MPSWAN ResponsetoPreBidQueries

Response to Pre-Bid Queries for RFP of Selection of MPSWAN Network Operator
7/1/2014
MPSWAN FMS Tender - Response to Pre Bid Queries
Sr.
Vol Pg No.
Section
SubDetails
Section
SWAN Every POP has a UPS and Generator for power
Implemen backup
tation
Conflict of interest.
14
16
2.9
5.1
Functiona
l diagram
RF links
17
17
21
2.1
3.3
NA
Sub-contracting of manpower by bidders is

allowed only at block level (BHQ) PoPs and for
the Technicians (50 nos.) at the DHQ level. Apart
from this, no sub-contracting would be allowed
for CHQ/DHQ PoPs and at SHQ.
Point 2 : In case turnover from Network
Operations and FMS services are not available in
the balance sheet separately, a certificate from
by a Auditor/ Company Secretary should be
enclosed.
Clarification required / Suggestions
Response
Who will be responsible for UPS, AC, Generator

The Technicians at DHQ are expected to travel to their district's
startup & maintenance for POP where technicians
BHQ's for such activities, if required.
are not present ?
Request deletion of " Purchaser considers a conflict This clause remains unchanged.
of interest to be a situation in which a party has
interests that could improperly influence that partys
performance of official duties or responsibilities,
contractual obligations, or compliance with
applicable laws and regulations, and that such
conflict of interest may contribute to or constitute a
prohibited corrupt practice." as the subsequent
sentence provides specific scenarios under which it
would be deemed to be a conflict of interest.
RF links are prone to interference and regular

maintenance is required which is expected also. Are
these RF links back to back signed with the vendor.
Pls confirm.
Requesting MPSEDC to consider if subcontracting is
allowed at all levels
Bidder's Name
Wipro
Airtel
Yes.
Wipro
This clause remains unchanged.
Airtel
Requesting MPSEDC to delete the clause as bidder

like service provider who provides managed services,
do projects on BOOT model; does not exclusively deal
in FMS whilst the FMS is bundled as a service with its
core services
Airtel
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5.7
10
32
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32
SubSection
3.3
Details
The Bidder should have an average annual
turnover of not less than INR 20 Crores from IT
Services including Network Operations and
related Facility Management Services of the last
three financial years from Indian operations.
(F.Y. 2010-11, 2011-12 and 2012-13 respectively).
For this clause, the term IT Services does not
include turnover from sale of hardware,
software licenses, application development, BPO
activities and similar activities.
In case turnover from Network Operations and
FMS services are not available in the balance
sheet separately, a certificate from by a Auditor/
Company Secretary should be enclosed.
7/1/2014
Airtel
Requesting clarification from MPSEDC if in case of

hardware or spare hardware failure ( even at the
time of AS IG gap analysis) down time would not be
attributable to successbidder. Spares will be
maintained by the amc service provider and the
scope of the bidder shall be to follow-up with the
vendors
1. Delay in hardware replacement / repair of
equipment by OEM shall not be considered as SLA
breach.
No.
Wipro
Follow up with the vendors is a part of the scope of the bidder.
Also refer response to query 109.
1. The successful bidder will be responsible for diagnosing the

cause of an incident. If the resolution is beyond his control he
will be responsible for co-ordinating with the OEM for
In case of an issue with any of the equipment at
rectification. The time from which the call is logged with the
any of the POPs, the personnel deployed by the 2. Kindly share current SLA terms agreed with OEMs? OEM, the SLAs of the OEM will be applicable to them.
Overview successful bidder shall log a call with the OEM
2. Will be shared with the successful bidder.
of project and shall replace the equipment from the spare 3. We assume that MPSEDC shall provide with
inventory. The spare inventory shall be used to adequate space at each site to store the spares
reduce the time taken for replacement of the
safely. Is our assumption correct?
3. The list of spares is mentioned in the RFP. POPs are available
hardware.
at each location to store the spares. It shall be the responsible
of the successful bidder to decide the POPs where the spares
will be placed.
NA
Bidder's Name
In case of Service provider billing ,FMS revenues are This clause remains unchanged.
not recorded separately for Network Operations and
related Facility Management Services neither there is
a specific mechanism to track the same , hence
requesting MPSEDC to kindly delete this clause .
MPSWAN Video Conferencing solution, Desktop Is there any Penalty for Video conferencing solution
State IT
Camera
not working because of Network Connectivity ?
Center
In case of an issue with any of the equipment at
any of the POPs, the personnel deployed by the
successful bidder shall log a call with the OEM
and shall replace the equipment from the spare
inventory. The spare inventory shall be used to
reduce the time taken for replacement of the
hardware.
The successful bidder shall manage this spare
inventory provided by MPSEDC.
Response
AMCs shall be procured for a period of 3-5 years We understand from this point that AMC of any
Successful bidder will be responsible for registering the call
depending on the end of life of the equipment. equipment shall not be under the scope of successful with OEM and follow-ups for resolving the issue and shall
bidder under this contract. Successful bidders
inform MPSEDC if there is any breach of the OEMs SLA.
responsibility shall be limited to registering call with
respective OEMs for AMC purpose (vendor
management).
Airtel
IBM
HCL
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Section
SubSection
NA
12
32
NA
13
32
AMC
14
15
16
17
32
33
33
34
7.1 , 7.1.1
Details
7/1/2014
These AMCs shall be passed on to the successful 1. Requesting MPSEDC to please confirm on this. Also
bidder for contract administration.
, requested to sahre the details of all the AMC vendor
who are providing Services to SWAN and what is the
term of their contract.
2. If their Contract Term concludes before the Terms
of the FMS Contract , in that case , does the AMC
needs to to be undertaken by Bidder.
In case of an issue with any of the equipment at Is MPSEDC expecting the successful bidder to
any of the POPs, the personnel deployed by the undertake any kind of mechanical job like mechanical
successful bidder shall log a call with the OEM
job related to replacement / fitting of spares? If yes,
and shall replace the equipment from the spare please clarify whether time taken to perform such
inventory.
activity shall be considered under Resolution Time.
Response
1. AMC details will be shared with the successful bidder.
2. No. But, it shall be the responsibility of the successful bidder
to bring such cases to the attention of MPSEDC in advance.
The successful bidder is expected to do works such as shifting

of POPs, IT and Non-IT equipments, installation of new
equipments. Transportation cost of shifting the equipments, if
any, will be borne by MPSEDC
These AMCs shall be passed on to the successful We understand this is normal vendor coordination
The co-ordination is expected from the helpdesk as well as the
bidder for contract administration
activity which helpdesk can provide? Please suggest if onsite team. Further, refer response to query 10
there is any other expectation
MPSEDC shall be procuring the AMCs for below

network components throughout the duration of
the project:
Routers
6
Switches
Modem
AC
DG
UPS
Phase I : Deployment of manpower at SHQ/ CHQ/ DHQ/
Planning BHQ Level
and
transition
phase
Successful bidder to deploy manpower at least
80% of the BHQ PoPs within 8 weeks from the
date of acceptance of LoI.
7.1.1 The successful bidder shall be provided a period
of one quarter from Go-Live date for
deployment of manpower at rest of the 20%
BHQ PoPs.
The As-Is report shall cover the detailed status of
IT, Non - IT infrastructure at each PoP and spare
inventory to be provided by MPSEDC. It would
also detail out the action to fill the gaps and its
7.12
associated timelines and dependencies. The
report of each PoP shall be in the format decided
in consultation with MPSEDC and TPA.
Would request MPSEDC to clarify in terms of whether The successful bidder's team is required to support all
the manpower deployed by the Bidder also needs to infrastructure present at POPs.
manage the Desktops, Laptops, Printers, Scanner or
any other devices ( if such equipments are
deployed).
Deployment at SHQ we need minimum 8 weeks.

