Table of Contents

Introduction of Group................................................................................................. 3
Organizational profile:................................................................................................ 4
Overview:................................................................................................................... 7
Scope of VIS activity:.................................................................................................. 8
Introduction of VIS program:................................................................................... 8
Focus Area:.............................................................................................................. 8
Procedure for taking the medicine free:..................................................................9
Day wise activities:................................................................................................... 10
Member 1: Muhammad Saad...............................................................................10
Day wise activities................................................................................................. 14
Member 2: Muhammad Nasr.................................................................................14
Summing Up:............................................................................................................ 17
Member: 1............................................................................................................. 17
Muhammad Saad.................................................................................................. 17
Member: 2............................................................................................................. 17
Muhammad Nasr................................................................................................... 17
Lesson Learnt:.......................................................................................................... 19
Recommendations:................................................................................................... 19
Exhibits..................................................................................................................... 20
Working Pictures:...................................................................................................... 20

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Introduction of Group
Member 1:
Name:

Muhammad Saad

Registration No.:

L1S11BBAM0059

Course:

BBA(hons.), S11

Contact Number:

0331-4062438

E-MAIL ID:

muhammad.saad1992@hotmail.com

Mission Of Life: My intention is to use my knowledge and skills to encourage others

to become educated, live in peace and convey the love and care toward each other. And
also want to be excelling in the Finance field.

Member 2:
Name:

Muhammad Nasr

Registration No.:

L1S11BBAM2058

Course:

BBA(hons.), S11

CONTRACT NUMBE:
E-MAIL ID:

0321-4803693
muhammad.nasr@hotmail.com

Mission Of Life: To empower, motivate and inspire people to living happier and
more fulfilled lives..

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Mayo Hospital
Organizational profile:
Mayo hospital is the largest and oldest Hospital of Pakistan; King Edward Medical
University is attached with Mayo Hospital. King Edward Medical University is Pakistan's
most prestigious and the South Asia's second oldest institution. It was established in
1871. It was named after the Earl of Mayo, the then Viceroy and the Governor General of
India. It has over 55 acres of land. It has main building with boundary having 11 gates.
Mayo hospital is one of the largest hospitals in South Asia and is a center of excellence. It
has up to 2400 beds. Quaid e Azam Muhammad Ali Jinnah also paid tribute to services
rendered by this hospital on his visit to Mayo Hospital dated 19.03.1940. Mayo Hospital is
located in the center of Lahore and is surrounded by very busy commercial area of
Anarkali and very populated residential areas of Gawalmandi and Walled City of Lahore.
After its construction in 1871, the Mayo Hospital was affiliated as a teaching hospital with
the King Edward Medical College which came into being in 1860. The hospital was used to
be managed by the Medical Superintendent under the administrative control of
Government till 1999. Then Principal KEMC and the M.S. Mayo Hospital were placed under
the administrative control of a newly created post of Chief Executive.
In 2002 There are number of facilities available in Mayo Hospital it has Intensive Care Unit
(ICU) with Central Oxygen System, Physiotherapy and Manual therapy on both indoor and
outdoor basis, All kinds of Orthopedic Operations, All kind of Eye and ENT Operations,
Radiotherapy, Operations of Plastic Surgery and cosmetology, Operations of Maxillofacial,
Jaw and Dental Surgery, Surgical Operations of all kind for neonates, children, young and
old patients and many more.
There are number of wards departments in the Hospital. They have separate child
emergency. They have department of neurology, department of cardiology, department
of dermatology. Then they have south medical ward, north medical ward, east medical
ward and west medical ward, each ward has thousands of patients. There is Free Food for
all the admitted patients three times a day. The hospital has been able to successfully
manage the continuity of the above program for the last many years. The monthly cost is
approximately RS. (2 Million)
In Accident and Emergency department there are 134 beds available in Mayo hospital,
Lahore. The hospital emergency services like diagnostic facilities, provision of medicines /
equipment, manpower, (doctors and para-medical) staff are up to the mark. As a routine
all the emergencies related to Surgical, Medical, Orthopedics, EYE, ENT, Peads Surgery,
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Peads Medicine, Chest Diseases, Neuro Surgery and Maxillo-Facial Surgery cases are
given prompt emergency coverage.

