teach
yourself

teach yourself phone mandarin chinese

kan qian

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Recorded at Alchemy Studios, London

Cast: Kan Jia, Peng Cong, Sarah Sherborne, Sun Chen,
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Contents
track listing
call 1: making contact with friends
part 1: calling a friend
part 2: getting hold of a friends telephone number
call 2: speaking to the switchboard or the receptionist
part 1: transferring a call
part 2: understanding a recorded message and leaving a
message
call 3: making a booking (1)
part 1: booking a hotel room
part 2: booking a youth hostel room
call 4: making a booking (2)
part 1: booking a private room at a restaurant
part 2: booking a table in a restaurant
call 5: requesting a service when staying at a hotel
part 1: the wake-up call
part 2: calling housekeeping
call 6: placing orders
part 1: booking a mini-bus
part 2: ordering food to be delivered
call 7: getting information
part 1: calling a fitness club
part 2: calling a bank
call 8: making changes and getting a refund
part 1: changing a booking
part 2: getting a refund
call 9: dealing with emergencies
part 1: calling for an ambulance
part 2: calling to track your lost luggage
call 10: answering calls
job interview
listening skills: survival phrases
using the telephone in China
ChineseEnglish glossary
EnglishChinese glossary
dates, times and numbers

iii
1
2

12

16

18

22

26

30

34

38
38
48
57
66

Track listing
track 1: introduction
tracks 27: call 1
tracks 813: call 2
tracks 1419: call 3
tracks 2025: call 4
tracks 2631: call 5
tracks 3237: call 6
tracks 3843: call 7
tracks 4449: call 8
tracks 5055: call 9
tracks 5658: call 10

Call 1: Making contact with friends

Part 1: Calling a friend
John
Wi, sh Lnlin ma?
Mother
B sh, w4 sh ta mama. Q3ng wn n3 sh shi?
John
W4 jio Yubhn, sh Lnlin dxu de tngxu. Ta zi
jia ma? W4 sh cng Ycnggu d1 de dinhu.
Mother
Zi jia. w4 m1shng q jio ta. W4 tcng Lnlin
shudq3 gu n3.
John
Xixie.
[Pause]
Linlin
Yubhn, n3 d1 li dinhu, zhbn sh ge jcngx3!

John

Lnlin, gosu n3 yc ge h1o xiaox w4 yo q B2ijcng

gdngzu le!
Linlin
Zhbnde! Ti h1o le. Shnme shhu li?
John
Xige yu shji5 ho do. Xi1ng mfn n3 bang w4
zh1o fngzi.
Linlin
Mi wnt. G2i w4 fa ge dinzi yujin, gosu w4
n3de yoqi.
John
W4 b1 n3de dinzi yujin dzh3 nng die le. Su4y3
jcntian g2i n3 d1 dinhu.
Linlin
W4 hi y4u n3de dzh3. W4 xian g2i n3 fa yc ge.
John
H1ode.

John

Hello, is that Linlin?

Mother

No. Im her mother. Whos speaking please?

John

Im John. Im Linlins university friend. Is she in?

Im calling from Britain.

Mother

Yes, she is in. Ill go to get her now. Ive heard Linlin
talking about you.

John

Thank you.

[Pause]
Linlin

Hello, John. What a lovely surprise to hear from you!

John

Linlin, heres some good news Im going to go to

work in Beijing!

Linlin

Really! Thats wonderful. When are you coming?

John

19th next month. I wonder if I could trouble you to look

for accommodation for me.

Linlin

No problem. Send me an email and tell me your

requirements.

John

Ive lost your email address. Thats why Im calling you

today.

Linlin

Ive still kept your email address. Will send you one
first.

John

Great!

Part 2: Getting hold of a friends telephone

number
John
Wi, q3ng wn zh sh Fbihng Gu1nggo Gdngsc
ma?
Secretary
Sh a, n3 zh1o shi?
John
Zh1o Zhang ipng. Ta zi ma?
Secretary
Ta y3jcng lkai w4men gdngsc, q B2ijcng W1nbo
gdngzu le.
John
N3 y4u ta xinzi de gdngzu dinhu ma?
Secretary
Dubuq3, W4 mi y4u. N3 k2y3 d1 yao yao s dinhu
d1ohng wn ycxi.
John
Xixie.
[John has dialled 114 ]
Operator
Yao yao s dinhu d1ohng wi nn fw. Nn
xeyo shnme bangzh?
John
Q3ng gosu w4 B2ijcng W1nbo de hom1.
Operator
Q3ng shao d2ng. Q3ng jl: ba w5 r lng s lng lng
lng.

Call 2: Speaking to the switchboard

or the receptionist
Part 1: Transferring a call
Switchboard
Nn h1o, Chng Chng Fndin.
Jane
Q3ng jib qinti.

John

Hello, is this Feihong Advertising Firm?

Secretary

Yes, it is. Who would you like to speak to?

John

Id like to speak to Zhang Aiping. Is she in?

Secretary

Shes already left our firm and has gone to work for
Beijing Evening News.

John

Do you have her current work telephone number?

Secretary

Sorry, I dont have it. You can call 114 to enquire about
it.

John

Thank you.

[John has dialled 114 ]

Operator

114 telephone directory at your service. Can I help

you?

John

Please tell me the number for Beijing Evening News.

Operator

Just a second. Please write it down. 85204000.

Switchboard

Hello, this is the Great Wall Hotel.

Jane

Please put me through to the reception.

Receptionist
Nn h1o, qin ti.
Jane
Q3ng wn y4u yc wi xng Qingsc de Ycnggu
geniang l din le ma?
Receptionist
Tade ycngwn mngz sh shnme?
Jane

Amy Johnson.

Receptionist
Hi miy4u l din. Ynggai sh mngtian z1oshang l
din.
Jane
Nme, mfn n3 g2i w4 zhu1n tade fngjian.
Receptionist
H1ode. Ta zh san yao lng fngjian.
Jane
Xixie.

Part 2: Understanding a recorded message and

leaving a message
Recorded
message
Huanyng bdd1 Shngh1i Jiaotdng Dxu. Q3ng bd
fbnjc ho. Ch ho q3ng bd lng.
[After dialling 0]
Operator
N3 h1o, Shngh1i Jiaod z4ngjc.
John
Li xushbng bngdngsh de fbnjcho sh dud sh1o?
Operator
r qc ji5. Xeyo xinzi zhu1n ma?
John
H1ode, xixie.
Staff member
N3 h1o, li xushbng bngdngsh. Q3ng wn zh1o
shi?
John
Wng l1oshc zi ma?

Receptionist

Hello, this is reception.

Jane

Will you please tell me if a British girl with the surname

Johnson has checked out?

Receptionist

Whats her English name?

Jane

Amy Johnson.

Receptionist

No, she hasnt checked out yet. (She) should check out
tomorrow morning.

Jane

In that case, can I trouble you to transfer this call to her

room?

Receptionist

Okay. She is in Room 310.

Jane

Thank you.

Recorded
message

Welcome to Shanghai Transportation University. Please

dial the extension. Dial zero if you need to find out the
extension number.

[After dialling 0]
Operator

Hello, Shanghai Transportation Universitys

switchboard.

John

Whats the extension number for the Overseas

Students Office?

Operator

279. Would you like me to put you through?

John

Okay, thanks.

Staff member

Hello, Overseas Students Office. Who do you want to

speak to?

John

Is Professor Wang there?

Staff member
B zi, ta q kaihu le. Xiw5 huli. N3 yo li yn
ma?
John
...
Q3ng gosu ta jcntian g2i w4 hu ge dinhu. W4 jio
Yubhn, dinhu sh . . .

Call 3: Making a booking (1)

Part 1: Booking a hotel room
Receptionist
Nn h1o! Dngfng B.
Tom
N3 h1o! W4 xi1ng dng yc jian fng. N3men jcnw1n
y4u fngjian ma?
Receptionist
Yo danrn fngjian hish shuangrn fngjian?
Tom
Zuh1o sh shuangrn jian.
Receptionist
Y4u fngjian. N3 yo zh j3 tian?
Tom
Dud sh1o qin yc tian?
Receptionist
Shuangrn jian s b1i yun yc tian.
Tom
Y4u wishbngjian ma?
Receptionist
Y4u dn, zh3 y4u lny, mi y4u ygang.
Tom
S b1i yun baoku z1ocan ma?
Receptionist
Baoku.
Tom
N, w4 zh san tian.
Receptionist
H1ode, q3ng wn gu xng?

Staff member

No, hes gone to a meeting. Hell be back in the

afternoon. Would you like to leave him a message?

John

Please tell him to call me back today. My name is John,

and my telephone number is . . .

Receptionist

Hello! Reservation desk.

Tom

Hello! Id like to book a room. Do you have rooms for

tonight?

Receptionist

A single room or a double room?

Tom

Ideally a double room.

Receptionist

Yes, we do have rooms. How many nights do you need

it for?

Tom

How much is it per night?

Receptionist

400 yuan for a double.

Tom

Does it have a bathroom?

Receptionist

Yes, but it only has a shower. Theres no bath.

Tom

Does the price include breakfast?

Receptionist

Yes, it does.

Tom

In that case, Ill stay for three nights.

Receptionist

Fine. Please may I take your surname?

