1.

This website makes it easy for me to build a relationship with this company
Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

2. I would like to visit this website again in the future

Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

3. I am satisfied with the service provided by this web site

Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

4. I feel comfortable with the service provided by this web site

Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

5. I feel surfing this web site is a good way for me to spend my time
Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

6. Compared to other web sites, I would rate this one as one of the best
Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

7. This site is well organized to help me navigate better

Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

8. This site is designed in a confusing manner( reversed)

Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

9. This site has a useful search engine that assists me in finding information
Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

10. This site shows many visuals of its products or services.

Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

11. This site provides useful performance data on its products or services
Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

Strongly Agree

Agree

Strongly Agree

Agree

Strongly Agree

Agree

12. This site clearly describes product features

Strongly Disagree

Disagree

Neutral

13. This site has fun, interactive features.

Strongly Disagree

Disagree

Neutral

14. This site contains entertaining audio clips

Strongly Disagree

Disagree

Neutral

15. This site is designed in a fun and entertaining manner

Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

16. This site makes good use of the video capability of the web
Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

17. This site has attractive background and color scheme

Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

Strongly Agree

Agree

Strongly Agree

Agree

18. I can trust this site with my credit card

Strongly Disagree

Disagree

Neutral

19. I can trust this site to protect my security

Strongly Disagree

Disagree

Neutral

20. This site assures me about the security of my personal information

Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

21. This site provides useful online technical support and help menus
Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

22. This site has interesting testimonials/ stories from satisfied consumers
Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

23. This sites format allows online dialogues between and other browsers
Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

Strongly Agree

Agree

24. This site has details about upcoming events

Strongly Disagree

Disagree

Neutral

25. This site updates browsers with a whats coming section

Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

26. This site has up-to-date information about product availability

Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

27. I would be interested in reading information about how the product is made
Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

28. I would be interested in reading the consumer reports article about this product category
Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

29. I have compared product characteristics among brands of this product

Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

30. I think there are a great deal of differences among brands of this product
Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree

31. I have a most preferred brand of this product

Strongly Disagree

Disagree

Neutral

Strongly Agree

Agree