Professional Documents
Culture Documents
Most people have busy lives, and certainly most health care workers have busy
schedules. If we are going to give ihe best cnre to our patients, it is important that they be in
the right place at the right tiwe. If they anive late, or become lost, it may mean delaying or
missing important diagnostic procedures or treatment. It is, therefore, very impmiant that we
provide clear instructions regarding appointments.
In many cases, it is necessary to make appointments by telephone. This is not the best
means of communication. Not only may the sound be poor, but we lose the benefit of visual
cues, so-called body language. Because of the difficulty and embarrassment, both you and
your non-Japanese speaking patients may be anxious to end a telephone conversation too
soon. They may think they ha-;e understood you, or even preter:d that they have understood
when in fact they did not. Alway0 take the time to confirm important infmmation.
After making an appointment by telephone, a common and very useful practice in
Japan is to fax patients a map showing where they are supposed to go. If you are sending a
patient from one place to another in a large hospital, it may be worthwhile to draw a map or
accompany them at least part of the way. This S!Dall incon\'enience to you may save a lot of
trouble later, and makes a strong impression on the patient about your kindness.
Often in Japan, patients are kept waiting for a long time before they are examined or
treated. This may not be the custom in other countries. In some countries, patients expect to
be seen at precisely the time of their appointment. Be aware ofthis, and if there is likely to be
a long wait, explain this to your patients. If they are warned ahead of time and are prepared
for a long wait, this will avoid misunderstandings.
Situation 1: A patient telephcr:es to m2ke an appointment.
Patterns:
on Wednesdays
.,l
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Doctor: I want to see the X-rays before you go home. Please wait for them to develop the Xrays.
Mr. Smith: Will that take long?
Doctor: It may take about 30 minutes to develop the film. Then bring the X-rays back here.
Okay?
Mr. Smith: I understand. I'll wait for them to develop the X-rays, and then I'll bring them to
you.
P~tterns:
~o
* Let me I I'll
... show you on this metp
... draw ycu
map
Discussion:
1. In situation 1, what additional questions do you think the receptionist should have asked?
2. In situation 1, what addit!cmal information do you think the receptionist should have given
to the patient?
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3. Why do you think it is a good idea or a bad idea to make specific appointment times for
each patient?
4. In the second situation, the doctor showed the patient a map to help him find the X-ro.y
department. What advantage does a map have over spoken directions?
5. Apart from maps, what other methods can a hospital use to help patients find their way
around?
Reading Text 11
Receiving health care in Japan requires completing a certain amount of paper work.
This seems natural to Japanese people, but may be a major source of stress to patients from
other countries.
An obvious and important soL..rce of stress is that Japanese paperwork has to be
completed in the Japanese language - naturally! However, very few visitors or foreign
residents are capable of reading and writing Japanese well enough to complete the necessary
forms without assistance. This creates embarrassment and feelings ofhelplessness which
compound an already stressful situation. Sooner or later, you will almost certainly be called
upon to assist someone in filling out Japanese forms. Try to consider nGt just the information
that you need to gather, but also the feelings of the patient you are assisting.
Additionally, the health care system in Japan is naturally different from that in a
visit0r's home country. In some ways the Japanese system may be better, in other ways it may
bE' worse. However, just bemg different creates stress in patients who do not know \'.hat to
expect, and do not know what is expected of them. You may have unconscious assumptions
that your breig11 patients understand the system, when in far::t they don't. Witl:om ap1~earing
condescending, be prepared to give clear instructions, in simple language to patients who
need to perform certain tasks in your hospital or clinic.
Finally, you should understand that many people in Japan may seem overly
bureaucratic. Visitors may be used to a much simpler system, where care is provided without
much attention to gathering personal information. This is not always the case, but to some
non-Japanese it may seem that there is too much paperwork, and that they are asked to
provide information which seems irrelevant to health care. You cannot change the system of
your hospital or clinic, but try to be flexible and understanding of the cause of your patient's
stress.
Situation 1: A patient comes to a clinic for the first time.
write~
name on form.)
Receptionist: Is this your family name?
Patient: That's right. Now what goes here? (Points to space for address on form.)
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Receptionist: Your address goes here and your telephone number goes here.
Patient: What does this say? (Pointing to fonn.)
