Professional Documents
Culture Documents
CORE COMPETENCIES
Customer Service-Focused
Relationship-Building
Deadline-Oriented
Communication Skills
Project Management
Flexible and Adaptable
Team Collaborations
Coaching and Mentoring
Led cost control planning sessions with insured companies. Utilized detailed knowledge in SIC
code, with extensive knowledge in construction and manufacturing.
Reviewed and analyzed requests and applications to determine acceptability. Work closely with
agents as needed. Prepare documentation and analysis, approving or declining submissions.
Initiated applications and related forms for ratings, issuing policies when applicable.
Conducted and coordinated agency reviews to generate profitability and increase efficiencies.
Spearheaded action plans after a thorough analysis of key factors in daily operations.
Implemented agency improvement plans and trained personnel by leading various training classes.
Executed personnel management, developing team-building strategies to increase motivation.
Conducted performance reviews, offering mentoring and coaching to employees for improvement.
Served as the underwriting representative for diverse automation projects.
Successfully guided branch operations in Columbus for USF&G with a $35M operational budget.
2008 2014
2007 2008
2001 2007
1999 2001
1998 1999
1993 1997