Chloe Elizabeth Queen

1263 W. Columbia Ave Unit 3 Chicago, Illinois 60626 (330) 519-6785 cqueen@luc.edu

EDUCATION
Loyola University Chicago
Bachelor of Science in Mathematics, Expected May 2015
Minors: Statistics and Actuarial Science

Relevant Coursework
SAS Programming, Object Oriented Programming, Probability and Statistics I and II, Actuary Seminar I and II, Real Analysis,
Complex Analysis, Abstract Algebra, Advanced Linear Algebra, Financial Math Derivatives

SKILLS
Advanced proficiency with Microsoft Office, Access, and Outlook, iWork (Pages, Numbers, Keynote), SAS, C Sharp

ACTUARIAL EXAMS
Sitting for Exam P/Probability Theory, March 2015

EXPERIENCE
Loyola University Chicago, Chicago, IL, January 2012-Present
Center for Tutoring and Academic Excellence Student Manager, August 2014- Present
Customer Service Specialist, January 2012-August 2014
Serve as a resource for both students and employees regarding all CTAE services
Form small groups, review and create spreadsheets displaying weekly attendance statistics for CTAE Director
Provide extensive training for all front desk staff
Review applications and reach out to potential employees who meet CTAE standards
Collaborate with Director and Administrative Assistant with ongoing projects such as obtaining a larger office space to
support a 150 percent growth rate
Update essential CTAE Microsoft Excel, Google, and Access Databases on a weekly basis
Design advertisements displaying CTAE schedules and services to distribute to University students and faculty
Manage CTAE Facebook account by updating statuses such as newly available positions and service schedule changes
Awarded Customer Service Specialist of the Year in 2013 and 2014

Luva Bella Winery, Lowellville, OH, May 2012-Present

Server, July 2012- Present
Hostess, May 2012-July 2012
Promote customer satisfaction through personal interaction
Demonstrate excellent service performance in order to receive exemplary ratings on all performance reviews
Analyze individuals needs and balance time between tables accordingly while assigned the largest section of restaurant
during peak dining hours

Westfield Insurance Company, Akron, OH, July 2013
Volunteer
Gained essential knowledge and experience by shadowing an actuarial fellow
Observed yearly Actuarial Department meeting with CEO of company discussing annual premiums
Networked with Head Actuary and SBA Division Leader gaining insight and creating connections within the
Insurance Industry

VOLUNTEER EXPERIENCE
Laurence Public Library, January 2012-May 2012
Tutor
Evaluated high school students individual level of knowledge and developed an after school curriculum accordingly in
order to strengthen key areas such as Math and Science

CircEsteem Homework After School Program, September 2011- May 2012
Tutor
Stimulated young childrens motivation to participate in scheduled study time by incorporating exciting circus acts such as
juggling and unicycling

Hampton Woods Nursing Home, 2010-2012
Activities Assistant
Organized crafts, games, and outings for residents