#Hotlink Plan

The Service is brought to you by Maxis Mobile Services Sdn Bhd (73315-V)
(MMSSB) and provided to you subject to the Terms and Conditions. You
acknowledge that you have read and fully understood all the Terms and
Conditions. Your use of the Service, upon activation, constitutes
unconditional acceptance to be bound by all the Terms and Conditions as
may be amended from time to time. You must ensure that any person you
allow to use the Service complies with the Terms and Conditions.
1.
a. The following terms are defined in the user guide: "Active
Period" and "Deactive Period";
b. "Account" means the account maintained on your behalf by us
which records the unused portion of call credits purchased by
you from MMSSB.
c. "Donor Network Operator" means a mobile service provider
from which a Mobile Number has been or is to be ported out.
d. "Mobile Number" means Mobile Station International
Subscriber Directory Number (MSISDN)
e. "Mobile Number Portability" means the ability for
Customers to change from one mobile service provider to
another and retain their Mobile Number.
f. "Port" or "Porting" means the transfer of Customers Mobile
Number from one mobile service provider to another.
g. "Recipient Network Operator" means a mobile service
provider to which a Mobile Number has been or is to be ported
in.
h. "Related Corporations" means the related corporations as
defined under the Companies Act, 1965 and include their
respective employees and directors.
i. "Service(s)" mean the prepaid mobile services and all related
value added, supplemental or additional Services to be
provided by us to you from time to time;
j. "SIM Card" means either a card or plug-in module with a
microchip which contains all your necessary information. The
SIM Card has to be inserted into the mobile phone in order for
a call to be made;
k. "SKMM" means the Suruhanjaya Komunikasi dan Multimedia
Malaysia (SKMM), also known as Malaysian Communications
and Multimedia Commission, established under the Malaysian
Communications and Multimedia Commission Act 1998
l. "Starter Kit" means the pack sold by MMSSB containing the
SIM Card (with an initial value of call credit), a user guide and
these terms and conditions;

m. "Terms and Conditions" means these terms and conditions

and the terms of services, policies and procedures in the Starter
Kit, user guide as may be varied or modified from time to time
at MMSSBs sole discretion;
n. "Top Up Ticket" means a prepaid voucher, whether in
material form or otherwise, sold by us or any person on our
behalf to you which carries unused call credits;
o. "us" or "our" or "we" means MMSSB and its Related
Corporations;
p. "you" or "your" means you as the person to whom the SIM
Card has been issued for the purpose of using the Service in
accordance with the Terms and Conditions;
2.
a. You represent and confirm that you are eighteen years of age,
and that you are competent to enter into the Terms and
Conditions for the Service.
b. You must use the Service in accordance with the Terms and
Conditions and ensure that any person you allow to use the
Service complies with the Terms and Conditions.
3. To the extent permitted by law, the Services are provided on an "as
is" and "as available" basis and we shall not be liable for and makes
no express or implied representation or warranties of any kind in
relation to the Services including but not limited to:
a. availability, accessibility, timeliness and uninterrupted use of
the Services;
b. sequence, accuracy, completeness, timeliness or the security of
any data or information transmitted or received by you in
connection with the Services.
You must satisfy yourself as to the adequacy of coverage from your
own inquiries.
4. During the Active Period, you may use the Service up to the value of
the call credit in your Account and your Account will be maintained
until the Expiry Date. The validity period of the call credit in your
Account varies depending on the value of the Top Up Ticket
purchased.
5.
a. You must top up your Account before the expiry of the Credit
Grace Period, otherwise your Account will be terminated and
your balance call credit forfeited. In such a circumstances, your
mobile number will be withdrawn with immediate effect
without prior written notice from MMSSB. You will then have
to purchase a new Starter Kit to access the Service.