Kindly consider the same
Bidder's Name
HCL
HCL
Wipro
Airtel
Please refer corrigendum point 6

Wipro
requesting clarification if pending 20% manpower

which needs to be deployed till 12 weeks ( 8 + 1
quarter ) , POPs down time and SLAs will not be
applicable to bidder where pending 20% engineers
are to be deployed
Where manpower has been provided before Go-Live, Payment

for POPs and the SLAs will be applicable from the date of GoLive. For the remaining 20% of the manpower, the payment of
the respective POPs and SLAs will be applicable from the date
the resource(s) are deployed at the POPs. However, penalties
for late deployment of resources shall be applicable.
Requesting MPSEDC to specifically categorize IT and

Non -IT Assets. Request to define the IT and Non-IT
Assets for which bidder is expected to manage the
network operations and FMS services.
Please refer ANNEXURE B: EQUIPMENT DETAIL on page 71-73

of RFP Volume 1.
Airtel
Airtel
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Section
7.1.3
SubSection
Details
The successful bidder shall prepare and maintain

floorwise layouts of the LAN
structured cabling showing the location of the
networking equipment, the route of the
7.1.2 As - LAN cabling and the location of each of the PoPs.
Is and The site layout is required to be
Gap
produced in the softcopy form and submitted to
analysis MPSEDC as a part of As-Is report
7/1/2014
Response
1. Do IA need to prepare floor - wise lay out plan of

Lan structured cabling showing the location of the
networking equipment from scratch or need to
update the existing as
per As-is report.
1. The layout plan of the POPs is available and the successful

bidder is expected to verify them with the onsite installations
and make any updates as required.
2. We request MPSEDC to share existing floor wise

lay out plan.
3. Most of the layout plans are prepared. Hence, the need to

increase timelines due to this reason is not felt.
3. If new layout needs to be prepared than timeline

for submitting the same shall be increased by 6
weeks
Any change, if suggested by the Purchaser in the Please specify what kind of changes are expected
Handover
transition plan, shall be accommodated by the under this ?
of AMC
successful bidder.
Particularly, in the case of the attendance
Requesting MPSEDC to clarify the same as payment
monitoring tool:
terms, technical specifications and SOW is not clear
Supply, installation commissioning and
in RFP and there is no commercial format to quote
maintenance cost for bio-metric based
the same .
5.15
attendance monitoring system for one PoP = T
W=60% of [T*360]
X=40% of [T*360]
7.1.2
The successful bidder shall study and configure

the CA tools at SHQ so that manpower
attendance report from all PoPs can be
generated in NMC during operation and
maintenance phase. The format of this report
has to be approved by MPSEDC. The successful
Bidder shall procure/implement an attendance
monitoring tool, without any additional cost to
MPSEDC in case it is not able to
configure/upgrade the CA tools at SHQ.
7.1.2
The successful bidder shall be deemed to have in Requesting clarifications on complete SOW of same
general to have obtained himself all necessary
information of all site conditions, risks,
contingencies and circumstances effecting his
obligations and responsibilities therewith under
the contract and his ability to perform it.
However, if during the site survey, successful
bidder detects physical condition and/ or
obstructions affecting the work, it shall be the
responsibility of successful bidder to take all
measures to overcome them and to take all
necessary measures.
Bidder's Name
2. The layout plans shall be shared with the successful bidder
Change may be related to priority of locations where the

manpower is to be deployed.
IBM
Wipro
Please refer corrigendum point 8 for the functional

requirements.
Commercial Bid format is already provided in the RFP Vol 2
Airtel
Requesting MPSEDC to confirm on SOW of CA

This clause stands deleted. Please refer corrigendum point 8
integration , scope of attandance monitoring system ,
does attandance monitoring requires any hardware
procurement , if yes specs of same needs to be
provided along with payment terms as there is not
mention of same in commercial format . delivery
timelines etc. The commercials involved for any
upgrades will be borne by MPSEDC
Airtel
Physical obstructions, if any, should be cleared by the

successful bidder. If there is a challenge, it should be brought
to immediate notice of MPSEDC.
Airtel
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Section
SubSection
7.1.2
7.1.2
35
7.1.2 AS-IS
AND GAP
ANALYSIS
27
37
7.2.1
Response

attendance report from all PoPs can be
Requesting MPSEDC to provide detailed SOW for

integration scope including biometric attandence
systems so that bidder gets an idea how the
integration will haven and its road map
The successful bidder shall decide the strategic

location for keeping spare inventory at various
PoPs.
considering the fact that spare would also be kept in This clause remains unchanged.
respective swan POPs , in case of theft or force
majaure , bidder should not be held accountable for
such damage which is beyond its control , hence
requesting MPSEDC to delete the clause . Spares will
be maintained by the amc service provider and the
scope of the bidder shall be to follow-up with the
vendors
7.1.4
7.1.2
26
Details
7/1/2014
Bidder's Name
This clause stands deleted. Please refer corrigendum point 8.

The Attendance monitoring tool will be separate from the NMS
setup. Integration is not envisaged.
Airtel
The successful Bidder shall procure/implement

an attendance monitoring tool, without any
additional cost to MPSEDC in case it is not able
to configure/upgrade the CA tools at SHQ.
Please clarify if bidder has to provide attendance

monitoring tool of CA also. As procure and upgrade
part of the requirement will require additional cost,
this clarification is essential. If bidder has to provide
the same, then request you to add it as line item in
the commercial bid.

attendance report from all POPs can be
Please provide complete details for CA tool envisaged For details of CA tool, please refer to RFP Vol 1 ANNEXURE B:
for SHQ for man power attendance reporting and
EQUIPMENT DETAIL
support details for the same.
Airtel
This clause stands deleted. Please refer corrigendum point 8.
The successful bidder shall be responsible for

Is the bidder required to provide MPSEDC with any
Existing CA tools shall be used.
providing complete access to the Purchaser or its new NMS tool or existing CA service desk to be used?
nominated agency for the NMS tool deployed for Requesting MPSEDC to please confirm on this.
this engagement.
Airtel
IL&FS
HCL
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7.2.1
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Point 7.2
PHASE II:
OPERATIONS
AND
MAINTENAN
CE
30
37
7.2.1
SubSection
7.2
Details
Response
Bidder's Name
The successful bidder shall facilitate the

initiatives taken by MPSEDC for enhancement of
MPSWAN. These initiatives shall be but not
limited to implementation of MPLS and IPv6.
Is the bidder need to undertake IPV6 configuration or

just facilitate the same? Requesting MPSEDC to
please confirm on this. In case, MPSEDC is looking
just for facilitation, requesting further clarity on the
expectation of MPSEDC from successful bidder
regarding such facilitation activity.
MPSEDC has appointed a consultant for IPv6 migration of