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The School of Nursing, Mayo Hospital, Lahore established in 1883 and imparting training
to the Students for three year General Nursing. At present 250 Nursing Students is
getting training of Nursing, from this School. Their vision is to produce safe and
competent Nurse practitioner which will ultimately affect the better patient care. The
School of Nursing is actively involved in teaching of General Nursing, and Clinical
Practice.
Medical Social Office is one of the best things in Mayo hospital. Indoor patients when
discharged they become outdoor patients. Medical Social Office is responsible for their
medicine. They take history of patients and then issue them cards. So they can take free
medicine. On the basis of this history they determine that the patient deserve Zakat or
not.
There are two types of patients one is hepatitis C patients and second is general patient.
General patient includes neurology, cardiology, dermatology, psychiatry and Asthma.
Neurology patients usually have epilepsy and cardiology patients have IHD, HTN and etc.
Some patients are really very poor they cannot even afford a single tablet. But they are
given medicine worth rupees of 2000. Some patients there dont have required things like
ID card or signature from Professor or Assistant professor then medical social officer does
not bother them to go and bring required things. They help them with their staff. They are
really cooperative.

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Overview:
Before starting VIS I thought it is a useless activity. UCP should send students for
internship rather than VIS. I thought it would be better for students to get some
professional practice before going into market. I thought social work has nothing to do
with engineers and business students. I thought this social work should only be for
sociology students.
But I was totally wrong. After experiencing VIS my view are totally changed. Now I think
VIS should be compulsory in all the universities of Pakistan. VIS should be of 100 hours
instead of 65 hours. I worked two extra days after completing my VIS, I wish I could spend
some more time there but there are too many students waiting for VIS. It gave me
pleasure after helping the poor people.
VIS helps us in social interaction. VIS helps us in getting familiar with office environment.
VIS helps us in understanding different aspects of society.
VIS programs also motivate the employees who are working in these organizations as
youth participate in these programs. VIS also helps in character building of individuals
who participate in these programs. These programs are nowadays a basic need for our
society because majority of our society consists of illiterate people and with the help of
organizations and these programs students can contribute well for the betterment of our
society.
After completing VIS a person feels good that he has done something for the betterment
of the society which encourages one to do such type of social work and projects in future
as well. We can encourage our other fellow beings as well to do these type programs and
contribute for the betterment of society in any manner.
My job was there to take history of patients and filling Zakat card. While taking history I
interact with patients, I listen to them and understand there problems. All these patients
want love care and attention. If you listen them they feel relax and satisfied. And this
thing gives u real happiness that someone feels satisfied after talking with you.

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Scope of VIS activity:

Introduction of VIS program:
I did my VIS in medical social office Mayo Hospital Lahore. I went to the mayo hospital
and I met Miss Tahira, she was my supervisor there. She is such a nice lady. She
introduced the whole staff Miss Kiran, Miss Asma Riaz. Mr. Khizar Mr. Irfan. Miss Kiran are
M.S.O (Medical Social Officers) and Mr. Khizar and Mr. Irfan are clerks there. Its a first day
of mine in this organization, Miss Tahira gave me brief intro about their work. How they
deal with the patients and how they manage their funds between different segments of
the people.
Miss Asma riaz told me the deep information about the processed of their work that which
people deserve what, (zakat, bait-ul-mall or welfare funds). How take history of zakat
patients. They have forms to take history of a patient, which includes patient name,
income, and marital status, diagnose and family members. On the basis of this history
they determine either the patient deserve zakat or other funds or not. After taking history
Miss Asma or ther MSO Sign the document to ensure that the patient really deserves
Zakat or other funds.
Mr. Khizar told me how to enter data on cards of patients, and registered them in to the
register my job was to fill cards by taking the data from the file of patients. After filling
cards I have to enter that data into register. There are two types of patients general
medicine and hepatitis. Hepatitis includes (A, B, C) while general medicine includes
psychiatry, asthma, dermatology, neurology and cardiology. After getting form or card
they going to their doctor for re-written their script of medicines then patient take that
card to pharmacist and he issues the medicine prescribed by doctor to patients. He
makes sure that signature of Miss Asma, Tahira, Kiran exist on the card because these
medicines are totally free and are issued on zakat or other funds funds.

