Title: Client Response Services Agent (Technical Support)

Location: Singapore
Goldman Sachs Technology Infrastructure manages extensive compute platforms and global communication
networks in the firm while addressing technology, compliance, and reputational risk and resilience. It leverages
global expertise and global thought leadership to develop leading-edge technology solutions that meet business
demands, internal and external client support requirements, and differentiate the firm's technology offerings in the
marketplace.
Basic Qualifications:

At least 3-5 years experience in Remote (on the phone) Technical Support field
Should have good knowledge on Windows XP, Microsoft Office Suite
Sound knowledge on basics of networking and understanding of LAN/WAN technology
Should have good knowledge and exposure working on Windows platform, Active Directory, Computer
Management and Citrix Platform
Work exposure on Virtualized platform like VMWare, Citrix etc will be an added advantage
Should be a good team player
Good communication skills are a must
Fluent in at least one of the following Asian Languages:
Mandarin, Korean and Japanese. (Oral as well as written would be a plus)
Native speakers or localized locations would be an advantage
Flexibility to work during different day shifts (no grave yard shifts or weekends, rarely Saturday/Sunday on
need basis for special projects)
Below are few preferred exposure domains:
> Financial Services sector as customer base
> Multicultural and global environment
> Customer base in Singapore as well as other Asian cities

Job Responsibilities:

Handle Customers query or problem over phone

Take ownership of all the calls coming into Service Desk

Periodically updating calls/customer on status

Provide timely resolution and effective documentation

Proactive and logical thinking in resolving problems

Make judgement as to when the problem has to be escalated to Client Services Management and should
follow-up on the calls to ensure that the user is updated and close it once the solution to provided

Ability to work independently, analyze and make decisions with minimal supervision

Excellent interpersonal communication skills to handle high-touch clients and situations and form good
rapport and long term relationships with business users

This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a
position level. The role shall be performed within a professional office environment. Goldman Sachs has health and safety polices that are available for all workers upon request. There are no
specific health risks associate with the role.