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 Second level
› Third level
• FFourth level
th l l
» Fifth level
CORPORATE PRESENTATION

© PeopleStrong HR Services. Disclosure not permitted
EXECUTIVE SUMMARY
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About PeopleStrong
Venture capital funded | Excellent Management Team | Strong network of Advisors & Investors

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HR Business Areas
 Second level
Benefits Administration Query Mgmt Payroll Management Process Consulting Recruitment Process Outsourcing
Attendance Management Reimbursements Full and Final Settlement HR Analytics On-Boarding & Induction

› Third level
Retirals Management Compensation Statutory Compliance Retention Mgmt Survey Administration

• FFourth level
th l l
Technology Focus
» Fifth level
End-to-end Recruitment Technology HRMS Contact Center Automated Analytics
Payroll Processing Software ESS Online Survey Engine Customized Dashboards

Industry Verticals
Telecom | Pharma | Manufacturing | Auto | BFSI | IT | ITES | Retail | FMCG | Media & Entertainment

Representative Clients

© PeopleStrong HR Services. Disclosure not permitted 2
INVESTORS/ADVISORS
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 Second level
Dr. Santrupt Misra Aquil Busrai S Varadarajan
Director HR, Aditya Birla  CEO, Aquil Busrai Consulting Head HR, Quatrro
› Third level Group

• FFourth level
th l l
» Fifth level

Joe Simon Rahul Merchant AAA Ventures

CIO, Viacom Ex‐CIO, Fannie Mae

Deepak Dhawan Varun Talwar Aadesh Goyal

E H d HR EXL
Ex‐Head HR, EXL Di t
Director , Withya
With Group
G EVP & Group Head HR,
&G H d HR
Tata Communications

© PeopleStrong HR Services. Disclosure not permitted 3
EXECUTIVE TEAM
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Pankaj Bansal ‐ Co‐founder and CEO
Pankaj is the Co‐founder and CEO at PeopleStrong HR Services. Member of founding team of WithyaDirect (silicon valley funded company) and 

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Flextronics Software Systems BPO. 10+ Years in HR Functions in large corporate with strong HR domain and process understanding. National 
Secretary– National HRD Network  and founding member ‘beyond business’, Masters’ in Human Resources from Pune University and Bachelor’s in 
Entrepreneurship.

Shelly Singh‐
Second levelCo‐founder and VP
Founding Executive Team member and Vice President Transitions & Process Development at PeopleStrong. Has been a HR process specialist with 
companies like Sony, Flextronics Software & Hewitt  and high‐end technology start ups. Is part of the ‘Beyond Business’ initiative of National HRD
› Third level
Network. Bachelors in Physics (Punjab University) & Masters Degree in Human Resources & International Business

Vishal Saha‐ VP Technology & Marketing

Vishal Saha‐ VP Technology & Marketing
• FFourth level
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Responsible for aligning the company's technology and marketing strategy with the overall business strategy. Rich experience in developing & 
managing Technology Solutions. Has architected several Products in the ERP, Supply Chain & HR domains with deep in‐depth knowledge in 
» Fifth level
developing & managing solutions. A B.Tech. from IIT Delhi , has worked with some large global corporations like IBM, HCL Tech., & Tech Mahindra

Sangeeta Malhotra – VP Operations

Sangeeta Malhotra  VP Operations
Sangeeta is responsible for complete service delivery and  operations in PeopleStrong. Prior to this, she has worked in companies like Citicorp , 
Gecis (now Genpact ), Artech and Keane. She has over 13 years of experience in the IT/ITES sector and has managed and led delivery operations in 
various business areas for various clients constituting of several fortune 500 companies. 

Arun Dwivedi‐ VP Finance and CFO

Arun is responsible for Strategic Financial Planning & Management at PeopleStrong. Arun, a qualified Chartered Accountant, has a varied 
is responsible for Strategic Financial Planning & Management at PeopleStrong Arun a qualified Chartered Accountant has a varied
experience of more than 20 years in guiding small to large corporations through critical stages of take‐off, stabilization and consolidation. Prior to 
joining PeopleStrong, he was responsible for Business Finance function at Aricent Technologies (Holdings) Ltd. 