SWAN. The successful bidder's team is expected to co-ordinate
with the consultant and make necessary configuration changes
and test the network for IPv6 enablement.
HCL
The successful bidder shall monitor the health of Please provide details of CA tool used for NMS and
the network using Network Management System support details for the same.
and other means as required. The CA NMS has
been deployed at Sate IT Center, Bhopal
For details of CA tool, please refer to RFP Vol 1 ANNEXURE B:

EQUIPMENT DETAIL
NETWORK OPERATIONS & MANAGEMENT
As per our understanding, any change in design shall

be treated as change request and shall be on paidbasis.
The bidders scope shall be limited and restricted to
the tools, features, functionality, hardware, etc
available and existing in the network and as per the
existing design. Kindly confirm.
No. The successful bidder will be required to evaluate and

implement any changes as suggested by MPSEDC.
Yes.
Any deviations or contravention identified as a

result of such audit/assessment would need to
be..
Bidder to provide the required document & only

coordinate during the Audit process. Audit to be
provided by separate entity appointed by MPSEDC.
Please confirm
Bidder responsibility is to provide only skill support.
Any network redesign/ Architecture level changes are
to be considered separate project.
SECURITY SOLUTIONS & SERVICES

The successful bidder shall be responsible in
getting the required readiness built in the
network during audit for security solutions.

Please refer RFP Vol 1 Section 7 for the complete Scope of

Work
As per our understanding, any change in design shall

be treated as change request and shall be on paidbasis.
The successful bidder will be required to evaluate and

implement any changes as suggested by MPSEDC.
7.2.1
NETWORK OPERATIONS & MANAGEMENT
31
37
7.2.1
32
38
7.2.3
33
38
7.2.3
7.2.1
Audit
Audit
34
38
7.2.3
7.2.3
35
38
7.2.3
7.2.3
36
38
7.2.3
7.2.3
7/1/2014
The Purchaser shall also have the right to

conduct, either.

be rectified by the successful bidder failing
which the Purchaser may, without prejudice to
any other rights that it may have issue a notice
of default.
IL&FS
HCL

Work
HCL
Wipro
Any major architectural change will be a separate project. The
successful bidder will be expected to evaluate the impact of
such projects and provide configuration level support.
Wipro
HCL
HCL

Work
HCL
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40
41
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39
39
39
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Section
7.2.3
7.2.4
7.2.4
7.2.4
SubSection
Details
7/1/2014
Response

7.2.3
be rectified by the successful bidder failing
which the Purchaser may, without prejudice to
any other rights that it may have issue a notice
of default.
MPSWAN PoPs, the successful bidder shall
Relocatio ensure proper re-establishment and
n of POPs configuration of PoP equipment as per the
directions and support from MPSEDC.
The maximum change in the manpower
deployed at the NMC in any one financial year
shall not exceed 3 resources. Any additional
7.2.4 change of the resources during a financial year
at the NMC level shall be subject to levy of
penalty as specified in Section 9.4.

The successful bidder has to manage the SWAN with the

available infrastructure and recommend best practices to
improve the same.
Relocation of PoP should be considered seperatly.

Bidder to coordinate during re-establishment. Also,
such re-location will be limited to 4 in a year
The maximum change in the manpower

7.2.4 deployed at the NMC in any one financial year
FACILITY shall not exceed 3 resources.
MANAGE
MENT
SERVICES
We request MPSEDC to Can change in manpower

clause be removed. However ,Over all SLA/ delivery
of services responsibilities lies with successful bidder.
So change in the manpower should not be capped.
This clause remains unchanged. Manpower availability is the

essence of this entire project. At the same time, continuity of
resources is very critical for smooth functioning of this project.
In case any changes are being made, they have to be approved
by MPSEDC and sufficient handover period should be
maintained.
Facility Management Services - Depending on

the requirements of MPSWAN, MPSEDC may
decide to increase the number of
NA
CHQ/DHQ/BHQ PoPs during the life of the
contract. The number of such PoPs shall be
limited to 54. The successful bidder shall provide
additional manpower to be deployed at these
The number of such PoPs shall be limited to 54.
The successful bidder shall provide additional
manpower to be deployed at these PoPs. These
Additon
additional PoPs shall also be incorporated under
of POPs
the scope of this RFP.
Are the bidders required to factor in price for such

increase in no. of PoP in the price bid?
Charges for additional POP (i.e. over and above the present
360) will be based on the prices discovered in the Price Bid and
will be paid in addition to the cost of the 360 POPs.
Bidder's Name
HCL
Wipro
Requesting MPSEDC to delete the clause , while

bidder will ensure that manpower is deployed at any
given point of time
Airtel
IBM
HCL
Any additon of POP should be considered seperatly Please refer response to query no. 41
and this should be calculated on Prorata basis for any
new POP additon. We will provide the unit rate
Wipro
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Section
SubSection
7.2.6
Details
40
45
40
46
40
7.2.6
47
48
49
40
40
40
7.2.6
7.2.6
7.2.6
Response
7.2.6
7.2.6
7.2.6
7.2.6
Bidder's Name
Airtel
Maintenance equipment is mentioned in Annexure D Maintenance equipment is mentioned in Annexure D.

and not in Annexure C. Kindly confirm
Wipro
7.2.6
7.2.5
Point 7.2.5
HELPDESK
MANAGEME
NT SERVICES
a. Dusting of network equipment with Blower

This activity should be done by AMC vendor where as This clause remains unchanged.
b. Maintenance of UPS battery
network operator should ensure the timely execution
d. Draining of UPS battery per month to maintain of it. If not done then should escalate to customer.
charge-discharge cycle.
e. Maintenance of structured cabling
i. Tightening of RF gyro point
j. Changing of faulty MCB
k. Check earthing voltage and rectify if required.
The Successful bidder shall keep minimum

maintenance equipment as mentioned in
Annexure C.
44
7/1/2014
Manpower deployed at the helpdesk shall log

calls regarding the queries / complaints of
MPSWAN users. The CA service desk tool has the
capability for auto ticketing through SMS. This
SMS pulls and push service shall be provided by
MPSEDC. The tool also has the capability of
manual ticketing.
OVERALL COMPREHENSIVE MAINTENANCE
c. Running of DG set for minimum 15 minutes in
a week
c. Running of DG set for minimum 15 minutes in
a week
space and infrastructure will be provided by

department for Helpdesk operations or IA have to
consider this cost. Please clarify Please provide
details of CA tool for Helpdesk tool and support
details for the same.
Space and infrastructure is already available at SHQ for

Helpdesk operations. For details of CA tool, please refer to RFP
Vol 1 ANNEXURE B: EQUIPMENT DETAIL
IL&FS
Fuel etc. consumed during maintenance shall be paid Fuel for running DGs will be reimbursed. Please refer
by customer as actuals. Kindly confirm.
corrigendum point 3 for method of reimbursement.
Preventive Maintenance activity is to be carried-out

Quaterly. Kindly confirm if DG set is to be run for 15
min every week. Our request and suggestion is that
the same should be Quaterly.
Preventive Maintenance activity is to be carried-out
d. Draining of UPS battery per month to maintain Quaterly. Kindly confirm if UPS battery chargecharge-discharge cycle.
discharge cycle is to be done Quaterly or per month.
Our request and suggestion is that the same should
be Quaterly.
In case of problem detected in DG Set / UPS etc
d. Draining of UPS battery per month to maintain Power equipment / Battery, Bidders scope is limited
charge-discharge cycle.
to informing the same and AMC vendor shall do the
corrective action as per customers contract. Spare
Batteries / new batteries as may be required shall be
provided by customer's AMC Vendor.
HCL
This activity is to be done on a weekly basis.

