monitoring the quality, quantity, cost and efficiency of the movement and storage of goods;

coordinating and controlling the order cycle and associated information systems;

analyzing data to monitor performance and plan improvements and demand;

allocating and managing staff resources according to changing needs;

liaising and negotiating with customers and suppliers;

Developing business by gaining new contracts, analyzing logistical problems and producing new
solutions.

When managing warehouse or transport staff, the role may also include:

implementing health and safety procedures;

managing staff training issues;

motivating other members of the team;

project management;

Setting objectives.
More senior roles in logistics may involve:

planning projects;

working on new supply strategies;

planning vehicle routes;

Using specialist knowledge, such as mechanical-handling systems, to provide consultancy

services.

Motivating, organizing and encouraging teamwork within the workforce to

Ensure set productivity targets are met;
training staff and monitoring their performance and progress;
communicating with other departments, staff groups and customers;
overseeing stock control and processing orders;
ensuring quality, delivery and budget objectives are met;
delivering and fulfilling objectives and directions from the operation's
Headquarters;
carrying out responsibilities for the use of automated and computerized
Systems;
responding to and dealing with customer communication by email, fax and

Telephone;
keeping stock control systems up to date and planning future capacity
Requirements
producing regular reports and statistics on a daily, weekly and monthly
basis;
briefing team leaders on the issues for that particular day;
visiting customers to monitor the quality of service they are receiving;
ensuring the health, safety, cleanliness and security of the work
environment;
Overseeing the planned maintenance of vehicles, machinery and
Equipment
Manage, oversee, supervise and participate in storeroom operations.
Approve requisitions, analyzes work orders, etc.
Operate forklift.
Supervise computer operations.
Brief staff on materials to be loaded or on assembly of items to be delivered.
Check with staff for changes that could affect delivery schedule; make schedule
Adjustments as needed.
Review paperwork from deliveries to determine if additional work requirements
will
occur.
Check documents for thoroughness and completeness and prepare additional
Documentation when necessary.
Initiate all requests for replenishment of stock.
Oversee the receipt and dispersal of materials entering or leaving warehouse;
help
Storekeepers with this task when required.

 Take periodic inventories and participate in monthly inventory program.

Perform related tasks as required

Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing
program, operational, and personnel policies and procedures.

Complies with federal, state, and local warehousing, material handling, and shipping requirements by
studying existing and new legislation; enforcing adherence to requirements; advising management on needed
actions.

Safeguards warehouse operations and contents by establishing and monitoring security procedures and
protocols.

Controls inventory levels by conducting physical counts; reconciling with data storage system.

Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting
equipment; issuing work orders for repair and requisitions for replacement.

Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances;
initiating corrective actions.

Completes warehouse operational requirements by scheduling and assigning employees; following up on

work results.

Maintains warehouse staff by recruiting, selecting, orienting, and training employees.

Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning,
monitoring, and appraising job results.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional
publications; establishing personal networks; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

Overseeing the receipt and storage of incoming items

Processing orders and planning the dispatching of products
Monitoring space and tracking stock levels
Setting aside storage areas for new stock
Planning rotes
Meeting productivity targets
Maintaining computerized admin (often in spreadsheet form)
Maintaining automated storage and retrieval systems
Recruiting, disciplining and training staff
Ensuring security arrangements are in place
Scheduling equipment maintenance and replacing when required
Ensuring products are stocked correctly and safely (especially chemicals and food, that could be pretty
dangerous)

10) Monitor product import or export processes to ensure compliance with

regulatory or legal requirements.

11) Ensure carrier compliance with company policies or procedures for product
transit or delivery.

12) Direct distribution center operation to ensure achievement of cost, productivity,

accuracy, or timeliness objectives.

13) Negotiate transportation rates or services.

14) Design models for use in evaluating logistics programs or services.

15) Supervise the work of logistics specialists, planners, or schedulers.

16) Prepare or file environmental certification applications.

17) Negotiate with suppliers or customers to improve supply chain efficiency or

sustainability.

18) Recommend purchase of new or improved technology, such as automated

systems.

19) Develop risk management programs to ensure continuity of supply in

emergency scenarios.

20) Plan or implement improvements to internal or external logistics systems or

processes.