b. MMSSB shall not be liable to reimburse you the forfeited call

credit or for any damages, cost, loss or expenses suffered as a
result of the termination of your Account or Service.
6. MMSSB will deduct from your Account, an amount equal to the
value of the Service accessed by you from time to time at rates
stipulated in the user guide and/or as may be imposed at our absolute
discretion.
7.
a. The SIM Card remains, at all times, our exclusive property and
you shall not transfer the SIM Card to any other person without
our prior written consent.
b. You shall ensure that the SIM Card is lawfully
owned/possessed and that such ownership/possession is not in
contravention of any laws or regulations of Malaysia.
c. We will not be under any obligation to replace or compensate
you for your lost, stolen, damaged, faulty or cloned SIM Card
and/or for any unused call credit balance. If we choose to
replace your SIM Card, you may be charged for such
replacement in the amount as may be determined by us at any
time. You acknowledge and are aware that there is no warranty
for the SIM Card.
8. You shall use all precautions to prevent the loss, theft, unauthorized
use and/or cloning of the SIM Card. In the event of loss, theft,
unauthorized use and/or cloning of the SIM Card, you shall
immediately notify us. You shall remain liable for all charges and
costs incurred in relation to the SIM Card including all costs
associated with its unauthorized use.
9. Mobile Number Portability/MNP
a. You acknowledge and accept that: i. the Mobile Numbers requested for Porting by you must
be in the range of Mobile Numbers as approved by
SKMM from time to time;
ii. Mobile Number Porting is subject to existing geographic
numbering requirements; and
iii. only active Mobile Numbers are eligible for Porting.
Mobile Numbers which have been suspended,
terminated, blacklisted on the defaulters database and/or
barred shall not be eligible for Porting.
iv. MMSSB may, upon receipt of a Port request from you,
notify you by way of SMS the progress of your Port
request
b. You are allowed to Port from prepaid Services to postpaid
Services and vice versa. However, you hereby agree and accept

that all Porting requests are subject to the respective MMSSB

existing terms and conditions for new registration.
c. You acknowledge and accept that for Porting of a prepaid
Mobile Number, any balance of credit you had with the DNO
shall be forfeited. MMSSB shall be not be liable and/or
responsible to you or any third party authorised by or claiming
through you for such forfeiture of any balance of credit.
d. You expressly consent, acknowledge and agree that your
request to MMSSB to Port your Mobile Number represents a
notice to terminate your subscription with the DNO. MMSSB
shall not be held responsible or liable for any unsuccessful
termination of your subscription with the DNO and resulting
failure to Port with MMSSB.
e. In the event of a Port to MMSSB, or Port withdrawal or Port
reversal to the DNO, MMSSB: i. is not responsible for any period of outage of your
mobile service or any related ancillary services;
ii. is not liable to you or any person third party authorised
by or claiming through you for any damage, loss, costs
or expenses or other liability in contract or tort or
otherwise direct or indirect, for or in relation to the Port,
or Port withdrawal or Port reversal, for any reason
whatsoever;
iii. will not refund the Porting fee.
f. Acceptance of these Terms and Conditions will only be
effective upon activation of the Ported number by MMSSB.
g. In addition to clauses 11 and 12 of these Terms and Conditions,
you expressly authorise MMSSB to provide information
regarding your Mobile Number to be disclosed to other
telecommunication service providers to enable the transfer of
your Mobile Number from one telecommunication service
provider to another.
h. You acknowledge and accept that any fees paid for Porting are
non refundable.
10. Call credits and/or any balance of call credits in your Account are not
redeemable for cash.
11.
a. You shall, as required by law, register your details with us
upon purchase of the Starter Kit. If you fail to register or the
Service is not activated by you, by the expiry date printed on
the Starter Kit, the Starter Kit will be deactivated. Further, if
you fail to register, MMSSB will terminate the Account as
permitted/required by law, regulation, statute and/or any
provisions imposed by any regulatory body or authorities. You

acknowledge and hereby expressly consent that MMSSBs

and/or its Related Corporations may collect, use, disclose and
otherwise process your Personal Information/Personal Data as
set out in the Maxis Privacy Statement. The current version of
the Maxis Privacy Statement is available
at www.maxis.com.my/pdpa or www.hotlink.com.my/pdpaand
at all Maxis Service Centres. MMSSB and/or its Related
Corporations may update the Maxis Privacy Statement from
time to time. When it changes the Maxis Privacy Statement in
a material way, it will post notice of this
at http://store.maxis.com.my, www.maxis.com.my/pdpa or ww
w.maxis.hotlink.com.my/pdpa . You agree that by continuing
to use the Service(s) and/or products after such changes, you
agree to be bound to, accept and/or consent to such revisions
and/or modification of the Maxis Privacy Statement. "Personal
Information"/"Personal Data" includes the information
collected from you required for purposes of applying and
registering for the Services offered to you by MMSSB
including but not limited to the call data records or reports
related thereto, including any sensitive personal data and
expression of opinion(s) about you.
b. You acknowledge and accept that the terms and conditions of
the Maxis Privacy Statement shall form an integral part of
these terms and conditions of Service(s).
c. You are responsible for updating your Personal
Information/Personal Data with MMSSB.
d. In the event you transfer the Account to another person, you
shall duly inform MMSSB of the same and are responsible to
ensure that the person you transfer the Account to registers for
the Service
12. In addition and without derogation to Clause 11, you further
expressly consent that we may use and/or disclose the Personal
Information, in accordance with our Privacy Statement available on
our website at www.maxis.com.my, to:a. our shareholders, Related Corporations and affiliated
companies for purposes of providing any goods or services to
you;
b. our agents, contractors, business partners or associates for
provision of the Service to you, for marketing programs or for
provision of any goods or services to you;
c. regulatory bodies or other authorities in compliance with
requirements under law or towards the detection or prevention
of crime and/or fraud;