10

Tom

Smith
Xng Sh3, ycngwn sh Smith. J3 di1n k2y3 bnl3
rzh sh4ux?

Receptionist
Xiw5 li1ngdi1n. Q3ng jxi nnde ydng ho,
Sh3msc xiansheng.

Part 2: Booking a youth hostel room

Manager
Guangmng Qcngnin l.sh, nn h1o.
Jane
N3 h1o! W4 sh Ycnggu lixu shbng, xi1ng dng ge
fngjian. Zhdngwn shud de b h1o, q3ng jinling.
Manager
N3de Zhdngwn b cu. N3 xi1ng shnme shhu
rzh?
Jane
Jcntian w1nshang, san ge rn.
Manager
Dubuq3. Jcnw1n qun m1n le, yc jian fngjian ddu
mi y4u.
Jane
N3 nng g2i w4 tucjin qta piny xib de l.din ma?
Manager
K2y3. W4men pngbian y4u yc jia jio h1ixcng de.
Tamen k2nng y4u fngjian.
Jane
Tamende dinhu hom1 sh dudsh1o?
Manager
Li ba ba qc r r san s.
Jane
Q3ng zi shud ycbin.
Manager
Li ba ba qc r r san s.
Jane
Xixie.

Tom

My surname is Shi. It is Smith in English. What time

can I check in?

Receptionist

2pm. Please write down your reservation number,

Mr Smith.

Manager

Hello, this is Guangming Youth Hostel.

Jane

Hello. Im an overseas British student. Id like to book a

room. My Chinese is not very good. Please bear with
me.

Manager

You speak quite good Chinese. When do you need the

room?

Jane

Tonight, for three people.

Manager

Sorry. We are fully booked today, I havent got a room

at all.

Jane

Can you recommend me other low-budget hotels?

Manager

Of course I can. Near us, theres one called Haixing.

They may have rooms.

Jane

What is their telephone number?

Manager

68872234.

Jane

Please say it again.

Manager

68872234.

Jane

Thank you.

11

12

Manager
B kq.
[Jane calls the Youth Hostel]
Jane
Wi! N3 sh H1ixcng Qcngnin L.sh ma?
Receptionist
Shde. Y4u shnme shr?
Jane
W4 h lngwi li1ng ge pngy4u xi1ng zh din.
Jcnw1n y4u fngjian ma?
Receptionist
Y4u. Yo zh j3 tian? Yo shnme yng de fngjian?
Jane
Yc ge xcngqc. Nng b nng g2i w4men yc jian y4u
san zhang danrn chung de fngjian?
Receptionist
Mi wnt. Xinzi ji k2y3 rzh.
Jane
Q3ng gosu w4 n3men de dzh3. W4men m1shng ji
li.

Call 4: Making a booking (2)

Part 1: Booking a private room at a restaurant
Receptionist
Nn h1o! Tngcho Ji5lu.
Tom
N3 h1o! W4 xi1ng ydng yc ge bao jian. Xi1ng wn
ycxi jig.
Receptionist
W4men y4u hohu baojian h p5tdng baojian.
Tom
N3men shdu bao jian fi ma?
Receptionist
OK
Hohu bao jian de bao jian fi sh r b1i yun, k2y3
zu rsh rn, y4u k1la OK shbi. P5tdng bao jian
ddo zudc xiaofi ji b shdu fi.

Manager

You are welcome.

[Jane calls the Youth Hostel]

Jane

Hello! Is this Haixing Youth Hostel?

Receptionist

Yes. Can I help you?

Jane

My two friends and I need accommodation. Have you

got rooms for tonight?

Receptionist

Yes, I do. For how many days? And what type of

rooms?

Jane

For one week. Could you give us a room with three

single beds?

Receptionist

No problem. You can check in now.

Jane

Please tell me your address. Well come straight away.

Receptionist

Hello, this is Tang Dynasty Restaurant.

Tom

Hello, Id like to reserve a private room and would like

to find out about the price.

Receptionist

We have got luxurious private rooms and ordinary

private rooms.

Tom

Do you charge a private room fee?

Receptionist

Its 200 yuan for luxurious rooms. They can seat up to

20 people and there are karaoke facilities. For ordinary
rooms, if you spend more than the minimum amount,
there is no room fee.

13

14

Tom
P5tdng bao jian de zudc xiaofi sh dud sh1o?
Receptionist
San b1i yun y3shang.
Tom
N h1o, w4 zh ge zhduli w1nshang yo yc ge
p5tdng bao jian. Li di1n bn kaish3.
Receptionist
H1ode. Dud sh1o rn jican?
Tom
Shr ge rn.
Receptionist

...
Q3ng wn gu xng? . . .

Part 2: Booking a table in a restaurant

Waiter
Zh sh Mngh H1ixian Lu, nn h1o.
Jane
N3 h1o! W4 sh Ycnggurn, xi1ng dng ge bao jian.
Zhdngwn shudde b h1o, q3ng jinling.
Waiter
Shud de b cu. N3 xi1ng shnme shhu yngcan?
Jane
Jcntian w1nshang li di1n.
Waiter
Dubuq3. Jcnw1n bao jian qun dng m1nle. Zi
dtcng chc xng ma?
Jane
N h1o ba. Dtcng l3 y4u b xcyan qe ma?
Waiter
Y4u.
Jane
Q3ng g2i w4men yc zhang zi b xcyan qe de zhudzi.
Waiter
Q3ng wn j3 wi yngcan?
Jane
Q3ng zi shud ycbin.

Tom

What is the minimum you must spend for the ordinary

rooms?

Receptionist

Above 300 yuan.

Tom

Okay. Ill have an ordinary private room for this

Saturday evening, starting at half past six.

Receptionist

Fine. For how many people?

Tom

Twelve.

Receptionist

Please can I take your surname?

Waiter

Hello, Minghu Seafood Restaraunt.

Jane

Hello! I am British. Id like to book a private room. My

Chinese is not very good. Please excuse me.

Waiter

Your Chinese is pretty good. When would you like to

dine here?

Jane

6 oclock this evening.

Waiter

Im sorry. All the private rooms are booked. Would you

like to eat in the communal hall?

Jane

Okay then. Is there a no-smoking area in the hall?

Waiter

Yes.

Jane

Please give us a table in the no-smoking area.

Waiter

Please let me know how many of you will dine.

Jane

Say it again please.

15

16

Waiter
N3 yo j3 ge rn de zhudzi?
Jane
o, ba ge rn.
Waiter
H1ode. Q3ng wn gu xng, dinhu.
Jane
Xng Sh3, lsh3 de sh3. Sh4ujc ho sh: lng yao san
ji5 ba ba w5 qc li r san w5.

Call 5: Requesting a service when

staying at a hotel
Part 1: The wake-up call
Operator
N3 h1o! N3 xeyo shnme bangzh?
John
N3 h1o! Zh sh w5 r li ba fngjian. Mngtian
z1oshang xeyo jiox3ng fw.
Operator
J3 di1n?
John
Li di1n bn.
Operator
H1ode, li di1n bn jiox3ng fw. Hi y4u bide sh
ma?
John
Y4u, jcntian w1nshang sh di1n bn y3hu rgu4 y4u
rn g2i w4 li dinhu, q3ng b yo jibdo w4de
fngjian. K2y3 jibdo qinti li yn.
Operator
Zhcdo le.
John
Xixie.
Operator
B kq. W1nan.

Waiter

A table for how many people?

Jane

Oh, eight people.

Waiter

Okay. Please tell me your surname and telephone

number.

Jane

My surname is Shi, as in lishi [lishi means history].

My mobile number is 019388576235.

Operator

Hello, can I help you?

John

Hello. This is room 5268. Id like a wake-up call for

tomorrow morning.

Operator

What time?

John

Six thirty.

Operator

Okay. A 6.30 wake-up call is booked. Is there anything

else I can do?

John

Yes, there is. If there are any calls for me after 10.30
tonight, please dont put them through to my room.
You can put it through to the reception to leave a
message.

Operator

Alright.

John

Thank you.

Operator

You are welcome. Good night.

17

18

Part 2: Calling housekeeping

Manager
Kfng B, n3 h1o.
Jane
W4 sh r yao lng san fngjian. Zhr de
dinchucfbng hui le.
Manager
N3 ji1nch ycxi dinyun, kn sh b sh cha shng
le.
Jane
Dubuq3, w4 tcng b d4ng.
Manager
Bi zhoj, w4 m1shng guli knkan.
Jane
Hi y4u yc jin sh, mfn n3 zi g2i w4 sng yc tio
t1nzi, xng ma?
Manager
Mi wnt. W4 di guli.
Jane
Xixie.

Call 6: Placing orders

Part 1: Booking a mini-bus
Jane
Wi! Zhdu shcfu, w4 sh Zhbnn, qintian zuguo
nnde chb.
Mr Zhou
N3 h1o, Zhbnn. Y4u sh ma?
Jane
Mngtian z1oshang w4 h j3 ge tngxu yo lkai
B2ijcng, xeyo yc ling minbao chb. Nn nng sng
w4men q fbijcch1ng ma?
Mr Zhou
Ycgng j3 ge rn?
Jane
Ycgng w5 ge rn.

19
Manager

Hello, Housekeeping.

Jane

This is room 2103. The hairdryer has broken down.

Manager

Please check the power supply. Find out if it is

plugged in.

Jane

Sorry, I cant understand.

