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How to access VCB-iB@nking: www.vietcombank.com.vn ....................................................................................... 3
Login VCB-iB@nking .................................................................................................................................................. 4
Home/ Navigation:........................................................................................................................................................ 5
Inquiry account ............................................................................................................................................................. 6
Payment ...................................................................................................................................................................... 12
Card management ....................................................................................................................................................... 24
Fixed Deposits ............................................................................................................................................................ 30
Close an account ......................................................................................................................................................... 30
Service registration ..................................................................................................................................................... 31
Support........................................................................................................................................................................ 33
Login VCB-iB@nking
Login
To login, you need your means of authorization:
Username
Password
Number: enter characters displayed on the login screen
Forgot password
Please go to any transaction counters of VCB branches
Note
For more information and futher assistance, please contact VCC
(Vietcombank Contact Center): 1900545413 or 04.38243524/
04.38245716 or any Vietcombank branches.
Home/ Navigation:
Navigation
A Inquiry area
Inquiry account and card you are using
B Payments
Implement transactions and manage them.
C Content
Display the corresponding information for each type of transaction
D Fixed Deposits
Implement fixed deposits transactions through payment an account
and close an account when necessary.
E Service registration
You can register extra services provided by VCB.
F Support:
You use this menu to change password, view user guide or print this
page.
Inquiry account
Account list
Inquiry account
Transaction detail
Select your account to view account detail
Account statement
Choose period time of statement: From date . To date..
Note: VCB-iB@nking only provides transaction details for
maximum 03 months. If you would like to get information over
03 months ago, please contact Vietcombank branches.
Inquiry card
Card list
Inquiry card
Card statement:
Display information of transactions which are on selected statement
Please select a card number, a statement period and click on
View button.
To view other card number, or other statement period, please
select in list again and click on View button.
Card transactions:
Display information of transactions which were settled and will be on the
next statement period
Please select a card number and click on View button.
To view information of other transaction, please select other card
in list again and click on View button
Pending transactions:
Display information of transactions which have not been settled yet.
Those are waiting for process of system and will be hold in card limit
temporarily.
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Please select Change transfer quota menu to set the maximum amount
that could be transferred daily.
Select a transfer limit
Check boxes to agree to our Terms and Conditions.
Press Confirm button to set quota.
Choose OTP method, enter security number and click on
Confirm button for a system sending OTP to number register
Enter OTP and click on Accept button to complete the
registration
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Payment
1. Functions
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Payment
2. Transfer
Transfer to another Vietcombank account
Please select Make a transfer menu and select Transfer to
another VCB account transfer type
Fill in the transfer form and press Confirm button
Choose OTP method, enter security number and click on
Accept button for a system sending OTP to number register
Enter OTP, and click on Transfer button to complete the
transaction
Note:
o
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Payment
Transfer to another Vietnamese banks account
Please select Make a transfer menu and select Transfer to
another Vietnamese banks account transfer type
Fill in the transfer form and press Confirm button. Please
choose your bank and branch you want to transfer through 04
criterias
o
Bank type
Bank name
Province/ City
Branch name
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Payment
Print electronic invoices
You can print Electronic invoice of orders at Transfer status
menu
The program only supports you print these invoices for 10 days
after VCB processed orders successfully.
If you would like to get invoices over 10 days ago, please contact
Vietcombank branches.
Electronic invoices
For transfer invoices: you can print invoices having full
information.
For Local tax payments: beside Transfer slip, you also can print
Deposit slip
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Payment
Transfer status
To check transfer status, you access Transfer status menu
Successful: the order approved and VCB processed
successfull.
Pending: VCB is processing the order.
Rejected: the order is rejected
Error: The program hasnt updated your order. Please
contact VCC (Vietcombank Contact Center): 1900545413 or
Vietcombank branches
Note:
o
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Payment
3. Card transfer
Please select Card transfer menu to transfer money to another card
of linked bank
Fill in the card transfer form and press Accept button
Choose OTP method, enter security number and click on
Accept button for a system sending OTP to number register
Enter OTP, and click on Transfer button to complete the
transaction
Note:
o
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Payment
4. Card statement payment
Please select Card statement payment menu to pay expenditures on
your credit cards
Amount
Min amount: the amount should be paid before due date. If not,
you will be charged late payment fee
Statement balance: the amount is displayed on your monthly
Card account statement
Outstanding balance: the amount includes Current Balance and
Pending Statement Balance.