Focus Area:
Our VIS program focus area was not only one particular area or work but the entire social
welfare department, which we have done almost every aspect of helping the poor or
needy through the support of this department.
there are many processes by which we helps poor or needs, like first of all take history
of patients, which decided that is he or she deserving or not then filling their cards of
Zakat patients and provide free medicine.
Filling the Bait-ul-mall forms or welfare fund forms and finally guides them for the
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different processes by which they can get free medicines or other things that they have
needed. And also enroll their data in registers.

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Procedure for taking the medicine free:

First, the deserve patient recommended by the doctor to the room social welfare. There
Miss. Tahira or Miss. Asma take the little information about the patient and judge that is
the patient is deserving or not for free medicine. Then if the patients deserve then a form
is given to them. They filled it out and then went to the doctor again. The medicine doctor
writes the prescription of medicine on it and stamped it. Then patients come again to the
Mam. Tahira. She also signature the form and then patient go to the free drug room which
is 35 and then from is signature there again and then the patient gets medicine from
dispensary.

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Day wise activities:

Member 1: Muhammad Saad
Day 1: (19-02-14)
On 1st day in mayo hospital and I met Miss Tahira, she is my supervisor. She introduced
me the whole staff including the other MSOs (Miss Kiran or Miss Asma Riaz). Now there
are 5 total MSOs (Medical Social Offices) in this sector, two are in King Edward medical
college or other three are serving are in Mayo hospital.
Mr. Khizar, Mr. Irfan is clerks there. Then Miss Asma or Miss Tahira gave me briefing about
their department or their work. How they deal with patients.

Day 2: (20-02-14)
On 2nd day Miss Tahira told me to take a visit of the outdoor and their rooms include
doctors etc. and other departments and said to us that list down the departments with
their room numbers.

Day 3: (21-02-14)
Now on the third day, there is a time to deal with the patients. First step is how to take
history of patients. They have forms to take history of a patient, which includes patient
name, income, and marital status, diagnose and family members. On the basis of this
history they determine either the patient deserve zakat, bait-ul-mall or not.
On 3rd day Mr. irfan told me how to enter data on cards of patients. My job was to fill cards
by taking the data from the file of patients. After filling cards I have to enter that data into
register. There are two types of patients general medicine and hepatitis. Hepatitis
includes (A, B, C) while general medicine includes psychiatry, asthma, dermatology,
neurology and cardiology. Then patient take that card to pharmacist and he issues the
medicine prescribed by doctor to patients. He makes sure that signature of Miss Asma
exist on the card because these medicines are totally free and are issued on zakat funds.

Day 4: (22-02-14)
On 4th day I took history of 10 patients and filled 10 cards of patients. Card includes serial
number, code number, LZ number, name, address; medicines, disease etc. code number
and LZ number are issued by the Zakat committee of patients area. Patients have
Istehqaaq form in there file and that is filled by Zakat committee. This means patient
have to assure us that they really deserve Zakat.

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Day 5: (24-02-14)
Today madam gave us a complete introduction of medical wards in mayo hospital.
Madam Tahira told us that there are four types of wards which are
South medical ward
East medical ward
North medical ward
West medical ward
We also enter data from register to computer system, because zakat system recently
upgraded from manual to computerized system.

Day 6: (25-02-14)
Now on the sixth day Miss. Tahira told us to visit the child surgical ward and there is a 1
day baby, who had arm facture during normal delivery, asks to mother of baby, is she
need something then fulfilled her requirements.
So after visited there we analyze that women have not a single bed, and then we
arranged a separate bed for her.

Day 7: (26-02-14)
On this day my duty was to fill Hepatitis patients card. I filled 20 cards and then entered
same data in register. One card took 10 minutes to get complete. Hepatitis patients
include only hepatitis Cs patients. These patients are really poor and they truly deserve
Zakat. They are mostly from the backward areas of Punjab like shekhupura, Shahdra,
Qasoor and many other villages.

Day 8 :( 27-02-14)
On the 8th day, and old lady came to Miss. Tihra for took the free medicine for his son. But
the patient was not with her. The lady gave the reason that her son having too much pain
in his kidneys and requested to the Mam for giving the medicine to her. Then Mam done
signature on the card and then we helped out to the old lady for taking the medicine for
his son.

