Professional Documents
Culture Documents
AT
CMS INFOSYSTEMS PVT LTD (BANGALORE)
PROJECT REPORT
BY
NAMES
REGISTER NO:
P.BALAMURUGAN
NG 81493
(2010-2011)
GURU NANAK COLLEGE
VELACHERY
CHENNAI - 600 042.
Prof-In-Charge
Principal
Internal Examine
External Examiner
GUIDE CERTIFICATE
This is to certify that the project undertaken by
Mr.P.BALAMURUGAN.
DECLARATION
I am Mr.P.BALAMURUGAN. Reg. No. NG81493
bonafide student of B.B.A., III year, GURU NANAK COLLEGE,
Chennai declare that the project entitled ADMINISTRATION &
FACILITY MANAGEMENT at CMS INFOSYSTEMS PVT
LTD (BANGALORE) in the partial fulfillment of
B.B.A.,
Mr. P. BALAMURUGAN
ACKNOWLEDGMENT
We are indebted to many people for the successful completion of
this project and would like to take this opportunity to acknowledge the
effort put forth by them on our behalf and also thank them in assisting our
to do this project in such a good manner.
We would like to extend our hearty thanks to our respected
principal, Dr MARLIN JOHN MORAIS, and Prof-In-Charge, Prof.
T.RAVIKUMAR.M.Com., M.PHIL, B.L., and HOD MR.
SUBRAMANIYAN Msc. For giving us an opportunity to undergo this
prestigious course for their invaluable guidance and encouragement in the
successful completion of this project.
We extend our deepest gratitude and thanks to Mrs. ANITHA
MALISETTLY MBA, Faculty guide Department of BBA, Guru Nanak
college, Chennai for their assistance in our completion of the project.
We are grateful to Mrs. Deepa MBA (administration and facility
management in cms info systems Pvt ltd) and other employees of
CMS INFOSYSTEMS PVT LTD in which I had done our project work
and other staffs in GURU NANAK COLLEGE including the Librarian
who were supportive in our three years of B.B.A course.
We owe our sincere gratitude and indebt to our parents for their
encouragement and support for both taking up the three years B.B.A
course and also during completion the project work.
We would like to conclude our acknowledgement by once again
extending our gratitude to the above personalities.
S.No.
TITLE NAME
PAGE No.
Introduction
07
Company profile
20
26
Review of literature
28
Objective of study
30
32
Research methodology
34
40
Findings
73
10
Suggestions
76
11
conclusion
78
12
Annexure
80
13
Bibliography
84
INTRODUCTION
People are our greatest asset is a mantra that companies have been
chanting for years. But only a few companies have started putting Human
Resources Management (HRM) systems in place that support this
philosophy. There are a number of challenges in the Indian industry
which require the serious attention of HR managers to find the right
candidate and build a conducive work environment which will be
beneficial for the employees, as well as the organization. The industry is
already under stress on account of persistent problems such as attrition,
confidentiality, and loyalty. Other problems are managing people,
motivation to adopt new technology changes, recruitment and training,
performance management, development, and compensation management.
With these challenges, it is timely for organizations to rethink the ways
they manage their people. Managing HR in the knowledge based industry
is a significant challenge for HR managers as it involves a multi task
responsibility. In the present scenario, HR managers perform a variety of
responsibilities. Earlier their role was confined to administrative
functions like managing manpower requirements and maintaining rolls
for the organization. Now it is more strategic as per the demands of the
industry.
Managing People
In view of the industry dynamics, in the current times, there is a greater
demand for knowledge workers. Resumes abound, yet companies still
fervently search for the people who can make a difference to the business.
Often talented professionals enjoy high bargaining power due to their
knowledge and skills in hand. The attitude is different for those who are
taking up responsibilities at a lesser age and experience. These factors
have resulted in the clear shift in approach to individualized career
management from organization career commitment.
Motivating the Workforce
As the competition is growing rapidly in the global market, a
technological edge supported by a talent pool has become a crucial factor
for survival in the market. Naturally, as a result every organization gives
top priority to technology advancement programs. HR managers are now
performing the role of motivators for their knowledge workers to adopt
new changes.
Competency Development
Human capital is the real asset for any organization, and this makes the
HR role important in recruiting, managing, and retaining the best. The
HR department has a clear role in this process and determines the success
tempo of any organization. An urgent priority for most of the
organizations is to have an innovative and competent HR pool; sound in
HR management practices with strong business knowledge.
