Professional Documents
Culture Documents
Questions
You have a new L&D Director, they have requested that you review the organisation’s
approach to collecting, storing and using L&D data and produce a briefing note on your
findings. Within your note, you should cover the following :
At least two reasons why the organization needs to collect L&D data
At least two types of data that is collected within the organization and how each
supports L&D practices
A description of at least two methods of storing records and the benefits of each
Answer to Activity 1
From the 10 professional areas, base on Resourcing and Talent Planning area.
- Qualification/Academic Information
- Working Experience
- Achievement
- Courses attended
o Filing system
For this method, we are not depending on the system. The file can be retrievable
o Database
For this method, the data can easily be assess and traceable but need back up storage
HR
status)
L&D
- Training Needs Analysis (TNA)( To evaluate employee needs and distribute to all)
- Training budget ( to plan and design programme for each staff within organisation)
- Employee engagement
PERSONAL INFORMATION:
PHOTO
First Name _____________________________
Street Address
_______________________________________________________
_______________________________________________________
Phone Number
(___)___________________________________
POSITION/AVAILABILITY:
________________________________________
________________________________________
EDUCATION:
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
Skills and Qualifications: Licenses, Skills, Training, Awards (for example: Scuba diver, Snorkelling,etc)
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
EMPLOYMENT HISTORY:
Employer: _____________________________________________________
Address:______________________________________________________
Supervisor: ____________________________________________________
Phone: _______________________________
Email: ________________________________
Responsibilities: ____________________________________________________
__________________________________________________________
Salary: _______________
===========
Previous Position:
Employer: _____________________________________________________
Address:______________________________________________________
Supervisor: ____________________________________________________
Phone: _______________________________
Email: ________________________________
Responsibilities: ___________________________________________________
__________________________________________________________
Salary: _______________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
Have you been convicted of or pleaded no contest to a felony within the last five years?
Yes_______ No_______
__________________________________________________________
Have you been declared bankruptcy within the last five years?
Yes_______ No_______
__________________________________________________________
I certify that information contained in this application is true and complete. I understand that false information may
be grounds for not hiring me or for immediate termination of employment at any point in the future if I am hired. I
authorize the verification of any or all information listed above.
Signature______________________________
Date__________________________________
Select one of the position in the company : Housekeeping
5 main activities/jobs:
1. Clean rooms
2. Clean toilets
3. Empty wastebaskets
4. Replenish toiletries
5. Room services
6. Toilet cleaning
Behavioral compentencies
1. Attention to detail
3. Personal accountability
4. Teamwork
Clean rooms 3 4 -1
Clean toilet 3 4 -1
Empty wastebaskets 3 5 -2
Supervisory Skills Courses
Self-esteem improvement
Attention to detail 4 3 1 course
Personal accountability 5 5 0
Professional Area
Process
- Perform Functional and Behaviral Competencies analysis (refer to the table above)
o Filing system
For this method, we are not depending on the system. The file can be retrievable
o Database
For this method, the data can easily be assess and traceable but need back up storage.
HR
L&D
- Training Needs Analysis (TNA)( To evaluate employee needs and distribute to all)
- Training budget ( to plan and design programme for each staff within organisation)
Course :
Organizer :
Venue :
Date :
Lecturer :
Date : Date :
Professional Area
Process
o Issuing certificate
o Attendance evidence
o Attendavce report
- To provide statistic :
o Employee’s department
- Attendance
- Department
- Job position
- Lecturer/ instructor
- Courses details
Method of storing?
o Filing system
For this method, we are not depending on the system. The file can be retrievable
o Database
For this method, the data can easily be assess and traceable but need back up storage
HR
L&D
Course :
Date :
Organizer :
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
Q3. How do you rate the trainer’s ability in conducting this course?
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
- To corrective action
- To preventive action
Respondent Q1 Q2 Q3 Q4 Q5
1 2 2 4 3 1
2 2 2 3 4 2
3 1 1 4 3 1
4 2 2 3 4 2
5 3 3 3 4 1
6 2 2 3 4 1
7 2 2 3 3 2
8 2 3 4 3 1
9 1 1 3 4 1
10 2 1 4 2 1
Total
19 19 34 34 13
Average
3.5 3.5 6.2 6.2 2.4
%
38 38 68 68 26
- To evaluate course performance : eg course objective, trainer performance, material and hand
out provided and learning environment
- Prove of training
What type of data is collected?
o Objective
o Trainer
o Training facilities
Method of storing?
o Filing system
For this method, we are not depending on the system. The file can be retrievable
o Database
For this method, the data can easily be assess and traceable but need back up storage
HR
L&D
General Principle
- A data user shall not process personal data about a data subject unless the data subject has
Exceptions
- For the taking of steps at the request of the data subject with a view to entering into a contract;
- For compliance with any legal obligation to which the data user is the subject, other than
- For the exercise of any functions conferred on any person by or under any law.
Security Principle
- A data user shall take practical steps to protect the personal data from any loss, misuse,
- Where processing of personal data is carried out by a data processor on behalf of the data user ,
the data user shall ensure that the data processor provides sufficient guarantees in respect of
the technical and organizational security measures governing the processing to be carried out
Questions
Using your own organisation information or the CIPD Survey Reports http://www.cipd.co.uk/hr-
resources/survey-reports to identify a specific area of data. Analyse the data and present your
findings in a way that will assist an aspect of decision making in the area of data selected. Your
analysis should be presented in a report covering :
Answer to Activity 2
ABC Hotel has 300 employees. The employees are not happy working there . The number of unplanned
absenteeism is increasing and impacting productivity. Complaints and grievances received by HR have
increased.
The General Manager would like you to investigate and present your findings.
Q5. Are you satisfied with your salary and reward from the company?
Base on analysis the poor leadership (48%) and compensation and career progression(36%) are the
leading contributors for employees dissatisfaction.
Respondent Q1 Q2 Q3 Q4 Q5
1 2 3 4 3 1
2 3 4 3 4 2
3 2 3 4 5 3
4 3 4 5 4 2
5 4 5 4 3 3
6 2 4 3 3 2
7 1 3 4 4 1
8 2 4 5 3 1
9 3 5 4 4 2
10 2 3 3 3 1
Total 24 38 39 36 18
Average 4.4 6.9 7.1 6.5 3.3
% 48% 76% 78% 72% 36%
Q4. What is the proposed HR and L& D solution
- ASK gap
- Increment base on performance
- Third party evaluation and proposal on
customer satisfaction
- Birthday