Day 9: (28-02-14)
Dealing with the couple of patients that comes for medicine but not comes with their
patients or their ID cards. And also filling their case history forms.

Day 10: (01-03-14)

An old lady came for the medicines for her child. I took the old lady to the room num 35
for advising the medicines from the doctors and return to the room 28 for the
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conformation to her background history and then going to the dispensary for the stamp
that the medicine is available or not and then finally went to the CSH pharmacy for the
receiving her medicines.

Day 11: (03-03-14)

According to the instructions of our M.S.O, I visited the Neuron surgery Ward. In this ward
I understand about Neuron surgery and take the views of the Neuron ward patients. In
Neuron surgery ward I met a RAMZAN patient of head and spinal trauma. I discussed with
the patient about his disease, number of family members. He told that he needs 2000
rupees for injection. He can't manage the money. I came back and discuses with the
M.S.O. Miss Tahira told us to provide injection from mayo hospital cash pharmacy from the
patient welfare account.

Day 12: (04-03-14)

On this day we deal with a patient that have a cancer and require 5000 rupees for their
medicines. From strat to end we helped him, take his background history doctor advising,
conformation stamp from the pharmacy or at the end sign from the MSO from the welfare
department and then he will be able to take over his medicines from the CSH pharmacy
that are outsides the outdoor.

Day 13: (05-03-14)

On this day Mam Tahira assigned me the duty to visit baby day care center in the mayo
hospital which take 300 hundred rupees fee per month and only three members are there
to overlook the childrens. Only those children whose are not be able to going to school
mean less than 5 year babies but there are lack of many things like its building was very
old or no solution for the load shading mean UPs or generator, lack of rooms, baby
sisters must be more then 5-7, beds or mattress and so on.

Project activity:
On the 14th march the social welfare department of Mayo Hospital organized a seminar
for Ali-Hajveri Free Drug bank at Alhamra Art complex. We participated in the seminar
as the event management. With the help of whole staff of we managed the event. The
honorable Chief Guest on the seminar was Khawaj Saad Rafeeq and many others.
Main motive of seminar:
The main motive for conducted the seminar was fund raising for the Ali-Hajveri Free Drug
Bank which newly opened in the hospital. This drug also provided the free drugs to
patients. Because it is newly opened so it has not much medicine only few medicines
they have. So social welfare department helped them out by conducted a seminar for fun
rising for the Ali-Hajveri Free Drug Bank. The other main motive is to give awareness to
the people.
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What my work:
So, on the seminar me with my team arranged the sitting plan and planed the whole
event. On the day of seminar my duty was on the reception. I welcomed the every person
who was invited to the seminar and took the attendance of every person on the sheet.
The honorable Guest was welcomed by the MSO with a flower bouquet. I done my duty
and fulfilled my responsibilities very well and the event head Miss. Tahira appreciated my
work.

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Day wise activities

Member 2: Muhammad Nasr
Day 1: (19-02-14)
First day I met Mam Tahira. She introduces me with whole staff member. I met different
personal who are work under the social welfare department. For instance irfan, tahzeeb,
Miss Asma, Miss Tahira, The personals of CSH pharmacy, auditor of the medicine
requisition, Outdoor personal, meeting with few doctors etc which all are dispersed in
different locations of Mayo Hospital.

Day 2: (20-02-14)
On 2nd day Miss Tahira told me to take a visit of the outdoor department and their rooms
include doctors etc. and other departments and said us to list down the departments with
their room numbers.

Day 3: (21-02-14)
On third day I understand the patient welfare fund procedure and enter patients data into
P.W.A register and also fill 20 zakat card because its must to know from where a patient
take a step for their treatment.

Day 4: (22-02-14)
According to instruction of Miss Tahira, my task is took history of child kinza who is
admitted in child ward and provide free medicine to that child because there attendant is
very poor and they not in a position to arrange medicine, I provide medicine from patient
welfare fund by following proper procedure.

Day 5: (24-02-14)
Today madam gave us a complete introduction of medical wards in mayo hospital.
Madam Tahira told us that there are four types of wards which are
South medical ward
East medical ward
North medical ward
West medical ward
And also gave the information about the funds type which the social welfare department
giving to the patients. Like zakat, Baitulmal etc.