Manager

Dont worry. Ill come around in a minute.

Jane

Theres something else. Could you send me another

blanket?

Manager

No problem. Ill bring it with me.

Jane

Thank you.

Jane

Hello, Mr Zhou. This is Jane. I took your taxi the day

before yesterday.

Mr Zhou

Hello, Jane. Can I help?

Jane

Tomorrow morning, several of my schoolfriends and I

are leaving Beijing. Well need a mini-bus. Could/Can
you take us to the airport (please)?

Mr Zhou

How many of you altogether?

Jane

Five in total.

20

Mr Zhou
Mngtian gangh1o y4u yc ling qcrn zu de chb.
Jane
Ti h1o le!
Mr Zhou
Do n1r jib n3men?
Jane
Rnmn Dxu mnk4u.
Mr Zhou
N3men de hngban j3 di1n q3fbi? Guni hish guj
hngban?
Jane
Sh di1n sh fbn q3fbi, sh guj hngban.
Mr Zhou
N, znmen li di1n bn d2i z4u. P wnyc d5chb.
Jane
H1ode. W4men li di1n bn zi dmnk4u d2ng n3.
Q jcch1ng yo dud sh1o qin?
Mr Zhou
Li1ng b1i w5sh yun.
Jane
H1ode. Mngtian jin.

Part 2: Ordering food to be delivered

John
Wi, n3 sh Jiajial B3sb3ng Din ma?
Waiter
Shde. Nn xeyo shnme bangzh?
John
N3men sngcan ma?
Waiter
Sng. W4 g2i n3 zhu1ndo Sngcan B.
Waitress
Sngcan B, nn h1o! Yo sngcan ma?
John
Shde. N3men shdu sngcan fi ma?
Waitress
W5 gdngl3 y3ni b shdu fi, dn xiaofi bxe zi
w5sh yun y3shng.

Mr Zhou

Luckily, theres a seven-seat car available tomorrow.

Jane

Thats great!

Mr Zhou

Where shall I collect you?

Jane

At the entrance of the Peoples University.

Mr Zhou

What time does your flight take off? Is it domestic or an

international flight?

Jane

Take-off is ten past ten and it is an international flight.

Mr Zhou

In which case, we have to leave at half past six, in case

theres a traffic jam.

Jane

Fine. Well wait for you at half past six at the entrance.
How much is it to go to the airport?

Mr Zhou

250 yuan.

Jane

Okay. See you tomorrow.

John

Hello, is this Jiajiale Pizza Shop?

Waiter

Yes, what can I do for you?

John

Do you do (food) delivery?

Waiter

Yes, we do. Let me put you through to our (food)

delivery department.

Waitress

Hello, Delivery Department. Would you like a delivery?

John

Yes. Do you charge a delivery fee?

Waitress

Not within five kilometres, but you must spend a

minimum of 50 yuan.

21

22

John
Ti h1o le. W4men zh zi B2ijcng Dxu li
xushbng ssh2, l n3men b yu1n.
Waitress
Nn xi dngdan ba.
John
W4 yo yc ge ji5 cn de h1ixian b3sb3ng, li1ng ge
shs cn de hu4tu3 mge.
Waitress
Ycgng yc b1i yun. Xeyo j3 di1n sng do?
John
Qc di1n nng sng do ma?
Waitress
Mi wnt. Q3ng gosu w4 xngmng h jt3 sngcan
dzh3.

Call 7: Getting information

Part 1: Calling a fitness centre
John
N3 h1o! Sh Sj Jinshbn Jelb ma?
Receptionist 1
B sh. N3 d1 cu dinhu le.
John
Dubuq3.
[John dials the number again]
Receptionist 2
N3 h1o. Sj Jinshbn Jelb. N3 xeyo shnme
bangzh?
John
Q3ng wn, fbi huyun k2y3 yng n3men de shshc
ma?
Receptionist 2
K2y3, m2i c w5sh yun. N3 y2 k2y3 m1i xiaofi k1.
John
N3men y4u shnme shshc ?

John

Thats super. We live in the overseas students building

of Beijing University. Not far from you.

Waitress

Please place the order then.

John

Id like to have a 9-inch seafood pizza, and two 14-inch

ham and mushroom pizzas.

Waitress

100 yuan altogether. When would you like to have them

delivered?

John

Can you deliver it by 7 oclock?

Waitress

No problem. Please tell me your name and the detailed

delivery address.

John

Hello. Is this Four Seasons Fitness Club?

Receptionist 1

No. You dialled the wrong number.

John

Im sorry.

[John dials the number again]

Receptionist 2

Hello. This is Four Seasons fitness Club. Can I help

you?

John

Could you tell me please, can non-members use your

facilities?

Receptionist 2

Yes, they may. 50 yuan per visit. You can also buy a
customer card.

John

What facilities have you got?

23

24

Receptionist 2
Y4u shni yuy4ng ch, sangn, jinshbnfng,
shni w1ngqi ch1ng h lnqi ch1ng.
John
Q3ng gosu w4 y4uy4ng ch de kaifng shjian.
Receptionist 2
M2itian cng z1oshang qc di1n do w1nshang ji5
di1n.
John
Rgu4 m1i k1, shdufi biaozh5n sh shnme?
Receptionist 2
Nin k1 yc qian ba b1i yun, yu k1 r b1i w5sh
yun.
John
W4 mngtian xian q shyng ycxi, xng ma?
Receptionist 2
Dangrn k2y3.
John
Shnme shjian hsh?
Receptionist 2
Xiw5 ycdi1n zhcqin ddu xng. Q3ng wn gu xng?
John
W4 xng Bl1ng. Mngtian shng w5 w4 shyc di1n
q n3men n1r.
Receptionist 2
Mngtian jin.

Part 2: Calling a bank

Clerk
N3 h1o! Zh sh Zhdnggu Ynhng Hngqio
Fbnhng.
Jane
N3 h1o! Q3ng wn n3men ynhng xcngqcli kaimn
ma?
Clerk
Kaimn. N3 y4u shnme sh?
Jane
W4 xeyo hun ycxib uyun.

Receptionist 2

We have an indoor swimming pool, sauna, gym, indoor

tennis court and basketball court.

John

Whats the opening time of the swimming pool?

Receptionist 2

7 am to 9 pm every day.

John

If I buy a card, what is the standard charge?

Receptionist 2

1800 yuan for an annual card and 250 yuan for a

monthly card.

John

Can I go to have a trial session tomorrow?

Receptionist 2

Of course you can.

John

What time is suitable?

Receptionist 2

Anytime before 1 pm. Please can I take your surname?

John

My surname is Brown. Ill be at your place at 11 am

tomorrow morning.

Receptionist 2

See you tomorrow.

Clerk

Hello, this is Bank of Chinas Honhqiao Branch.

Jane

Hello, are you open on Saturday please?

Clerk

Yes, we are. What is it you need?

Jane

I need to exchange some euros.

25

26

Clerk
Dubuq3. Xcngqcli w4men b bnl3 wihu duhun
yw.
Jane
N1 shnme shhu k2y3 hun qin?
Clerk
Xcngqcyc do xcngqcw5 ddu k2y3.
Jane
Q3ng wn uyun du Rnmnb de hul' sh dud
sh1o?
Clerk
Yc uyun hun shr yun Rnmnb.
Jane
N3men shdu sh4uxfi ma?
Clerk
Rgu4 sh xinjcn, b shdu sh4uxfi; rgu4 sh
l.xng zhcpio, shdu b1ifbnzhc r de sh4uxfi.
Jane
Xixie. Zuhu yc ge wnt: n3men j3 di1n guanmn?
Clerk
W5 di1n.
Jane
Xixie.
Clerk
B kq.

Call 8: Making changes and

getting a refund
Part 1: Changing a booking
Tom
Wi, sh qcngnin l.xng sh ma?
Consultant
Sh de, nn y4u shnme sh?
Tom
W4 qintian ydng le q Chng Chng de ycr yu.
Xi1ng g1i ycxi rzi.

Clerk

Sorry. We do not have a foreign exchange service on

Saturday.

Jane

So when can I exchange money?

Clerk

Any time between Monday and Friday.

Jane

Please can you tell me the exchange rate between the

euro and the renminbi?

Clerk

There is one euro to 12 renminbi.

Jane

Do you charge commission?

Clerk

If its cash, theres no commission. If its travellers

cheques, we charge 2% commission.

Jane

Thank you. Final question: what time do you close?

Clerk

5 oclock.

Jane

Thank you.

Clerk

You are welcome.

Tom

Hello, is that the Qingnian Travel Agency?

Consultant

Yes, it is. What can I do for you?

Tom

I booked a one-day tour to the Great Wall the day

before yesterday. Id like to change the date.

27

28

Consultant
Q3ng gosu w4 n3de ydng ho.
Tom

SJ
SJ li yao lng ba.

Consultant
Q3ng shaod2ng. Nn sh sh3msc xiansheng ma?
Tom
Shde.
Consultant
Nn xi1ng g1ido n1 yc tian?
Tom
Xige xcngqcyc. Y4u kdng wi ma?
Consultant
Y4u.
Tom
Q3ng g2i w4 g1ido xige xcngqcyc.
Consultant
B h1o ysc, yo shdu w5sh yun g1ipio fi.
Tom
H1ode. Z2nme f g1ipio fi?
Consultant
Dangtian jiao g2i d1oyu ji xngle.
Tom
Xcngqcyc y2 sh z1oshang ba di1n chefa ma?
Consultant
Shde, cng B2ijcng Fndin mnk4u chefa.
Tom
Xixie.