Receptionist: That says age.
Patient: What should I put here?
Receptionist: Put your birthday there - year, month and day.
Patient: That was easy. Thank you.
Receptionist: You're welcome. Now, may I see your health card?
Patient: Here you
a~e.
Receptionist: Thank you. Now, you can have a seat over there, and I will call you in just a
few minutes.
Patterns:
* Is this
... your first visit I your initial visit I your first time
D ... here/to see us
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t~alth
*I would like to
... make I get I arrange an appointment
0 ... to see the doctor I for an examination
*Have you
... been here before I previously
... seen the doctor before
*May I
... see I have your health card I insurance
* Anyone who stays I lives
... in Japan more than one I a year
0 ... is required to/ must I should enroll in the National Health Insurance Plan
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.'
*If you stay in Japan for ...
* Foreign students I visitors I temporary workers
... can apply for I can get I should have
0 ... a health card I health insurance
Discussion:
1. If you were in a foreign country and could not read or write the language, what special
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WRITING
We know that effective writing will help students in their coursework but it's equally
important to write well in the workplace. If a job interviewer is considering two qualified
candidates, the candidate who can write well will have the edge. If ycm're interested in
improving your basic writing beyond correct grammar and punctuation, this course will help
you. The more you write, the more confidence you will have in your abilities as a writer.
The best grammar and punctuation in the world can still produce average or even poor
writing if you don't know how to use the sentences _l-irvperly or which type of sentence works
best to get your point across. By the same token, if yc-u can write lyrical sentences but you
string them together inta paragraphs that are a tangled mess, the sense and impact of each
sentence is lost
This course is designed to give students the most flexibility and independence. You set your
own schedule and learn at your convenience. Just because this course is online doesn't mean
you're left on your own. The instructor will be reviewing and grading assignments and is
always available to answer questions through email.
Thi0 course as3umes you have a high school reading and writing level in English, and that
you understand sentence structure, grammar and punctuation.
1.
Writing a
C~mse
''A paragraph or essay form which probes and analyzes into the causes (rationale,
r.:asoning and background reasons) along with the effects (consequences, effects and
outcome) for a particular event, happening, condition or behavior".
Typically, students might confuse themselves between a cause and effect essay and a
compare and contrast essay. A cause and effect essay concentrates on the ability of the writer
to hook up the reasons why things happened ami lead to the particular consequences. In
additioa, the writer approaches the sequence of eve!1ts linearly, further analyzing the reasons
and impact vigilantly.
The Domino Effect
At times, an event might trigger another event or happening, which may lead to another
event, and it causes another event to happen. This is known as the causal chain or domino
effect.
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The writing style for (I_ cause and effect essay typically makes use of casual chains, logical
flow of events, systematic order of events and happenings. The writer should make use of
deductive analysis of the existing data to reach provide a logical reasoning of the particular
happening.
Organization
To organize your cause and effect essay, write down all the possible causes that come into
your mind for the specific effect.
Next, nanow down and categori.c:e the causes into parent causes. For examDle if your are
working on the canses of divorce then you can make parent categories of internal; external,
family specific and natural r,aLSPS ancl then assign the sub-causes hke lack o-!:'tolerance,
financial issues, work issues into ea:::L parent cau:se.
Fon;.1at an outline map of your cause and direct inducements. Then, you :::an adjust the map
into your essay structure by f01matting transition words and sentences.
Words and Phrases for Sentence Development in Cause and Effect Essay Writing
as a result
consequently
possibly
certainly
ncce~~ ~rily
initially
above all
finally
leads to
because
due to
probably
may
perhaps
last
equally important
first
unquestionably
therefore
thus
second
undoubtedly
primarily
thereof
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3. Cause/effect paragraphs generally follow basic paragrapl1 fonnat. That is, they begin with a
topic sentence and this sentence is followed by specific supporting details. For example, if
the topic sentence introduces an effect, the supporting sentences all describe causes. Here is
an example:
In recent decades, cities have grown so large that now about 50%
of the Earth's population lives in urban areas. There are several
reasons for this occurrence. First, the increasing industrialization of
the nineteenth century resulted in the creation of many factory jobs,
which tended to be located in cities. These jobs, with their promise of
a better material life, attracted many people from rural areas. Second,
there were many schools established to educate the children of the
new factory laborers. The promise of a better education persuaded
many families to leave farming communities and move to the cities.