21) Collaborate with other departments to integrate logistics with business systems
or processes, such as customer sales, order management, accounting, or shipping.

22) Analyze the financial impact of proposed logistics changes, such as routing,
shipping modes, product volumes or mixes, or carriers.

23) Direct inbound or outbound logistics operations, such as transportation or

warehouse activities, safety performance, or logistics quality management.

24) Analyze all aspects of corporate logistics to determine the most cost-effective or
efficient means of transporting products or supplies.

25) Direct or coordinate comprehensive logistical or reverse logistical functions for

product life cycles, including acquisition, distribution, internal allocation, delivery,
recycling, reuse, or final disposal of resources.

26) Communicate freight transportation information to customers or suppliers, using

transportation management, electronic logistics marketplace, or electronic freight
information systems, to improve efficiency, speed, or quality of transportation
services.

27) Review global, national, or regional transportation or logistics reports for ways
to improve efficiency or minimize the environmental impact of logistics activities.

28) Conduct or review environmental audits for logistics activities, such as storage,
distribution, or transportation.

29) Implement or monitor carbon or environmental management, accounting, or

audit systems.

30) Develop plans or set goals to reduce carbon emissions associated with storage
or transport activities.

RESPONSIBILITIES:
Strategic planning and execution to enhance the profitability, productivity and
efficiency of the operation
Full P&L responsibility including resource planning, cost estimation, budget
development and cost control
Manage e-Commerce processing and order fulfillment according to the service
agreement
Maintain service level requirements to customers and corporate stores
Continually identify and implement process improvements and efficiency
enhancements to improve productivity levels and profitability
Determine staffing requirements based on the operations needs. Identify
opportunities to improve staffing utilization
Maintain (or surpass) established inventory accuracy levels
Maintain strict inventory controls on all product movements inbound and
outbound to minimize product shrinkage
Interface directly with customers and vendors as needed
Initiate and coordinate major projects; including facility layout changes, selection
and installation of capital equipment, major repairs, etc.
Ensure training and proper usage of SAP ERP system and RF Units
Hire, train, coach, develop, and evaluate staff. Take corrective action as
necessary
Ensure compliance with federal, state, and local regulations. Consult with HR
Department as appropriate
Ensure compliance with all established company policies and procedures
Ensure housekeeping, safety, health and environmental compliance is included
as part of everyday activities
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Strong leadership competencies
Excellent interpersonal, written and verbal communication skills
Ability to influence and build relationships at all levels
Strong analytical skills and business acumen
Strong project management skills
Ability to multi-task and work in a fast paced environment; strong organizational
skills

Ability to create a positive, safe and healthy work environment

Proficiency in Microsoft Office Word, Excel, PowerPoint, Outlook
Knowledge of ERP and Warehouse Management Systems (WMS); SAP
preferred

Conducting the day-to-day warehouse operation.

Manage receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing
operational and personnel policies and procedures.

Planning, monitoring and supervising the receiving, handling, storage, preparation, delivery and dispatch of
products and orders.

Controlling inventory levels by conducting physical counts, reconciling with data storage systems.

Interpreting company policies to workers and enforcing safety regulations.

Maintaining warehouse staff by selecting, recruiting, and training employees, following up on work results.

Producing regular reports and statistics on a daily, weekly and monthly basis.

Provide strategy and guidance for successful 3PL delivery

Identify ongoing operations and process improvements within the 3PL
Act as the day to day contact for issue resolution within the facility
Continually identify cost savings opportunities to reduce the JCrew cost footprint
Successfully meet or exceed budgetary objectives
Drive and monitor activities to ensure quality requirements are maintained
Passionately foster team cohesion and engagement/collaboration of team members
Work with minimal supervision
Partner with 3PL provider to execute against KPIs: Cost, Receipts, Inventory Levels,
Accuracy, On-time delivery, and customer exceptions

Monitor and report financial data for various periods (daily, weekly, monthly, etc.)

Communicate accurate and timely data on projects, issues and resolutions to Sr. Director

Communicate accurate and timely forecast, Branding and packaging changes to 3PL

Demonstrate strong analytical ability

Exhibit strong Leadership and presentation skills

Effectively multi task and appropriately adjust priorities as needed

Travel -50%

Must be re-locatable

As an Operations Manager working in the courier industry, you will be required to

oversee day-to-day office management tasks, ensuring that all safety regulations
are adhered to.