Part 2: Getting a refund

Mary
N3 h1o! Q3ng wn L3 xi1oji2 zi ma?
Mr Zhang
Ta jcntian b shngban. W4 nng bang n3 ma?
Mary
W4 cng n3men n1r m1i le yc zhang q Lnzhdu de
ru1n w pio. K2y3 tu ma?

Consultant

Please tell me your reservation number.

Tom

SJ6108.

Consultant

Just a second. Are you Mr Smith?

Tom

Yes, I am.

Consultant

Which day would you like to change it to?

Tom

Next Monday. Do you have places available?

Consultant

Yes, we have.

Tom

Please change it to next Monday for me.

Consultant

Im afraid we charge 50 yuan for making the change.

Tom

Thats fine. How do I pay for the changing fee?

Consultant

Give it to the tour guide on the day. That will be fine.

Tom

Is it also an 8 am departure on Monday?

Consultant

Yes, it is. It leaves from Beijing Hotels entrance.

Tom

Thank you.

Mary

Hello, is Miss Li in please?

Mr Zhang

She is not at work today. Can I help you?

Mary

I bought a soft-sleeper to Lanzhou from you. Can I

have a refund?

29

30

Mr Zhang
Sh n1 tian de pio?
Mary
Ji5yu s ho de.
Mr Zhang
Jcntian ci qc ho, k2y3 tu. L chefa ssh ba xi1osh
zhcqin ddu k2y3 tu, dn w4men yo shdu b1ifbnzhc
sh de tupio fi.
Mary
Dangrn. Z2nme bnl3 tu ku1n?
Mr Zhang
N3 b1 pio n do w4men bngdngsh li, w4
m1shng g2i n3 tu ku1n.
Mary
Xixie! W4 z2nme chbnghe n3?
Mr Zhang
Xi1o Zhang huzh2 Zhang xiansheng ddu xng.
Mary
Zhang xiansheng, n3 j3 di1n xiban?
Mr Zhang
W1nshang qc di1n.
Mary
W4 jio M1l. W4 li di1n zu4yu q zh1o n3.
Mr Zhang
Ychur jin, M1l.
Mary
Ychur jin, Zhang xiansheng.

Call 9: Dealing with emergencies

Part 1: Calling for an ambulance
Operator
Jiaotdng Shg Zhdngxcn, n3 xeyo shnme
bangzh?
Jane
W4 che le chbhu. Y4u rn shushang le.
Operator
N3 xinzi zi shnme dfang?

Mr Zhang

Which day is the ticket for?

Mary

10th of September.

Mr Zhang

It is only the 7th today. Yes, you can have a refund.

One can get a refund 48 hours prior to departure,
but we charge a 10% cancellation fee.

Mary

Of course. How do you get a refund?

Mr Zhang

Bring the ticket to our office and Ill refund you

immediately.

Mary

Thank you. How do I address you?

Mr Zhang

Little Zhang or Mr Zhang, whichever.

Mary

When do you finish work, Mr Zhang?

Mr Zhang

At 7 pm.

Mary

My name is Mary. Ill come to see you around 6

oclock.

Mr Zhang

See you soon, Mary.

Mary

See you later, Mr Zhang.

Operator

Traffic Accident Centre. Can I help you?

Jane

Ive had a traffic accident. There are people injured.

Operator

Where are you now?

31

32

Jane
Zi yao lng yao gu do, l B2ijcng d yub sh gdngl3
de dfang.
Operator
J3 ge rn shushang le?
Jane
Li1ng ge rn. Shang de b qcng.
Operator
Y4u shbngmng wixi1n ma?
Jane
Mi y4u, dn xeyo lj sng ycyun.
Operator
Jihchb sh fbnzhdng zhcni ji do. Q3ng gosu
w4 n3de xngmng h sh4ujc hom1.
Jane
W4 jio ZhbnnQingsc. Hom1 sh: lng yao san ji5
ji5 li san w5 w5 ba li li.
Operator
Qingsc xi1oji2, jiaotdng j3ngch m1shng hu do
shg xinch1ng.
Jane
Zhcdo le. Xixie n3de bangzh.

Part 2: Calling to track your lost luggage

Operator
Wizhbn Hngkdng Gdngsc shuhu fw. N3 xeyo
shnme bangzh?
John
W4de xngl3 die le. Sh d1 zh ge dinhu ma?
Operator
B sh, xiansheng. Y4u yc ge zhuanxin. W4 k2y3 g2i
n3 hom1.
John
Q3ng d2ng ycxi. W4 n ge b3. Q3ng shud ba.
Operator
Lng r yao, li ba san w5 w5 li ba lng.
John
Lng r yao, li ba san w5 w5 li ba lng.

Jane

On 101 National Road. Its somewhere about

10 kilometres away from Beijing.

Operator

How many people have been injured?

Jane

Two; the injury is quite serious.

Operator

Is it life threatening?

Jane

No, but they need to be sent to hospital immediately.

Operator

The ambulance will arrive in 10 minutes. Please tell me

your name and mobile number.

Jane

My name is Jane Johnson and my number is

013996355866.

Operator

Miss Johnson, the traffic police will arrive at the

accident scene very soon.

Jane

Alright. Thank you for your help.

Operator

Virgin Airline Customer Service. Can I help you?

John

Ive lost my luggage. Is this the number to call?

Operator

No. Theres a dedicated phone line. I can give you the

number.

John

Just a second. Ill pick up a pen. Please go ahead.

Operator

021 68355680.

John

021 68355680.

33

34

Operator
Du le.
John
Xixie. Zh ge dinhu y4u Ycngwn fw ma?
Operator
Y4u. Rgu4 n3 xi1ng tng gdngzu rnyun
shudhu, q3ng n lng.
[John dials the other number and then presses 0]
John
N3 h1o! W4de xngl3 die le. Xi1ng zhcdo shf4u y4u
shnme xiaox?
Operator
Q3ng gosu w4 nnde hngban ho?
John

VS
VS r w5 lng.

Operator
N1 tian do de Shngh1i?
John
Ycyu sh ho.
Operator

John Smith
Nnde mngz sh John Smith ma?

John
Shde.
Operator
Gosu nn yc ge h1o xiaox: nnde xngl3 zh1o do le.
Jcntian xiw5 sng do nnde fndin.
John
Ti xixie le!

Call 10: Answering calls

Job interview
Tom
Wi, q3ngwn n3 zh1o shi?
Publisher
Tangm5 sh3msc zi ma?
Tom
W4 ji sh. Q3ngwn nn sh shi?

Operator

Correct.

John

Thank you. Does this number have an English-language

service?

Operator

Yes, it has. If you want to speak to an operator, press

zero.

[John dials the other number and then presses 0]

John

Hello. Ive lost my luggage, and Id like to know if

theres any news (of my luggage).

Operator

Please tell me your flight number.

John

VS250.

Operator

Which day did you arrive in Shanghai?

John

The 10th of January.

Operator

Are you John Smith?

John

Yes, I am.

Operator

Heres the good news: your luggage has been found.

Well deliver it to your hotel this afternoon.

John

Thank you so much.

Tom

Hello, who would you like to speak to?

Publisher

Is Tom Smith in?

Tom

Speaking. Who am I talking to, please?

35

36

Publisher
N3 h1o, Tangm5. W4 sh zhdnggu rbo sh de,
xng Wng.
Tom
N3 h1o! Wng xi1oji2.
Publisher
W4men shdudo le n3de shbnq3ng.
Tom
W4 y4u xcwng ma?
Publisher
Dangrn y4u. W4men xi1ng jinjian n3.
Tom
N3 sh shud, rng w4 canjia gdngzu minsh?
Publisher
Shde.
Tom
Ti bng le!
Publisher
Yc yu shba ho shngw5 sh di1n. N3 nng li ma?
Tom
Rng w4 ch ycxi w4de rj. W4 shngw5 y4u sh.
Nng g1i do xiw5 ma?
Publisher
Xiw5 li1ng di1n xng ma?
Tom
Mi wnt. Q3ng gosu w4 minsh ddi1n.
Publisher
W4 ychur ji g2i n3 fa dinzi yujin, gosu n3
xingqng h y4uguan zhy shxing.
Tom
H1ode. Xixie n3de dinhu.

Publisher

Hello, Tom. Im from (the) China Daily Newspaper. My

surname is Wang.

Tom

Hello. Miss Wang.

Publisher

We have received your application.

Tom

Do I stand a chance?

Publisher

Of course. Wed like to meet you.

Tom

Are you saying youre asking me to attend a job

interview?

Publisher

Yes.

Tom

Wonderful!

Publisher

At 10 am on 18th January. Can you make it?

Tom

Let me check my diary. Oh, Ive got something in the

morning. Could it be changed to the afternoon?

Publisher

How about 2 pm?

Tom

No problem. Please tell me the location of the

interview.

Publisher

Ill send you an email in a while, giving you all the

details and relevant information.

Tom

Okay. Thank you for your call.

