Payment querles

" U{prJg r-{.'StaiJ n! .' (ri:+llr.1

I'm sorry, madam. This isn't your bitt'

:
.

*r*viri*

m sq:tl.iitir"rn

you'
One moment, I'tt get the right bitt for
4aT*l* +ueri*s F*lHeiv
One moment, I'lt iust check for You'

Starter
are
What problems do you think these customers
having with their bills?
ffi

Listening t think there's a mstake

true or false?
Listen to the two dialogues. Are the sentences

Dialogue I
1 The woman queried the bill because it
was too much.
2 There were a lot of items on the bill'
3 The waiter gave her the bill for table
sixteen bY mistake.

true/false
true/false
true/false

Dialogue 2

Mr Badouvas's minibar bill is fourteen

5
6

eufos.
Mr Badouvas queried the phone bill'
Mr Badouvas didn't make many calls'

true/false

true/false
true/false

tr

Listen again and complete these sentences'

1 I think there's a ......

items here'
2 There afe a .
3 ldidn't have.. '. wine.
.... is the minibar bill?
4 How
.... drinks did You have?
5 How
.... make manY calls'
6 We

Structures to Practise
much,

Look at these examPles.

I don't have much money
How much time do You hat'e?

(negative sentences and questions with uncountable

Language studY

ffi

Could we have the bill, Please?

I think there's a mistake.
I'm sorry, madam. This isn'tyour bill'
I'lt get the right bill for You'
t'd like to settle mY bill,

'H

ES

appear
charges (n)

extra
grey

c[ick

5i

issue (v)

ridicutous

c
5
5
C

nouns)
There aren't manY free tables left'
How many rooms are booked tonight?

(negative sentences and questions with countable

nouns)
We have

Unit

26

PaYment queries

alot

of guests from Scandinavia'

He isn't paid a lot of money in his job'

Are there alot of guests in the hotel?
with
(positive und ,-rgutiue sentences, and questions
countable and uncountable nouns)
,'.'

,' Wordtist Page 97

mafll alot of

'" Language review Page 88

Look at the screens. Listen to the dialogue and answer

the questions. Choose the correct alternative.
1 What computer system are they using?

.: ire sentences with much, many or a lot of.

:-*: ::).s more than one answer is possible.
"-.:.
.... people in tonight.
: :riil't
'i-:
. . .. Preparation to do.
r: :
.t -:

:
: ,:.::":-::.::
',-:

:t

i have

Galileo/Fidelio

. single rooms do you have?

.... work to do this morning?

....bedstochange.

..

.. time.

"'_.::.:
:, "

.... information on ourwebsite.

... money do You have?

'ening

Working wth Fidelio Suite 7

'Nhat are they doing?

creating an invoice/creating a guest list
Where are they?
at reception/in the restaurant

Listen again and put the dialogue in the correct order.

! He's paying byVisa, so click onVisa.
! Then, click on the guest's name, Mr Rodrigues.
! First, look at the guest list here and click on
Departures.

!(r D.Gadney
!(r & Mrs G. Hernandes
1{s J.Max

\{;

& Ms Nakamura

\{r C.Rodrigues
l'{ R.Verwiel

Now, his charges all appear on the screen in grey.

Finally, click and issue an invoice.

!
E

You,re just checked out a guest.

A1l the items

for his bi1l will now appear on the screen.

Activity
Workwith a partner. Student A's information is here.
Student B's information is on page 61.
Your hotel bill includes these items but the correct
information is in brackets. Complain to your partner who
works in reception and explain the mistakes.

ffi-odrigu"s
\1r R'Verwtet

i{:lTl:.. F:r-l{i.-j{-:-.

T;:1.

