Amadeus Airline Ancillary Services PDF

2014 Amadeus IT Group SA
Amadeus Airline Ancillary Services

Pilot Briefing
Business Development &

Solutions Management
26 November 2014
Agenda
_
_
_
_
Definition
Travel Agency Benefits
Ancillary Services available in Amadeus
Solutions Overview
Definition
_ Amadeus Airline Ancillary Services enables travel agents to

offer (display, book, price and pay) optional services as value
added items on top of the baseline fare.
optional services (also known as OC fees) and IATA standards

for EMD (Electronic Miscellaneous Document)
Page 3
_ The solution is compliant with ATPCo standards for the pricing of
Benefits
_ Maintain your customers satisfaction.

_ Stay competitive.
_ Increase your efficiency.
Page 4
Ancillary services available in Amadeus today

24th November 2014 (1/7)
AY
KL
Finnair
KLM
Ancillaries Selling Platform

Bags
Seats
Sports equipment
Firearm
Pets
Pre-ordered meals
Seats
Bags
AeTM

Market availability
Issuance
FI, EE, IT, LV, LT, CZ, ES, SCA, RU, IN, GB, IE, FR,
PT, SK, DE, AT, CH, HU, GR, CY, AU, NZ, IL, UA, MD,
TR, SI, AL, MK, RO, BG, HR, PL, ZA, ME, RS, SN, BNL,
VN, IS, TH, MY, HK, MO, JP, CA, US, SG
EMD
FI, EE, LV, LT, ES, SE, NO, GB, IE, RU, IT, DE, AT, PT,
IL, HU, AU, GR, IN, MD, NZ, TR, UA, BNL, CZ, DK,
CH, SK, CY, PL, BG, EG, HR, MA, ME, SI, RO, RS, ZA,
JP, AR, BR, MR, MT, MU, NA, NG, VE, VN, ZW, IS, MY,
ZM, HK, BF, BJ, CG, CI, CM, GA, ML, NE, TD, TG, AE,
KW, TW, KZ, KE, TZ, ET, UG
EMD
SN, FR, MK
QF
AF
Qantas
Air France
Seats
Seats
Bags

AU, KI, AT, BE, BR, CA, HR, DK, FO, GL, EG, FI, FR,
GF, GP, MQ, RE, DE, HK, IN, IE, IL, IT, JP, LU, MO,
MY, ME, NA, NL, NC, NZ, CK, NO, RS, SI, ZA, SZ, ES,
AD, SE, CH, TH, GB, US, VI, PR, ZM, ZW
(Rest of the world via SSR EPAY)
FR, IT, SN, ZA, FI, CZ, ES, SCA, UK, IE, RU, IT, DE,
AT, CH, SK, PT, IL, HU, AU, KI, CY, GR, IN, MD, TR,
UA, BE, LU, PL, BG, EG, HR, MA, MK, ME, SI, RO, RS,
US, CA, HK, MO, JP, TH, AR, BR, MR, MT, MU, NA,
NG, VE, VN, ZW, IS, MY, ZM, BF, BJ, CG, CI, CM, GA,
ML, NE, TD, TG, NC, US, AE, LB, KW
EE, LT, LV, NL, NZ
AB,H
G,4T
Page 5
Air Berlin
Group
Bags
Seats
Meals
UMNR
Sports equipment

SCA, ES, CZ, EE, LV, LT, FI, FR, DE, AT, CH, GB, IE,
PT, RU, SK, IT, GR, IL, AU, NZ, UA, MD, HU, TR, SI,
AL, MK, HR, BG, ZA, RS, ME, RO, EG, MA, BNL, PL,
IS, TH, NA, MY, MO, HK, US, CA
On AF
EMD
EMD
On KL
EMD
Airline

