Software Engineering Services

Platform
services

Reverse
engineering

Porting

Integration

Engineering
support

Configuration
mgmt

Build and release

Testing

Manual

Testing

EOL/EOS

Third Party
components

Cloud
enablement

Installation

Vendor
management

Knowledge
management

Documentation

Automation

Functional

Performance

Regression

Certification

Unit

Integration &
system

Interoperability

Usability

LQA

Security

Globalization
and tech pub

I18n

Software L10n

User
documentation

Technical
documentation

Help

Documentation
L10n

Technical
support

L0 helpdesk

L1-L3 support

Multilingual

Follow the sun

Consumer

Enterprise

Deployment

Planning

Architecture

Optimization

Configuration

User Training

Licensing

Forward
engineering

Product
management

Requirements

Architecture

Design

Usability

Software Product Launch

and Acceleration

Changing drivers of outsourced software development

Software is beyond

Coding

Time to market is
increasingly becoming
a key driver for
product outsourcing.
The other big driver is
access to new
technology or
Innovation

boundaries

Processes, best practices, life cycle models

Why engineer locally when

the consumption is global?

Ready to use components, recommended tools, reference architectures

Consumption of online

Enablers: Catalog based, on-demand, ready to use infrastructure, shared services

software is much higher

outside the United States

Case Studies

Morgan Stanley 2011

Enterprise threat management product

Booz Nasscom 2010

The challenges of modern day software development

Business problem: Enterprise threat management product had to be engineered and

sold through multiple channels - online, partner network and direct sales, globally
HCL solution: To setup a complete organization which could accelerate the development
and deployment process and work on a risk reward model
Impact: Product engineered across 4 continents leveraging the best of skills from all over
the world. The product was released in 8 languages over multiple mediums and all the
channels of deployment and partner enablement were covered

Office automation solution

Delays in product launch and emerging market solutions

Tailored feature sets for specific target segments
Slow speed of customer adoption

IP / Frameworks

Business problem: Multiple patents are developed every year but only 30% are
prototyped due to lack of scale and focus
HCL solution: Extended the R&D group to 2 of the 5 development centers globally. Over
20 innovation programs are running in parallel
Impact: 27 prototypes in 12 months, 12 patents registered, created a business with a
potential of $1 Billion in 3 years, largest innovation partnership deal in India

ASSeT Transition framework for comprehensive and rapid product/process/tool knowledge transfer
PMSmart Best-in-class SDLC project management tool for large scale and complex projects
aRKmedes Knowledge management tool for quick training of professionals
T2ID HCL training organization. Enables rapid bootcamp training

HCL Value Proposition

& creating the associated solution delivery ecosystem to help build market leadership. Right now, 16,000

eootb@hcl.com

of

Accelerate software product development by

up to 30% though global engineering

Enhancements to market faster by 15%

Customer adoption though multiple channels

Service Components

Service Components

Service Components

Global program management utilizing best skills

globally and reducing project delay risk
Global Service Center (GSC) capability
Mature agile development framework
Automated testing frameworks (e.g. SCRUTINY)
COEs in mobility, cloud, product security,
performance engineering, UxD etc.

Key Metrics
95% on-time delivery over the last 2 years 3%
improvement compared to last year
Product launch time: 15%
Cost of development: Up to 20%

Architecture, domain and market consultants

Secure patent prototyping organizations
Innovation groups in customer specific areas
based on theme (e.g. emerging geo)

Key Metrics
No. of patents: 5-6%
Time to POC: 4-6 Months
Coverage: 20%

Professional services across multiple areas: e.g.

ecommerce, PLM
Presence in 31 countries
Alliance with all major platform and product
vendors
Partner enablement workshops and self learning
tool development

Key Metrics
Multiple channels: 2-3 more channels enabled
Partner enablement: 20%
Remote implementation support: 10%