Customer service is extremely important and in the role of Operations Manager, it

will be your job to ensure service levels are maintained and customer satisfaction
achieved.
You will manage a team of people and it will be your responsibility to ensure all
training needs are met and that performance is monitored and feedback provided at
regular intervals.
As a member of the management team, you will be expected to prepare, revise and
submit reports, budgets and other documentation as required.
The Operations Manager is responsible for implementing quality management and
other regulatory compliance strategies in line with company policy.
Couriers usually perform many of the following tasks:
Planning delivery routes.
Loading items onto the van.
Collecting instructions from the central depot.
Examining vehicles before delivery.
Signing for the item upon collection.
There are quite a few options.
Most large logistics firms like Blue Dart, Aramex etc have warmed up to e-commerce and are quite
frequently used by e-commerce websites. As far as I am aware, Aramex, the Jordan-based logistics giant,
even has a dedicated portal providing e-commerce solutions.
In addition to these, Jabong's logistics branch (Javas) has externalized itself, and provides logistics
solutions to e-commerce companies.
Your logistics cost will vary significantly based on your volumes, origin and destination, and mode of
payment. Almost all logistics firm charge a hefty CoD (Cash on Delivery) surcharge, which will drive up
your costs significantly.
End-mile Logistics for E-commerce in India is an expensive and difficult problem.

Logistics service is one of the most challenging task in E-commerce industry in India.
Attributes of the problem are:
1) Pin code Reach
2) COD option and COD Pin code Reach.
3) Trust on the 3rd party vendor to attempt shipment
4) Ships to Delivery Time

5) Packages lost
6) Costs per Kg and Collection cost for COD orders.
7) Size of Product (Weight and Volume)
So the solution depends on which attribute you wish to optimize.
>If you want a very large pin code reach and cost doesn't matter much you must go for Bluedart, Aramex,
First Flight etc...
>If you want Logistics service provider that work mainly for E-Commerce companies then Delhivery,
Chotu provide such service but there service is limited mainly to tier 1 cities.
>If you want to deliver products like TV, AC, Refrigerators ... then you have to go for Bluedart surface or
Gati.
and so on ....
Per Shipment Cost: Per shipment cost depends on a lot of things such as the weight, volume, packing
cost, if the order is COD or STD, tier of pin code. So it varies from Rs 25 - 500 depending on values that
attribute take.
Normally:
Per .5 Kg Cost varies from Rs 20-60
Cod charges are in format Max(x,y% of collectible amount)
Where x is 25-60 and y is 1.5-3%

2
Vishal S Totla, AVNbiz.in - Ecommerce service provider.
Vote by Nayan Ratandhayara.
If you are looking for logistics solutions try our services, we have recently tied up with zepo.in and there
are many new startups to whom we provide services of leading players in the market.
For new startups we are providing an exclusive rate for shipping and that too without any volume
commitment, you can send your shipment to anywhere in India for just Rs. 49/- per kg with TAT of
96hours. With the wide range of pincodes (8800 approx) pan India and with COD option available for
more than 6000 pincodes & you can even sell your products internationally.
For further details you can drop a mail on sales@avnbiz.in or visit www.avnbiz.in
Statistics say that there are 40% return on Cash on Delivery.

1.

Using different ways of transport to ship the goods is a nice idea to save costs.
For example , if the destination distance is less, you can choose roadways or
railways instead of airways to ship the product. The cost for these ways of transport
is different and cuts your cost of shipping.

2.

Sometimes you can also choose hybrid shipping mechanism. Using multiple
ways like Airways plus roadways also is a good option to save the cost.

3.

Last mile delivery generally invites lot of cost. India being large geographically,
its tough to manage the last mile delivery. Partnering with local vendors and using
effective analysis will actually reduce this cost.

4.

Packaging of the product is most important to reduce the shipping cost. Instead
of using the standard packaging, you can pack the product keeping the volume also
into consideration. Volumetric packaging also adds up to the cost. Depending on
which way of transport you use, pack the product accordingly and ship them.

