (0-9, A, B, C,
D, E, F 16 code)
Manufacturer code
English version code
Acer SNID
YWWddddddMM
Code
YWW
dddddd
MM
Description
3 digit numeric year and week code (as above)
6 unique decimal numbers derived from Acer 22 Code SN (SSSSS)
Transfer Rule: S1S2S3S4S5
4
3
2
1
dddddd = S1 * 16 + S2 * 16 + S3 * 16 + S4 * 16 + S5
Example: Acer FG SN (SSSSS) = 001FD,
2
SNID (dddddd) = 1 * 16 + 15 * 16 + 13 = 000509.
Manufacturer code (as above)
Chapter 5
54
Chapter 6
FRU (Field Replaceable Unit) List
S500 Smartphone Exploded Diagram
Chapter 6
55
S500 Smartphone Spare Parts List

Photo
DESCRIPTION
ACER PART NO.
ADT 5V 1A PSA05F-050Q(A2)-H W/ US
AP.0050P.027
plug
PLUG FPE(AI)-H PES04875-A EU
AP.0050P.010
PLUG FPK(AI)-H PES04876-A UK
AP.0050P.011
PLUG FPC(AI)-H PES05059-A CHINA
AP.0050P.024
HEADSET KJAH4028AENCB-W
QH.00205.007
BATT LI 3.7V BAT-610 1460MAH EN
BT.0010S.006
TBD
BATT 3.7V BAT-610 A03300402A2 FR
KT.0010S.001
TBD
BATT 3.7V BAT-610 A03300401A2 CN
KT.0010S.002
CABLE MICRO-USB-B 1M BLK
HC.70211.00Q
Chapter 6
56
TBD
Chapter 6
ASSY MB MODULE 3G
HB.70511.00H
ASSY MB MODULE CN
HB.70511.00H
ASSY MB MODULE DC
HB.70511.00K
ASSY TP MODULE BLACK (NOT

INCLUDE SPEC LABEL)
6M.H9WH3.001
ASSY TP MODULE WHITE (NOT

INCLUDE SPEC LABEL)
6M.HAQH3.001
VIBRATOR VK328537LW09 3V
60.H9WH3.002
KEYPAD VOLUME GATLB1A
42.H9WH3.001
BTN POWER KEYPAD GATLB1A
42.H9WH3.002
57
ASSY BATTERY COVER WITH NFC

BLACK
60.H9WH3.003
TBD
ASSY BATTERY COVER WITH NFC

WHITE
60.HAQH3.002
TBD
ASSY BATTERY COVER WITH NFC for

TBD
CHINA
Chapter 6
ASSY A9 DECO TOP 3G
60.H9WH3.004
DECO DOWN ASSY A9 GATLB1A
60.H9WH3.005
ASSY A9 SPEAKER
23.H9WH3.001
ASSY A9 REC XH1206 11
60.H9WH3.006
CAMERA MODULE 11P2BA848
KR.08M05.001
MODULE CAMERA CCFB184
KR.0HD06.001
58
ASSY A9 CASE BTM LTE
60.H9WH3.007
DEVICE LABEL_EN
47.H9WH3.001
TBD
LABEL DEVICE_TW
47.H9WH3.002
TBD
LABEL DEVICE_CN
47.H9WH3.003
SCRW T5 M1.6*2.5L(3/.5)ZN NYL
86.H9WH3.001
SCRW T5 M1.6*3.5L(3/.5)BZN NYL
86.H9WH3.002
LABEL WATER DETECTION
47.H9WH3.004
LABEL SEAL
47.H9WH3.005
Chapter 6
59
Appendix A
Online Support Information
This section describes online technical support service available to help you repair your Acer device. If you are a distributor, dealer, ASP or TPM,
please refer your technical queries to your local Acer branch office. Acer Branch Office and Regional Business Units may access our website.
However some information sources will require a user i.d. and password. This can be obtained directly from Acer CSD Taiwan. Acers Website
offers you convenient and valuable support resources whenever you need them. In the technical information section you can download on all of
Acers products including:
Service guide for all models
Users manuals
Training manuals
Software utilities
Spare parts lists
TABs (Technical Announcement Bulletin)
For those purpose, we have included an Acrobat File to facilitate the problem-free downloading of our technical material.
Also contented on this website are:
Detailed information on Acers International Travelers Warranty (ITW)
Return material authorization procedures
An overview of all the support service we offer, accompanied by a list of phone, fax and email contacts for all your technical
queries.
We are always looking for ways to optimize and improve our services, so if you have any suggestions or comments, please do not hesitate to
communicate these to us.
Appendix A
60

S 500

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Copyright:

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S 500

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Copyright:

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S500 Smartphone

Service guide files and updates are available

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Acer is a registered trademark of Acer Corporation.

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Denotes actual messages that appear on

Gives bits and pieces of additional Information

Alerts you to any damage that might result

Gives precautionary measures to avoid

Reminds you to do specific actions, relevant to

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System Specifications ............................................................................................................... 1

Online Support Information..................................................................................................... 60

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System Block Diagram

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Your Acer Smartphone Tour

Touch lens / LCM

Micro USB connector

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Hardware Specifications and Configurations

4.8 TFT - LCD

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Support ROM image upgrade without PC

Support ROM image upgrade between different SKUs

Support ROM image upgrade with default NV item update

Support display image download progress bar upon screen

Support image file integrity check

How to perform SD download

2. Device turn off

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3. Insert SD card into device

4. Press volume down and power key

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Turns of the power to the system.

Places the system on a flat, stable surface.

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External Module Disassembly Process

NOTE: Items enclosed with broken lines (

) are optional and may not be present.

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Main Unit Disassembly Process

Removing the Battery Cover

Remove battery cover from gap at MicroUSB side of phone

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Removing the Battery

Remove the battery

Removing the SIM Card and Micro-SD Card

Pull out the SIM card & MicroSD Card

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Removing Rear Case Screws

Remove below 9pcs rear case screws.

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Removing the Deco Top / Deco Down

When remove Deco Top, be careful power key dropped.