HCL
This activity is to be done on a monthly basis.
HCL
The successful bidder will be required to bring such events to

the immediate notice of MPSEDC and co-ordinate with the
respective equipment vendor until the issue is resolved.
HCL
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Section
7.2.6
SubSection
7.2.6
Details
52
53
54
55
40
41
41
41
41
7.2.6
Response

In case of copper-strip, or any item required to rectify Yes
k. Check earthing voltage and rectify if required. the fault, the same shall be provided by customer. In
case of new earthing-pit, the same is not in scope of
bidder of this project. Kindly confirm our
understanding is correct.

l. Check lightening arrester
51
7/1/2014
Any spares, GD Tubes, etc replacement shall be

provided by customer. Kindly confirm.
7.2.7
7.2.7
7.2.7
HCL
Yes
HCL
7.2.6
7.2.7
Bidder's Name
All the PoPs have been provided with electricity

connection. The successful bidder shall be
responsible for timely payment of the electricity
bills for CHQ/DHQ/BHQ PoPs. The successful
Bidder shall submit electricity bills to MPSEDC
for reimbursement on quarterly basis.
Requesting clarification if advance payments would Please refer corrigendum point 3

be given on monthly basis for electricity and diesel
payments as this clause says its would be
rembursable and below clause says MPSEDC will give
advance payments for such payments
All the PoPs have been provided with electricity

connection. The successful bidder shall be
responsible for timely payment of the electricity
bills for CHQ/DHQ/BHQ PoPs. The successful
Bidder shall submit electricity bills to MPSEDC
for reimbursement on quarterly basis.
For electricity, request MPSEDC to remove the

payment from the scope of the bidder. Instead
suggest MPSEDC that bidder will collate the
electricity bills and submit it to the alloted stake
holders of the govt. for the direct payment.
MPSEDC shall provide every month, advance

funds equivalent to one months expenses to the
successful Bidder to meet fuel expenses for
running DG stets as well as payment of electricity
bills. These funds shall be provided to the
successful Bidder by 7th of every month and
shall be settled on quarterly basis as per actuals.
MPSEDC shall provide every month, advance
funds equivalent to one months expenses to the
successful Bidder to meet fuel expenses for
running DG stets as well as payment of electricity
bills. These funds shall be provided to the
successful Bidder by 7th of every month and
shall be settled on quarterly basis as per actuals.
Airtel request MPSEDC to please clarify how these

funds would be calculated in advance or whether
there would be a standard criteria to calculate the
expenses for per month usage for running the DG
sets.
Airtel
Airtel
Request MPSEDC to remove this requirement from

the scope of the bidder and MPSEDC to appoint an
agency for mobile diesel supply. The bidder can do a
follow-up with them for the requirement.
Airtel
Airtel
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Section
SubSection
Details
Fuel Expense for DG set and Electricity Bills
56
57
58
59
60
41
42
43
44
44
7.2.7
8.1
MINIMUM 8.1
DELIVERABL
ES
8.1
PLANNING
AND
TRANSITION
7/1/2014

We assume that bidders are not needed to cost of
fuel in their price bids and it shall be reimbursed at
actuals. Requesting MPSEDC to please confirm on
this.
Response
Yes. We confirm this understanding.
HCL
PLANNING AND TRANSITION PHASE

Bidders Requests MPSEDC to re-consder the
TEAM MOBILIZATION ( SHQ -13 No =4 weeks , timelines and extend the timelines by 2 weeks in
CHQ + DHQ + 80% BHQ = 347 Nos : 8 Weeks)
each phases as mentioned in RFP.
AS-IS AND GAP ANALYSIS ( 9th & 10th week)
HANDOVER OF AMC TO THE NEW SUCCESSFUL
BIDDER (7th & 8th week)
HANDOVER OF SPARE INVENTORY - (7th & 8th
week)
HANDOVER OF POP OPERATIONS (10th to 12th
week)
1. Manpower deployment schedule T0 +7 days
Please increase manpower deployment schedule to

T+2 weeks.
Bidder's Name
Airtel
IL&FS
In case of Horizontal office connectivity

implemented by M/s Bharti Airtel, only
Response time SLAs shall be applicable on the
network operator.
Kindly clarify how the response and resolution time

of telecom provider would be applicable for SLA of
Network Operator.
Response and Resolution times of faults during

PBH
Resolution time for Severity 1 is less, request to

please change to 60 - 90 Min.
The successful bidder will be required to diagnose incidents

where there is connectivity issue. The response and resolution
time SLAs will be applicable till the time the successful bidder is
able to clearly identify the issue. Also refer response to query
no. 109.
Airtel
Airtel
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Vol Pg No.
44
62
44
Section 9
63
44
64
65
44
45
SubSection
Section
Section 9
Details
After first quarter from Go-live, the total

penalties imposed due to non-adherence to SLA
specified below shall not exceed 20% of the
SERVICE
QGR. If the penalty in two consecutive quarters
LEVEL
equals specified limit of 20 % of QGR
AGREEME
respectively on account of any reasons, MPSEDC
NT
may be deem this event to be an event of
default leading to possible termination of the
contract.
PBH
Service
Level
Agreeme
nt
Resolutio
n time
Service
Level
Agreeme
nt
45
Section 9.1
Service
Level
Agreeme
nt

We request MPSEDC to consider
Overall penalty shall not exceed
5% of the Quarterly Guaranteed Payment due .
Response
Bidder's Name
The clause remains unchanged.
IBM
Kindly Change the resolution time as below

1. 1 hr
2. 2 hrs
3. 4 hrs
4. 10 hrs
Also resolution time In case of ISP network should
remain in ISP scope and should not be clubbed in
FMS scope
As the spare management is taken care by MPSECD, Please refer response to query no. 109
The Resolution penalty should not be there for AMC /
spares. Pls confirm
Reliance
Wipro
SERVICE LEVEL AGREEMENT

When the call is logged, in case the remaining PBH is
Table 5 : Response and Resolution times of faults less than the Resolution time for that Severity Level,
during PBH
the call shall be treated as per "Table 6: Response
and Resolution times of faults during NPBH". Kindly
confirm.
In case the remaining PBH is less than the Response or

Resolution time for that Severity Level, the call will roll-over to
NPBH and SLAs for the same severity level in NPBH will be
applicable and vice-versa. This roll-over i.e. will continue till the
time a call is resolved. Please refer corrigendum point 7 for the
revised PBH times.

