University of South

Asia

Final Project Proposal

(Customer Relation Management System)
(CRM)
Proposed by:
Syed Umaid ALi

B-14397

Supervised by:
Mr. Mazhar Javeed

Project Proposal
Title of Project

Customer Relation Management System

Project
Sponsors

Self-sponsor

Proposal
Type

A web based solution. It is the module of customer relation

management system in which we handle only admin ,staff and
customer details and works .This project work when all complaints in
database after that its work start . It will make it easier to check
complains, direct contact via phone call and skype software, check
new service and packages and their rates etc.
Detailed list of features is given in the section titled as System
Feature List

Project
Type

Primary
Contact

Degree Final Project

Name

Syed Umaid Ali

Phone

0345-4134180

Email

Umaidali786@gmail.com

Project Proposal
Executive Summary
CRM will allow the customers of ISP to register their complaints and
contact the administrative personals regarding their problems, also they can
have the information about new services and packages allowing them to
choose and switch their services. On the other hand the product will allow
the administrative personal to regulate the complaints and perform actions
accordingly as well as to keep record of their customers about their services
and packages they are using.

Statement of Problem
A considerable amount of customer cannot see their complaints details it is
on process and other issue about the complaints.
Customers did not know about the promotions and services and their
charges.
Customers did not check their billing Reports.
Customers did not change their packages and service they call help line
numbers and change their packages and services.

Objectives
My web based solution will be helpful for Customers. It will Covers all the
problems mentioned above. It will reduce the time to make calls at help lines
number and register their complaint every customer have their own id and
password .It will manage all the problems facing according to the
administration like complaint status and which staff member work on
complains.

Statement of Need
Customer

Login
Add complaint by customer.
Add complaint Description.
Check Complaint Status by Customer.
View Complaints history by customer.
Package selection by customer.
Services Selection by customer.
Edit profile by customer
Email alerts
Make a call by customer through help center number or skype.

Admin

Login
It can see all details of complaint and status of complaint it is in
Process, Under -Process and it resolve.
Assign ticket to proper staff member by administrative person
It shows all kid of complaint description.
Complaints ID, Status, and ticket time when it is done.
Assign complaint to staff by using their Email, Complaint ID and give
Time to fix complaint.

Staf
Login
Edit profile of staff.
Edit all previous packages and price of packages.
Add new packages and price of packages.
Edit all previous services and charges of services.
Add new services and charges of services.
Staff can see all list of customers and their bill details like customer
using which services and package bill and total bill amount all kind of
things staff can see it easily.
Staff also can see all complaints details which is assign by the admins
and after resolving problem they can change the complaint status.

Product Features

User friendly interface

All details to Admin.
Billing and account details of all customers.
Web based interface
Compatible with all Browser.
Manage customer complaint through call ( cell phone, Skype )
Maintain & Manage customer Information
Customer History
Generate New and Maintain all complaints and complaint status.

Time vs. Relevancy

Time

6 Month

Impact: Costs

Cost:
Hosting price Rs.12000 per year

Technology Proposed:
Objects

Tools

Web Server

Apache

Development Tool

Adobe Dreamweaver CS6

Front-End Language

PHP

Back-End Database

MySQL