37

38

Listening skills: survival phrases

Hello!
I beg your pardon?
This is . . .
Is . . . in?
Id like to speak to . . .
Is this/that . . . ?
Speaking (please).
Please give me your
name and number.
Could you tell me
your surname
please?
I didnt hear what
you said.
I cant hear you.
Could you repeat,
please?
Please speak more
slowly.
I cant speak Chinese
very well.
Can you speak
English?
Sorry, I couldnt
understand.

wi!/n3 h1o!
boqin, n3 shud
shnme?
w4 sh . . .
zi ma?
w4 zh1o . . .
sh . . . ma?
q3ng shud.
q3ng gosu w4 n3de
mngz/hom1.
nn gu xng?/q3ng
wn gu xng?
(polite way)
w4 mi tcng qcng n3
shud de.
w4 tcng b qcng.
q3ng zi shud ycbin,
h1o ma?
q3ng mn ycdi1nr
shud.
w4de zhdngwn
shud de b h1o.
n3 hu shud ycngwn
ma?
dubuq3, w4 tcng b
d4ng.

...
...
...

Using the telephone in China

Essential words for making a call
public telephone
landline/fixed phone
telephone card
international call
engaged
local call
long-distance call
recorded message
out of order

gdngyng dinhu
zu jc
dinhu k1
guj dinhu
zhnxin
shni dinhu
shwi dinhu
lycn liyn
hui le

to make a call
to take a call
cannot get through
to talk on the phone
to make a reservation
by phone
to make an enquiry
by phone
to redial
to return a call
message
to leave a message
to hang up
wake-up call

d1 dinhu
jib dinhu
d1 b tdng
ji1ng dinhu/d1
dinhu
dinhu ydng

39

dinhu zcxn
chngbd
hu dinhu
k4uxn/tiozi
li yn
gu shang
jio x3ng dinhu

When you buy phone cards, note that some phone cards can
only be used in the city you are in, but others can be used
nationally. Public phones that allow you to dial international numbers
direct can only be found in large cities. Watch out for the sign saying
IDD (international direct dialling). There are many public phone booths
attended by assistants. You first tell the assistant where you wish to
call you will be asked to put down a deposit. You can also make
international calls from main post offices and telecommunications
offices. There are also discounted phone cards for making both
international and domestic calls if you can be bothered to dial a long
series of pin numbers.

Mobile phones
mobile/cell phone
Whats your mobile/
cell phone number?
My mobile/cell phone
number is . . .
The battery is running
out.
My mobile is nearly
out of credit.
Im running out of
minutes.
Its a text message.
to send a text message

sh4ujc
n3de sh4ujc ho sh
dud sh1o?
w4de sh4ujc ho
sh . . .
kui mi din le.
w4de sh4ujc kui
mi qin le.
w4de mi1nfi shjian
kui d1 wn le.
sh du1n xn.
fa du1n xn

...

40

My phone does not

display characters.
I cant get a signal.
pay-as-you-go SIM
card
My mobile phone has
been stolen.

w4de sh4ujc b
xi1nsh hnz.
mi y4u xnho.
chdng zh k1
w4de sh4ujc bi tdu
le.

Mobile phones are very popular in China and the coverage is

extensive. If you take your mobile phone with you to China, you
can buy a pay-as-you go SIM card. Please note that some SIM cards
charge two ways making and receiving a call. So make sure which
type you want before the purchase.

Speaking to the operator/switchboard

Room 312 please.

q3ng jib san yao r

fngjian.
Extension 5321 please. q3ng zhu1n w5 san
r yao fbngji.
Could you put me
nng b nng g2i
through to
w4 zhu1n r yao
Room 213?
san fngjian?
Could you give me
n3 nng gosu w4 . . .
the number of . . . ?
de hom1 ma?
Could you give me
nng g2i w4 jib
directory enquiries?
dinhu d1ohng
ma?
Can I dial direct?
w4 nng zh bd ma?
This is room number . . . zh sh . . . fngjian.
How do I get an
z2nme d1 wi xin?
outside line?
Whats the code for
Shngh1i de qeho
Shanghai?
sh shnme?

...

...

Telephone codes in China are linked to towns. Some codes are

three digits (e.g. 010 for Beijing) and others are four digits (e.g.
0571 for Hangzhou). Most landline numbers have eight digits. Mobile
phone numbers start with the digit 0, followed by 10 digits. If you dial
a mobile outside the city you are in, you do not dial zero.

Operator/switchboard speaking to the caller

Hello!
This is Beijing Hotel.
Can I help you?
Ill put you through.
You can dial that
number direct.
The line is engaged.
Do you want to wait?
Hold the line please.
Theres a dedicated
phone line.
I can give you the
number.

nn h1o!
zh sh b2ijcng
fndin. n3 xeyo
shnme bangzh?
bang nn jib xin.
nn k2y3 zh bd.
zhn xin.
nn xi1ng d2ng ma?
q3ng shao d2ng.
y4u ge zhuan xin.
w4 k2y3 g2i n3 hom1.

Problems
Sorry, we were cut off.
I can hardly hear you.
Its a very bad line.
Could you say that
again, please?

dubuq3, xin dun le.

w4 jche tcng bu jin.
xinl b h1o.
nng b nng zi
shud yc bin?

The number youve dialled replies

Hello?
wi?
Hello, China Daily,
n3 h1o, zhdnggu
Wang Ping speaking.
rbo. w4 sh wng
png.
Whom would you like
n3 zh1o shi?
to speak to?

You get a recorded message

The number youve
nn bdd1 de sh
dialled does not exist. kdng ho.
The person you are
c3 rn zhngzi
calling is on the
tdnghu zhdng,
phone. Please wait.
q3ng shao hu.

41

42

Sorry, our office is

dubuq3, w4men y3
currently closed.
xi ban. w4men de
Our office hours
bngdng shjian
are . . .
wi . . .
Please call back later.
q3ng shaohu zi d1.
Dial the extension now. q3ng bd fbnjc ho.
If you want to speak
ch ho q3ng bd
to the operator, dial
ling.
zero.

...

Most phones in China do not have answer phones or voicemail.

You simply have to call back later if the office is closed or if the
person you are calling is not answering the call.

You dial the wrong number

You have dialled the
wrong number.
Im sorry, I must have
dialled the wrong
number.
She doesnt work here
any more.
He now works for . . .
Shes on extension
5642 now.
Do you want me to
transfer you now?

n3 bd cu hom1 le.
dubuq3, w4 ycdng
bd cu hom1 le.
ta b zi zhr
gdngzu le.
ta xinzi wi . . .
gdngzu.
ta xinzi de fbnjc
ho sh w5 li s r.
n3 yo w4 g2i n3
zhu1n guqu ma?

...

Asking for the person you want

Hello, is . . . in?
Hello, is that . . . ?
May/Could I speak
to . . . , please?
Id like to speak to . . . ,
please.

wi, . . . zi ma?
wi, n3 sh . . . ma?
q3ng zh1o ycxi . . . ,
h1o ma?
w4 zh1o . . .

,...
...
...
...

The person you want is not available

Im sorry, He is not in.
Shes gone out.
Hes on another line.
She is on the phone.
Shes in a meeting.
Can I help you?

dubuq3, ta b zi.
ta chequ le.
ta zhngzi lngycg
dinhu shng.
ta zhngzi ji1ng
dinhu.
ta zi kaihu.
w4 nng bangzh n3
ma?

Leaving a message
Could you ask him to
ring me back?
Could you tell her I
called?
Shes got my number.
Ill call back in
10 minutes.
Can I trouble you
to pass on the
message?

nng rng ta g2i w4

hu ge dinhu ma?
n3 nng gosu ta w4
li dinhu le ma?
ta y4u w4de dinhu.
w4 sh fbnzhdng hu
zi d1.
mfn n3 chun ge
k4uxn, xng ma?

Answering calls
Whos calling please?
This is . . .
Please go ahead.
Would you like to
leave a message?
Can I pass on a
message?

q3ng wn n3 sh shi?
zh sh . . .
q3ng shud.
n3 yo li yn ma?
w4 nng chun ge
k4uxn ma?

Gap fillers
Yes.
Certainly/Of course.
Yes, sure.
I understand.
Fine/All right!
Great!/Wonderful!

h1ode.
dangrn.
h1o, mi wnt.
mngbi le.
k2y3!
ti bng le!

...

43

44

Asking for and giving numbers

Whats your number?

n3de hom1 sh dud

sh1o?
Whats your telephone/ n3de dinhu/
fax/mobile number?
hunzhbn/sh4ujc
hom1 sh dud sh1o?
Whats your extension n3de fbnjc hom1 sh
number?
dud sh1o?
Whats the number
. . . de dinhu hom1 . . .
for . . . ?
sh dud sh1o?
Whats your office/
n3 jial3/bngdngsh
home number?
de hom1 sh dud
sh1o?
Ill give you my work
w4 g2i n3 w4de
number.
gdngzu hom1.
My number is . . .
hom1 sh . . .

...

Telephone numbers in China are read as single figures. For

example, 010 85204001 is read out as lng yao ling ba w5 r lng
s lng lng yao. Leave a pause after 010. Please note that number one
is read out as yao, NOT as yc because yc can be confused with
number seven (qc ).