NPBH
Kindly Change the resolution time as below

1. 2 hrs
2. 4 hrs
Also resolution time In case of ISP network should
remain in ISP scope and should not be clubbed in
FMS scope
Kindly Change as below:

Response time penalty
Resolution time penalty
per incident
per incident
1. 500 for one hour
1000 for one hour
2. 500 for 2 hours
1000 for two hours
3. 500 for 3 hours
1000 for 3 hours
4. 500 for 4 hours
1000 for 4 hours
Penalties for Response and Resolution Time
66
7/1/2014
HCL
Reliance
Reliance
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68
69
70
Vol Pg No.
45
45
45
46
SubSection
Section
SLA
Penalty
9.1
Details
46
Response
After first quarter from Go-live, the total

Please consider Maximum Penalty imposed by
penalties imposed due to non-adherence to SLA MPSEDC to be 5% of the QGR throughout 5 years of
specified below shall not exceed 20% of the
project
QGR.
Response & Resolution Penalties
We request MPSEDC to consider maximum penalty

for any response violation to be Rs 100 and for any
resolution to be Rs 200 for all the severties
Wipro
PENALTIES FOR RESPONSE AND RESOLUTION If the delay in resolution is on acocunt of delay in The SLA for resolution time will start from the time the
TIME
response, would there be penalty for both the response time is recorded in the helpdesk.
delayes of resolution time would start from response
As per table in the RFP
time only
9.2
Uptime
Bidder's Name
Wipro
Penalties
PENALTIES FOR DOWNTIME ( Reference table for requesting confirmation if penalties can be reduced Yes. Please refer corrigendum point 7.
penalties of SHQ ,CHQ/DHQ & BHQ
to site wise QGR and not QGR for all POPs , moreover
bidder requests clarification if SLA calculation would
be done cumulatively or site wise for penalty
calculation .,
PBH 99.5% uptime/Qtrly

NPBH 99% Uptime/Qtrly
71
7/1/2014
Wipro
Airtel
To Achieve 99.5% uptime & 99% uptime respectively Yes. List of spares is provided in the RFP.
during PBH & NPBH is highly dependent on level of
redundancy & High Availability configured in the
architecture.
We understand that appropriate
quantity & variety of Spares and SLA with respective
OEMs to achieve this 99.5% SLA shall be provided by
MPSEDC for maintain this uptime. Kindly Confirm?
IBM
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Section
SubSection
Details
Penalties for Downtime BHQ
72
46
Section 9.2
46
9.1
Service
Level
Agreeme
nt
75
76
46
46
47
9.1
9.2
9.2
Kindly Change as below for PBH
Response
NIL
0.25% of BHQ QGR for every
0.5% of BHQ QGR for every
Reliance
Prime
business
hours
85% or better
NIL
>=75% and <85% 0.25% of BHQ QGR for every
0.5% downtime
>=65% and <75% 0.5% of BHQ QGR for every
0.5% downtime
For 0800 to 2000 hours, we need minimum 2
resources to conver the shifts at CHQ/DHQ/ BHQ
level. We request MPSEDC to consider Prime
Business hours to be 0900 to 1750, Monday to
Saturday and rest to be non prime hours
Wipro
We request penalties to be reduced to maximum 5% This clause remains unchanged.

of QGR inclusing all.
Penalties
on
uptime
9.2
9.2
Bidder's Name
Also Change as below for NPBH
Minimum Uptime Requirement and associated

Penalty
74
95% or better
>=90% and <95%
0.5% downtime
>=80% and <90%
0.5% downtime
PBH=Prime Business Hours ((0800 to 2000 hrs)

Monday to Saturday throughout the Quarter)
73
7/1/2014
Wipro
PENALTIES FOR DOWNTIME

Network availability is defined as {Total time in a
quarter (in minutes) less total down time (in
minutes)} as a percentage of total time in the
quarter. The network is considered available
when all the services mentioned in the
requirement Section in full capacity are
available.
PENALTIES FOR DOWNTIME
Successful bidder is expected to maintain
network availability as explained below:
Minimum Uptime Requirement and associated
Penalty
As per practice, downtime required for implementing Any planned downtime with prior approval of MPSEDC will be
best practices is not considered for calculating
exempted while calculating the downtime.
Penalties for downtime. Kindly confirm.
HCL
Penalty %age as defined is applicable on the

respective location's QGR. Kindly confirm.
Yes. Please refer corrigendum point 7.
HCL
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78
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Vol Pg No.
48
48
49
Section
Annexure
SubSection
9.2
9.3
ANNEXUR
E-V
Details
7/1/2014
If network is down because of reasons not

requesting MPSEDC to kindly include the outages
attributable to successful bidder like, fault in
occuring out of hardware/software failure as same
network provided by bandwidth provider,
should also not be atributable to successful bidder.
Successful bidder shall apprise MPSEDC for all
such events specifying the root cause of such
downtime and duration of down time. For every
such downtime related issue, the respective
ticket shall be updated stating the reason for
downtime with supporting documents.
The successful bidder shall also submit these
supporting documents along with the quarterly
invoice for exemption in SLA.
Response
Bidder's Name
Please refer response to query no 109.
Denial of Service Attack: Denial of Service (DoS)

is the most common form of attack on the
Network, which leads to network unavailability
for the genuine network users. The successful
bidder shall respond to Denial of Service attacks
reported by departments/SWAN users or SWAN
maintenance personnel within 15 minutes of
intimation to the helpdesk. The Denial of Service
attack shall be defined as sudden burst of
network traffic leading to more than 90-95%
utilization of the SWAN bandwidth in any
segment or complete network. In such a scenario
successful bidder shall perform an analysis of the
issue, verify whether the network utilization is
due to genuine user requirements or it is a
denial of service attack. In case it is identified as
DoS attack, successful bidder shall identify the
source of Denial of Service attack, and shall
disconnect the source or network from SWAN
backbone and resolve the issue to ensure
availability and performance of the backbone.
Requesting clarification if DDOS protection

The successful bidder is expected to configure the existing
equipments are present to prevent DDOS attacks ,
mechanism of preventing DDOS.
else how will the bidder mitigate such attacks and
what is the expected resolution time . DDOS solution
owner should be with the DDOS solution provider
and not with Network operator.
TEAM COMPOSITION AND TASK ASSIGNMENTS
The manpower assigned at the time of RFP response This clause remains unchanged.
may be the lead managers as an Interim but will
handover the project to the actual resources
deployed for the project
Airtel
Airtel
Airtel
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Section
SubSection
Details
QUALITY OF SERVICE PARAMETERS
Capacity and Performance Management
The overall responsibility of ensuring the SWAN
performance rests with the successful bidder
80
81
82
49
50
50
9.3
9.3
9.3
9.3
Penalties
for
deteriorat
ion of
QoS
Downtime because of leased lines shall not be

considered for calculating the effective
downtime.
In such cases, the successful bidder shall provide
related proof using the tools deployed at NMC. If
the successful bidder is unable to generate such
a proof, reason for outage (RFO) dully signed by
nodal officer appointed by MPSEDC has to be
submitted.
Denial of Service Attack Rs 1,00,000 per attack
50
Section 9.3
Section
9.3Vol I
Page 50
9.3
Penalties
for
deteriorat
ion of
QoS
DOS attack
84
50
Response
In case of impact on the quality of service and