Ancillaries Selling Platform
AeTM
Market availability
Issuance
Corsair
Seats
Bags
Pets
Meals
Speedy boarding
Baggage priority
AZ
Alitalia
Bags
Sports equipment
Lounge Access
Fast track
Insurance
IT, ES, TR, GB, GR, CY, IL, RO, BG, EG, PL, BR, AR, VE,
US, CA
EMD
NZ
Air New Zealand
Bags
NZ, AU, GB, US, CA, HK, JP
EMD
UX
Air Europa
Bags
ES, DE, AT, CH, DK, NO, SE, EE, LT, FI, RU, CZ, FR, GB,
PT, IT, LV, BE, BG, GR, HU, IE, IL, LU, MA, MD, NL, PL,
RO, SK, SN, TR, BR, AD, GI
EMD
Air Caraibes
Seats
Bags
Pets
Meals
UMNR
Sports Equipment
Iberia
Seats
Bags

SS
TX
IB
Page 6
FR, BE, ES, AD, IT, SM, DE, CH, SN, CA, US, MU, CI, BJ,
BF, ML, NE, TG, SX
TBC
FR
ES, FR, CH, IT, PT, GR, CZ, IE, IL, TR, RU, HU, HR, SCA,
LV, BG, MA, ZA, DE, AT, PL, BNL, MR, NA, NG, ZM, ZW,
HR, CY, EG, FI, MD, RO, SK, SI, GB, SN, MT, CA, AR; BO;
BR; CL; CO; CR; DO; EC; HN; HT; MX; NI; PA; PE; PY;
SV; UY; VE
EMD
EMD
EMD
Airline

Ancillaries
LY
EL AL
Seats
Bags
Pets
UMNR
Sports Equipment
A3
Aegean
Bags
UMNR
Seats
Bags
Pets
Sports Equipment
AT
Royal Air
Morocco
HR
Hahn Air
Bags
Sports Equipment
Lounge Access
A5
Hop!
Bags
Miles
Newspaper on iPad
Page 7
AeTM
2Q14
Market availability
IL, IN, ES, DE, AT, CH, FR, RO, HU, AU, IT, NZ, UA,
ZA, PL, GB, BE, NL, LU, FI, HK, DK, EE, LV, NO, SE,
LT, RS, ME, SK, PT, JP, TR, RU, AR, BR, BG, HR, GR
EMD
GR, CY, DE, AT, CH, SE, NO, DK, FR, IT, ES, GB, CZ,
EE, LV, LT, RU, AU, HU, IE, IL, TR, UA, ME, RS, AL,
BG, EG, MD, PL, PT, RO, SK, BNL, HR, SI, AE, FI, GL,
KW, US, LB, GI, LI
EMD
AU, HR, CY, CZ, CH, CK, DK, FI, FR, GB, HU, IT, IE,
MA, MD, ME, NU, NZ, NO, PT, RO, RU, RS, SN, TR,
ZA, DE. AT, ES, SE, SI, BG, EG, IL, PL, HK, NG, MT,
MR, JP, BE, LU, NL, US, CA, MY
All available markets
Issuance
AT, AU, BE, CH, CY, CZ, DE, DK, ES, FI, FR, GB, GR,
HU, IE, IL, IN, IT, LU, MD, NO, PL, PT, RU, SE, SK,
SN, TR, UA, ZA, BG, EG, HR, MA, ME, MK, RO, RS,
SI, JP, HK, BF, BJ, CG, CI, CM, GA, ML, NE, TD, TG
EMD
EMD
EMD
Airline