Ft*ii;. i"i:-iT,'" ii'iFj=:*

T$
"

6.00

tt:&

:fj.:.d

J.;:'-:l:li-ii'i'f ::::!

l:.::;i-,1.

i:;*Tl:i

i-il;i:i:i ;,i;_i*r=1:
T* iri:,f.:1; i.litl
;;j:: **:i;; Ilriijii:.:** i.*-i-i''i taiU* -*0, U*f.:lr:
.:::: fi:i{:F4=i Lii#=.1i{; i.:-rl*i'r'1 trt:i.i:!. |1a.i} t:i:_l*l.irj:-:
*S;i :Ui; ;}Ft{;".:rgl # i"-f F.:r:: U 1i=+"r t { F.l i}i;:f_:li :r :
jgi i::i?f

,;i,L:_:

1.50

Exampte Excuse me, but there's a mistoke. When I

booked my room we agreed a 10% discount .'.
You work in a restaurant and have prepared your guest's bil[.
Listen to your partner's complaints. Apologize and explain.

. wine bitt is for a different tabte (tabte 4)

. main meat bilts are a mistake
. coffees and drinks are correct (one coffee and Armagnac
were ordered by the gentleman 20 minutes later)

.lflfil'*
!t.ltoou
.a
pak
rOIA

-' -

17.5

.op

J.M

Exam

ple

One moment.

l'll

check for you.

More words to use

E.o
14.5-0

J5.OB

" . .- 7.50
388.5

account

deposit

amount

exchange rate

balance

sub-total
supptement

it
debit
c

red

service charge

Unit

26

Payment queries

qq

Apptying for a iob

Write your CV

Curriculum Vitae

Begin and end letters correctlY

Dear Sir/Madam, Yours faithfuttY
Dear Mrs Ramirez, Yours sincerelY
Answer a iob advertisement
I would tike to appty for the iob of

"'

Name

Caroline Davros

Address

18 rue de Rousseau
1205 Geneva

Switzeriand
=

;i'E'

Tel. no

414567

Email

caro, davros@Yahoo. com

Date of birth

30.09.80

Education

City College

80

Geneva

Qualificaiions

Starter

Position

Work with a partner. Brainstorm some

things that you could include on your CV'
I

Listening Writng Your CV

Listen to the dialogue and complete

Caroline's CV.
Work with a partner. Read the completed
CV and ask questions. Tke turns to be
Caroline and the agent.

Example

Compang

Work experience

Company
Postion
Compang

Position
Personal qualities

A Wat school
qualifications do You have?

Mr Schultz

References

haYe mY baccalaureate

Position

Professionale.

Language study
Dear Sir/MadQm, Yours faithfullY
Deor Mr/Mrs/Miss/Ms, Yours sincerely
I would |ike to aPPIY for ..'

With reference to ...

Would you Pleose send me ...?
I enclose an s.a.e. (stomped addressed envelope)
r:, = applicant

tJnif

27

Apptying for a iob

ualities

advert
advise

friendty
hard-working

apartment

hospitatitY

catering

co[[ege
driving [icence

motorbike
organized

register
responsibititY
skitt
sociabte

experience

qualification

tourism

"

Wordlist page 97

'es to practise
lnEuage for business letters and applications
:-.:.' -e tters, polite informality is required. Look
.':-i :L) Iearn for standard forms to use in
.:,i
, ..:--rs and aPPlications.

rtr --...:

JUNIOR
SOUS

letter using the words and phrases in

: : ::-r-:
' '' , .: l.nrn.

CHEF
18 rue de Rousseau

1205 Geneva

i , ..
:_
-

tel \'letroPole
General Guisan

-*:i

\1ar 2003

]:

i. \\CY

Live out, Cwn transPort.

Post available immediatelY,

leneva

--.-

Apply in writing with CV and covering letter to

Sebastian Lescaux at headchef@lacroixdor'fr

FOR RECEPTIONIST

.I the job of receptionist which you

: r. eriised in this month's Hotelkeeper.
.

...3 an application form?

'"4 an s'a'e'

'

for a covering letter to refer to.

Work with a partner. Write a short biography for yoursetf'

Davros

li'l':lilrlllllr:'l:::lliill:lllirrl:iiil;l'rrrrrl.ii'r'1

Read the job advertisement and listen to the biography

again. Write a covering letter to go with the speaker's
application. Turn to the Language review on page 88

Activity

" - ,r-. faithfully

-,lr^ciine

to

Michelin Red M standard,

with experience, for busy brasserie l<itchen'
Fully trarned

lr"i"r'rr'''

lnvent some quatifications and work experience' Then take

turns to ask each other questions'
Example A What professional qualifications do you

:'

I have a two-Yeor diPloma n hotel

Listening Wilting a coverng letter

monagement.
A What was your first iob?
B
When t left college I worked in the
Gronde Hotel in Rouen.

