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School of Management
Summary
Session Spring 2007, 3 credits
Location SOM 1.801
Day and Time 9.00-5.30 pm ( Thursday & Friday, Saturday) every second week
Instructor Dr. Divakar Rajamani
Contact Information divakar@utdallas.edu
Office Hours SOM 2.614; Saturday 9.00-11.00 am
Teaching Assistant
Contact Information
Office Hours
Course Objectives
In today’s competitive global marketplace, customers are not only demanding better quality, but want it
faster and cheaper. In this course, we introduce you to the basic foundations of Total Quality
Management followed by specific focus on Lean and Six Sigma Methodologies. The lean methodology
focuses on principles and tools that help companies identify waste and reduce them thus enabling them
to reduce their inventory and lead times. The Six Sigma Methodology focuses on principles and tools
that help companies to reduce their variability and improve the quality. The two methodologies
complement each other to achieve better quality, deliver products/services faster to customers while
reducing the cost.
Prerequisites
Prefer students having taken Statistics
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The University of Texas at Dallas
School of Management
Course Materials
Suggested Reference Book
Juran’s Quality Planning & Analysis for Enterprise Quality, by Frank M. Gryna, Richard C.H.
Chua & Joseph A. Defeo, Fifth Edition, McGraw-Hill, 2007.
Assessment
Attendance
It is expected that students will attend all classes.
Class Participation
While no grade is assigned to class participation, we encourage the students to participate in
class discussion.
Examinations
There will be seven quizzes as a part of the course. The quizzes are held during class hours. All
quizzes are closed book & closed notes.
Grading:
100 % - seven quizzes of equal weight
Although mark ranges for letter grades may be adjusted based on overall class performance and
instructor discretion, the typical scale is given below:
Mark Grade
Range Category
90-100 A
80-89 B
70-79 C
60-69 D
Below 60 F
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