LH
Lufthansa
Ancillaries
Seats
OS
Austrian Airlines
Seats
SK
SAS
Seats
Icelandair
Bags
Sports equipment
LOT Polish
Airlines
Seats
Bags
Meals
Sports equipment
Pets
UMNR
FI
LO
Page 8
AeTM
Market availability
AL, AT, AU, KI, BE, LU, BG, CH, CY, CZ, SK, DE, DK, FO, GL,
EE, EG, AD, ES, FI, FR, GF, GP, MQ, RE, YT, GB, GI, GR, HR,
HU, IE, IL, IN, IT, SM, LT, LV, MA, MK, MT, MY, NG, NL, NO,
CK, NU, NZ, PL, PT, MD, RO, ME, RS, RU, IS, SE, SI, TH, TR,
UA, VN, NA, ZA, ZM, ZW, BR, HK, MO, JP, US, CA, SG
EMD
AL, AT, AU, KI, BE, LU, BG, CH, CY, CZ, SK, DE, DK, FO, GL,
EE, EG, AD, ES, FI, FR, GF, GP, MQ, RE, YT, GB, GI, GR, HR,
HU, IE, IL, IN, IT, SM, LT, LV, MK, MT, MY, NL, NO, CK, NU,
NZ, PL, PT, MD, RO, ME, RS, RU, IS, SE, SI, TH, TR, UA, NA,
ZA, ZW, NA, ZA, ZM, ZW, HK, MO, JP
EMD
EMD
DK, SE, NO, FI, IS, GL, FO, US, CA, AS, PM,
FR,MC,YT,GF,GP,MQ,RE,DE, AT, AU, BE, CH, CY, CZ, EE, ES,
GB, GR, HU, IE, IL, IT, LT, LU, LV, NL, PL, PT, HK, IN, JP,
MO, RO, RU, SK
EMD
AL, AM, AT, AU, BE, BG, BY, CH, CK, CY, CZ, DE, DK, EE,
EG, ES,FI, FO, FR, GB,GF, GI, GL, GP, GR, HK, HR, HU, IE,
IL, IN, IT, JP, KI, LT, LU, LV, MC, MD, ME, MK, MQ, MY, NL,
NO, NU, NZ, PL, PT, RE, RO, RS, RU,
SE,SI,SK,SM,TJ,TR,UA,UZ,VN,YT, AS, US, CA, SG, PM
EMD
Issuance
Airline

MK
U2
ZI
NT
Air Mauritius
easyJet
Ancillaries
AeTM
Seats
Extra bags
Upgrade
Lounge Access
Helicopter
Bags
Sports equipment
Seats
Pets
MU, AT, AU, BE, LU, NL, CH, DE, DK, EE, ES, FI, FR, GB,
GR, HU, IE, IN, IT, NO, PL, PT, RU, AM, BY, SE, SK, UA,
ZA, HK, MO, ID , MY, AD, FO, GF, GP, KI, MQ, SM, YI,
US, CA
RU, PT, FR, MC, GF, YT, GP, MQ, RE
Aigle Azur
Pets
Seats
Bags
UMNR
ES, AD, PT, MA, SN, DE
Binter
Canarias
Bags
Pets
UMNR
Miles
Oxygen
Musical instruments
Page 9
Etihad Airways
Seats
Issuance
EMD
Worldwide
EMD
EMD
EY
Market availability
AD, AE, AS, AT, AU, BE, BG, BR, CA, CK, CY, CZ, DE,
DK, EE, EG, ES, ET, FI, FR, GB, GF, GI, GP, GR, HK, HR,
HU, IE, IN, IS, IT, JP, KE, JKI, KW, KZ, LB, LT, LV, MA,
MC, ML, MO, MQ, MR, MT, MY, NG, NL, NO, NU, NZ, PL,
PM, PT, RE, RO, RS, RU, SE, SG, SI, SK, SM, SN, SZ,
TH, TR, TZ, UA, UG, US, VN, YT, ZA, ZM, ZW
EMD
Airline

Airline
Ancillaries
AeTM
LX
Swiss Intl
Airlines
Seats
Market availability
AE, AR, AT, AU, BE, BG, BH, BR, BW, CA, CH, CK, CL, CY, CZ, DE,
DK, EE, EG, ES, ET, FI, FR, GB, GF, GI, GP, GR, HK, HR, HU, IE, IL,
IN, IT, JP, KE, KH, KI, KW, LS, LT, LU, LV, MC, ME, MK, MQ, MT, MY,
NL, NO, NU, NZ, OM, PH, PK, PL, PM, PT, QA, RE, RO, RS, RU, SA,
SE, SG, SI, SK, SM, SZ, TH, TR, TW, TZ, UA, UG, YT, ZA
Issuance
EMD
AS, CA, DE, PM, PT, US
OK
SATA Group
UMNR
Oxygen
Czech
Airlines
Seats
Bags
Pets
UMNR
Insurance
Oxygen
EMD
AD, AE, AT, AU, BE, BG, CH, CY, CZ, DE, DK, EE, ES, FI, FO, FR, GB,
GF, GI, GL, GP, GR, HR, HU, IE, IL, IT, KI, LT, LU, LV, MC, MQ, NL,
NO, PL, PT, RE, RO, RU, SE, SI, SK, SM, UA, YT
EMD
US, CA
UA
United
Airlines
Economy Seats
Kenya
Airways
Sports equipment
Upgrade
WIFI
EMD