-.. ,'-:.t-on to a CV job advertisements often need

: : -', -:r;rg letter to highlight the applicant's best
_.--'--:-lnquage review Page 88

I ..:::,

.,,r

the biography and complete the information'

\.$fE
,OO* SS'O**

ACE

QUALIFICATIONS

More words to use

Hffi

rst name/Christian name

married
nationalitY
second name/surname
singte

fi

asap

as soon as possibte

CV

curricutum vitae
for example

ie

that is

re

regarding

\VORK EXPERIENCE

CURRENT ]OB
REASONS FOR ANSWERIC]AAVERT

tJnit2T Apptying for a iob

57

The interview
I've lived in LYon att mY tife'
.:

l'd like to see more of the world'

I'm enthusiastic, hard-working'
and a good team member'

Starter
Number each item in order of
importance for good interview
technique.

speak cleariY

I
I

smile

listen

!
I
I

prepare questions

Language studY

b. confident
b. relaxed

Tell me

Listening Presenting Yourself at

an interview
questions'
Listen to the interview and answer the
I Where was Michel born?
2 What qualifications does he have?
3 Where does he work now?
a Why does he want to leave?
5 How many more candidates is the interviewer
seeing tomorrow?
6 What is the interviewer going to do?

Listen again and complete the sentences'

.... in LYon all mY life'
I I've
... to learn some new menus'
2 I'd .
3 I'm enthusiastic, .. r . '..... ) and a good team
member'

I think I have the right skills

the job.

5 I'm
6 I'm
7 We

'.

and

'

" ' for

'. three more candidates tomorrow'

'...

"""ashortlist'

phone you to arrange a second

interview.

75 and practise
Turn to the Listening script on page
reading the interview with a partner'

something aboutYourselfi

I was born in LYon.

I've lived here all mY life'
months ago'
t got my chef's certificate eighteen
experience
for
and
tlnn* I have the right skills
the iob.

I'm going to make a shortlist'

interview'
We'll phone you to arrange a second

= interviewer

can

didate

career
enth usiastic

hoteI chain

television series

team worKer

various

Wordlist Page 97

Structures to Practise
Talking about the future

Look at these examPles'

I'm

seeing three more candidates tornorrow'

(arrangement)
I'm going to make a shortlist'

(intention)
I will Phone You on ThursdaY'
(decision at time of sPeaking)
nu*bu of appliconts will be disappointed'
(prediction)
Language review Page 88

r:

Unit

28

The interview

Ansir-e

r t1-rese questions about your future using the

Activity

abor-e ton-r-rs.

1 \\-hen .tre \-oLl taking your exams?

2 \\-hen are vou leaving college?
3 \\ hat are \-ou going to do after college?
4 Hori riill r-ou find a job?
5 \\-here rlill you live?
6 -\re r ou going to travel to other countries?
ru

l;

Work with a partner. Student A's information.is here.

Student B's information is on page 61.
;:lil

Your partner is interviewing you for this job. Read your

biography and think about why you want this position and
what qualities you witl bring to it.
Manager, Front of house, Bristol Hote[, Tinnes
Name
Johan/Johanna Durst

Listening A celebrity chef

Age

Read the sentences. Listen to the interview with lamie

Olir-er and put his responses in the correct order.

Qualifications One-year Hotet Studies certificate

Experience Two years as junior receptionist, Hotel

25

Aurora, Manchester
Three years as receptionist, Grand
Hote[. Nce
Three years as assistant front of house

Languages

manager, Scata Hotet, Hanover

English, French, German

Example My name's Johan/Johanna Durst and l,m 25

years old.
Interview your partner for this job. Discuss age,
qualifications, and experience. Ask why they are apptying
for the position and what quatities they witt bring to it.
Head waiter, Le Tomate, Lubenham
Exam

ple

Tell me something about yourself.

More words to use

5::iii:.'.+=-=.

T
T

.?i1=;i11iili?,i11,.

I rras head pastry chef in a top London restaurant.

