Eman 2

A STUDY ON JOB SATISFACTION OF EMPLOYEES IN
IQRAA INTERNATIONAL HOSPITAL AND RESEARCH CENTRE
CERTIFICATE
This is to certify that the Project work entitled A STUDY ON JOB
SATISFACTION IN IQRAA INTERNATIONAL AND RESEARCH CENTRE,
MALAPARAMBAis a bonafied record of the work done by Mr.
RATHEESH.D, Reg No. JDAGBBAR22 submitted to the department in
partial fulfilment for the requirement of BBA (Bachelor of Business
Administration).
The internal Viva is held

on........................and commented
as..
Head of the Department.
Internal Examiner
Mr. Rajeev.K.R (MBA, M.Phil)
[1]
DECLARATION
I hereby declare, the project work entitled A STUDY ON JOB
SATISFACTION IN IQRAA INTERNATIONAL AND RESEARCH CENTRE,
MALAPARAMBA for partial fulfilment of the requirements for the award
of the degree of BACHELOR OF BUSINESS ADMINISTRATION, as a
record of original work done by me under the supervision and guidance of
Miss.Nafeeza Masoodha, Lecturer of JDT Islam College of Arts &
science.Vellimadukunnu.. This project work has not formed the basis for
the award of any Degree /Diploma/Associates hip/Fellowship of similar
titles to any Candidate of any university.
Place:
Date:
Ratheesh.D
[2]
ACKNOWLEDGMENT
I am indebted to the all powerful almighty god for all the

blessings he showered on me and for being with me throughout
the study.
I would like to express my sincere thanks to Mrs. Dr.
Swarnakumari, the principal, Mr. Rajeev, Vice-Principal and
Head of the BBA department, of JDT Islam College of Arts and
Science, who provided me an opportunity to do this project.
I am deeply obliged to Miss. Miss.Nafeeza Masoodha, faculty of
BBA Department, JDT Islam College of Arts and Science, for his
exemplary guidance and support without whose help this
project would not have been success.
I also express my sincere thanks to all other faculty of
Department of Business Administration
I am greatly thankful to Mr.Madhavan Nair, Administrative
officer of Iqraa International Hospital and Research Centre, and
also all other staff members for their co-operation and
assistance during my training period
I also take this opportunity to express my deep gratitude to my

loving parents and friends who are a constant source of
motivation and for their never ending support and
encouragement during this project.
[3]
Ratheesh.D
CONTENTS
PAGE NO.
PARTICULERS
6.1AAAAAAAAAAAAAAAAAS
CHAPTER-1
1.1
1.2
1.3
1.4
INTODUCTION OF JOB SATISFACTION

FACTORS INFLUENCING JOB SATISFACTION
REVIEW OF LITERATURE
OBJECTIVES OF THE STUDY
10-11
11-13
13-14
15-15
CHAPTER-2
16-18
19-24
25-25
2.1 INDUSTURY PROFILE

2.2 PROFILE OF IQRAA HOSPITAL
2.3 ORGANISATION STRUCTURE
CHAPTER-3
3.1 RESEARCH AND METHODOLOGY
26-27
CHAPTER-4
4.1 DATA ANALYSIS AND INTERPRETATION
28-61
4.2 ONE WAY ANOVA
62-69
CHAPTER-5
5.1 FINDNGS AND SUGGETIONS
70-72
CHAPTER-6
6.1 CONCLUSION
73-74
6.2 BIBLIOGRAPHY
75-75
6.3 ANNEXURE
76-80
[4]
LIST OF TABLES
SL.N
O
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
TITLE OF THE TABLE
PAGE NO:
Table showing gender of the respondents

Table showing monthly income of the respondents
Table showing Education qualification of the respondents
Table showing marital status of the respondents
Table showing Years of experience of the respondents
Table showing Working hours are convenient for me of the
employees
Table showing Im happy with the work place of the
respondents
Table showing the lightings and other arrangements in the
office are satisfactory of the respondents
Table showing I have too much work to do of the respondents
Table showing safety measures provided by the company of
the respondents
Table showing My relationship with my supervisors is cordial
of the respondents
Table showing my supervisor in not partial of the respondents
Table showing my supervisor considers my idea too while
taking decision of the respondents
Table showing Im satisfied with the support from my coworkers of the respondents
Table showing People here have concern over one another
and tend to help one another of the respondents
Table showing Im happy with the refreshment facilities of the
respondents
Table showing we are provided with the rest and lunch room
facilities and they are good of the respondents
Table showing the parking space for our facilities of the
respondents
Table showing Im satisfied with the first aid facilities of the
respondents
Table showing Im satisfied with the loan facilities and other
personal welfare facilities offered by the company of the
respondents
Table showing I feel Im paid a fair amount for the work I do of
the respondents
Tale showing Im satisfied with the chances for my promotion
of the respondents.
29
30
31
32
33
[5]
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
Table showing the salary we receive are good as other