KQ
Page 10
S4,
SP
2
Solution Overview
Ancillary end to end flow
--- TST RLR --RP/MNL1A0902/MNL1A0902

MA/SU 16SEP14/0029Z 6LI9MU
1.TEST/AAS KL
2 KL 808 L 15FEB 7 MNLAMS HK1 2050 0655 16FEB E KL/6LI9MU
3 KL 807 Q 15MAR 7 AMSMNL HK1 2045 1925 16MAR E KL/6LI9MU
4 AP MNL 632-8577100 - AMADEUS CORPORATE UNIVERSITY1 - A
5 TK OK16SEP/MNL1A0902
6 FE PAX CHGES/REFUND RESTR/S2-3
7 FV PAX KL/S2-3
Display Catalogue of Ancillary Services

ENTRY : FXK
Page 12
Basic PNR Creation / Retrieve Existing PNR
Page 13
Select number of additional bags.

_ Select if for whole itinerary or specific segments only
Page 14
_ Pre-reserved Seats
_ Select if for whole itinerary or specific segments only
Page 15

1.TEST/AAS KL
6 /SSR ABAG KL HK1/S2
9 FV PAX KL/S2-3
Page 16

1.TEST/AAS KL
9 FV PAX KL/S2-3
>SM2
Page 17
Page 18
Price the Ancillary Service Booked

ENTRY : FXG
Page 19

1.TEST/AAS KL
6 /SSR RQST KL HK1 MNLAMS/11JN,P1/S2 SEE RTSTR
7 /SSR RQST KL HK1 AMSMNL/11JN,P1/S3 SEE RTSTR
11 FV PAX KL/S2-3
Display Priced Ancillary Segments

ENTRY : TQM (Stored Miscellaneous Document)
R NAME
TOTAL
C/B TEST/AAS KL
PHP
A/V TEST/AAS KL
PHP
A/V TEST/AAS KL
PHP
FOP
7016
5655
5655
ELEMENTS T
8-9
P
6
P
7
P
>TQM
M P
1 .1
2 .1
3 .1
Page 20
Issue Ticket with EMD
ENTRY : TTP/TTM
Page 21
--- TST TSM RLR --RP/MNL1A0902/MNL1A0902

1.TEST/AAS KL
5 TK OK16SEP/MNL1A0902//ETKL
6 /SSR RQST KL HK1 MNLAMS/11JN,P1/S2 SEE RTSTR
7 /SSR RQST KL HK1 AMSMNL/11JN,P1/S3 SEE RTSTR
FA PAX 074-5209026673/ETKL/USD1436.15/16SEP14/MNL1A0902/00654780/S2FA PAX 074-1818519289/DTKL/PHP7016/16SEP14/MNL1A0902/00654780/E8-9

FA PAX 074-1818519290/DTKL/PHP5655/16SEP14/MNL1A0902/00654780/E6
FA PAX 074-1818519291/DTKL/PHP5655/16SEP14/MNL1A0902/00654780/E7
14 FB PAX 1600000050 TTP/TTM OK ETICKET/EMD/S2-3

15 FB PAX 1600000050 TTP/TTM OK ETICKET/EMD/E8-9
16 FB PAX 1600000050 TTP/TTM OK ETICKET/EMD/E6
17 FB PAX 1600000050 TTP/TTM OK ETICKET/EMD/E7
19 FG PAX 1600002584 BKK1A0906/S2-3
20 FM PAX *P*0/S2-3
21 FP CASH
22 FV PAX KL/S2-3
Page 22
10
3
11
12
13
Display EMD
ENTRY : EWD/L#
Page 23
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