After that, I went to France and worked in various

aunt

be well informed

cousi n
grand parents

kitchens.

guardian

concentrate on the questions

have a firm handshake
have a positive attitude
have good posture
look smart
make eye contact
use a little humour

! I ,tas born in Essex in May 1975.

I lefinitely. I'm going to be the head chef.
f--l '.
r .r
I rc made three TV series so [ar.
f_l
I lr.hen I was sixteen I left school and went to
\\-estminster Catering College.
I ffter that, I worked at the River Caf for three and
a half l.ears.
E tt'tl be about my restaurant which opened in
October 2002.
rr.ritten four books and Holllwood is going to
I'r'e
I
make a film about mel
I tt,u dad runs a pub and as a child I helped in the

ha

If-b roth

er/sister

in-laws
nepnew
n

iece

step-broth erlsister
uncte

kitchens.

:i

Work with a partner. Thke turns to interview each

other. Ask yollr partner questions about his or her past,
and hopes and plans for the future.
Unit

28

The interview

59

Take this phone

Hotet'
You work at reception in the Mercury
in writing'
confirmation
for
reservation. Rememoer to ask
lnternet access
a[[ rooms have air-conditioning' and

Activity materia[

.
.

alI bathrooms have baths and showers

there is a private car park and restaurant
Can I help you?
Example Good morning, Mercury Hotel'

From Unit 1, Page 5

lr

Ask to speak to these

Make three catls to the Hotel Canaria'

From Unit 6, Page 15

oeople.
Mr

Luiz

Jane

Wittiams

to the Queen's Hotet'

Read the two data files and checkin
Mr Lee/Mrs LucY Foster
Name:

(there's
room 204' leave a message
a meeting tomorrow at the Hotet at
z.o p.m.)
back
room 48 (no answer' you wit[ call

Appt 2004, Westward Avenue'

Portland, 78054
PassPort No: 261501831

Address:

tater)

room 469

Mrs Lane

Example

B2

Good morning, could

tspeakto "' ' please?

Name:
Room:

Superior' Read the

You work at reception in the Hotet

Address:

information sheet and answer the ca[[s'

(take a message)
Reservations manager tine is busy
room 571 (no answer)
Marcetto Benito
room 18 (connect the catt)
Mrs Franktin

Example

How can I help

Good morning' Hotel Superior'

you?

PassPort

Hotel' Check in the

You are a receptionist at the Parl<

ii.i

a swimming PoolYes
any shoPs? no

any shoPs ......

air-conditioning in the

air-conditioning in the

rooms yes

rooms......
lnternet access in the
rooms ..... '
more than 200 rooms
satellite W in the

lnternet access in the

"""

rooms yes
more than 300 rooms no
satetlite W in the rooms no

rooms....'.
Exampte

B
A

No: 823934716
like to check in, Please'

and comptete the

Ask questions about the Hyatt hotel
Manor' Use ts there?/Are
table. Answer questions about the
isn't/there aren't'
there? There is/there are, There
Manor Hotel Metbourne
Hyatt Hotel Barcetona
a restaurant Yes
a restaurant.'....

Pool..."'

Ms Pauta/Mr lvan Zanardi

doubte, three nights
via Roma, Firenze' ltatY

ExampleGoodmorning.Myname'sLee/LucyFoster.l'd
address' passport'
guests. Remember these things: name'
key card, registration card'
you?
Good afternoon' How can I help

From Unit 2, Page 7

a swimming

twin bed, one night

Room:

Example

From Unit 8, Page 19

{i;

a cocktaiI called a
Here are the instructions for making
it' Ask them to
make
your partner how to

Broadway. Tel[

take notes and read it back to You'

1 First, hatf fitt a shaker with crushed ice'
2 Then add a measure of gin'
3 Next add hatf a measure of ltalian vermouth'
4 Then add a dash of orange bitters'

5 Shake wett'
6 Finatty, strain and serve in a smat[

cocktail catted
$;1 Askyour partner how to make a
Sour. Take notes on how to make

Excuse me, is there a restaurant?