Devashish Sharma‐ Head:Human Resource and Training

Devashish heads the Human Resources  and Training function at PeopleStrong. Prior to taking on this role, Devashish headed Operations at 
PeopleStrong. Previously he was Head – Operations for JustFares India and he has also worked with Lufthansa’s captive offshore unit, where he 
was instrumental in transitioning the training function and customer loyalty program. He has over 15 years of experience in managing BPOs and 
associated domains.Devashish holds an MBA, a Masters in Aviation Management from Switzerland and a B.Sc. degree from Delhi University.

© PeopleStrong HR Services. Disclosure not permitted 4
 OUR SERVICES
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RPO Services HRO Services

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RECRUITMENT Second level
R‐SSC SHARED 
SERVICES
PAYROLL AND 
COMPLIANCE
PROCESS 
CONSULTING
• Recruitment  › Third level
• Management of  • Transaction  • Payroll  • HR Process Audit 
Contracts  for  the entire  Management and 
g Processingg & Benchmarkingg
permanent hiring FFourth level
th l l
• recruitment  Administration • Statutory  • HR Shared 
• Exclusive  process • On‐Boarding  Compliance  Services 
sourcing engine  » Fifth level
• Vendor  • Attendance  Administration Readiness & 
and first right of  Management Management Process Re‐
• Retrials and 
refusal over  • Compensation engineering
g g
• Optimization of 
Optimization of Benefits
Benefits 
sourced resumes • T & D
sourcing mix Administration • Retention 
• Relocation
• Project  • Recruitment  • Payroll Helpdesk  Management: 
• Full and Final
based/annuity  Administration & Analytics Employee Exit 
• HRMS
based contracts • Analytics with  • PAN India  Survey
• HR 
• Project based 
Project based technology Operations • HR Setup: Build‐
HR Setup: Build‐
Helpdesk/Contact 
Hiring (turn key  • SLA Driven Operate‐Manage
Center
assignment)
• Survey 
• Campus based 
Administration
hiring
• HR Dashboard 
• SLA Driven
SLA Driven
and Analytics

© PeopleStrong HR Services. Disclosure not permitted 5
 INFRASTRUCTURE
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PeopleStrong is located at a prominent location in Delhi‐NCR (Gurgaon) with a capacity of 250 seats. We have 
a office in Mumbai as well.
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 Second level
 Total sitting capacity is 250 seats with reception 
and a lounge
› Third level
 Dedicated training infrastructure
 Board room and 7 separate meeting rooms
p g
• F
Fourth level
th l l
 Separate area for calling and secure data servers 
etc.  » Fifth level
 Highly structured LAN cabling with Dlink Cat6e 
Meeting Rooms  Facility 1
cables 
cables
 Internet broad band Lease line with guaranteed 
uptime of 99.6%; Back‐up Internet broad band 
Lease line 
 High end IBM servers
High end IBM servers
 Security cameras and CCTV
 Inbound Call Center setup with‐ IVR, ACD, CTI 
Agents, Email Integration, Reporting, Voice 
L i W llb d R l ti
Logging, Wallboards, Real time reporting and 
ti d
Historical reporting, Report Scheduling

© PeopleStrong HR Services. Disclosure not permitted 6
 ACCOLADES
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 Second level
› Third level
• FFourth level
th l l
» Fifth level

PeopleStrong has been rated 
among Emerging RPO Leaders by 
E i RPO L d b
industry magazine HRO Today ‐ The 
only one chosen from India

© PeopleStrong HR Services. Disclosure not permitted 7
 PARTNERS
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• PeopleStrong is the knowledge partner for the 2010 ‘THE BEST