To make an international call from China you need to dial 00 + country

code + area code (without the zero) + number. For example, to call
London you dial 00 + 44 (for United Kingdom) + 20 (for London) + the
number you want.
To make a call to China from your own country, you need to dial 00
(or other international code used in your country) + 86 (for China) +
area code (without the zero) + number. If it is a mobile number in
China, after + 86, dial the mobile number without the first zero. For
example, to call a landline in Beijing, you dial 00 + 86 + 10 (for Beijing)
+ the number you want. To call a mobile number 01398899561, you
dial 00 + 86 + 1398899561.
Here are some helpful telephone numbers when you are inside China:
Directory enquiry: 114
Police: 110
Fire: 119

Traffic accident: 112

Ambulance: 120
Beijing Red Cross First Aid Centre: 999

Asking for addresses and directions

Will you give me the
address of the hotel,
please?
Give me your address,
please.
Whats the address?
How can I get there?
Were on the fifth floor.
You can take a bus or
the subway.
Take a taxi, and Ill
tell the taxi driver
my address.

n3 nng g2i w4 fndin

de dzh3 ma?
q3ng g2i w4 n3de dzh3.
dzh3 sh shnme?
do n3 nr z2nme
z4u?
w4men zi li cng.
n3 k2y3 chng
gdngchb huzh2
dti2.
zu ge cheze, w4 hu
gosu cheze chb
scjc w4de dzh3.

Chinese addresses follow a different pattern from English.

The largest unit comes first. So city comes first, then street,
and finally house number/flat number. For example, the address
Flat 2, 68 Changan Road, Beijing in Chinese will be Beijjng,
Changan Lu 68 hao, 2 hao gongyu.

Making a booking
Id like to book a table/ w4 xi1ng dng yc ge
room/taxi.
zhud/yc jian fng/
yc ling cheze.
Have you got rooms
n3men jcnw1n y4u
available for tonight?
kdng fngjian ma?
Can I have a table in a nng g2i w4men yc
no-smoking area?
zhang zi b xcyan
qe de zhudzi ma?

Requesting a service
Im phoning to order a
pizza.
Would you send a
bottle of dry red
wine to room 802?

w4 dinhu dng
b3sb3ng.
nng b nng sng yc
png kungqun
shu3 do ba lng r
fngjian?

45

46

Ill need a wake-up call. w4 xeyo jio x3ng

fw.
Could you send some n3 nng g2i li r ba
extra blankets
fngjian sng j3 tio
to room 628?
t1nzi ma?
I need a doctor/
w4 m1shng xeyo
an ambulance as
kn ycshbng/yc ling
soon as possible.
jihchb.

Asking for information

Please will you tell
me . . .
Would you give me
detailed information
about the interview?
Id like to know the
opening times.
Would you send me
an email?
Could you post some
information to me?

q3ng gosu w4 . . .
nng g2i w4 minsh
de xingqng ma?
w4 xi1ng zhcdo
kaimn shjian.
n3 nng g2i w4 fa ge
dinz3 yujin ma?
n3 nng g2i w4 j
ycxib zclio ma?

Making arrangements
Is Monday 11am
alright?
Can you make it?
Ive got things on
Tuesday morning.
Could it be changed
to the afternoon?

xcngqcyc shngw5
shyc di1n xng ma?
n3 nng xng ma?
xcngqcr shngw5 w4
y4u sh. nng g1i
do xiw5 ma?

Thanking someone and responding

Thank you.
Thank you very much.
Youre welcome.
Thank you for calling.

xixie.
fbichng g1nxi.
b kq.
xixie n3 li dinhu.

...

Ending a telephone conversation and

saying good bye
Ill call you (next week/
Monday, etc.)

w4 xige xcngqc/
xcngqcyc g2i n3 d1
dinhu.
Please ring me
q3ng ( jcntian xiw5/
(this afternoon/
jcntian w1nshang)
tonight, etc.)
g2i w4 d1 dinhu.
Dont forget to call me. bi wng le g2i w4
d1 dinhu.
Good bye!
zijin!
See you soon!
ychur jin!
See you tomorrow/
mngtian/xcngqctian
on Sunday!
jin!

How to clarify characters over the phone

As Chinese is not an alphabetically based script, you simply cannot
spell words. To clarify words, people either take a character apart and
say each component aloud or give another phrase where the same
w, this person
character is used. For example, if ones surname is
k4u tian w, meaning the wu that
may clarify by saying
k4u (mouth) and
tian (sky). Or if the surname is
consists of
sh3, one may clarify by saying
lsh3 de sh3, meaning
sh3 as in the word lsh3 (history).

47

48

ChineseEnglish glossary
n
bba
b1i
b1ifbnzhc
bn
bang/bangzh
bngdngsh
bnl3
bao jian
baoku
b2ijcng
b3
bin
biaozh5n
bi
bide
b3sb3ng
bxe
bdd1/bd
b cu
b h1o ysc
b kq
b qcng
b shdufi
b xcyan
b yng le
bl1ng
ci
canjia
ch
ch ho
cha shng
chng chng
chb
chb hu
chbnghe
chc
che q
chun
chefa
cng
cng . . . do
cn
cu
d1 chb

...

to press
father/dad
hundred
percent
half
to help
office
to deal/to sort out
private room
to include
Beijing
pen
to change
standard
do not . . .
other
pizza
must
to dial
not bad/quite good
Im sorry
youre welcome
quite serious (injury)
free of charge
no-smoking (area)
no need
Brown (surname)
only/just
to attend
to check
to check the number
to plug in
the Great Wall
car
traffic accident
to address/to call
to eat
to go out
to pass on
to depart
from
from . . . to
inch
mistake
to take a taxi

d1 dinhu
d tcng
ddo
di
dang tian
dangrn
danrn
do
d1o yu
dxu
d2i
d2ng
din
din chucfbng
din yun
dinhu d1ohng
dinz3 yujin
dfang
dng
dng m1n
dngfang b
die
dzh3
d5 chb
du1n xn
du/du le
dubuq3
duhun
dud sh1o
dud sh1o qin
fa
fndin
fangbin
fngjian
fngzi
fi
fbi huyun
fbijcch1ng
fbnhng
fbnjc ho
fbnzhdng
f
fw
g1i
g1i pio
gangh1o

to make a call
communal hall
to reach
to bring
on the day
of course
single
to arrive
tour guide
university
to have to
to wait
shop
hairdryer
power
telephone directory
email
location/place
to book/to reserve
fully booked
reservation department
to lose
address
traffic jam
text message
correct
sorry
to exchange (money)
whats . . . (phone number)?/
how many?
how much is it
to send (fax/email)
hotel/restaurant
convenient
room
house
fee
non-memeber
airport
branch (of a bank)
extension number
minute
to pay
service
to change
to change the ticket
coincidentally

49

50

gosu
gaoxng
g2i n3/w4
gdngl3
gdngsc
gdngzu
guan jc
gu1nggo
guanmn
gu
gening
gu do
gu li
guj
guni
hi
hish
h1ixian
hiy4u
hngban
hngban ho
hngkdng
ho
h1o
h1o j3c
h1oba/h1ode
hohu
hom1
hsh
hui le
hun
hun
hun qin
huanyng
hu ge dinhu
hu l'
huli
hu4tu3
huzh2
jc pio
j3 tian
j xi
jia
jig
jin
jin
ji1nch

to tell
be pleased
to you/me
kilometre
firm/company
to work/work
to be switched off
advertising/advertisement
to be closed
expensive
girl
national road
to come over
international
domestic
still
. . . or . . . ?
seafood
also
flight
flight number
airmail
date
good
several times
okay/alright
luxurious
number
suitable
to have broken down
to return
to change
to change money
to welcome
to return the call
exchange rate
to return
ham
or
flight ticket
how many days?
to write down
family [measure word]
price
[measure word]
to see/[measure word]
to check/to examine

jinling
jinshbn
jinshbn fng
jio
jiao g2i
jio x3ng
jiaotdng
jib
jhu
jl
jcng x3
j3ngch
jcntian
jcnw1n
ji
jican
jihchb
ji5lu
jelb
jt3
k1
kai hu
kaifng
kaimn
kaish3
k1la OK
knkan
k2nng
k2y3
kng wi
k4uxn
li
li dinhu
lnqi ch1ng
lnzhdu
l1oshc
l din
l zhr
ling
lj
lkai
lng
lny
lsh3
li xushbng
li yn
lu

OK

to excuse/to bear with

to exercise
fitness centre
to call/to be called
to hand to
to wake up/wake-up call
transportation
to collect/to answer (phone)
plan
to write it down
pleasant surprise
police
today
tonight
then
to dine
ambulance
restaurant
club/centre
detailed
card
to attend meeting
to open/be open
to open/be open
to start
karaoke
to have a look
perhaps/possibly
may/can
vacancy/available place
message
to come
an incoming call
basketball
Lanzhou (place name)
teacher
to check out (hotel)
from here
[measure word]
immediately
to leave
zero
shower (in a bathroom)
history
overseas student
to leave a message
building/block

