BROADBAND

PRODUCT OVERVIEW
BROADBAND

PRODUCT OVERVIEW

Overview
Internet Solutions (IS) offers the most comprehensive range and in some
cases, one of the most unique wholesale broadband products in the country
at present.
Products range from uncapped account services, to our conventional capped account services,
offering a portion of local access at no cost. Our per Gigabyte (GB) billing option allows our
Virtual Internet Service Providers (VISP) the ability to offer both Shaped, Semi-Shaped and
Unshaped access options, all on the same username, at Dual Rates and the same price.
All our services will work on any Asymmetrical Digital Subscriber Line (ADSL) speed provided
in the country. Services all offer dynamic IP addressing and currently run over Seacom for
international traffic.
All our broadband services are governed by Internet Solutions Acceptable Use Policy located
at www.is.co.za

Capped account services

Our capped accounts have multiple options to help the VISP create a service that meets the
individual subscribers needs. These services are all managed by IS and can be provisioned
via an Application Programming Interface (API) or directly from the ISDL www.isdsl.net
interface. These services will work on any ADSL line speed.
One + One: Offering Semi-Shaped international access together with an equal portion of free
local traffic, with each service. The service is initially soft-capped and then hard-capped when
the local portion is consumed.
One + Nine : Offering Semi-Shaped international access together with a large portion of free
local traffic with each account option. The service is initially soft-capped and then hard-capped
when the local portion is consumed.
Off-Peak: The service offers Unshaped access from 6 p.m. to 6 a.m. weekdays and all
weekend. The service is hard-capped when the service threshold is exceeded.
Local: The service offers Unshaped access to all locally hosted sites. The service is hardcapped when the service threshold is exceeded.

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Per GB services
IS per GB services are just that. All traffic used by a unique realm is billed based on usage
and not on a fixed monthly fee. This allows our VISPs to recover on Breakage. The services
can be utilised by our VISPs as either an own authentication or IS authentication service. If
opting for own authentication, the skys the limit and together with your own realm, Dual Rates
is the recommended option in reducing running costs. These services will work on any ADSL
line speed.
Local Only: The service bills for all traffic used to access locally hosted sites. All local traffic
is Unshaped.
Blended: Blended traffic is a mix of both local and International and the service will bill for all
traffic irrespective of source. Billing options can be either Office Hours or After Hours
depending on own realm.

Uncapped services
IS Uncapped product offerings are currently available in Basic and Xpress variations. They
have been designed for both the moderate and high-end users, respectively. These services
are all managed by IS and can be provisioned via an A PI or directly from the ISDL interface.
They offer a unique management option, allowing them to function on any line speed. This
means that the Peak Information Rate (PIR) will be managed according to the product type,
allowing for improved flexibility for the subscriber.
Maintaining a fair service for all is managed by our adaptive rolling 10 day policy and not a
monthly limit. Each product set is exclusively managed, allowing for a fair service for all rather
than allowing heavy users the ability to degrade the service for the majority.
Uncapped Basic: The service is offered in speeds of 384, 512, 1024 and 4096 Kbps. The
service allows two simultaneous connections. If used concurrently, the Peak Information Rate
(PIR) will be halved between the two connections. The usage is monitored on a rolling 10 day
period and does not reset at the beginning of each month. All service options are Unshaped.
Should usage remain less than 80% of the average user for each product, the service will
remain unaffected. However should individual usage exceed 80% of the average user for each
product, then the first level of moderation will be implemented, moving the service to a Shaped
service. Shaping or moderation is implemented via download throttling and user relative
priority control will first be applied to all file sharing protocols. Should usage remain above the
80% average threshold, additional shaping will be managed via manipulation of throttling and
priority control. The 4096 Lite is managed at 50% of the average and is designed for light users
who still require high speed access to the internet.

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PRODUCT OVERVIEW

Xpress Uncapped: The services are offered in three line speeds; 384, 512 and 1024 Kbps
and carry a threshold of 5, 10 and 20 GB respectively. Should a product threshold be exceeded
then the PIR for the respective service will be halved from 8 a.m. and 8 p.m. during weekdays.
For the period outside of this time zone, the PIR will be restored to full line speed and will be
subject to moderation based on an 80% average clause. Should usage remain less than 80%
of the average user for each product, the service will remain unaffected. Should individual
usage exceed 80% of the average user for each product, then first level of moderation will be
implemented, moving the service to a Shaped service.

Frequently asked questions

(Q)

The service is initially Unshaped and when the usage exceeds 80% of the average,
the service will be Shaped? What is the average/how is this measured?

(A)

By average we take the usage from all the users in the service. Then we manage the
lower/higher of the average in this service.

Example: If there are 10 users in a service and the combined traffic for the last 10 days is 1000
GB, hence an average of 100 GB. However, three users did over 100 GB and 1 user did 90 GB.
The other six users did under 60 GB. With the average set at 80%, then the average in this
case is 80 GB. So the 3 users that did over 100 gigs and the 1 user who did 90 gigs in this
scenario will have their relative priority to file sharing throttled until they fall into the 20% of
high end users. Checks on usage will be done hourly and will be based on a rolling 10 days
usage and adjusted accordingly.
(Q)

What are two concurrent connections with PIR sharing?

(A)

It is allowing two concurrent connections with the same username sessions from
different location, with the PIR being divided between the two sites. Any further
connection attempts will be denied.

Example: If the PIR is 512 Kbps on the current connection and the service is within normal
limits based current usage. The subscriber then connects from a further location the PIR will be
divided into two, so each connection would receive 256 Kbps at each location.
(Q)

How does the Xpress product moderation work?

(A)

Each service is allocated a threshold for a 10 day rolling window. They are not
governed by month end limits and the service will never be capped or disconnected. If a
customer reaches his 10 day threshold before the 10th day, his PIR will be halved
during specific hours (example - 512 Kbps will be dropped to 256 Kbps). However, if
consumption is reduced, PIR will be restored.

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Definitions
Semi-Shaped: All P2P type traffic will be throttled from 6 a.m. till 6 p.m. on weekdays.
Breakage: Is the portion of unused bandwidth that a subscriber is provided against what was
used. Example: Subscriber has 5 GB account and only uses 3 GB. The breakage is 2 GB paid
for but not used.
Unshaped: All protocols receive equal priority, which means that whatever you do on the
internet will happen at the same speed.
Dual rates: Traffic is monitored and the usage is separated between peak and off peak times
and billed accordingly.
Own authentication: IS will pass authentication requests on to clients own managed radius
servers.
PIR: Peak Information Rate is the maximum line speed

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