Others: the amount you enter
Payment amount regulations
Total payment amount in 01 statement period on any transaction
channels has to not exceed 500 million VND
Payment amount must not exceed Outstanding balance
In case your refund amount is greater than your billed amount,
you can go to our counters to request the refund.
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Payment
Payment process
Fill in that form and press Confirm button
Choose OTP method, enter security number and click on
Accept button for a system sending OTP to number register
Enter OTP, and click on Transfer button to complete the
transaction
Note:
o
Cut-off time
Transactions are created before 17:00, Vietcombank will
process the order during the day
After this time, Vietcombank will process the order
during the next working day
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Payment
5. Billing payment
6. Financial service
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Payment
7. Local tax payment
Tax payment
For your company: Pay taxes of yourself (The program
automatically display tax number)
For others: You also can pay taxes of other companies
Payment screen
1 - Tax information: is displayed automatically, such as:
company name, Taxation department, correspondent account
(the tax information is provided by Taxation Department).
2 Tax information: is displayed automatically. If having
no information, please fill in tax information wich you still
would like to pay.
3 Extra taxes information
You can compensate other taxes beside taxes provided by
Taxation Department
Payment process
Fill in tax form and select tax types needed to pay
Implement this payment as same as Transfer function
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Payment
8. Topup payment
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Card management
1. Credit card
Credit card management: please select sevices
Change card limit
Lock card
Unlock card
Register for Internet usage
Unregister for Internet usage
Card management
Lock credit card
Please pick Credit card -> Lock card menu
Tick box to agree to our Terms and Conditions and press Accept
button to complete lock card
Allowing unlock card by the customer locked on VCBiB@king only or temporary requested lock card at
branches/VCC
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Payment
Register online card payment
Please select card number, tick agreement box and press
Confirm
Choose OTP method, enter security number and click on
Accept button for a system sending OTP to number register
Enter OTP, and click on Confirm button to complete the
transaction
Note:
o
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Card management
2.
Debit card
Debit card management: please select services
Lock card
Unlock card
Change account
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Card management
Unlock debit card
Please select card number locked, tick agreement box and press
Confirm
Choose OTP method, enter security number and click on
Accept button for a system sending OTP to number register
Enter OTP, and press Confirm to complete the transaction
Note:
o
Allowing unlock card by the customer locked on VCBiB@king only or temporary requested lock card at
branches/VCC.
Fixed Deposits
Open an account
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Fixed Deposits
Close an account
Note:
o
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Service registration
1. SMS Banking
Registration
Please register for VCB SMS-Banking at an ATM or the nearest counter!
Change account
Transactions allow you to change the default account associated with the
phone in SMS Banking
Please pick SMS Banking -> Change account menu
Choose another account, check box to agree to our Terms and Conditions
and press Accept button to complete change
Change phone number
Please pick SMS Banking -> Change phone number menu
Enter new phone number, enter security number and click on Accept
button for a system sending OTP to number register
Enter OTP and current password
Check box to agree to our Terms and Conditions and press Accept button
to complete change
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Service registration
Stop temporarily
Please pick SMS Banking -> Stop temporarily menu
Check box to agree to our Terms and Conditions and press Accept button
to complete stop temporarily
Re-registration
Please pick SMS Banking -> Re-registration menu
Check box to agree to our Terms and Conditions and press Accept button
to complete re-registration
2. Phone Banking
Registration
Please register for VCB Phone-Banking at the nearest counter!
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Service registration
3. Statements via email
You need to choose account types and language received via your email
Account types you would like to receive statements
Demand deposit
Saving account
Loan account
Languages
Vietnamese
English
Note
In case of changing email, you need to register statements via new email
again
Support
Change password
Please select Change password menu
Enter current password and new password
Enter security number and click on Submit button to complete
change
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For more information and futher assistance, please contact VCC (Vietcombank Contact Center): 1900545413 or
04.38243524/ 04.38245716 or any Vietcombank branches.
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