This clause remains unchanged. However, at the time of
Capacity and performance parameters due to existing implementing new changes, the successful bidder can evaluate
design and hardware related issues shall be brought the proposed changes and provide recommendations.
to notice of customer. Bidder shall not be held
responsible for the same. However, bidder shall
provide recommendations to State government on
SWAN infrastructure up gradation.
Kindly confirm our understanding is correct.
requesting clarification on hardware failure which
includes passive equipments as well , MPSEDC need
to ensure spare for same as well , moreover
requesting confirmation how will bidder be
accountable if any hardware failue occurs.
Please refer response to query no. 109.
We request MPSEDC to remove the penalty on DoS

attack.
Bidder's Name
HCL
Airtel
IBM
Penalties for deterioration of QoS
83
7/1/2014
Request for penalties to be reduced considerably.

Even after Up-dation of Virus software system gets
infected due to new virus, no penalty should be
imposed
In cases where a patch is not available from the OEM of the

anti-virus software, the bidder shall not be penalized. However,
the bidder is expected to take possible preventive measures in
such cases.
Reliance
We request to reduce the penalty for any DOS attack This clause remains unchanged.
to Rs.10000 per attack against Rs.1,00,000 as
suggested in the RFP
Wipro
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Section
SubSection
Details
QUALITY OF SERVICE PARAMETERS
Penalties for deterioration
85
50
9.3
9.3
Penalties for Manpower and Deliverables
86
87
88
89
90
51
51
51
53
53
Section 9.4
9.4
9.4
9.6
9.6
Service
Level
Agreeme
nt
9.4
9.4
VVIP
locations
VVIP
locations
7/1/2014

DDOS / Antivirus / other tools, functionalities as per
the existing software/hardware capabilities shall be
available. Any impact due to
design/software/hardware/feature/licence etc
limitation; bidder shall not be held responsible.
However, bidder shall provide recommendations to
State government on SWAN infrastructure up
gradation.
Kindly confirm our understanding is correct.
Kindly Change as below
Response
The successful bidder has to manage the security of the SWAN
with the available infrastructure and recommend best practices
and design to improve the same.
HCL
1. Deployment at SHQ within 4 weeks of PO: 50000

per week penalty
PENALTIES FOR MANPOWER AND DELIVERABLES

Service level Penalties
1. Deployment of required manpower at SHQ
from acceptance of LoI
Penalties : Rs 1,00,000 per week or part of the
week of delay
Bidder's Name
Reliance
Deployment of manpower would involve relocation This clause remains unchanged.

of existing resources and also new recruitment. Our
request is that penalties should not be imposed till 8
weeks.
Kindly confirm.
PENALTIES FOR MANPOWER AND DELIVERABLES Our understanding is as follows:

Change in Manpower / Un-Availability without In case of change in manpower or unavailability
prior approval
without prior approval due to emergency / medical
situation, penalty shall not be levied. However, in
such cases involving emergency/medical situation,
timely information and alternate resources shall be
provided.
MPSEDC shall give list of VVIP offices (End users) Please share the location details of all these VVIP
across the state of M.P at the time of signing of offices. This is required to estimation of resources
agreement which is to be put under severity
level 1 irrespective
Such conditions will be dealt with on a case to case basis. The

successful bidder will be required to provide equivalent
alternate resource(s). All resources deployed will have to be
approved by MPSEDC.
MPSEDC shall give list of VVIP offices (End users) We understand VVIP office will require support only
across the state of M.P at the time of signing of during the prime business hours. Please confirm
SLAs shall be applicable in the PBH as well as NPBH.
HCL
HCL
Please refer corrigendum point 4.
Wipro
Wipro
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Section
SubSection
Details
Penalties for misuse
91
53
93
94
95
96
53
53
53
53
54
9.5
9.5
9.6
9.6
9.6
Response
Airtel
We would request MPSEDC to kindly elaborate which Please refer response to query no. 91
all activities can be considered as a misuse on
bidders part.
HCL
9.5
In case of misuse of bandwidth/ Internet at the

instance of the successful bidder, the penalty
Penaties imposed on the successful bidder,
for
Misuse
VVIP
locations
9.6
NA
Bidder's Name
Airtel requests MPSEDC to please elaborate on what Internet misuse means usage of the SWAN internet for any
exactly would be the standard for calculating
purposes other than for official work.
"Penalties for misuse".
9.5
Penalties for misuse
92
7/1/2014
MPSEDC shall give list of VVIP offices (End users)

across the state of M.P at the time of signing of
Please share the defination/ any details for cases to

be considered under Internet Misuse.
Please refer response to query no. 91
Wipro
Since these VVIP location are to be considered under Please refer corrigendum point 4. VVIP offices will be at District
severity 1 and SLA for Sev 1 require onsite presence levels and severity 2 SLA will be applicable for such locations.
of the resources. Please consider separate and low
penatities for these location
Services
Spares list shall be mutually worked-out and spares
NOTE: MPSEDC shall give list of VVIP offices (End shall be provided by MPSEDC.
users) across the state of M.P at the time of
signing of agreement which is to be put under
severity level 1 irrespective of locations. Number
of such offices shall be 100.
Guidance for calculating the Downtime
Please refer to query no 109
Providing Spares or Faulty part replacement or

hardware/software update/upgrade to bidder is
OEM/MPSEDC responsibility; bidder shall not be
penalized for downtime. Kindly confirm.
Wipro
HCL
HCL
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SubSection
Section
Details
Technicain
97
98
99
55
9.7
MANPOW
ER
REQUIRE
MENTS
9.7
MANPOW
ER
REQUIRE
MENTS
58
9.7.2
Point 4 in
table,
Technicia
n
62
9.7.3
QUALIFICATI
ON OF THE
RESOURCES
55
100
101
62
9.7.3
QUALIFICATI
ON OF THE
RESOURCES
7/1/2014

Only CHQ/DHQ level has the requirment of
Technicians. However there at technican
requirements at SHQ & BHQ level as well which is
taken care by MPSECD & is out of the scope of the
bidder. Please confirm
Manpower requirement at SHQ, CHQ, BHQ level We understand this is minumum manpower
requirement stated by MPSEDC at all the level and
Wipro to decide on the required manpower as per
the SLA. MPSEDC to provide the required
Infrastucture arrangment (desktop, seating
arragement, connectivity, other devices) for the
manpower which we be deployed (Proposed and
addtional).
Technicain Experience
As per the tender clause, point 4 in table of page 58
and Point 4 in table on page 61, experience of
technicain asked is 3 yr and 1 yr respectively which is
a clause. Please suggest what is the experience to be
considered of a network technician
Response
Bidder's Name
At SHQ Level, the technician work will be done by MPSEDC

At BHQ level, the Technicians at DHQ are expected to travel to
their district's BHQ's for such activities.
Wipro
1. Minimum mandatory manpower is specified in the RFP.