organizations offer of the respondents
Table showing Im satisfied with the allowances provided by
the organization of the respondents
Table showing I feel my boss motivates me to achieve the
organizational goals of the respondents
Table showing my supervisor motivates me to increase my
productivity when Im unproductive of the respondents
Table showing communication seems good within this
organization of the respondents
Table showing work assignments are explained clearly to me
of the respondents
Table showing I love this job and to work in this organization
of the respondents.
Table showing My work life is meaningful to me of the
respondents
Table showing my work life is valuable in attaining
organizational goals of the
respondents
Table showing I have adequate opportunities to use my
ability of the respondents
Table showing overall Im satisfied with the job of the
respondents
Table showing the significance difference among experience
group of
respondents with reference to environment and nature of
work factor
group of
respondents with reference to Relationship with supervisors
and colleagues factor
group of
respondents with reference to welfare facilities factor
group of
respondents with reference to Pay and promotion factor
group of
respondents with reference to Communication and
motivation factor
group of
respondents with reference to job factor
[6]
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
40
41
SL.NO:
Table showing the significance

difference
among Age group
TITLE
OF THE CHARTS
of respondents with reference to job factor.
Table showing the significance difference among Gender of
respondents with reference to job factor.
68
69
TITLE OF THE CHART
PG.NO
Chart showing gender of the respondents.
29
Chart showing monthly income of the respondents
30
Chart showing Education qualification of the respondents
31
Chart showing marital status of the respondents
32
Chart showing Years of experience of the respondents
33
Chart showing Working hours are convenient for me of the employees
34
Chart showing Im happy with the work place of the respondents
35
Chart showing the lightings and other arrangements in the office are
satisfactory of the respondents
36
Chart showing I have too much work to do of the respondents
37
10
11
Chart showing safety measures provided by the company of the

respondents
Chart showing My relationship with my supervisors is cordial of the
respondents
38
39
12
Chart showing my supervisor in not partial of the respondents
40
13
Chart showing my supervisor considers my idea too while taking

decision of the respondents
41
15
Chart showing Im satisfied with the support from my co-workers of

the
Chart showing People here have concern over one another and tend to
help one another of the respondents
16
Chart showing Im happy with the refreshment facilities of the

respondents
14
17
Chart showing we are provided with the rest and lunch room facilities
and they are good of the respondents
[7]
42
43
44
45
18
19
20
Chart showing the parking space for our facilities of the respondents
Chart showing Im satisfied with the first aid facilities of the
respondents.
Chart showing Im satisfied with the loan facilities and other personal
welfare facilities offered by the company of the respondents
46
47
48
21
Chart showing I feel Im paid a fair amount for the work I do of the
respondents
49
22
Tale showing Im satisfied with the chances for my promotion of the

respondents
50
23
Chart showing the salary we receive are good as other organizations

offer of the
respondents
51
24
Chart showing Im satisfied with the allowances provided by the

organization of
the respondents
52
25
Chart showing I feel my boss motivates me to achieve the

organizational goals of
the respondents
53
26
Chart showing my supervisor motivates me to increase my productivity

when Im
unproductive of the respondents
54
27
Chart showing communication seems good within this organization of

the
respondents
55
28
Chart showing work assignments are explained clearly to me of the

respondents
56
29
Chart showing I love this job and to work in this organization of the
respondents.
57
Chart showing My work life is meaningful to me of the respondents
58
30
31
Chart showing my work life is valuable in attaining organizational goals

of the respondents
59
32
Chart showing I have adequate opportunities to use my ability of the

respondents
60
[8]
33
Chart showing overall Im satisfied with the job of the respondents
[9]
61
Chapter -I
INTRODUCTION
[10]
Chapter I
INTRODUCTION
1.1 Job Satisfaction:
Job Satisfaction is the favourableness or un-favourableness with

which the employee views his work. It expresses the amount of
agreement between ones expectation of the job and the
rewards that the job provides. Job Satisfaction is a part of life
satisfaction. The nature of ones environment of job is an
important part of life as Job Satisfaction influences ones general
life satisfaction.
Job Satisfaction, thus, is the result of various attitudes possessed
by an employee. In a narrow sense, these attitudes are related
to the job under condition with such specific factors such as
wages. Supervisors of employment, conditions of work, social
relation on the job, prompt settlement of grievances and fair
treatment by employer.
However, more comprehensive approach requires that many
factors are to be included before a complete understanding of
job satisfaction can be obtained. Such factors as employees age,
health temperature, desire and level of aspiration should be
considered. Further his family relationship, Social status,
recreational outlets, activity in the organizations etc. Contribute
ultimately to job satisfaction.
1.2 FACTORS INFLUENCING JOB SATISFACTION
The major factors influencing job satisfaction are presented below:
SUPERVISION
To a worker, Supervision is equally a strong contributor to the job

satisfaction as well as to the job dissatisfaction. The feelings of workers
towards his supervisors are usually similar to his feeling towards the
[11]
company. The role of supervisor is a focal point for attitude formation.