10
11
management,
telecommunications
management,
security,
14
engineering,
architecture,
construction
management,
business
be
Employment change
Employment of administrative services managers is projected to
grow by 12 percent over the 2008-18 decade, about as fast as the average
for all occupations. Continued downsizing by companies and increasing
use of office technology may result in a more streamlined organizational
structure with fewer levels of management, reducing the need for some
positions. Demand should be strong for facility managers because
businesses increasingly realize the importance of maintaining, securing,
and efficiently operating their facilities. Cost-cutting measures to improve
profitability, streamline operations, and compete globally will continue to
be addressed by many organizations, resulting in more firms outsourcing
facility management services or hiring qualified facility managers who
are capable of achieving these goals in-house.
Administrative services managers employed in management
services and management consulting should grow as companies
increasingly look to outside specialists to handle a myriad of
administrative tasks that have become increasingly complex and
expensive. Administrative services managers specializing in contract
administration will also be in demand as outsourcing of administrative
tasks becomes increasingly prevalent for activities such as food and
janitorial
services,
space
planning
and
design,
energy,
18
19
COMPANY PROFILE
20
COMPANY PROFILE
CMS Computers was founded in 1976. In Feb 2009, The
Blackstone Group invested for a majority stake in the IT Infrastructure
Management and Outsourced Business services division of the company
and created CMS Info Systems. Exec Vice Chairman and CEO Mr.
Rajiv Kaul. Partner - Actis Capital LLP, UK. Senior Director
Microsoft Emerging Markets including BRIC countries. Country Head
and CEO Microsoft India.
The Blackstone Group Leading global investment and advisory firm,
headquartered in New York. More than 130 private equity transactions
globally with a cumulative equity commitment of more than $30 billion.
Provider of world class services in Systems integration, IT infrastructure
management and IT training with market leadership in outsourced cash
21
Dedicated
Exclusive alliance for over 15 years with Data card Ltd world leader in
Plastic card personalization systems and solutions.
Card Procurement
High quality plastic card procurement worlds leading
suppliers
Card Personalization
EMV chip card personalization
Magnetic stripe encoding, embossing & tipping, indenting,
protective and holographic top coat application, high speed
printing of color photos, text, graphics etc
23
Field
Services
(Cash
Replenishment,
FLM,
25
26
27
REVIEW OF LIERATURE
28
REVIEW OF LIERATURE
A category of management that includes facility selection and
acquisition, building services, information systems, communications,
safety and health, physical security, and emergency preparedness.
29
30
31
To find out the facilities given by the management to the staff with
reference to CMS Info Systems Pvt Ltd.
To find out the Effectiveness of motivation given to the staff,
working in the organization.
To cover and highlights the needs of the staff who are working in
the organization
To suggest any necessary improvements regarding the facilities
given by the organization
32
Time and cost are other constraints, the so the study of the sample
has been limited to only 50 members.
34
RESEARCH METHODOLOGY
35
RESEARCH METHODOLOGY
36
37
DATA USED:
Primary data is used to collect the opinion, feeling and attitude of the
public.
DATA COLLECTION METHOD:
A survey method has been used to collect the data.
INSTRUMENT USED:
Questionnaire has been use for the purpose of survey and
questionnaire is structured one and it consists of multiple choice of
question followed by dichotomous question.
PERIOD OF SURVEY:
The duration of the study has been for the two months.
SAMPLING
Sampling may be defined as the selection of some part of an
aggregate or totality. On the basis of which a judgment or inference about
the aggregate or totality is made. Research conducted by considering only
a few units of population is called as Sampling. Sampling is an important
and persuasive activity. Sampling technique has got its own Range of
advantages
Reduce cost owing to a study of selected units from the population
Greater speed is there due to smaller units to be studied
Greater accuracy is results
Greater depth of information
Reservation of units for reuse in destructive nature of experiments
is possible
38
METHODS OF SAMPLING
In this study non probability sampling has been adopted. Under the
non probability sampling convenience sampling has been taken for the
purpose of study.
CONVENIENCE SAMPLING
The sampling units are chosen primarily on the basis of
convenience to the researcher is known as Convenience Sampling.