2. Infrastructure for management of SWAN shall be provided
by MPSEDC.
Wipro
Experience required for Technician is 1+ years. Please refer

corrigendum point 5.
Network Specialist: BE/B.Tech/MCA/M-TECH

degree or equivalent AND CCNP/CCI AND ITILv3
(desired) with prior experience of IT
Infrastructure/ Network Monitoring, Enterprise
level NMS & Helpdesk Management tools
Kindly ammend the clause like ,Network Specialist: This clause remains unchanged
BE/B.Tech/MCA/M-TECH degree or equivalent AND
CCNA/CCI/ITILv3 with prior experience of IT
Infrastructure/ Network Monitoring, Enterprise level
NMS & Helpdesk Management tools
Network Monitoring Engineer: BE/ B.Tech /MCA

or
equivalent with ITILv3 as well as CCNA or CCNP
and prior experience of IT/Network Monitoring,
Enterprise level NMS & Helpdesk Management
tools
Kindly ammend the clause like, Network Monitoring This clause remains unchanged
Engineer: BE/ B.Tech /MCA as well as
CCNA/CCNP/ITILv3 and prior experience of
IT/Network Monitoring, Enterprise level NMS &
Helpdesk Management tools
New Inclusion
(1) In case delayed payment of undisputed amount, This clause remains unchanged.
interest @ 12% shall be paid to the bidder
Wipro
IL&FS
IL&FS
Right to bidder for non payment:

102
(2) If the undisputed amount remain unpaid for over

90 days, the bidder should have right to exit from the
account
Wipro
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SubSection
Details
Service Level Agreement
103
44, 45
104
44, 45, 9.1, 9.2, 9.3,

50, 53
9.5
105
44, 45, 9.1, 9.2, 9.3,

50, 53
9.5
106
51, 52
9.4
55, 58
9.7
108
55, 58
9.7
Response
We assume Successful bidders responsibility shall be Please refer response to query no 109.
limited to registering call with respective OEMs for
AMC purpose (vendor management) and no AMC
work. In such a scenario, we believe that any
penalties under Resolution Time for issues relating
to hardware / equipment failure should not be
applicable to the Successful bidder.
During the first quarter, penalties shall be

We would request MPSEDC to cap this to 10% of QGR This clause remains unchanged.
calculated but total penalty imposed shall be
limited to 5% of the QGR. After first quarter from
Go-live, the total penalties imposed due to nonadherence to SLA specified below shall not
exceed 20% of the QGR (including penalties for

deterioration of QoS and penalties for misuse)
We would request MPSEDC to cap this to 10% of QGR This clause remains unchanged.
Penalties for Manpower and Deliverables
We request MPSEDC to cap this over all penalty to 5%

of such manpower and deliverables which remains
undelivered.
Network engineer requirement as per page 55 is 309
but as per page 58 is 359. Please clarify which figure
to consider
9.4
Manpower requirement and Team Members
107
7/1/2014
Manpower requirement and Team Members
Bidder's Name
HCL
HCL
HCL
HCL
On page 55, Network Engineers at DHQ is mentioned as 50, at
BHQ is 309.
On page 58, a summation of these numbers is given i.e. 359
We request MPSEDC to please clarify what would be The successful bidder will have to plan to meet the SLAs.
the service window for Division HQs, District HQs and
BHQs?
HCL
HCL
19 of 23
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SubSection
Section
Details
Penalties
109
110
NA
13
NA
The Bid security can be forfeited at the

discretion of MPSEDC on account of one or more
of the following reasons:
1 The Bidder withdraws their Bid during the
period of Bid validity
2 Bidder does not respond to requests for
clarification of their Bid
3 Bidder fails to co-operate in the Bid evaluation
process, Bidder providing false information
4 In case of a successful Bidder, the said Bidder
fails:
a. To furnish Performance Guarantee; or
b. To sign the Agreement within the given time
7/1/2014

Request to please include that for purpose of
calculating the uptime, time taken for the following
should be excluded:
1) Failure of the infrastructure, electricity etc.
2) Time required to boot the system
3) Delays due to non conformance of the issued
directives.
4) Preventive maintenance
5) Planned Outage
6) Mis-handling by any person other than
vendors authorized representatives.
Response
1) Failure of the infrastructure, electricity etc. - POPs have a
UPS and DG set for power backup. The successful bidder is
expected to use these mechanism in case of power failure.
Hence, Failure of electricity will be considered while calculating
downtime. Further, failure of infrastructure will be excluded
from downtime calculation only if the spare bank is depleted
and is not replenished due to no fault on part of bidder.
2) Time required to boot the system - Uptime will be
considered from the time the NMS starts recording the uptime
3) Delays due to non conformance of the issued directives. Delays due to conformance of written directives issued will be
excluded.
4) Preventive maintenance - Preventive maintenance is to be
done in NBH and will have to be intimated in advance
5) Planned Outage - Shall not be considered if written/email
permission has been sought from MPSEDC in advance.
6) Mis-handling by any person other than
vendors authorized representatives - This will be exempted
only in a case where the handling of the device has been
authorised to any person by MPSEDC.
The Bid security can be forfeited at the discretion of This clause remains unchanged.
MPSEDC on account of one or more of the following
reasons:
1 The Bidder withdraws their Bid during the period of
Bid validity
2 Bidder does not respond to requests for
clarification of their Bid
3 Bidder fails to co-operate in the Bid evaluation
process, Bidder providing false information
4 In case of a successful Bidder, the said Bidder fails:
a. To furnish Performance Guarantee; or
b. To sign the Agreement within the given time.
Bidder's Name
IBM
Wipro
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Details
7/1/2014
The bidder shall furnish, as part of its bid, a bid We request MPSEDC to kindly reduce the EMD
security in the form BG of Rs 1 Crore in favour of amount substantially.
MPSEDC Ltd. payable at Bhopal.
111
112
113
114
115
116
13
17
17
21
21
22
2.1
2.1
Response
HCL
NA

Sub
the Technicians (50 nos.) at the DHQ level. Apart
Contracti from this, no sub-contracting would be allowed
ng
Request to kindly amend the clause to

Accommodate subcontracting as per
bidders preference - however subject that final SLA
and performance responsibility shall vest with the
bidder only.
IBM