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Day 6: (25-02-14)
On this day dealing with a case of lady named by Asia, she had deep cuts on her feet due
to the accident. My duty was to help her during the whole process for the free medicines.
Like doctor recommendations or X-rays etc. and deal second case on this day a little girl
named Tania. she have TB, my duty was to took her in emergency and then room num 29
for doctor for the medicine prescription and finally helped her out for the free medicine.

Day 7: (27-02-14)
on seventh day my task is to provide free medicine to kidney patient who is admitted in
urology ward the patient name is IQRA, the operation is free of cost but the after
operation medicine is very expensive and I am succeeded in providing free medicine from
P.W.A.

Day 8 :( 28-02-14)
On 8th day I took history of 10 patients and filled 10 history forms. History form for taking
the patients personal data like name, father/husband name, what disease patient have
and the complete information about the family members expect those who are married.
On this bases of this form the card for free medicine is made.

Day 9: (01-03-14)
Dealing with the couple of patients that comes for medicine but not comes with their
patients or their ID cards. And also filling their case history forms.

Day 10: (02-03-14)

An old lady came for the medicines for her child. I took the old lady to the room num 35
for advising the medicines from the doctors and return to the room 28 for the
conformation to her background history and then going to the dispensary for the stamp
that the medicine is available or not and then finally went to the CSH pharmacy for the
receiving her medicines.

Day 11: (03-03-14)

On eleventh day Miss Tahira sent me in nueron surgery ward and met the rizwana patient
who is spinal truma patient and recently operated, he require injection for rupees 2000
and he has no ability to purchase those injection, we arrange injection from the cash
pharmacy from patient welfare fund by signing the form by registrar, pharmacy in charge
and Miss Tahira who was the head of P.W.A.

Day 12: (04-03-14)

On twelve day my task is take history of patients, fill the zakat patients cards and also
transfer data into general patient register and hepatitis patient register.

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Day 13: (05-03-14)

On this day Mam Tahir instructed me with my partner for visit the baby day care. So in
baby day care the less then 5years babies are left by the hospital employees. There are
only three sisters who overlooked the babies. The strength of babies is more then 15. It
takes 300rs monthly for each baby. So there we analyzed the building infrastructure is not
very well and the care takers are only 3 it must b more then 5. And also not alternative
for the loadsheding.

Project activity:
On the 14th march the social welfare department of Mayo Hospital organized a seminar
for Ali-Hajveri Free Drug bank at Alhamra Art complex. We participated in the seminar
as the event management. With the help of whole staff of we managed the event. The
honorable Chief Guest on the seminar was Khawaj Saad Rafeeq and many others.
Main motive of event:
The main motive for conducted the seminar was fund raising for the Ali-Hajveri Free Drug
Bank which newly opened in the hospital. This drug also provided the free drugs to
patients. Because it is newly opened so it has not much medicine only few medicines
they have. So social welfare department helped them out by conducted a seminar for fun
rising for the Ali-Hajveri Free Drug Bank. The other main motive is to give awareness to
the people.
What my work:
So, on the seminar me with my team arranged the sitting plan and planed the whole
event. On the day of seminar my duty was in the hall where the ceremony was held. The
main responsibility of my duty was that to give the direction toward seats to the guests
and i gave the badges to the guests. At the end of the seminar I distributed the fake
cheque to the guests they filed it out and return back. The purpose of the fake cheque is
that guest filed the cheque with the amount which they want to donate and with the
name and contact number. After that the hospital management contact them after some
days and asks for the donated amount as which they promised on the cheque.

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Summing Up:
Member: 1
Muhammad Saad
The whole experience was the good her I met with the different types of people and
patient I helped them out and fulfill their requirements. I went with the patients who is
too old and helped them for giving them the free medicine. The whole staff is very
cooperative. Mam Tahira and Mam Asma also helped me where I feel difficulty. Here I get
good experience how to deal with the different types of people and how they helped
them out. Here I also get the experience how the Mayo hospital doing the record keeping
of the patients and also get the knowledge about the how they hospital take the history
of the patients and how they analyze the patient, is he or she deserving or not? I also
learnt how the hospital raise the funds for free medicine and they their funds. I also
helped the different patients like as on lady I helped her for taking free medicines and
also helped the cancer patient and also helped the ramzan patient. So all the work which
me done was a good experience for me and it also help me in the future. Me also
participated in the seminar we organized it managed it and me done the duty on the
seminar. It was also a great experience and I really enjoyed the my time which me spent
In the hospital and the work of the seminar.