Yes, there

wine gtass'

it'

a Whisky

Read the notes back to

Your Partner.

is'/No' there isn't'

From Unit 77,Page37

From Unit 3, Page 9

81

room for tonight' Find

Cattthe Sonotel Hotet' Book a double

81

outifthefoomsnaveair-conditioningandashowerorbath
a swimming
in the bathrooms. Find out if the hotethas
park' lf so' book a
excnange bureau, and a car
poo[, an

and
parking space. Your name is Mr/Mrs Pappadopolous
your mobile is 0778 569232'
Exampte Good morning, I'd like to booK "'

60

ActivitY material

92

your partner's requests ano

You work in reception' Listen to
You may be able to hetp
mal<e appropriate responses'
or housekeeping'
directty, or neeo to contact room service
send a fax from
Examp[e Certainly, sir/madam' You can
a directory?
the business centre' Do you need
have booked a famity
You are part of a family of five and

room.Phonereceptionandrequestthethingsonyour[ist.

:=

a_

:,i send some

a_

:-,

t-

up?

.
.
.

=.:

- - -+^l
'^^
Lgt lvvlll
_- -- -^^,1-^

a-

Your restaurant bilt includes these items but the correct

information is in brackets. Complain and exptain the '
mistakes to your partner who works in the restaurant.

ae, we need some clean towels, please.

more toilet rolts

fruit juice for the baby

T*

i:-:

g pjTTi-{*; *Jr.i:L:f*

i-;! t;, HTr.r

l-

lp

{j i.

{.T,HF:{ f'I*}i'+ t-:l:-ifj:;::j:'

'.Ttj[e{i 3{;*:g:;iT:;'!
iT;"'i* filFF{:-:i
{.Tt',J ::Giir-i:1i".]

Respond to your partner's complaints. Apologize and say

what you witt do to put things right.
t straghtaway.

notes of their sotutions.

'-

::

_"

= next room r I ewsPaPer?

:-

::sages for me in recePtion?

--

':axi to airPort?

.
r
o

verY noisY

:,:,JSe me, but there's no red wine in the minibar

-:,ld you please send some up to our room?

:-l" partner's recipe and take notes'

' :o him/her and checkthem.

lnternet connection doesn't work

tabte too noisY
ordered 30 minutes ago

fish undercooked

r
.
.

coffee cotd
biscuits stale

towels dirty
bed not made

no sCks minibar

Exampte

Excuse me, the lnternet connection doesn't work'

From Unit 28, page 59

"rit 16, page 35

Read your

#i

s:ructions for the recipe in the correct order.

: -" recipe to your Partner'
sme olive oil to the mixture until smooth.

:'lop some anchovies and capers and add to

--- ^-.^.
: '!:. ihop

the mint, basi[, and parsley'

saltand pePPerand serve'
with some vinegar and mustard.
:,s
'

r-:

r U nit 26, Page 5 5

- :'. !
- .- ,- ,;-r partner's comptaints. Apologize and explain'
o "r - - 'ate and tetephone bitt for a different room
. ,1- arK fee is a mistake
'eception and have prepared your guest's bitt'

iar charge is correct (for snacks and soft drinks)

: -',cU received iacket and trousers on one hanger
. t'n sorry, this isn'tYour bill '..

Interview your partner for this job. Discuss age'

qualifications, and experience. Ask why they are apptying
for the position and what quatities they wilt bring to it'
Manager, Front of house, Bristol Hotel, Tinnes

5 sa orntr

:ri

*L*i:r:]

Use these notes to make complaints to your partner' Make

re in minibar

I!;rr:.r-;

Example l'm sorry. l'll look nto

:elow to make requests to your partner.

: =si alternative.

i}T:',r.f

From Unit 14, Page 31

straight awaY

::. c.f course. I'll send o porter to help you

:',:ge rooms right owaY.

,,,

g;

includes three bottles of Sauvignon Blanc but

we didn't have so mony bottles. We had ..'

rooms
- : usekeeping and arrange it

=-.

::

Example Excuse me, butthere's o mistake. My bill

up

- :rter to hetP change

-:

r.T..i

a
^-1,
!c.
:-

--:-= - -^ it!