d. any party involved in or related to a legal proceeding for

purposes in connection with the legal proceedings;
e. other service providers or to parties nominated by us either
solely or jointly with other service providers, for purposes of
establishing and maintaining a common database of customers;
and/or
f. to our professional advisors on a need to know basis.
13. Except for the circumstances in Clauses 11 and 12 and except as
permitted or required under any enactment, law, statute, code or by
any relevant authorities, we will not disclose the Personal Information
without notification to you.
14. We may from time to time and at our absolute discretion and without
prior notice change, alter, add or modify the Service. We shall not be
liable for any loss or inconvenience to you resulting therefrom.
15. We, our officers, employees and agents including our Related
Corporations shall not be liable to you or any third party authorized
by or claiming through you for any loss or damage, whether direct,
indirect, special or consequential, or for loss of business, revenue or
profits or of any nature suffered by you or any person authorized by
you, or any injury caused to or suffered by a person or damage to
property arising from or occasioned by:a. the use or inability to use by you or any persons authorized by
you, of the Services or any part thereof;
b. any malfunction, unauthorized use, cloning of or defect in the
Services/ SIM Card or any part thereof for whatever reasons;
c. any act, omission, error, default or delay by use, our officers,
employees and agents and/or our Related Corporations in
relation to the Services.
16. Without limiting the generality of Clause 15, we, our officers,
employees and agents and/or our Related Corporations shall not be
liable to you or any third party authorized by or claiming through you
for:a. any claim for libel, slander, infringement of any intellectual
property rights arising from the transmission and receipt of
material in connection with the Services and any claims arising
out of any act or omission on your part in relation to the
Services or any part thereof;
b. any loss or damage caused to you as a result of the
suspension/termination of the Services and the
interruption/loss of the Services or any part thereof from any
cause;
c. any loss, distortion or corruption of data arising from the use of
the Services to transmit data or for data communication

purposes at any stage of the transmission including any

unlawful or unauthorized access to your transmission or data;
d. interruption or unavailability of the Services as a result of
including but not limited to adverse weather conditions,
electromagnetic interference, equipment failure or congestion
in the Related Corporations network or telecommunication
systems.
17. We shall not be liable for, and you agree to indemnify us against all
claims, losses, liabilities, proceedings, demands, costs and expenses
(including legal fees) which may result or which we may sustain in
connection with or arising from the provision of the Services to you.
18. Without prejudice to the foregoing, in the event a court, arbitrator,
tribunal or any other authority holds or finds us liable to you for any
breach or default by us, you agree that the amount of damages
payable by us to you shall not at any time exceed the sum of
RM500.00 notwithstanding any order, decree or judgment to the
contrary.
19. We shall be entitled at our absolute discretion to suspend or
disconnect access to the Services without notice or compensation to
you:
a. if any technical failure occurs in the Services or the Related
Corporations network;
b. while the Services are being upgraded, modified or maintained;
c. if you breach any of these Terms and Conditions;
d. if you do anything which may in our opinion, lead to the
damage or injury to the Services or the Related Corporations
network;
e. if we are required to do so by law, statute, enactment, code or
by any relevant authorities;
f. if it is in our opinion that the Services or the Related
Corporations network is or may be used fraudulently or for
unlawful purpose.
We will endeavour to resume the Services as soon as possible if
suspension or disconnection occurs for the reasons set out in Clause
19(i) and (ii) above. You shall be liable for all applicable charges
during the period of interruption, suspension or loss of the Services or
part thereof from any cause whatsoever.
20. Without limiting the generality of any provision in the Terms and
Conditions, we shall not be liable for any failure to perform its
obligations cause by an act of God, insurrection or civil disorder,
military operations or terrorism, all emergencies, acts or omission of
Government or any competent authority, industrial disputes of any
kind, fire, lightning, explosion, flood, acts or omission of persons or

