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691 Error
Occurs:
Due to incorrect username and password
Resolution:
For Huawei ModemsClick on setting available on the homepage of the dialer and click on reset to default.
For Other Modems:
Go to Settings and click on the Network setting option. Delete old profile and create a new one by with dialing
(access) number - #777 with username and password as internet.
For Photon+ Modem :- Go to Settings option and click on Profile option, Delete old profile and Create New Profile
with Username as internet (all characters should be in small) and password internet(all characters should be
small) Than click on save & after that on Default Option to set as Default.
For Photon MAX & Photon Max Wifi Modem Go to Settings option and click on Profile option, Delete old profile and Create New Profile with Username as
Photon del no@REVB.ttsl.in and password Photon no (password Should be type manually-do not copy paste)
Than click on save & after that on Default Option to set as Default.
## <Photon Number> is your 10 digit Photon Number. e.g. 9213457628@revb.ttsl.in & password: 9213457628
678 Error: 628 Error: 777 Error: 721 Error: Remote comp did not respond.
Occurs:
When bundled usage of the unlimited plan has been exhausted and the speed has been capped
When the user selects Photon+ mode always due to which an error is generated while capping of the speed
Due to roaming or latching issue (programming issue not corrected)
Due to a barring issue.
Resolution
Scenario 1
Confirm network preferred mode from the settings option. Change it to Whiz/CDMA and try to connect. If the
issue is resolved then disconnect the session and change Network preferred mode to Hybrid and connect. If the
issue is not resolved then only call 1800 266 121.
Scenario 2
Confirm network preferred mode from the settings option. Change it to Whiz/CDMA. If it does not get resolved
then follow the Activation process. Activation process: Go to Settings and click on the Activate button. Select
Postpay/Prepay as your Service type, click on the ok button and click on the activate within pin tab. As soon as the
Circle Office : Tata Teleservices (M) Ltd., D-26, TTC Industrial Area, MIDC Sanapada, P. O. Turbhe, Mumbai 400703.
Registered Office : Tata Teleservices (M) Ltd., Voltas Premises, T.B. Kadam Marg, Chinchpokali, Mumbai - 400 033.
CIN No. L64200MH1995PLC086354 | www.tatadocomo.com
Circle Office : Tata Teleservices (M) Ltd., D-26, TTC Industrial Area, MIDC Sanapada, P. O. Turbhe, Mumbai 400703.
Registered Office : Tata Teleservices (M) Ltd., Voltas Premises, T.B. Kadam Marg, Chinchpokali, Mumbai - 400 033.
CIN No. L64200MH1995PLC086354 | www.tatadocomo.com
Issue Type
Hardware issue
Modem already in use
720
Phonebooks failed related errors
TCP-IP/DNS related errors
RPC server related errors
711
Resolution
Contact Hardware vendor (Laptop/Desktop)
Uninstall and install drivers. If not resolved, contact
Hardware vendor.
Contact Hardware vendor (Laptop/Desktop)
Contact Hardware vendor (Laptop/Desktop)
Contact Hardware vendor (Laptop/Desktop)
Contact Hardware vendor (Laptop/Desktop)
Contact Hardware vendor (Laptop/Desktop)
Installation
Photon drivers will get installed automatically.
After connecting the Photon Device to the tablet, go to Settings>Wifi>off>. Go to More> Mobile Networks>Enable
Data>Click (This will activate the Data)
If you are still not able to connect, please visit the nearest Micromax Outlet.
Circle Office : Tata Teleservices (M) Ltd., D-26, TTC Industrial Area, MIDC Sanapada, P. O. Turbhe, Mumbai 400703.
Registered Office : Tata Teleservices (M) Ltd., Voltas Premises, T.B. Kadam Marg, Chinchpokali, Mumbai - 400 033.
CIN No. L64200MH1995PLC086354 | www.tatadocomo.com