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COMPANIES TO WORK FOR’ Study conducted by Business Today

 Second level
› Third level
• F strategic
Fourth level
PeopleStrong• has th l l alliance with Zapper‐ Singapore
(http://www.zapper.net), Zapper is a leading HR and payroll
» Fifth level
outsourcing service and technology provider in APAC

• India Attrition Study, 2008 is the first of its kind nation‐wide study
aiming to enable organizations to better manage their employee
turnover byb developing
d l i predictivedi i retention i practices,
i employee
l
experience scores, industry wise benchmarking and employer
branding through employee affiliation

© PeopleStrong HR Services. Disclosure not permitted 8
COST BENEFIT RATIONALE
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Companies report 21 percent to 80
percent savings by switching their HR
d li
 Second level
delivery mechanism
h i to shared
h d services
i

Companies› Third level
typically save 25-30% in direct
costs while indirect cost savings
g and
• F
Fourth level
th l l
process predictability are additional
benefits by switching Fifth level
» to RPO model for
recruitment

Outsourcing Transactional activities

enables HR professionals to focus on
strategic support of the organization
i t d off being
instead b i b bogged dddown with
ith routine
ti
administrative requests

© PeopleStrong HR Services. Disclosure not permitted 9
BENEFITS
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• Economies of Scale
Cost • Best in class Technology 
B i l T h l
 Second level
› Third level
• FFourth level
th l l
» Fifth level • Industry Best Practices
Quality • Service Level Agreements

Reliability • HR Industry Experts
• HR Processes

© PeopleStrong HR Services. Disclosure not permitted 10
 SUCCESS STORIES ‐ SHARED SERVICE
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Client Situation 

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A multi‐billion dollar Indian conglomerate’s Financial services wing with presence in multiple sectors like Life Insurance, Asset 
Management and Distribution wanted to consolidate and standardize its HR process with improved process efficiency and 
p
competitive cost structures.
 Second level
The client was looking for a shared services partner with specialist domain expertise in HR and related transactional space with
strong project governance capabilities managing multiple client HR teams.
› Third level
PeopleStrong’s Solution

• FFourth level
th l l
PeopleStrong through its Shared Services vertical offered to service the client which included
• Detailed As‐is Understanding and Recommendations Phase using the best industry practices suiting client’s needs
» Fifth level
• Pre‐Implementation activities including ensuring Technology Readiness for the new service platform
• Global Rollout and ongoing engagement
Challenges & Remediation

• Client’s primary need was to service all their locations spread across 1200 locations in India
• Managing multiple stakeholder expectations with internal HR organizations of sister companies through strong change 
management processes
• Technology inter‐operability amongst existing client systems

Client Benefits

• Designed framework of Financial analysis pertaining to labor/non‐labor costs for direct dollar savings
p y
• Dedicated employee service and transaction centre.
• Streamlined process, with high level of dynamic orientation facilitating smooth change management.
• Integrated Cock‐pit view of all HR Transactions

© PeopleStrong HR Services. Disclosure not permitted 11
 SUCCESS STORIES – HR HELPDESK
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Client Situation 

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A Fortune 500 MNC , world's leading mobile phone supplier and a leading supplier of mobile and fixed telecom networks 
including related customer services.
The client was managing its HR helpdesk internally and was operating low on the Employee QRI
The client was managing its HR helpdesk internally and was operating low on the Employee QRI (query resolution index). 
(query resolution index)
 Second level
Employees were not getting their queries resolved in time thus creating high level of dissatisfaction.

› Third level
PeopleStrong’s Solution

Post conducting a “As‐is”

Post conducting a  As is  understanding of the existing process, the process design team at PeopleStrong re
understanding of the existing process, the process design team at PeopleStrong re‐engineered
engineered the 
the
helpdesk process. • FFourth level
th l l
• Centralized the query inflow – Routing queries from multiple locations to a common point and then allocating them to specific 
» Fifth level
process owners and third party vendors
• Incorporated Industry best practice for process designing.
• Identified communication modes and defined SLA and reverse SLA with SPOCS, to ensure timely resolution.