Finally, as the cities grew, people established places ofleisure,
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Notice how each supporting sentence is a c&use that explains the effect mentioned in the topic
sentence. In the chart below are the main ideas of the above paragraph, to help you
understand the relationships better:
CAUSES
(Topic Sentence)
Cities have grown very
large.
[There are several reasons
for this.]
Notice also how the topic sentence is followed by the "focusing" or "prediction" sentence,
There are several reasons for this. Such sentences help the reader anticipate the organization
of the paragraph or essa)'.
2. Writing a Compare and Contrast Essay
Compare and Contr3st Essay Examples
Compare and contrast essay examples are some ofthe easiest college essays you will ever
have to write. We compare and contrast things in everyday life such as; choosing a shirt,
choosing what is for dinner, etc. When you are preparing to write your essay, take a look at
some compare and co:!1trast essay examples to see what you will need to include and not
include in your essay. Here are a few tips that can help you get started.
Most compare and contrast essay examples only consist of a title, introduction paragraph, 3
body paragraphs, and the conclusion. This is pretty standard for most essay formats
regardless if it's an essay example or the real thing. But before you begin writing your essay,
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it is important to brainstonn your topic and create a list of similarities and differences
between the subjects.
You will introduce the subject in your introduction paragraph. Example: "Though both apples
and oranges are a fruit, they have several differei!Ces, such as where they are grown and how
they are processed." Your opening statement should be general enough to follow it with the
necessary infonnation in the paragraphs to come. If you are too specific with your statement,
there will not be any room for explanation in the body paragraphs.
There are several ways you can develop the body paragraphs of your compare and contrast
essay.
1)
You can compare and contrast the elements of the subject in each paragraph. This is
referred to as point-by-point writing.
2)
You can use one paragraph to write about one subject, and the other paragraph to write
about the other subject. And use the final paragraph to do your comparison of the two
subjects.
3)
You can also limit yourself to writing about one similarity and one difference in your
essay.
4)
You can limit yourself to only the similarities or just the differences.
You don't want to confuse the reader, so it is best if you choose one format :me~ use it
throughout your essay. It is a good idea to try different formats in order to :End the one that
suits your topic. In addition to this, it is important to use good transition between pan:graY'hs
in a compare and contrast essay. Transitions make your essay flow from one point to the next.
Another type of fonnat that you can use to write your compare and contrast essay is to use
cue words. Cue words give clues as to whether you are comparing or contrasting the subjects
and make your essay easier to follow.
Good compare and contrast essay examples can show you exactly how to fonnat your
essay and lets you see what a completed essay should look like. Using these examples can
help prepare you to write your own essay, and give you something to compare your final
draft to in order to see if you have succeeded in writiDg a compelling essay.
Apples and oranges. All you need do in writing a compare and contrast essay is take two
subjects and show their similarities and their differences. When writing a compare and
contrast essay, the basic essay form of title, introduction, three paragraph body, and
conclusion makes it one of the easiest essays to wtite.
Before you begin writing, brainstorm to find similarities and differences between your
subjects.
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- ..
~uice
Sauce
Use your essay introduction to introduce both subjects and present the points you intend to
make.
Ex: Huwever, although apples and oranges are both fruits, they ~re each ripe with
differences, some of which are shuwn in the way they are grown and processed.
Format the body of your compare and contrast essay in one of severn.l ways:
1. You can compare and contrast different elements of each subject in each paragraph of
your essay body. This is also called "point by point" compa~ison and contrast.
Example 1:
1. (Compare) Apples and oranges are both tree fruits often grown commercially
in large orchards. (Contrast) However, apples grow in every climate and
oranges need tropical temperatures to produce fruit.
2. (compare) Although both fruits can be juiced, (contrast) apples are pressed and
only the juice is bottled whilt bc:th pulp and juice is squeezed from oranges.
3. (Compare) Again, while fruit saucF: is made fro:!ll both apples and oranges,
usually applesauce comes from the pared and plireed apple (contr&sl.) while
orange sauce may contain both the rind and :~1e P'Ilp of tl-:..e orange.