bodies for whom we have no control over or any cause outside our
reasonable control.
21. We may assign or novate all or part of these Terms and Conditions to
any third party by notice to you without your prior consent. You shall
not assign or novate any or all of your rights/obligations hereunder to
any other person without our prior written consent.
22. The Terms and Conditions are subject to change, and the prevailing
Terms and Conditions as updated on the official website shall apply
and supercede any and all previous versions, including in any user
guide or the terms and conditions in Starter Kit. You are responsible
to regularly review information relating to the Services posted on our
official website which may include changes to the Terms and
Conditions. Your continued use of the Services after the effective
date of any change to the Terms and Conditions shall constitute
unconditional acceptance of such variations, additions or amendments
by you and you will be bound by the same. If you do not accept such
changes, you shall be entitled to terminate the use of the Services.
23. Your use of the Service means that you agree to indemnify and keep
indemnified us and our officers, employees and agents against any
loss, damage, liability or expenses arising from any claims for libel,
invasion of privacy, infringement of copyright, patent, breach of
confidence or privilege or breach of any law or regulation whatsoever
arising from the material transmitted, received or stored via the
Services or part thereof and from all other claims arising out of any
act or omission by you or any unauthorized use or exploitation of the
Service or part thereof.
24. You are responsible for all taxes, levies or duties, if applicable, in
relation to the Services. You shall reimburse us on demand for any
such expenses, which we are obliged to pay on your behalf.
25. You shall not use any information or content or any parts thereof
(whether in its original or adapted form) received as part of the
Service, for purposes of creation of any commercial products,
whether tradable or otherwise including but not limited to, any
derivative products whether for your own purposes or for the
purposes of any third party.
26. You shall not disseminate or provide to any third party:a. Bursa Malaysia Securities Berhad ("Bursa Malaysia")
information or any part thereof (whether in its original or
adapted form) received as part of the Service; or
b. any other information or content (whether in its original or
adapted form) received as part of the Service, of which we
shall inform you from time to time.
27. You must also:

a. cease to utilize the Services or any part thereof for such period
as may be required by us.
b. ensure that the Service is used solely for the reception and
transmission of message (including without limitation picture,
data and audio files) and other telecommunications by you or
other persons using your mobile phone.
c. not use the Service to cause embarrassment, distress,
annoyance, irritation or nuisance to any person.
d. comply with all notices or directions relating to your use of the
Service and your SIM Card as we may see fit to issue from
time to time or if we have reason or cause to suspect that you
are not complying with your responsibilities and obligations
under these Terms and Conditions.
e. be fully responsible for any voice or data transmitted or
broadcasted by you or persons using your mobile phone
(whether authorised by you or not).
f. at all times keep the personal identification number (PIN) of
your SIM Card confidential and not release the PIN to any
person.
g. not wholesale or resell the Service on our behalf.
h. not make or receive calls or send or receive content using the
Service other than for your own personal use.
i. not sell any products or services using our network or the
Service.
j. not use the Service in connection with a device that switches or
reroutes calls to our or from our network.
28. If any of these provisions should be invalid, illegal or unenforceable
under any applicable law, the legality and enforceability of the
remaining provisions shall not be affected or impaired in any way and
such invalid, illegal or unenforceable provision shall be deemed
deleted.
29. No delay or indulgence by us in enforcing any term or condition of
these Terms and Conditions nor the granting of time by us to you
shall prejudice our rights or powers nor shall any waiver by us of any
breach constitute a continuing waiver in respect of any subsequent or
continuing breach.
30. Those clauses which by their nature would survive the termination of
the Service and/or Terms and Conditions shall survive, including
without limitation Clauses 3, 15, 16 and 32.
31. These Terms and Conditions shall have effect only to the extent not
forbidden by law. For the avoidance of doubt, it is hereby agreed and
declared in particular, but without limitation, that nothing herein shall
be construed as an attempt to contract out of any provisions of the