SAMPLE SIZE
One can say that the sample must be an optimum size that it is should be
neither excessively large nor too small. Technically, the sample size
should be large enough to give a confidence interval of desired width and
as such the size of the sample must be chosen by logical process before
sample is taken from the universe
Data Collection and Analysis
Exhaustive list of the entire employee is obtained. A sample size of
50 is chosen to be representative of the population (nearly 10%). Sample
interval is determined by dividing total no. of employee by the sample
size (=18.32).Every tenth individual appearing in the exhaustive list is
then selected. Samples drawn are used to collect data pertaining to
employees satisfaction as well as importance towards the 15 attributes
listed.
39
40
41
HR & Administration
Accounts
Sales & Marketing
Service
Customer Care
Total
MALE
15
15
200
350
150
730
FEMALE
6
20
30
30
100
186
TOTAL
21
35
230
380
250
916
FEMALE
186
TOTAL STRENGTH
916
SAMPLE SIZE
50
SAMPLE INTERVAL
(916/50) = 18.32
42
43
SI.NO
1
2
3
Particulars
Extremely Satisfactory
Satisfactory
Extremely Not satisfactory
Total
Respondents
Percentage
34
7
9
50
68
14
18
100 %
Inference:
According to the survey,
68%of the respondents have expressed that they are
extremely satisfactory with working environment,
14% of the respondents have expressed that they are
satisfactory in working environment,
18% of the respondents have expressed that they are
extremely not satisfactory with the working environment,
44
45
SI.NO
1
2
3
Particulars
Satisfactory
Neutral
Not satisfactory
Total
Respondents
27
18
5
50
Percentage
54
36
10
100
Inference:
According to the survey,
54%of the respondents have expressed that they are
extremely satisfactory with convenient work location,
36% of the respondents have expressed that they are
satisfactory with convenient work location,
10% of the respondents have expressed that they are
extremely not satisfactory with convenient work
location.
46
47
Particulars
Extremely Satisfactory
Satisfactory
Extremely Not satisfactory
Total
Respondents
29
6
15
50
Percentage
58
12
39
100
Inference:
According to the survey,
58%of the respondents have expressed that they are
extremely satisfactory with recognition the
organization is providing for your work accomplished,
12% of the respondents have expressed that they are
satisfactory with recognition the organization is
providing for your work accomplished,
39% of the respondents have expressed that they are
extremely not satisfactory with recognition the
organization is providing for your work accomplished,
48
49
SI.NO
1
2
3
Particulars
Extremely Satisfactory
Satisfactory
Satisfactory Not satisfactory
Total
Respondents
22
12
16
50
Percentage
44
22
32
100
Inference:
According to the survey,
44%of the respondents have expressed that they are
extremely satisfactory with happy with the
50
51
SI.NO
1
2
3
Particulars
Extremely Satisfactory
Satisfactory
Extremely Not satisfactory
Total
Respondents
32
15
3
50
Percentage
64
30
06
100
Inference:
According to the survey,
64%of the respondents have expressed that they are
extremely satisfactory with the timeliness of
maintenance repairs,
30% of the respondents have expressed that they are
satisfactory with the timeliness of maintenance
repairs,
06% of the respondents have expressed that they are
extremely not satisfactory with the timeliness of
maintenance repairs.
52
53
SI.NO
1
2
3
Particulars
Extremely Satisfactory
Satisfactory
Extremely Not satisfactory
Total
Respondents
37
8
5
50
Percentage
74
16
10
100
Inference:
According to the survey,
74%of the respondents have expressed that they are
extremely satisfactory with facility given by
management,
16% of the respondents have expressed that they are
satisfactory with facility given by management,
10% of the respondents have expressed that they are
extremely not satisfactory with facility given by
management.
54
55
SI.NO
1
2
3
Particulars
Extremely Satisfactory
Satisfactory
Extremely Not satisfactory
Total
Respondents
15
22
13
50
Percentage
30
44
26
100
Inference:
According to the survey,
30%of the respondents have expressed that they are
extremely satisfactory with interesting and enjoyable
work,
44% of the respondents have expressed that they are
satisfactory with interesting and enjoyable work,
26% of the respondents have expressed that they are
extremely not satisfactory with interesting and
enjoyable work.
56
57
SI.NO
1
2
3
Particulars
Extremely Satisfactory
Satisfactory
Extremely Not satisfactory
Total
Respondents
18
22
10
50
Percentage
36
44
20
100
Inference:
According to the survey,
36%of the respondents have expressed that they are
extremely satisfactory with sense of achievement,
44% of the respondents have expressed that they are
satisfactory with sense of achievement,
20% of the respondents have expressed that they are
extremely not satisfactory with sense of achievement.