2. You can use one paragraph to discuss one subject, the seconc1 paragraph to discuss the
other and the final paragraph of the body to compare and contra3t the two subjects.
Example 2:
1. Apples are a tree fruit that is often grown commercially in large orchards. As
well as eaten from the tree, apples are also both pressed into apple juice or
pureed and processed into applesauce.
2. Oranges are also a tree fruit, nften ~rown commercially in large orchards. Like
apples, they can be eaten from the tree, squeezed into juices or processed into
orange sauce.
3. (Compare and contrast points discussed in paragraphs one and two.) One big
difference between apples and oranges is the way they are processed. Notice
that while apples are pressed for juice, orange juice is squeezed from the
orange. Another difference is that while apple juice contains only the liquid
pressed from the apple, orange juice may also contain the pulp fi-om the
orange. Although applesauce contains the pureed pulp of the pared apple,
orange sauce may contain bits of orauge rind as well as the pulp of the fi-uit.
3. You can also limit your essay to discuss only one similarity and one difference
between the two subjects.
4. You can structure you essay to compare only sinilarities or to contrast only
differences between your two subjects.
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Note: To avoid confusing your reader, it's best to follow the same order of representation in
each paragraph. For instance, in example one notice that the order is subject one (apples,)
comparison, and then contrast and followed by subject two (oranges,) comparison, and then
contrast.
You may want to try a couple of different formats for your topic in order to choose which
best suits your subject. In addition, using appropriate transitions between paragraphs is very
important in writing the compare and contrast essay. Transitions help your essay flow
smoothly from point to point yet keep your essay
on topic.
Cue Words
Another technique in w~compare and
contrast essay is to u s e . _ . that links one
paragraph to the next.cue words. Cue words are
clues to whether you are comparing your subjects
or contrasting them and make it easier for your
reader to understand your points.
~
Similarities
0 Is similar to
0 Both
0 Also
0 Too
0 As well
0 Like
Differences
D On the other hand
0 However
0 But
0 Although
0 Unlike
0 While
will undergo a healthy process from pregnancy to birth. This has become possible due to the
new and progressive ways of monitoring the status of a mother and her fetus. For instance,
most modem hospitals, with the help of electronic means, can survey a baby's heartbeats
using an internal device positioned directly on the fetus's head which measures the electrical
current produced by the heart (Stephen 26). The cesarean section rate today is approximately
30% in the United States and some birth procedures that were used in the past century have
been revealed as ineffective and have ceased (Berkowitz~ 10). The adoption of new
childbirth technology not only mitigates any risk that might have led to loss oflife or
disability a century ago, but assures a perfect outcome.
These positive changes can be attributed to nume:;ous scientific innovations,
ecor..amic development and better administration pJlicies. Also, decreased levels of illiteracy
both of medical staff and patients should abo be considered. Modem hospitals are
exceptionally scientific and complex institutions and have introduced complex diagnostic and
therapeutic technologies. Many hospitals have also broadened their services and have
transformed into institutions offering health education, research, training and disease
surveillance (Haag en 193 ). Still, this does not mean that modem hospitals do not face
challenges. For example, hospitals, especially those in developing countries, continue to be
plagued with shortages ofhospital beds and other necessities (Haagen 201).
At the same time, a hundred years ago, health care had faced difficulties caused by the
imperfection of treatment methods and drugs. Thus, using anesthesia during surgery a century
ago was linked with danger, sometimes even greater than the surgical procedure itself. The
most popular anesthetics were chloroform and ether, both administered over the patient's
mouth. This led them to fall into a conditior. of deep unconsciousness and many patients lost
their lives as a result of overdose (Haagen 193).
Giving birth to a ~hilda hundred years ago was a challenge as difficult as today, but
the situation was even more complicated due to the absence of modem painkillers and
technologies. A lot of women underwent childbirth with trepidation since they were aware of
a muther, or baby, who had died during this process. Back then, the status of the fetus could
be surveyt:d and monitored only by the means of a specially designed fetal stethoscope. Thus,
it was difficult to predict how the fetus would develop, as well as prevent possible dangers
for mother and child. Lots of women preferred to give birth at home, or just had no access to
hospitals where they could have been taken care of. Although cesarean sections were used
early in the twentieth centnry, the rate of recurrence was low.