Challenges & Remediation

• There was no tracking mechanism, once the query was forwarded to specific SPOCS and the employees were made to follow up 
with administrators and vendors.
• The need was to streamline the existing internal HR helpdesk activity to ensure higher employee engagement and better 
employee relations.

Client Benefits
• Superlative SLA compliance of 100%
• Turned around Employee SAT Scores from 53% to 88% within a span of 6 months.
p y p
• HR Helpdesk emerged as the main connect between multi located offices and teams across the country as it provided the 
employees with the much needed “personal” “human” touch
• Reduced time of HR administrators, so as the team gets more time to focus on other strategic functions.

© PeopleStrong HR Services. Disclosure not permitted 12
 SUCCESS STORIES – PAYROLL
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Client Situation 

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The Company is one of India's foremost private sector companies with a market capitalisation of nearly US $ 19 billion* and a turnover of
over US $ 5.1 Billion. The Company is rated among the World's Best Big Companies, Asia's 'Fab 50' and the World's Most Reputable
Companies by Forbes magazine, among India's Most Respected Companies by Business World and among India's Most Valuable Companies

 Second level
b Business
by B i T d Our
Today. O Client
Cli h a diversified
has di ifi d presence across FMCG,
FMCG IT,
IT Agri‐business
A ib i etc.
The client has done the payroll outsourcing for the first time in its history for a part of its major division in India through us.The Client was
looking for smooth payroll processing with an accuracy of 99% along with the compliance part has to be adhered to. Also they need the
› Third level
correct calculation of statutory dues with timely filing into the respective govt.authorities.

PeopleStrong’s Solution• FFourth level
th l l
PeopleStrong payroll management service vertical offered to service the client which included
» Fifth level
• Streamlining the payroll input process
• Complete automation of Payroll Output.
• Correct computation of Statutory Dues
• Assist with multiple management reports in record time
Challenges & Remediation
• Multiple Ownerships of the payroll in the same division
• Due to factory payroll, the no. of working days are 26 & that is to be mapped to all there salary & statutory computation .
• Very Short TAT for Payroll Processing.

Client Benefits
• Timely closure of payroll processing with an accuracy level of 99.9%
• More accurate Statutory compliance computation
• Understanding the benefit of consolidation of Inputs
• Building trust towards payroll outsourcing as this is the first time client has outsourced there payroll of any of the division
© PeopleStrong HR Services. Disclosure not permitted 13
 SUCCESS STORIES ‐ RECRUITMENT
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Client Situation 

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A major Indian Multinational Engineering and Construction Conglomerate (and a global pioneer in providing Engineering Services 
for Oil & Gas Industry entered into a joint venture in 2004 and wanted to recruit for turnkey project based in Chennai.
The positions involved were across niche engineering positions including Piping, Structurals, Process, Instrumentation etc. and 

 Second level
the timelines were tight timelines which were key for the success of the joint venture.

PeopleStrong’s Solution
› Third level
PeopleStrong through its Recruitment service offering –
• Compensation benchmarking with competitors was done for the new entity
Compensation benchmarking with competitors was done for the new entity
• FFourth level
th l l
• SLAs were signed to ensure timeliness of the turnkey project with full guarantee from PeopleStrong
» Fifth level
• More than 100 key positions were closed in 4 months as desired for efficient project schedule
• As a pure RPO, client’s involvement was only in JD creation and interviewing with offer/appointment letters also done by 
PeopleStrong

Challenges & Remediation
• Very tight timelines with very niche skills requirement
• Out of India market (Middle East, South Korea and Canada) was to be tracked for candidates with Offshore experience across 
200 companies
• Client’s compensations being below benchmarks, detailed negotiations and innovations were required
p g , g q

Client Benefits
• Project started on schedule
• Clients’ cost expectations were matched completely
p y y
• Best‐in‐class employees from outside India markets were recruited successfully.