Member: 2
Muhammad Nasr
I met Miss Asma riaz she introduce me with whole staff member. I was given the task to
understand the work system of Social Services from explanation and recording to final
step of medicine/Cash Sanction. We met different personal who were directly involved in
this complete procedure. For instance irfan, tahzeeb, Miss Asma, Miss Tahira, The
personals of CS pharmacy, auditor of the medicine requisition, Outdoor personal, meeting
with few doctors etc.
I was given the task to take history of zakat patients, history form include name of
patient, disease, duration of illness, dependent family members, occupation, income and
mayo hospital registration number. And after that all the history of the patients transfers
into the register and then patient individual zakat card. I understand the patient welfare
fund procedure and enter patients data into P.W.A register and also fill 20 zakat card
because the staff member Mr. kizar is absent on that day I undertake all the responsibility
of Mr. kizar.

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According to instruction of Miss Tahira, my task is took history of child kinza who is
admitted in child ward and provide free medicine to that child because there attendant is
very poor and they not in a position to arrange medicine, I provide medicine from patient
welfare fund by following proper procedure. This was one of the turning point of my life as
we was given a task to arrange medicine for a cancer patient who required and injection
on daily basis for his cure and for the last one week he was deprived of it because the
family was unable to afford an injection for RS 2000 on daily basis for five days. We met
the ward attendant, registrar and most importantly the senior doctor who was treating
him who also happened to be the head of the cancer ward. After hectic work of approx 2
days we sanctioned his medicine on daily basis so that his precious life could be saved. I
was given the task to check on patient sikandar who was admitted in the eye ward since
3 days or more. He underwent critical operation of eyes. He is very poor and after his
successful operation he was not able to afford the medicine. After hectic effort and due
meeting with the medical staff associated with him like doctors and nurses I made him
available the free medicine which was very expensive and was required on daily basis.
my task is to provide free medicine to kidney patient who is admitted in urology ward the
patient name is IQRA, the operation is free of cost but the after operation medicine is
very expensive and I am succeeded in providing free medicine from P.W.A. Miss Tahira
sent me in neuron surgery ward and met the rizwan patient who is spinal trauma patient
and recently operated, he require injection for rupees 2000 and he has no ability to
purchase those injection, we arrange injection from the csh pharmacy from patient
welfare fund by signing the form by registrar, pharmacy in charge and Miss Tahira who
was the head of P.W.A.

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Lesson Learnt:
Before starting VIS I thought it is a useless activity. UCP should send students for
internship rather than VIS. I thought it would be better for students to get some
professional practice before going into market. I thought social work has nothing to do
with engineers and business students. I thought this social work should only be for
sociology students. But I was totally wrong. After experiencing VIS my view are totally
changed. Now I think VIS should be compulsory in all the universities of Pakistan. VIS
should be of 100 hours instead of 65 hours. By doing VIS program me analysis that how
many people in our country is not having excess of better medication treatment because
they are poor. By helping them these poor people I really enjoyed. helps us in social
interaction. VIS helps us in getting familiar with office environment. VIS helps us in
understanding different aspects of society. It tells us how to serve humanity, How to help
poor people, How to help ill people.

Recommendations:
There is only one recommendation that patients in mayo hospital are very poor and they
came from very far areas of Punjab. Gate keeper of room no 28 talk very rudely with
every patient there. I think everyone has self-respect that should not be hurt. The
procedure of getting the medicine free on funds is very complicated and long process.
The Parchi system is also not very well. The department of Baby Day Care is also not
good. The infrastructure on building not good, the care tacker are must b more them 5
ant the alternative of loadsheding must be arranged. I know the problems going with
patients, sometimes they dont understand but we should handle them with love and
care, otherwise mam Asma and mam Tahira has very good attitude with patients. They
really
respect
them
and
help
them.

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Exhibits

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