Finally, it is important to remember that a hundred years ago, hospitals simply were
far worse equipped and the presence of many diseases as well as the reasons that caused them
were unknown to science. Illnesses that are now successfully cured with several injections of
an appropriate drug could kill a person living a hundred years ago. Besides, sanitary
conditions in cities and villages sometimes were awful and the methods of preventing and
treating epidemics were less effective than today. On the other hand, diseases that would be
resistant to drugs never, or rarely oc~urred and various types of viruses did not mutate at the
rates they do today.
It should be emphasized that there has been a radical transformation in the way
hospitals operate today compared to a century ago. Improvement in anesthetics
administration has made surgery safer and new birth techniques employed by hospitals have
facilitated a smooth child delivery procedure. Most of this can be attributed to new scientific
Page 47
innovations. Modern hospitals are not yet in the clear. They still face challenges like the
emergence of new diseases and a lack of adequate facilities which hamper their efforts. When
compared to hospitals that existed a hundred years ago, modem hospitals have transformed
greatly in how they deliver their services.
As you explore the topics, make a mental list of points you could use as evidence for or
against an issue.
consid~r
Gather Evidence
When we think of arguments we might picture two red-faced people speaking quite loudly
and making dramatic gestures. But that's because face-to-face arguments often become
emotional. In fact, the act of arguing involves providing proof to support your claim, with or
without emotions.
In an argument essay you will have to provide evidence without providing too much drama.
You'll explore two sides of a topic (briefly) and provide proof as to why one side or position
is the 'best one.
Writing Stage
Once you've given yourself a solid foundation to work with, you can begin to craft your
essay. An argument essay should contain three parts: the introduction, the body, and the
conclusion. The length of these parts (number of paragraphs) will vary, depending on the
length of your essay assignment.
1. Introduce your topic and assert your side
As in any essay, the first paragraph of your argument essay should contain a brief explanation
of your topic, some background information, and a thesis statement. In this case, your thesis
will be a statement of your position on a particular controversial topic.
Example introductory paragraph with thesis statement:
Since the tum of the new century, a theory has emerged concerning the end of the world, or at
least the end of life as we know it. This new theory centers around the year 2012, a date that
many claim has mysterious origins in ancient manuscripts from many different cultures. The
most noted characteristic ofthis date is that it appears to mark the end of the Mayan calendar.
But there is no evidence to suggest that the Maya saw ar.y grea.t relevance to this date. In fact,
none of the claims surrounding a 2012 doomsday event hold up to scientific inquiry. The year
2012 will pass without a major, life-altering catastrophe.
2. Present both sides of the controversy
The body of your essay will comain the meat of your argument. You should go into more
detail about the two sides of your controversy and state the strongest points of the counterside of your issue.
After describing the "other" side, you will present your own viewpoint and then provide
evidence to show why your position is the correct one.
Select your strongest evidence and present your points on~;; JY one. Use a mix of evideuce
types, from statistics, to other studies and anecdotal stories. This part of your paper could be
any length, from two paragraphs to two hundred pages.
Re-state your position as the most sensible one in your summary paragraphs.
Tips for Your Essay:
Page 49
Be prepared to defend your side by knowing the strongest arguments for the other
side. You might be challenged by the teacher or by another student.
Argumentative essay:
In my argumentative coursework I am arguing that abortion is wrong and not to be
mistaken with 'Abortion should be made illegal.' I will explain later why I have made this
statement. Abortion is the termination of an unborn child in its mother's womb for up to
twenty four weeks of the pregnancy or in special circumstances e.g. Disability diagnosis a
termination right up until the mother goes in to labor. I think +he above definition is an easier
and less harsh way of saying that abortion is the mw..<derin; of a human being
Argumentative Essay:
Smoking Should be Banned in Public Places Smoking is one of the leading killers in
North America and innocent people shouldn't die because of it. For years people have been
smoking in public thinking 'it's my body, I can do whatever I want to it,' but now that it has
been proven that smoking not only harms the smoker, but also those around him or her. They
should not be allowed to smoke around other people in public. Smoking in public places
causes a considerable amount of harm to people and the government should be doing more to
protect its citizens Cigarettes are full of many harmful substances and if many pP-ople knew
what they were inhaling they would probably quit immediately
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