"

ii1:

i:i::5qf"jT";
Ti-tFj': ::lifilgE
Ti.l!-l t:*t{*i* #t['i* i-:l'i{ i:f:*;tl*f

page 27

:- : 'aon servlce

Fro

::

ti-.11.!:Gii'iii

i,eanlng

f. 1"2,
- -,
-

'

li

newspaper

' ::':-eT's requests using these notes. Choose

'

i* * Li

FL:UF;

-:

Example
it2

Tell me something about yourself'

Your 0artner is interviewing you for this job. Read your

biography and think about why you want this position and
what qualities you witI bring to it'
Head waiter, Le Tomate, Lubenham
Pasca[/Pascale Blanc
Name

Age

24

Quatifications One-yearRestaurantStudies certificate

Experience

Two years as junior waiter, NATO Staff

restaurant, Brussels
Three Years as waiter, Four Seasons
Hotel, Cambridge' UK
Two years as senior waiter, Normandy
Restaurant, Hong Kong

Example My name's Pascal/Pascale Blanc and l'm

24 years old.

Activity material

61.

From Unit 5, page.13

From Unit 10, page 23

You are the waiter. These are the cheeses and desserts you have. Describe

81

the requests.

them to your partner. Recommend the ones you prefer and help them to
ch oose.
Cheese

Dotcelatte(soft,btue,ltaty)
Emmentha[ (hard, Switzerland)
Cambozola (soft, blue,

HoteI Palazzo: You have twin rooms and

single rooms but no doubte rooms for
Saturday 29th March. These have
bathrooms with baths' The car park has

Desserts
eheee+a+e*e++ffu(finished)
ice cream (chocotate, vanitta,

France) strawberry)
raspberry tart (with cream or
Ed++ (finished) (hard,
ice cream)
Nethertands)
Tomme de Savoie (hard,

Example

.
.
.

France)

La Giralda restaurant: You have four places

left on Saturday evening. You are open for

lunch on Sunday but closed in the evening

chocotate cake (with cream)

and atlday MondaY.

Exampte Hello, Hotel Palazzo. How con I

I recommend the ...

you don't know what to have after your meal. Ask your partner if there are
any of the foltowing cheeses or desserts. Ask your partner to describe
some of them to you and/or to recommend something. Then choose'

Btue Vinney Lancashire

Desserts
strawberry

Gruyre

lemon

Tatlegio

meringue

sorbet

Pear tart

chocolate torte

Chvre

Example

spaces availabte.

Dolcelotte is a soft, blue cheese from ltaly.

The ... is finished butwe hove ...

Cheese

You work in this hotel and restaurant. Repty to

Excuse me, what kind of cheese is Blue Vinney?

Do you have any strawberry meringue? What do you

recommend?
I think I'll have

What's it like?

help you?

82

Your name is Frank/Frances Smith. Cal[ and

make these reservations'

Queen's Hotel: Twin room for Sunday 5th

Apritwith bathrooms with shower, and
sateltite w.
La Rueda restaurant: table for three for
dinner on Saturday evening' Tabte for two

for Iunch on Sunday. Table for two for

dinner on TuesdaY.

Example Hello, I'd like to make a

reservation, Please.

...

From Unit 73, Page 29

81

your partner witt ask you about these dishes. Tett them what they consist of or what they are
made from, how they are eaten and what they are served with'

It consists of ...
It's made from ...

It's eaten

It's served with

...

Spaghetti Bolognese

Pizza Napolitana

Fish chowder

minced beef, tomato Puree,

carrots, celery, onions,

sea fish, mussets, prawns,

oregano, garlic

mozzare[[a cheese, tomato

sauce, btack olives, anchovies,
capers

hot

hot

hot

spaghetti, parmesan cheese,

green salad, garlic bread,

red or white wine

bread, white wine

red wine

82

Complete the tabte. Ask your partner what these dishes consist of or what they are made from,
how they are eaten and what they are served with.
Pae[[a Vatencia

It consists of ...
It's made from ...
It 5 CdLtril.,.