© PeopleStrong HR Services. Disclosure not permitted 14
 SUCCESS STORIES ‐ RECRUITMENT
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Client Situation 

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The “Commonwealth Games’ in 2010 is poised to be the largest multi‐sport event ever to be held in India. 
The games will not only encourage sports in the country, but they will also leave a legacy of new and 
upgraded sport facilities.

 Second level
The Organizing committee (OC) of Commonwealth games (CWG) had to recruit 1000 professionals for 
organizing the games for very diverse skill sets across functional areas like accommodation, doping control, 
hospitality etc.
› Third level
PeopleStrong’s Solution
• FFourth level
th l l
PeopleStrong through its Recruitment vertical –
• Helped in defining CTQ parameters associated to the JDs 
•
» Fifth level
Deployed technology to give a single window to all the stakeholders
• Recruiters mapped the market and arranged interactions in accordance to the requirements

Challenges & Remediation

• The main stakeholder being government and CWG being a marquee event, relationship management is the biggest challenge 
while adhering to strict timelines
• Delhi being the only location, large numbers of relocations to be managed: Temporary stay arrangements are being guided
• Very difficult sourcing as this is first such event in India and no such similar skill‐set exists in India 
• Nature of jobs being contractual, Outplacement options are being explored for each successful candidate

Client Benefits
• Faster turn around time ensures quick realignment for the recruitment team
• Involvement of top team including Chairman helps in building trust
• Superior visibility and control for the client as proper technology utilization ensures that all the candidates are tracked across the 
sub stages of recruitment cycle 

© PeopleStrong HR Services. Disclosure not permitted 15
Why PeopleStrong?
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Trusted Partner Innovative Approach Grows with you
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 Second level
› Third level
• FFourth level
th l l
» Fifth level
Experienced  Best in‐class  Fits and 
Team technology adapts to your 
Extensive  Easy to  current needs
knowledge of  deploy and use  Grows with 
the HR
the HR  solutions your
your 
practice Completely  organization
Proven  paperless  Start with a 
expertise with  allowing for  few services 
multiple  easier  and add more 
clients management services later
© PeopleStrong HR Services. Disclosure not permitted 16
PS Value Proposition
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•IT 
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Infrastructure 
Cost
•Contact
•Contact  CapEx
 Second level Center 
Infrastructure
› Third level •Better 
efficiency Year on Year Advantage
g
• FFourth level
th l l P d ti it
•Productivity 
Improvement
PeopleStrong  » Fifth level
•FTE Pricing‐
flexi staffing 
Value  model Fixed to Variable Cost
•Transaction
•Transaction 
Proposition based pricing •SG&A per 
Employee
•35% savings 
in query time 
Savings on Hidden Costs
spent by
spent by 
•Best In class  Employees
process
•Experienced 
HRO Process Arbitrage
P f i
Professionalsl

© PeopleStrong HR Services. Disclosure not permitted 17
IN A NUTSHELL…
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•• Top Indian and Multinationals as Clients
 Second level
• Best in Breed Processes
› Third level
• HR Veterans inl Management
• Fourth level
F th l Team
» Fifth level
• Venture Capital Funded

• High Quality Infrastructure

© PeopleStrong HR Services. Disclosure not permitted 18
Slide Heading

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 Second level
› Third level
• FFourth level
th l l Delivering Excellence in HR Outsourcing
» Fifth level

Contact Us:
Corporate Office:
A‐10, Infocity, Sector‐34, Gurgaon‐122001
Ph No +91 124 4782400
Ph No. +91‐124‐4782400
Mumbai Office:
Suite 206, Deep Tower, Oshiwara, Andheri West, Mumbai 
400053 Tel: +91‐97698 00449
http://www.peoplestrong.com
contact@peoplestrong.com
© PeopleStrong HR Services. Disclosure not permitted