51

52

l.din/l.sh
l.xng sh
l.xng zhcpio
mfn
m1i
m1n
m1shng
mi y4u
mi wnt
mi y4u
m2itian
mnk4u
minbao chb
minsh
mngtian
mngzi
mge
n
n do/n do sh4u
n1 tian/n1 yc tian
nme/n
nng
n3
n3 h1o
nin k1
n3men
n3men nr
nn
nn h1o
nng die le
duyun
p
pngbian
piny
pio
p5tdng
q3 fbi
qc rn zu
qian
qin tian
qinti
q3ng
q3ng jib
q3ng shao d2ng/
q3ng shao hu
q3ng shud ba
q3ng wn

inn/guesthouse
travel agent
travellers cheque
to trouble
to buy
full
immediately
not
no problem
do not have
everyday
entrance
mini-bus
interview
tomorrow
name
mushroom
to pick up/to fetch
to have got hold of
which day?
in that case
can/could
you
hello
annual card
you (plural)
your place
you (polite)
hello (polite)
to have lost it
euro
Im afaid
nearby
inexpensive/low budget
ticket
ordinary
to take off
seven-seat (car)/seven-seater
thousand
the day before yesterday
reception (hotel)
please
to put through to
just a second please/hold on
please
go ahead
please may I ask . . .

qcngnin
qingsc
qta
q
qe
qun
rng
rnmn
rnmnb
rnyun
r bo
rj
rzi
ru1n w
rgu4
rzh
sangn
shng ban
shngh1i
sh
shbi
shi
shbngmng
shnme
shnme shhu
shbnq3ng
shshc
sh
sh
sh . . . ma
shde
sh yng
shf4u
shcfu
shg
shhu
shjian
sh3msc
shni
shdu
shdu do
shdu fi
shu hu
sh4u jc
shu shang
sh4u x fi
sh4ux

...

youth
Johnson
others
to go
area
whole/completely
to let
people
[name of Chinese currency]
person/people
daily newspaper
diary
day/times
soft-sleeper
if
to check in (hotel)
sauna
to go to work
Shanghai
newspaper/publisher
equipment
who
life
what
when
to apply
facility
be (am/are/is)
matter
is it . . . ?
yes
to try it out
if
master
accident
times/moments
times
Smith (name)
indoor
to charge
to have received
to charge the fee
after sale
mobile/cell phone
to be injured
handling fee
procedure

53

54

shuangrn jian
shuangrn
shud/shudhu
shudq3
s j
sng
sng can
sng can b
sng can fi
sng do
su4y3
ssh
ti bng le
ti . . . le
tng cho
tangm5
t1nzi
t qin
tio
tcng b d4ng
tng
tngwe
tngxu
tu
tu ku1n
tucch
tucjin
tupio fi
wi hu
w1n an
w1n bo
wn yc
w1nfn
w1ngqi ch1ng
w1nshang
wi
wi
wi
wbixi1n
wishbngjian
wizhbn
wn
wnt
w4
w4men
xi ban

...

double room
double
to speak
to mention/to talk about
four seasons
to take to/to deliver
deliver food
delivery department (food)
delivery charge (food)
to get it delivered
therefore
accommodation/dormitory
wonderful
very
Tang Dynasty
Tom
blanket
to bring forward
[measure word]
cannot understand
(by hearing)
with
flatmate
classmate
to return
to get a refund
to postpone
to recommend
cancellation fee
foreign currency
good night
evening newspaper
in case
dinner
tennis court
evening
for
hello (on the phone)
[measure word]
dangerous
toilet/bathroom
Virgin (company)
to ask
question
I/me
we/us
to finish work

xi dngdan
xige
xian
xinch1ng
xi1ng
xing qng
xinjcn
xiansheng
xinzi
xi1o
xiaofi
xiaofi k1
xi1osh
xiaoxi
xiw5
xixie
xng
xng ma
xngl3
xngmng
xcngqcyc
xcwng
xeyo
yo
yao
yoqi
yw
yc r yu
ycdng
ycgng
y3hu
ychur
y3jcng
y3ni
ynggai
ycnggu
ycnggurn
ycngwn
ynhng
ycq3
y3shng
ycxi
ycxib
ycyun
yng b yng . . .
yngcan

...

to place order
next
first of all
scene (accident)
to think
detailed information
cash
Mr
now
small
consumption
customer card
hour
news
afternoon
thank you
surname
is that ok?
luggage
name (surname and given
name)
Monday
to hope
to need
would like
one
requirement
service/business
1-day tour
definitely
altogether
later
in a minute
already
within
should
Britain
British
English (language)
bank
together
above
for a while
some
hospital
do you need . . . ?
to dine

55

56

y4u
y4u sh
y4uguan
y4urn
yuy4ng ch
yun
yu1n
ydng
ydng ho
yu
yu k1
yubhn
ygang
zi . . . ma
zi shud ycbin
zi . . . y3shng
z1ocan
z1oshang
z2nme
zhang
zh1o
zh1o do
zhoj
zhbnde
zh2ngg
zhbnn
zh3
zhcdo
zhcni
zhcy4u
zhdnggu
zhdngwn
zhdngxcn
zh
zhu1n
zhuan xin
zhudzi
zhy shxing
z4ngjc
z4u
zudc
zuh1o
zuhu
zu
zufn
zu4yu

...
...

to have
to be busy
relevant
somebody
swimming pool
yuan
far
to reserve
reservation number
month
monthly card
John
bath
is . . . in?
say it again
above
breakfast
morning
how
common surname/
[measure word]
to look for
to have found
to worry/be worried
really!
whole
Jane
paper
to know
within
only
China
Chinese (language)
centre
to live, to stay
to transfer
dedicated phone line
table/desk
things to bear in mind
switchboard
to leave
the lowest/the minimum
the best/youd better
final/last
to sit/to take
to cook
about/approximately

EnglishChinese glossary
about
above
accident
accommodation
address
address (v)
advertisement
advertising
after-sale
afternoon
airmail
airport
already
alright
also
altogether
ambulance
an incoming call
annual card
answer (phone)
apply (v)
approximately
area
arrive (v)
ask (v)
attend (v)
attend meeting
available place
bank
basketball
bath
be (am/are/is)
be busy
be closed
be injured
be open
be pleased
be switched off
bear with me
Beijing
best
blanket
book (v)

zu4yu
y3shng
shg
ssh2
dzh3
chbnghe
gu1nggo
gu1nggo
shu hu
xiw5
hngkdng
fbijcch1ng
y3jcng
h1oba/h1ode
hiy4u
ycgng
jihchb
li dinhu
nin k1
jib
shbnq3ng
zu4yu
qe
do
wn
canjia
kai hu
kdng wi
ynhng
lnqi ch1ng
ygang
sh
y4u sh
guanmn
shu shang
kaimn
gaoxng
guan jc
q3ng shao d2ng/
q3ng shao hu
b2ijcng
zuh1o
t1nzi
dng

57

58

branch (of a bank)

breakfast
bring (v)
bring forward
Britain
British
Brown (surname)
building
buy (v)
call (v)
call/be called (v)
can/could
cancellation fee
cannot understand
(by hearing)
car
card
cash
cell phone
centre
centre (fitness)
change (v)
change money
change the ticket
charge (v)
charge the fee
check (v)
check in (hotel)
check out (hotel)
check the number
China
Chinese (language)
classmate
club
coincidentally
collect (a person)
come (v)
come over
communal hall
company
completely
consumption
convenient
cook (v)
correct
customer card
dad

fbnhng
z1ocan
di
t qin
ycnggu
ycnggurn
bl1ng
lu
m1i
chbnghe/jio
jio
nng/k2y3
tupio fi
tcng b d4ng
chb
k1
xinjcn
sh4u jc
zhdngxcn
jelb
g1i
hun qin
g1i pio
shdu
shdu fi
ch/ji1nch
rzh
l din
ch ho
zhdnggu
zhdngwn
tngxu
jelb
gangh1o
jib
li
gu li
d tcng
gdngsc
qun
xiaofi
fangbin
zufn
du/du le
xiaofi k1
bba

daily newspaper
dangerous
date
day/times
deal (v)
dedicated phone line
definitely
deliver food
delivery charge (food)
delivery department (food)
depart (v)
desk
detailed
detailed information
dial (v)
diary
dine (v)
dinner
do not have
do not . . .
do you need . . .
domestic
dormitory
double
double room
eat (v)
email
English (language)
entrance
equipment
euro
evening
evening newspaper
everyday
examine (v)
exchange (money)
exchange rate
excuse (v)
exercise (v)
extension number
facility
family
far
father
fee
final
finish work

r bo
wbixi1n
ho
rzi
bnl3
zhuan xin
ycdng
sng can
sngcan fi
sngcan b
chefa
zhudzi
jt3
xing qng
bdd1/bd
rj
jican/yngcan
w1nfn
mi y4u
bi
yng b yng . . .
guni
ssh
shuangrn
shuangrn jian
chc
dinz3 yujin
ycngwn
mnk4u
shbi
duyun
w1nshang
w1n bo
m2itian
ji1nch
duhun
hu l'
jinling
jinshbn
fbnjc ho
shshc
jia
yu1n
bba
fi
zuhu
xi ban

59

...