It's served with

62

potatoes, garlic, PaPrika

Activity material

nce

Lasagne

Dolmas (stuffed vine leaves)

I[no- .]n[t 21, page

From Unit 22, Page 47

45

,:,' : :--:' \ .l askyou fordirections. Give directions from ft1

l=--- :: -': to the five destinations'
: r. - r : --"' 'ight into ... and then "'

You work at the HotetOtympia. Take a conference booking'

The hotet facilities include:

.
.
.

banqueting room, ballroom

theatre style conference room x 1 (capacity 500)
boardroom style room x 3 (capacity 60)
ctassroom style rooms x 5 (capacity 30)
Audio-visual equipment (digitat projectors, slide

proiectors, fti p charts, Powerpoint)

Video conferencing facitities, high-speed data lines,
secretariaI service

Example Hetlo. Hotel Olympia.

-,1 -5

Can

l help you?

Catt the Skyros Hotel and make a booking for a business

conference. Use the fotlowing information'

a.:-4
q -FG

Organization: Chiang MedicaI Foundation

Detegates: 80
Rooms needed: boardroom (capacity 80), four
classroom-style rooms (capacity 20)

Equipment: slide proiectors, flip charts, PowerPoint

Office support functions: photocopying and secretarial
services, video conferencing tinks to Europe and Tokyo
Accommodation: full board
Time: four days from evening 16 June to midday 20 June

, -- = partner. Look at the city street map' Ask your

:=-- .''- " l rections from CentraI Square to the five places
::i- --:-e map.
-:t.: - :
= =-'cuse me. How do I get to ".
rr, -

-{

Example Hello. t'd like to book a business conference'

olease.

From Unit 20, Page 43

Frorr t-Jnit 18, Page 39

': - -', :: the Windsor Hotet. Take a

:' ,-: : ::<ing, getting alI the necessarY

::.: : :-i:es have gone uP this Year'

-- - '='-, 'aie for

tr': :,.

a double room is 175'

gJests get a 10% discount'

,\==,=-: 'ates inctude a 15o/" discount'
1
:': oed in the room is 15 Per
' a"- :1-.'.

--

=i-r i

Good morning. Windsor Hotel

"'

- r'.'. for the Sotsken Trave[ Agency

- , S".-lT'td, Sweden' Catt the
,1.:=- -,se Hotet. Make a booking for a
g':
:' s x adults for the weekend of
1. -- Se:ember' You want three double
"r.*s. 'isk about grouP rates and
r','ee.,,.r: 'ates and trY and get a

'. -

,,,

i'

-:
i

dis::r::ed

Exa-:te

i:i

Conference hall

concierse

n:"'"'";'"'

llello. I'd like to make o

reservation'

^*r""

,=E

t:

rate.

i*"""0''""'

*r-

Parkbar ,/u*

':il'

Activity material

63

Example

From Unit 10, Page 23

riVork

here'
with a partner. Student A's information is

62'
Student B's information is on page
meat' Ask your
your
You don't l<now what to have after
cheeses or
partner if there are any of the following
some of them to you
desserts. Ask your partner to describe
to recommend something' Then choose'
and/or

Cheese

Dolcelatte

Edam

EmmenthaI
Cambozola

Tomme de

Example

'

Savoie

hard' blue cheese from England'

we have
No, we don't have anY "' but

Blue Vinney is a

'
'

stawberr7 meringue'
I recommend the

'

"'

From Unit 27, Page 45

AlWorkwithapaftner'Loo|<atthecitystreetmap.Askyour
places
to the five
partner for directions from Central Square
listed on the maP.
Example Excuse me' How do I getto "'

Desserts
chocolate souffl
ice cream
raspberry tart
chocotate cake

Excuse me, what kind of cheese is

Emmenthal? What's it like?

Do You have anY chocolate souffl?
What do Yau recommend?
t think I'll have "'
and desserts you
You are the waiter. These are the cheeses
Recommend the ones
have. Describe them to your partner'
you prefer and helP them to cnoose'

'

Find'these

'

places,

6ank

p.ar+a+t (finished)

(hard, Switzerland)
Chvre (soft, France)
Lancashire (hard, Britain)
Tattegio (soft, ltaty)

chocolate torte
(with cream or ice cream)

Hotel 5ol

7cn

(with cream)
lemon sorbet

(hard, btue, Britain)

+uy{ (finished)

Centol

Desserts
strawberrY meringue

Cheese
Blue VinneY

A2

Fitness
cenfte
Car hrk

Give directions from

Your partner witt ask you for directions'
Central Square to the five destinations'
Example Go down "' and turn left into "'

From Unit 73,Page29

they are made from,

what these dishes consist of or what
Complete the tabte. Ask your partner
served with'
how they are eaten, and what they are
Fish chowder
Pizza NaPotitana
Botognese
Spaghetti

It consists of ...
It's made from ...
lL 5 gclLcll .'.

