Professional Documents
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executive or professional whose office is a luxurious top floor suite with a pleasant view
conveys a different non-verbal message about status, success, size of bill then f that sane
persons office were (had been) in a dingy, poorly lighted basement room.
How Body Language Communicates?
Body language includes noticeable non-verbal communication symbols. Sometimes they are
more meaningful than words. These include the following factors.
(1)Facial Expressions;
The eyes and the face are especially helpful means of communicating monvervally.They can
reveal hidden emotions such as anger, confusion, enthusiasm, fear, hatred, joy, love, interest,
sorrow, surprise, uncertainty, etc. They can also contradict verbal statements.
For example direct eye contact is usually desirable when two honest people convey face to
face. The person whose eyes droops or shift away from the listener is thought to be perhaps
dishonest and untrustworthy.
(2) Gesture:
Action speaks louder than words in some occupations as well as in many interpersonal
situations. Employees who direct traffic on crowded roads can effectively communicate by
pointing arms or fingers in the desired directions. And of course deaf people communicate
silently by hand and finger movements. Clinched fists poundings on a table may indicate anger
or emphasis. Continual gestures with arms while speaking may signal nervousness.
(3) Postures:
Posture non-verbally conveys impressions of self-confidence, status, and interest.
For example Confident executives may have a relaxed posture and yet stand more erect than a
timid subordinate. Interested persons occasionally lean forward toward the speaker, while
these who are bored or annoyed may yawn and repeatedly glance at there watches.
(4) Smell:
Various orders and artificial frightens on human beings con sometimes convey emotions and
feelings better than spoken words.
For example some orders on equipments can indicate smoke, fire, decay or dangerous leaks in
containers or pipes thus helpings to save lives if detected early.
(5) Touch:
Touching people in different ways and places can silently communicate friendship, love hatred,
approval, anger or other feelings .Example Hand Shakes.
(6) Voice:
You can also convey different meanings by the rate, pitch and volume of your voice.
Paralanguage is a term denoting the subtle variation in meaning between what is said and how
it is said. For example: Speaking fast may indicate nervousness or haste; a loud shouting voice
may foretell danger, urgency, a serious problem; joy or anger.