60

firm
first of all
fitness centre
flatmate
flight
flight number
flight ticket
for
for a while
foreign currency
four seasons
free of charge
from
from here
from . . . to
full
fully booked
get a refund
get it delivered
girl
go (v)
go ahead
go out
go work
good
good night
Great Wall
guesthouse
hairdryer
half
ham
hand to
handling fee
have (v)
have a look
have broken down
have found
have got hold of
have lost it
have received
have to
hello
hello (on the phone)
hello (polite)
help (v)
history
hold on please

gdngsc
xian
jinshbn fng
tngwe
hngban
hngban ho
jc pio
wi
ycxi
wi hu
s j
b shdufi
cng
l zhr
cng . . . do
m1n
dng m1n
tu ku1n
sng do
geniang
q
q3ng shud ba
che q
shng ban
h1o
w1n an
chng chng
l.din/l.sh
din chucfbng
bn
hu4tu3
jiao g2i
sh4u x fi
y4u
knkan
hui le
zh1o do
n do/n do sh4u
nng die le
shdu do
d2i
n3 h1o
wi
nn h1o
bang/bangzh
lsh3
q3ng shao d2ng

...

honourable
hope (v)
hospital
hotel
hour
house
how
how many days?
how many?
how much is it?
hundred
I/me
Im afaid
Im sorry
if
immediately
in a minute
in case
in that case
inch
include (v)
indoor
inexpensive
inn
international
interview
is it . . . ?
is that ok?
is . . . in?
Jane
John
Johnson
just
just a second please
karaoke
kilometre
know (v)
Lanzhou (place name)
last
later
leave
leave (v)
leave a message
let (v)
life
live (v)
location

gu
xcwng
ycyun
fndin
xi1osh
fngzi
z2nme
j3 tian
dud sh1o
dud sh1o qin
b1i
w4
p
b h1o ysc
rgu4/shf4u
lj/m1shng
ychur
wn yc
nme/n
cn
baoku
shni
piny
l.din/l.sh
guj
minsh
sh . . . ma
xng ma
zi . . . ma
zhbnn
yubhn
qingsc
ci
q3ng shao d2ng
k1la OK
gdngl3
zhcdo
lnzhdu
zuhu
y3hu
z4u
lkai
li yn
rng
shbngmng
zh
dfang

61

...
...

OK

62

look for
lose (v)
low budget
lowest
luggage
luxurious
make a call
master
matter
may
mention (v)
message
mini-bus
minimum
minute
mistake
mobile phone
Monday
month
monthly card
morning
Mr
mushroom
must
name
national road
nearby
need (v)
news
newspaper (as an
organisation)
next
no need
no problem
non-member
no-smoking (area)
not
not bad
now
number
of course
office
okay
on the day
one
1-day tour
only

zh1o
die
piny
zudc
xngl3
hohu
d1 dinhu
shcfu
sh
k2y3
shudq3
k4uxn
minbao chb
zudc
fbnzhdng
cu
sh4u jc
xcngqcyc
yu
yu k1
z1oshang
xiansheng
mge
bxe
mngzi
gu do
pngbian
xeyo
xiaoxi
sh
xige
b yng le
mi wnt
fbi huyun
b xcyan
b/mi
b cu
xinzi
hom1
dangrn
bngdngsh
h1oba/h1ode
dang tian
yao
yc r yu
zhcy4u/ci

open (v)
or
or
ordinary
other
others
overseas student
paper
pass on
pay (v)
pen
people
percent
perhaps
pick up
pizza
place
place order
plan
pleasant surprise
please
please may I ask . . .
plug in
police
possibly
postpone
power
press (v)
price
private room
procedure
put through to
question
quite good
quite serious (injury)
reach (v)
really
reception (hotel)
recommend (v)
relevant
requirement
reservation department
reservation number
reserve (v)
restaurant
return (for refund)

kaifng
hish (used in
alternative questions)
huzh2
p5tdng
bide
qta
li xushbng
zh3
chun
f
b3
rnmn/rnyun
b1ifbnzhc
k2nng
n
b3sb3ng
dfang
xi dngdan
jhu
jcng x3
q3ng
q3ng wn
cha shng
j3ngch
k2nng
tucch
din yun
n
jig
bao jian
sh4ux
q3ng jib
wnt
b cu
b qcng
ddo
zhbnde
qinti
tucjin
y4uguan
yoqi
dngfng b
ydng ho
dng/ydng
ji5lu
tu

63

64

return (good)
return (v)
return the call
room
sauna
say it again
scene (accident)
seafood
see (v)
send (fax/email)
service
seven-seat (car)/
seven-seater
several times
Shanghai
shop
should
shower (in a bathroom)
single
sit (v)
small
Smith
soft-sleeper
some
somebody
sorry
sort out (v)
speak
standard
start (v)
still
suitable
surname
surname and given name
swimming pool
switchboard
table
take (train/bus)
take a taxi
take off
take to
talk about
Tang Dynasty
teacher
telephone directory
tell (v)
tennis court
text message

hun
huli
hu ge dinhu
fngjian
sangn
zi shud ycbin
xinch1ng
h1ixian
jin
fa
fw/yw
qc rn zu
h1o j3c
shngh1i
din
ynggai
lny
danrn
zu
xi1o
sh3msc
ru1n w
ycxib
y4urn
dubuq3
bnl3
shud/shudhu
biaozh5n
kaish3
hi
hsh
xng
xngmng
yuy4ng ch
z4ngjc
zhudzi
zu
d1 chb
q3 fbi
sng
shudq3
tng cho
l1oshc
dinhu d1ohng
gosu
w1ngqi ch1ng
du1n xn

thank you
the day before yesterday
then
therefore
things to bear in mind
think (v)
thousand
ticket
times
times/moments
to change
to wait
to you
today
together
toilet/bathroom
Tom
tomorrow
tonight
tour guide
traffic accident
traffic jam
transfer (v)
transportation
travel agent
travellers cheque
trouble (v)
try it out
university
vacancy
very
Virgin (company)
wake up (v)/wake-up call
we/us
welcome (v)
what
whats . . . (phone number)?
when
which day?
who
whole
with
within
wonderful
work (v, n)
worry/be worried
would like
write down

xixie
qin tian
ji
su4y3
zhy shxing
xi1ng
qian
pio
shjian
shhu
bin
d2ng
g2i n3
jcntian
ycq3
wishbngjian
tangm5
mngtian
jcnw1n
d1o yu
chb hu
d5 chb
zhu1n
jiaotdng
l.xng sh
l.xng zhcpio
mfn
sh yng
dxu
kngwi
ti . . . le
wizhbn
jio x3ng
w4men
huanyng
shnme
dud sh1o
shnme shhu
n1 tian/n1 yc tian
shi
zh2ngg/qun
tng
y3ni/zhcni
ti bng le
gdngzu
zhoj
yo
j xi

65

...

66

write it down
yes
you
you (plural)
you (polite)
youd better
youre welcome
your place
youth
yuan (Chinese currency)
zero

jl
shde
n3
n3men
nn
zuh1o
b kq
n3men nr
qcngnin
yun
lng

Dates, times and numbers

Days of the week
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

xcngqcyc
xcngqcr
xcngqcsan
xcngqcs
xcngqcw5
xcngqcli
xcngqcr/xcngqctian

Months of the year

January
February
March
April
May
June
July
August
September
October
November
December

ycyu
ryu
sanyu
syu
w5yu
liyu
qcyu
bayu
ji5yu
shyu
shycyu
shryu

Dates
on Monday
Tuesdays
on Wednesday the 3rd

xcngqcyc
xcngqcr
san ho, xcngqcsan

on Friday the 8th of

August
on the 2nd of
November
on December 25th
2008
from the 5th of January
until the 4th of
February

bayu ba ho,
xcngqcw5
shycyu r ho

67

r lng lng ba nin

shr yu rshw5
ho
cng ycyu w5 ho
do ryu s ho

Time and time phrases

1 oclock
2 oclock
20 past three
a quarter past four
half past five
10 to six
a quarter to seven
What time is it?

yc di1n
li1ng di1n
san di1n rsh
s di1n yc k
w5 di1n bn
li di1n ch sh fbn
qc di1n ch yc k
j3 di1n le?

r
and li!ng
both mean two. r
is used in counting and
is used for
saying other numbers such as 22, while li!ng
telling the time and normally used to quantify things such as two
books, two days, two hours, etc. For example: li!ng di!n
(2 oclock) and li!ng b@n shE
(two books).

Cardinal numbers
0
1
2
3
4
5
6
7
8
9
10
11
12 . . .
20
21
22 . . .

lng
yc
r
san
s
w5
li
qc
ba
ji5
sh
shyc
shr . . .
rsh
rsh-yc
rsh-r . . .

...

...

68

30
31
32 . . .
40
50
...
99
100
101
102 . . .
110
111
112
113 . . .
120
121 . . .
200
250
300 . . .
1000
2000
3000 . . .
10,000
100,000
one million
one and a half million

sansh
sansh-yc
sansh-r . . .
ssh
w5sh
...
ji5sh-ji5
yc b1i
yc b1i lng yc
yc b1i lng r . . .
yc b1i ycsh
yc b1i ycshyc
yc b1i ycshr
yc b1i ycshsan . . .
yc b1i rsh
yc b1i rsh-yc . . .
r b1i
r b1i w5
san b1i . . .
yc qian
li1ng qian
san qian . . .
yc wn
sh wn
yc b1i wn
yc b1i w5sh wn

Ordinal numbers
first
second
third
fourth
fifth
sixth
seventh
eighth
ninth
tenth

dyc
dr
dsan
ds
dw5
dli
dqc
dba
dji5
dsh

Currency terms
euro
US dollar
sterling pounds
Chinese yuan

duyun
m2iyun
ycngbng
rnmnb

...

...

...

...
...

...

...