5.

Finally you can throw away discounts or use cart level promotions to let
customer buy some more products at the checkout. This will not only increase your
sales, but also will reduce shipping cost since they all will ship to the same
destination.

Responsible for overseeing the inventory management process especially on

delivering processes that involves in-coming/out-going process and transportation
arrangements.
Develop methods and procedures for scheduling of out-going orders and verify each
shipment with accurate details of delivery and standards.

Develop and maintain transportation system on domestic and international freight

that ensures business needs are met.

Maintain receiving, warehousing and distribution operations by initiating,

coordinating and enforcing program operational and personnel policies and
procedures.

Develop and lead process and SOPs to ensure

Manage customer service activities including customer satisfaction, interface with

sales, production and quality ensuring that customer service is tip top including
resolving critical customer complaints.

Oversee the planned maintenance of company vehicles.

Maintain metrics, reports, process documentation, customer service logs, or training

or safety records.

Perform related duties as assigned or as the situation dictate.

Logistics Operations Including:

Inbound shipment tracking and delivery from overseas manufacturing to local

distribution and warehousing facilities.

Space management within the warehouse facility.

Outbound shipping and delivery to customer distribution.

Warehouse information systems management maintenance.

Transportation Management:

Reverse logistics process, managing all return shipments from customers to hubs,
including reconciling claims and invoice discrepancies.

Ensure company is in compliance with laws and regulations regarding transportation,

including hazardous materials.

Resolve any legal issues pertaining to transportation/ distribution.

Carrier Management, negotiation and performance analysis.

Customs.

Contract negotiations.

Management of departmental:

Will have supervisory responsibility.

Performance standards measured by department standard KPI for business process

to include delivery variance, outstanding claims, shipping volume, inventory
accuracy.

Motivate, organize and encourage teamwork within the workforce to ensure set
productivity targets are met.

Requirements (Minimum qualifications and experience):

Must possess a diploma or degree in Business or Transport/Logistics Management.

Min. 5 years in admin management or related knowledge.

Good command of written and spoken Mandarin/Chinese, English and Bahasa

Melayu.

Good interpersonal and communication skills.

Ability to adjust to and work with teams.

Ability to drive and inspire.

Confidence.

Attention to detail.

Able to work independently, meet datelines, under pressure and a team player.

Strong commitment to developing team members.

Positively influence others to achieve results that are in the best interest of the
organization.

So in general, retail earns 30 per cent in gross margin and spends 12 per cent on
marketing, 6 per cent on lease/rental, 1 per cent on technology, 3 per cent on operations
and 1 per cent on G&A to make 7 per cent operating margin. And if there is a high level of
unsold inventory, the 7 per cent operating margin can be operating loss (assuming a
minimum of 7 per cent unsold inventory).

Payment Collection: You could end up giving a significant share of your revenue here
(~4% or more) even when you get paid by net banking. With a business of thin margin,
this effectively means you are parting away with almost half of your profits. Fraudulent
charges, chargebacks etc. all become merchants responsibility and hence to be
accounted for in the business model. To add to it, you still dont get that world class
service which gives a seamless experience for users. They might be greeted by a poorly
designed landing page of your gateway which will ask a million questions even if user
wants to pay by netbanking. This might lead to low conversion rates. Logistics: You have
to deliver the product, safe and secure, in the hands of the right guy in right time frame.
Reaching this Holy Grail with not spending too much is a dream for Indian ecommerce
initiatives. Regular post doesnt offer an acceptable service level, couriers have high
charges and limited reach. Initially, you might have to take insurance for high value
shipped articles increasing the cost. Low value articles will have significant shipping cost
which will make them costly. Vendor Management: However advanced your system may
be, you will have to come down and deal in an inefficient system for inventory
management. This will slow you down drastically. Most of them wont carry any digital
data for their products. No nice looking photographs, no digital data sheet, no
mechanism to check for daily prices, availability to keep your site updated. Taxation:
Octroi, entry tax, VAT and lots of state specific forms which accompany them. This can
be confusing at times with lots of exceptions and special rules. - See more at:

http://www.nextbigwhat.com/ecommerce-in-india-challenges297/#sthash.DGyVMaTj.dpuf