Software Engineering Services

Platform
services

Reverse
engineering

Engineering
support

mgmt

Testing

Manual

Testing

Porting

Integration

EOL/EOS

Third Party
components

Cloud
enablement

Build and release

Installation

Vendor
management

Knowledge
management

Documentation

Automation

Functional

Performance

Regression

Unit

Integration &
system

Interoperability

Usability

LQA

Globalization
and tech pub

I18n

Software L10n

User
documentation

Technical
documentation

Help

Documentation
L10n

Technical
support

L0 helpdesk

L1-L3 support

Multilingual

Follow the sun

Consumer

Enterprise

Deployment

Planning

Architecture

Optimization

User Training

Licensing

Forward
engineering

Product
management

Requirements

Architecture

Software Product Launch

and Acceleration

Security

Changing drivers of outsourced software development

Design

Usability

Coding

Software is beyond

Time to market is
increasingly becoming
a key driver for
product outsourcing.
The other big driver is
access to new
technology or
Innovation

boundaries

Processes, best practices, life cycle models

Ready to use components, recommended tools, reference architectures
Enablers: Catalog based, on-demand, ready to use infrastructure, shared services

Why engineer locally when

the consumption is global?

Consumption of online
software is much higher
outside the United States

Case Studies

Morgan Stanley 2011

Enterprise threat management product

Business problem: Enterprise threat management product had to be engineered and
sold through multiple channels - online, partner network and direct sales, globally
HCL solution: To setup a complete organization which could accelerate the development
and deployment process and work on a risk reward model
Impact: Product engineered across 4 continents leveraging the best of skills from all over
the world. The product was released in 8 languages over multiple mediums and all the
channels of deployment and partner enablement were covered

Booz Nasscom 2010

The challenges of modern day software development

Delays in product launch and emerging market solutions
Slow speed of customer adoption

With experience of engineering over 100 software and internet properties for 70+ global customers,
HCL has put together the best of software engineering practices.
IP / Frameworks

Business problem: Multiple patents are developed every year but only 30% are
prototyped due to lack of scale and focus
HCL solution: Extended the R&D group to 2 of the 5 development centers globally. Over
20 innovation programs are running in parallel
Impact: 27 prototypes in 12 months, 12 patents registered, created a business with a
potential of $1 Billion in 3 years, largest innovation partnership deal in India

ASSeT Transition framework for comprehensive and rapid product/process/tool knowledge transfer
PMSmart Best-in-class SDLC project management tool for large scale and complex projects
aRKmedes Knowledge management tool for quick training of professionals
T2ID HCL training organization. Enables rapid bootcamp training

HCL Value Proposition

Hello, I'm from HCL's Engineering and R&D Services. We enable technology led organizations to go to market
with innovative products and solutions. We partner with our customers in building world class products and
creating associated solution delivery ecosystems to help bring market leadership. We develop engineering
products, solutions and platforms across Aerospace and Defense, Automotive, Consumer Electronics, Software,
Online, Industrial Manufacturing, Medical Devices, Networking & Telecom, Office Automation, Semiconductor
and Servers & Storage for our customers.

Accelerate software product development by

up to 30% though global engineering

Enhancements to market faster by 15%

Customer adoption though multiple channels

Service Components

Service Components

Service Components

Global program management utilizing best skills

globally and reducing project delay risk
Global Service Center (GSC) capability
Mature agile development framework
Automated testing frameworks (e.g. SCRUTINY)
COEs in mobility, cloud, product security,
performance engineering, UxD etc.

Key Metrics
95% on-time delivery over the last 2 years 3%
improvement compared to last year
Product launch time: 15%
Cost of development: Up to 20%

Architecture, domain and market consultants

Secure patent prototyping organizations
based on theme (e.g. emerging geo)

Key Metrics
No. of patents: 5-6%
Time to POC: 4-6 Months
Coverage: 20%

Professional services across multiple areas: e.g.

ecommerce, PLM
Presence in 31 countries
Alliance with all major platform and product
vendors
Partner enablement workshops and self learning
tool development

Key Metrics
Multiple channels: 2-3 more channels enabled
Partner enablement: 20%
Remote implementation support: 10%