Consumer Protection Act 1999, if and where the said Act is

applicable.
32.
a. These Terms and Conditions shall be governed by and
construed in accordance with the laws of Malaysia, excluding
its conflict of law rules. Parties agree to submit to the exclusive
jurisdiction of the Malaysian courts.
b. Where any claims, proceedings, actions, suits or disputes
arising or in connection with these Terms and Conditions is to
be commenced or adjudicated in the High Court of Malaya, the
parties agree that it shall be adjudicated in the High Court in
Kuala Lumpur or Putrajaya, Malaysia, as the case may be.
33.
a. All notices, requests and/or other communications to be given
by MMSSB to you under these Terms and Conditions will be
published in the official website (www.hotlink.com.my) and/or
published in national newspapers in the main languages,
published daily and circulating generally throughout Malaysia.
b. All notices, requests and/or other communications to be given
by you to us under these Terms and Conditions must be in
writing and sent to the following address: Maxis Mobile
Services Sdn Bhd (formerly known as Malaysian Mobile
Services Sdn Bhd), Level 18, Menara Maxis, Kuala Lumpur
City Centre 50088 Kuala Lumpur. Fax 03-2330 0008.
c. All notices, requests and/or other communications given by us
to you pursuant to this clause shall be deemed to have been
served if:
i. published in the official website (www.hotlink.com.my);
or
ii. published in national newspapers in the main languages,
published daily and circulating generally throughout
Malaysia.
34. No rule of construction or interpretation shall apply to prejudice the
interest of the party preparing these Terms and Conditions.
35. In the interpretation of these Terms and Conditions, the singular shall
include the plural and vice versa, words importing a gender will
include other genders and, where you are more than one person, your
obligations and liabilities will bind each person jointly and severally.
36. In the event of conflict or inconsistency among the contents in the
user guide, the terms and conditions in the Starter Kit and these terms
and conditions, such inconsistency shall be resolved by giving
precedence in the following order: these terms and conditions, terms
and conditions in the Starter Kit, the user guide.

37. The Terms and Conditions herein and the Further Terms and
Conditions Governing the Hotlink Plan constitutes the entire
agreement between the parties concerning the subject matter herein
and supersedes all previous terms and conditions, understanding,
representations and warranties relating to that subject matter.
FURTHER TERMS AND CONDITIONS GOVERNING THE
#HOTLINK PLAN
Customer Lifecycle
1. The amount of top-up will determine the number of active-days to
make calls, SMS, and access to FREE basic internet.
2. After the Active Period ends, customers can only receive incoming
calls and SMS.
3. Top-up to resume full services. Failure to top-up before the end of the
Deactive Period will result in line termination.
4. #Hotlink Plan gives you 50 days of Deactive Period.
Migration of existing Hotlink Plan to #Hotlink Plan
1. All existing Hotlink customers of any plan can migrate to #Hotlink
plan, except for, Hotlink Kelantan, Hotlink Terengganu, Hotlink
Sabah, & Hotlink Sarawak Plan.
2. Successful migration to #Hotlink Plan will incur a fee of RM5.
Account lifecycle Active Period and Deactive Period will be reset to
30 days (Active Period) with 50 days (Deactive Period).
3. Upon successful migration to the #Hotlink Plan, migration to other
Hotlink Plans are not allowed.
4. Hotlink 5, Hotlink 10, Validity 90, and Validity 365 are not
applicable to #Hotlink Plan.
FREE Basic Internet
1. Basic Internet refers to internet at reduced speed limited to a
maximum of 64kbps.
2. Basic Internet is FREE over the Active Period only, applicable to all
customers on #Hotlink Plan.
3. All customers are subject to a monthly Fair Usage Policy of 3GB on
FREE basic Internet. Upon exhaustion of the maximum quota, Basic
Internet services will be disconnected.
4. Peer-to-Peer (P2P) sharing & Internet tethering is not allowed on Free
Basic Internet.
5. Effective from 23rd January 2014, FREE Basic Internet of #Hotlink
is not available for reactivation from de-active/grace status via credit

transfers [Ask-A-Top Up, Share-A-Top Up, Post-A-Top Up, SOSTop Up, Auto Top Up, Maxis Pay & M-Money. FREE Basic Internet
remains available for reactivation via direct top up, such as top up
ticket, E-Pin, Online Banking & Hot Tickets)
6. The terms and conditions for Mobile Internet (available on the
Hotlink website at www.hotlink.com.my) shall apply and be binding
upon you.
https://new.hotlink.com.my/content/hotlink/en/plans/free-internet/terms-andconditions.html