Sub-contracting should be allowed at all levels
including CHQ/DHQ & SHQ. Core Project team can be
Subthe Technicians (50 nos.) at the DHQ level. Apart on Bidders payroll.
Section 2.10 Contracti from this, no sub-contracting would be allowed
ng
3.3
3.3
3.3
Sl. 2 C
NA
Sl. 4 B
Bidder's Name

turnover of not less than INR 50 Crores during
the last three financial years (F.Y. 2010-11, 201112 and 2012-13 respectively).
For the current year, i.e 2013-14, we have a turnover This clause remains unchanged.
of Rs.55 crores. However, for the previous two years
it is not so, and the average also does not come up to
Rs.50 crores. We would request you to kindly amend
the eligibility criteria to average turnover of Rs.35
crores, to enable us to bid for the same as we qualify
on all other parameters.
Eligibility Criteria
b) Copy of the audited profit and loss account/
Auditors/ Company Secretary Certificate /
certified balance sheet/ annual report (reflecting
overall turnover and the turnover specific to
Services /product lines) of the last three financial
years counter signed by Statutory Auditor
The Bidder must have a team of professionals
having professional certifications as specified
below on its payroll as on bid submission date
a. CISSP / CISM/ CISA: minimum 5 professionals
b. CCNA / CCNP: minimum 20 professionals
c. ITIL: minimum 3 professionals
We would request MPSEDC to accept Auditors/

Company Secretary Certificate as an valid document
as a CA certificate itself is an authentic proof of a
companys financials
Reliance
DSM
Yes. This will be acceptable.
We would further like to bring to your notice that you Please refer corrigendum point 9
have asked for a minimum 5 nos of CISA/CISP
certified people to be on the payroll of the company.
We submit that for the job required to be done,
these people may not be required as these
certifications are primarily for Security applications.
We would request that this clause be amended too,
as this will add significantly to the cost.
HCL
DSM
21 of 23
Sr.
Vol Pg No.
Section
SubSection
Details
CISSP / CISM/ CISA: minimum 5 professionals
117
118
119
120
121
22
22
22
22
22
Eligibility
Criteria
Eligibility
Criteria
Eligibility
Criteria
Eligibility
Criteria
7/1/2014
Response
Bidder requestes MPSEDC to kindly change it to

"CISSP / CISM/ CISA/ CCIE or equivalent: minimum 4
professionals". Requested certifications are for
security only. Considering the scope of RFP, as the
reuqirement is mainly to manage the routing and
switching components CCIE or quivalent should be
incorporated.
The Bidder should have positive net profit in at

least one of the last two financial years i.e. FY
2011-12 and FY
Point no.
2012-13
2. B
Request to kindly remove this clause
The Bidder must have a team of professionals

Point 4 B
b. CCNA / CCNP: minimum 20 professionals
c. ITIL: minimum 3 professionals
We request to change the no. of professionals

requirement as below
3.3
Point No
5
Airtel
Reliance
a. CISSP/CISM/CISA: 2 professionals.
b. CCNA / CCNP: 15 professionals.
c. ITIL: 2 professionals.

Kindly allow Self Certification signed by authorized
turnover of not less than INR 20 Crores from IT signatory in place of statutory auditors.
Services including Network Operations and
Point no.
related Facility Management Services of the last
2.D
three financial years from Indian operations.
(F.Y. 2010-11, 2011-12 and 2012-13 respectively
Documents Required: Work Order + Self
Certificate of Completion (Certified by the
Statutory Auditor);"
Bidder's Name
Reliance
A certificate from a Chartered Accountant or the Company

Secretary will be accepted.
Reliance
Please allow Work Order + Self certification of phase Accepted.

Completion signed by authorized signatory.
Reliance
22 of 23
Sr.
122
123
Vol Pg No.
22
24
Section
3.3
ELIGIBILITY
CRITERIA
3.4
SubDetails
Section
4
A. The Bidder should have minimum 100
Clause to be omitted
Network specialists and Network Monitoring
Engineers as per the qualifications mentioned
under Section 9.7.3 on its payrolls as on Bid
submission date.
B. The Bidder must have a team of professionals
7/1/2014
Response
Bidder's Name
MPSEDC may terminate the contract by giving 30 Does the MPSEDC mean "tender process" or
This refers to 'contract'.
day advance notice of termination without
"contract" in this clause? The remaining clauses in
assigning any reason whatsoever.
this section deal with the tender process, and 2.8
already gives MPSEDC such a right. If this refers to
the contract, then this tantamounts to a termination
for convenience provision, and hence we request for
its deletion.
IL&FS
Airtel
23 of 23

MPSWAN ResponsetoPreBidQueries

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Response to Pre-Bid Queries for RFP of Selection of MPSWAN Network Operator

MPSWAN FMS Tender - Response to Pre Bid Queries

Sub-contracting of manpower by bidders is

Clarification required / Suggestions

Who will be responsible for UPS, AC, Generator

RF links are prone to interference and regular

Requesting MPSEDC to delete the clause as bidder

Response to Pre-Bid Queries for RFP of Selection of MPSWAN Network Operator

Clarification required / Suggestions

Requesting clarification from MPSEDC if in case of

1. The successful bidder will be responsible for diagnosing the

Response to Pre-Bid Queries for RFP of Selection of MPSWAN Network Operator

Clarification required / Suggestions

The successful bidder is expected to do works such as shifting

MPSEDC shall be procuring the AMCs for below

Deployment at SHQ we need minimum 8 weeks.

Please refer corrigendum point 6

requesting clarification if pending 20% manpower

Where manpower has been provided before Go-Live, Payment

Requesting MPSEDC to specifically categorize IT and

Please refer ANNEXURE B: EQUIPMENT DETAIL on page 71-73

Response to Pre-Bid Queries for RFP of Selection of MPSWAN Network Operator

The successful bidder shall prepare and maintain

Clarification required / Suggestions

1. Do IA need to prepare floor - wise lay out plan of

1. The layout plan of the POPs is available and the successful

2. We request MPSEDC to share existing floor wise

3. Most of the layout plans are prepared. Hence, the need to

3. If new layout needs to be prepared than timeline

The successful bidder shall study and configure

2. The layout plans shall be shared with the successful bidder

Change may be related to priority of locations where the

Please refer corrigendum point 8 for the functional

Requesting MPSEDC to confirm on SOW of CA

Physical obstructions, if any, should be cleared by the

Response to Pre-Bid Queries for RFP of Selection of MPSWAN Network Operator

Clarification required / Suggestions

The successful bidder shall study and configure

Requesting MPSEDC to provide detailed SOW for

The successful bidder shall decide the strategic

This clause stands deleted. Please refer corrigendum point 8.

The successful Bidder shall procure/implement

Please clarify if bidder has to provide attendance

The successful bidder shall study and configure

This clause stands deleted. Please refer corrigendum point 8.

The successful bidder shall be responsible for

Response to Pre-Bid Queries for RFP of Selection of MPSWAN Network Operator

Clarification required / Suggestions

The successful bidder shall facilitate the

Is the bidder need to undertake IPV6 configuration or

MPSEDC has appointed a consultant for IPv6 migration of

For details of CA tool, please refer to RFP Vol 1 ANNEXURE B:

NETWORK OPERATIONS & MANAGEMENT

As per our understanding, any change in design shall

No. The successful bidder will be required to evaluate and

Any deviations or contravention identified as a

Bidder to provide the required document & only

SECURITY SOLUTIONS & SERVICES

The bidders scope shall be limited and restricted to

Please refer RFP Vol 1 Section 7 for the complete Scope of

SECURITY SOLUTIONS & SERVICES

As per our understanding, any change in design shall

The successful bidder will be required to evaluate and