It's served with ..'

from'
they consist of or what they are made
your partner witt ask you about these dishes. Tett them what
they are served with'
what tneY
hnr
thar are
2rtr eaten,
eaten. and wnat
how theY
Paella Vatenciana

Lasagne

It consists of ".
It's made from ..

rice, gartic, onions, chicken'

prawns, mussels, Peas,
paprika, otive oit

minced beef, tomato Pure'

lL > trdLEll

hot

..

It's served with

Activity material

bread, white wine

garlic, onions, Pasta,

white sauce

Dotmas (stuffed vine leaves)

vine [eaves, rice, olive oil,

lemon juice, herbs

hot

cold

garlic bread, red wine

bread, white wine

Fron l..llnlt 11, page 25

3s

R"od ll4ru gidtr $"id* ksSt frrt SewltJ

stoP

lWalfi,<.*.rs SS#e.s . \A/lNE cELLAR

sELEcclN

DEL

cAsrtlLo

12

({49.99\

* full-bodied

l:"r

dry

t2 (L48.ee)

VILLA FAlrosA

2001 ltolv

997 Spon

Excellent value ltalian Frascati, with a crisp dry flavour.

A ight,fruity Rioja.
12

G79.99\

WESTERN CAPE RIESLING .:..:

2002 South Africo

r...lr,

-r'-r"

12 ({49.99)

Refreshing Riesling, crisp and fruity at a good price.

YURRANGOVALLEY

].001 Austrolo
Fruity and easy

12 (t59.99)

ALBASTRELA SAUYIGNoN BLANC 'i ::

::

l2 (L54.99)

2001 Moldovo

to drink, an excellent Cabernet

Sauvignon.
12

(L89.99)

&&

12

CHATEAU DEPAQUET

::

':-r'

''

12 ({109.99)

2001 Fronce
An excellent Chablis with a crisp, light flavour,

A full-bodied classic, smooth and with lots of fruit

6HATEAU GARDE-RIMBAUD

Very dr with lots of fruit.

(t109.99)

PATRICK FARMS oAK-AGED CHARDONNAY

-:,,-

12

({l19.99)

2000 Fronce
A smooth, crisp Bordeaux from the classic 2000 vintage.

Frorn Unit 15, page 33

,',:',, ,,, :- a partner. Tal<e it in turns to describe these positions to

:, - - r

,:

The receptionist is responsible to the recepton manager.

1e's/She's responsible for making reservations.

staff/deat

From Unit 4, page 11

81

Practise making table reservations with your

partner. Use these notes to help you or invent
your own. Then change roles.

I'd Iike to book a toble for

...

Friday at 8.30
Friday
Saturday Saturday
tomorrow evening
lunch
Sunday
this evening lunchtime
dinner
Saturday 2nd

25fh
FridaY 31st

luty 2nd
two
three

four

What time do vou ...

rrstlrant managef
(write staff rotas)

eed chef

(write menus/
order food)

ffi;:,.,,

kitchen porter
{prepare vegetabtes/

take out rubbish)

room attendant
(clean bedrooms/
change linen)

ses chef
{prepare soups/
stafters)

housekeeper
(bedrooms/
order linen)

manager
reception)

,,

open
serve lunch
My name's

Mme

Rochelle Mrs Horrowitz

Good evening, the Bridge Bistro.

Can I help you?

..

cleaner

(clean corridors,
rooms)

...

Mrlohnston
Example

close
serve dinner

Yes, pleose.

I'd like to book a table

for Saturday evening.

Yes, certainly. How manY is it

for?/

l'm sorry, we're fully booked on

A
B

SaturdaY.
l'd like a table for four, Please.
Yes, I have a table for four at 8.30.

Thankyou, 8.j0 is fine.

Activity material

65