HONESTO NON ORTILLA

2548 Callejon 7 Del Pan, Sta. Ana, Manila,

Philippines 1009
639158558785
Email: ortilla.nes@gmail.com
PERSONAL INFORMATION
Nickname:
Height:
Weight:
Fathers Name:
Occupation:
Mothers Name:

Nes
55
100 lbs
Miguel L. Ortilla
Bookkeeper (deceased)
Rosa N. Ortilla (deceased)

TERTIARY EDUCATION
National College of Business and Arts
Bachelors Degree in Business Administration
Major in Banking and Finance
2002

SECONDARY EDUCATION
Far Eastern University
Nicanor Reyes St., Sampaloc, Manila, Philippines
1990

PRIMARY EDUCATION
Saint Francis School
New Panaderos, Sta. Ana, Manila, Philippines
Preparatory to Grade III
Consistent Honor Student
1983
A. Mabini Elementary School
Severino-Soler St, Quiapo, Manila, Philippines
Graduated 1st Honorable Mention
1986

WORK EXPERIENCES
ANZ Banking Group
28th flr MDC 100 Bldg, Bgy Bagumbayan, Eastwood City, Quezon City
ANZ SKIPS Trace Officer
October 2013 December 12, 2014
ANZ Banking Group
28th flr MDC 100 Bldg, Bgy Bagumbayan, Eastwood City, Quezon City
ANZ Insurance Specialist
May 6, 2013 October 2013

JP Morgan Chase & Co

Net Plaza Bldg., 31st St., eSquare Zone, Crescent Park West, BGC, Taguig City, Philippines
Risk Ops Analyst Debit Card Fraud Prevention
January 12, 2012 May 2013

Thomson Reuters
2/3 World Square, #22 Upper McKinley Town Center
Taguig City, Philippines
Customer Support Executive Data and Applications Markets Services
January 4, 2010 December 29, 2011
24/7 Customer Philippines, Inc
8f Insular Life Building
Ayala Ave cor Paseo de Roxas Sts., Makati City, Philippines
Subject Matter Expert (SME)
Pre-Activation Customer Support
Australian Telecom Account
May 24, 2007 December 16, 2009
Sutherland Global Services
25th flr. Exportbank Plaza Bldg.,Sen. Gil Puyat cor Pasong Tamo, Makati City, Philippines
Customer Service Agent
Blended inbound voice & email support UK Account
July 10, 2006 May 21, 2007
West Contact Services, Inc.
28th flr. Exportbank Plaza Bldg.,
Sen. Gil Puyat cor Pasong Tamo
Makati City, Philippines
Senior Agent
Dedicated CS SAVEs Team
February 21, 2005 July 10, 2006
West Contact Services, Inc.
28th flr. Exportbank Plaza Bldg.,
Sen. Gil Puyat cor Pasong Tamo
Makati City, Philippines
Customer Service Representative
May 31, 2004 February 21, 2005
West Contact Services, Inc
28th flr. Exportbank Plaza Bldg.,
Sen. Gil Puyat cor Pasong Tamo,
Makati City, Philippines
Technical Support Representative
March 29, 2004 April 12, 2004
RCPI-Bayantel
RCPI Bldg., 711 EDSA cor. New York St., Cubao, Quezon City, Philippines
Purchasing Staff - Purchasing Department
July 03, 1996 - November 08, 1997
Handled paperworks and importation procedures on indent orders.
Philippine Airlines
On-the-Job Training
MBC - Comms. Opns.
February - April, 1996
Completed 200 hours training

Philippine Airlines
On-the-Job Training
Line Maintenance and Production Control Division
January - March, 1992
Completed 180 hours training

ACHIEVEMENTS
1st place
Accounting Quiz Bee
NCBA Cubao
August 07, 1998
Stage actor
"LOOBAN"
NCBA Cubao
August 20-23, 2000
Technical Assistant for Stage Play
"TUNGKOD"
NCBA Cubao
September 20-22, 2000
Technical Assistant for Stage Play
"TUNGKOD"
AFP Medical Center V. Luna Rd., Quezon City
February 20-23, 2001

AFFILIATIONS
Vice-President
Junior Bankers Association
National College of Business & Arts - Cubao
December 1999 - August 2000
4th Year Representative
ENIGMA - The English Club of NCBA - Cubao
ENglish as an Impetus for Growth, Mastery & Achievement
August 2000 - October 2000
Technical Assistant for Productions
Stage Play Production
ENIGMA - The English Club of NCBA - Cubao
ENglish as an Impetus for Growth, Mastery & Achievement
October 2000 - March 2001

INTERESTS/HOBBIES
Computer literate, internet browsing, paranormals, reading books, guitar playing,
skateboarding, basketball, billiards, listening to music, lettering, t-shirt printing

LANGUAGES/DIALECTS SPOKEN
Filipino
English

SEMINARS/WORKSHOPS ATTENDED

SKIPS Trace Training/Collections Process

October 2013
ANZ Banking Group
ANZ Personal Loans Insurance Training
May 2013
ANZ Banking Group
Financial Markets Training
(Equity, Fixed Income, FX/Money Market, Commodities & Energy)
Thomson Reuters
January 2010 February 2010
Reuters 3000 Xtra Product Training
Thomson Reuters
February 2010 March 14, 2010
Subject Matter Expert (SME) Training
Pre Activation Customer Support
24/7 Customer Philippines, Inc.
June 2007
Australian Culture & Familiarization Program
Product Specific Training
24/7 Customer Philippines
May 24, 2007 June 14, 2007
SAVEs Strategy Team Product Training
West Contact Services, Inc.
February 17 20, 2005
April 25 May 09, 2005
American Accent Training & US Geography Familiarization
Product Specific Training
West Contact Services, Inc.
May 31, 2004 June 4, 2004
Microsoft Office '97 Enhancement Program
August 1996
Human Resources Department
RCPI-Bayantel
RCPI Employees' Interaction and Leadership Workshop
October 1996
Las Brisas Hotel
Antipolo City, Philippines

CHARACTER REFERENCES
Ma. Leonice Arda
Team Leader - ANZ Global Services
632 917 8727615
Marvin Rocas
Team Leader
24/7 Customer Philippines
632 917 8496278