58
Particulars
Extremely Satisfactory
Respondents
32
Percentage
64
59
2
3
Satisfactory
Extremely Not satisfactory
Total
11
7
50
22
14
100
Inference:
According to the survey,
64%of the respondents have expressed that they are
extremely satisfactory management support for
additional training and education,
22% of the respondents have expressed convenient
that they are satisfactory with additional training and
education,
14% of the respondents have expressed that they are
extremely not satisfactory with additional training and
education.
60
SI.NO
1
2
3
Particulars
Extremely Satisfactory
Satisfactory
Extremely Not satisfactory
Total
Respondents
36
5
9
50
Percentage
72
10
18
100
61
Inference:
According to the survey,
72%of the respondents have expressed that they are
extremely satisfactory with job security,
10% of the respondents have expressed that they are
satisfactory with job security,
18% of the respondents have expressed that they are
extremely not satisfactory with job security.
62
SI.NO
1
Particulars
Extremely Satisfactory
Respondents
12
Percentage
24
63
2
3
Satisfactory
Extremely Not satisfactory
Total
25
13
50
50
26
100
Inference:
According to the survey,
24%of the respondents have expressed that they are
extremely satisfactory with personal development,
50% of the respondents have expressed that they are
satisfactory with personal development,
26% of the respondents have expressed that they are
extremely not satisfactory with personal development.
64
SI.NO
1
2
3
Particulars
Extremely Satisfactory
Satisfactory
Extremely Not satisfactory
Total
Respondents
22
12
16
50
Percentage
44
24
32
100
Inference:
According to the survey,
44%of the respondents have expressed that they are
extremely satisfactory with promotional career,
24% of the respondents have expressed that they are
satisfactory with promotional career,
32% of the respondents have expressed that they are
extremely not satisfactory with promotional career.
66
Particulars
Extremely Satisfactory
Satisfactory
Extremely Not satisfactory
Respondents
12
8
30
Percentage
24
16
60
67
Total
50
100
Inference:
According to the survey,
24%of the respondents have expressed that they are
extremely satisfactory with extra benefits provided
68
69
SI.NO
1
2
3
Particulars
Extremely Satisfactory
Satisfactory
Extremely Not satisfactory
Total
Respondents
38
08
04
50
Percentage
76
16
08
100
Inference:
According to the survey,
76%of the respondents have expressed that they are
extremely satisfactory with food served by canteen,
16% of the respondents have expressed that they are
satisfactory with food served by canteen,
08% of the respondents have expressed that they are
extremely not satisfactory with food served by
canteen.
70
SI.NO
1
2
Particulars
Extremely Satisfactory
Satisfactory
Respondents
22
8
Percentage
44
16
71
20
50
40
100
Inference:
According to the survey,
44%of the respondents have expressed that they are
extremely satisfactory with employee suggestion
scheme,
16% of the respondents have expressed that they are
satisfactory with employee suggestion scheme,
40% of the respondents have expressed that they are
extremely not satisfactory with employee suggestion
scheme.
72
73
74
75
76
SUGGESTIONS
Suggestions
77
78
CONCLUSION
Conclusion
A study to find out whether the employees are satisfied by the
facilities given to them in the organization. The study was
79
80
ANNEXURE
A STUDY ON FACILITY MANAGEMENT
81
1.
Name
2.
Age
3.
Marital Status
4.
Education Level
5.
Working experience
6.
7.
Satisfactory (
8.
) b.
) b.
Satisfactory (
) b.
satisfactory (
Are you happy with the opportunities given by the organization for
Flexible working hours?
a. Extremely Satisfactory
10.
) b.
satisfactory (
) b.
satisfactory (
)
82
11.
12.
satisfactory (
) b.
)
14.
satisfactory (
13.
) b.
) b.
satisfactory (
15.
) b.
satisfactory (
16.
satisfactory (
satisfactory (
17.
) b.
) b.
)
) b.
satisfactory (
)
83
18.
19.
) b.
satisfactory (
satisfactory (
Are you satisfied with the Quality of food served in the canteen?
a. Extremely Satisfactory
20.
) b.
) b.
satisfactory (
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
84
BIBLIOGRAPHY
BIBLIOGRAPHY
www.Google.com
www.citehr.com
www.scribe.com
85
www.cmsinfosystems.com
www.younghrworld.com
Facility management hand book
86