Professional Documents
Culture Documents
Evaluation of
Vendors (Year 2000)
Initial Expectation-
Evaluation, bench- To cover 3300
marking & selection- branches in a 5 years
2001
spectrum (by year
KPMG 2008)
recommended FNS
Contract in
October’ 02
• 2 • 3 • 4 • 5
CPC Branch Alternate Database • 7Change Management
Design Redesign Channel Marketing
Design capability
2 3
4 5
CBS
SWIFT
GP Gateway Clearing
BNCONS
Trickle
Replay Messaging
Restart
Fees
Formats
Deposits
Securities
Loans
Timing
MM
FX
Language
User
Relational Data Base Tables … CIF, Deposits, Loans, Trade, FX, Jrnl etc
Secondary
Positions Gaps Ladders ALM Query Update Statistics
Diary
Clearing
Reports
GATEWAY PROGRAMS
DELIVERY LAYER
D L C S B C C E V
E O I P R
APPLICATION A
LAYER T L I
P N F M A S A M S
Branch Database
Oracle 8i or 9i COM Objects
No CGL
Component in the
Branch Server
GATEWAY
BANCS BANCS
DAY SHADOW
SYSTEM SYSTEM
GATEWAY
BANCS BANCS
DAY SHADOW
SYSTEM SYSTEM
GATEWAY
BANCS BANCS
DAY SHADOW
SYSTEM SYSTEM
2 B
Return Web R
Page A
N
Teller C
Send Transaction
Console 3 H Transaction Action
6 H 7
O
10
S S Database
Response
E T 8
R 9 Response
Supervisor V Response
Authorization
E
Supervi 5
R
sor
4
Console
Requests
Authorization
Core
+ Internet
Treasury Trade Banking
+
GL
IBR ATMs
Branch Network
Bank Master
1+2
GLIF
Branch
Daily
BANK
CONSOLIDATED
REPORT
Transaction Other
Consolidation Interfaces
& Reporting- like ATM,
Finance One INB etc
Outsourced services:
•TCS : CDC operations
•Satyam: UAT methodology
•Thinksoft (TGS): Acceptance Testing
•L&T Infotech: CA Unicenter – Service Desk,
ITRM
•NIIT: e’Learning
•Paladion: System Security
2500
Year
2000
Branches
1500
1000
500
0
2003 2004 2005 2006 2007 2008
Year
ACCOUNT
Customer Jt.Account-holder
Customer Guarantor
Customer Partner
Customer Nominee
Documentation
User Manual
Job Cards
Implementation Kit
News@Core
Service Desk Knowledge Base Documents
Cont….
Core Banking Project, State Bank of India 56
Delivery beyond expectations
Cont….
Core Banking Project, State Bank of India 57
Delivery beyond expectations
Service Desk
•Software by CA - Unicenter ServicePlus
•Customisation by L&T Infotech
•Operational since 28.11.2004
•Available on SBI Connect
•Web based application- no installation
•Call resolution on escalation logic
•Escalation based on call severity
Cont….
Cont….
Cont….
Core Banking Project, State Bank of India 61
Delivery beyond expectations
Performance fine-tuning
Transaction flow monitored
Network as well as System connectivity
improved, system processing problem
resolved
Volume processing (trickle feed)
monitored – no failures
TRANSFER OF ACCOUNTS
Transfer of accounts from one branch to another
branch just in seconds
No need to close account and open a new account at
transferee branch
No waiting time for customers
FASTER RECONCILIATION
Faster funds transfer and reconciliation
CBDT, CBEC, MCA 21 funds settled on T+1 basis
PPF funds handling at centralised level
Smooth transfer of government balances on
September 30 every year
REPORTING
Accurate and timely reporting
Online MIS data in respect of government
transactions
INTERNAL HOUSE-KEEPING
Easy, faster and auto reconciliation
Easy and error free record maintenance in system,
no need to manually maintain records
Increased focus on customers, less procedural
delays, most of back office work taken over by
system
Hassle free completion of transactions
Reduced transaction cost
Strengthening MIS/DSS/EIS
Tremendous scope for cross selling
Branch redesign
CENTRALISED PROCESSING
Deposit/ Loan accounts
CENTRALISED PROCESSING
Local/ Outstation Instruments
BUSINESS CONTINUITY
Flexibility to switch over to some other branch in
case of system problems thereby reducing
inconvenience to customer
Facility to switch to offline mode in case
connectivity is disrupted