Bad supervision results in absenteeism and labour turnover. Good
supervision results in higher production and good industrial relations.
CO-WORKERS
Various studies had traced this factor as a factor of intermediate

importance. Ones associates with others had frequently been motivated
as a factor in job satisfaction. Certainly, this seems reasonable because
people
like to be near their friends. The workers derive satisfaction when the coworkers are helpful, friendly and co-operative.
PAY
Studies also show that most of the workers felt satisfied when they are
paid more adequately to the work performed by them. The relative
important of pay would probably changing factor in job satisfaction or
dissatisfaction.
AGE
Age has also been found to have a direct relationship to level job of
satisfaction of employees. In some groups job satisfaction is higher with
increasing age, in other groups job satisfaction is lower and in other there
is no difference at all.
MARITAL STATUS
Marital status has an important role in deciding the job satisfaction. Most
of the studies have revealed that the married person finds dissatisfaction
in his job than his unmarried counterpart. The reasons stated to be are
that wages were insufficient due to increased cost of living, educations to
children etc.
[12]
EDUCATION
Studies conducted among various workers revealed that most of workers

who had not completed their school education showed higher satisfaction
level. However, educated workers felt less satisfied in their job.
WORKING CONDITION
The result of various studies shows that working condition is an important

factor. Good working atmosphere and pleasant surroundings help
increasing the production of industry. Working conditions are more
important to women workers than men workers.
1.3 REVIEW OF LITERATURE:

JOB SATISFACTION OF BANK OFFICERS IN BANGLADESH
By Nazrul Islam & Gour Chadra Sha
This study attempts to evaluate job satisfaction of bank officers in

Bangladesh. It focuses on the relative importance of job satisfaction
factors and their Impacts on the overall job satisfaction of officers.
It also investigates the impacts of bank type, work experience,

age, and sex differences on the attitudes toward job Satisfaction.
The result shows that salary, efficiency in work, fringe
supervision, and co-worker relation are the most important
factors contributing to job satisfaction. Private bank officers
have higher levels of job satisfaction han those from public
sectors as they enjoy better facilities and supportive work
environment. Sex and age differences have relatively lower level
of impact on it. The overall job satisfaction of the bank officers is
at the positive level.
[13]
FACTORS AFFECTING JOB SATISFACTION AMONG ACADEMIC PROFESSIONALS IN

TERTIARY INSTITUTIONS IN ZIMBABWE
By P. Chimanikire, E. Mutandwa, C. T.
Gadzirayi, N. Muzondo and B. Mutandwa
The broad objective of this study was to determine factors

affecting job satisfaction among academic professionals in
tertiary institutions of Zimbabwe against the backdrop of high
brain drain in the sector. A total of eighty respondents were
selected randomly from departmental lists and interviewed using
structured questionnaires. The results of the study showed that a
greater proportion of the academic staff was not satisfied with
their jobs. Reasons for dissatisfaction include high volume of
work, inadequate salaries, allowances, loans to facilities
purchase of housing stands and cars.
[14]
1.4 Objective of the study:
1. To Study the overall job satisfaction of employees in IQRAA

INTERNATIONAL HOSPITAL Pvt.Ltd, Malaparamba, Calicut.
2. To Measure the satisfaction levels of employees on various
factors and give suggestions for improving the same.
3. To find out whether experience have an effect on Job Factors.
4. To find the significance difference among age groups with
respect to job Factors.
5. To find the significance difference among male and female
employees with respect to job Factors.
1.5 Limitations of the study:
1. Sample size of the study is only 100.

2. Some of the respondents were not responding to some of the
questions.
3. Due to time constraint the researcher was not able to
complete the project to desired level.
[15]
Chapter -2
INDUSTRY PROFILE
[16]
2.1 Health Care Industry

With the invention of latest technological developments, the world health
care industry is catching up with the other leading industries of the world.
World health care industry is one of the largest industries catering to the
medical needs of innumerable people around the globe. Statistics show
that in the year 2004, employment provided by the health care industry
accounted for 13.5 million job opportunities. Out of the 13.5 million jobs,
some of the people opted for self employment while others remained
salaried workers related to the health care. It has been predicted that
between 2004 through 2014, increase in the health care jobs would be by
approximately 19% or as many as 3.6 million job opening would be
produced.
Health Care Industry in Indian:

Hospital industry is an important component of the value chain in Indian
Healthcare industry rendering services and recognized as healthcare
delivery segment of the healthcare industry, which is growing at an
annual rate of 14%. The size of the Indian healthcare industry is estimated
at Rs. 1,717 billion in 2007. It is estimated to grow by 2012 to Rs. 3,163
billion at 13% CAGR. The private sector accounts for nearly 80% of the
healthcare market, while public expenditure accounts for 20%. The
country had 15,393 (2005) hospitals, which had 8.75 lack hospital beds.
According to the WHO report, India needs to add 80,000 hospital beds
each year for the next five years to meet the demands of its growing
population. Newfound prosperity of many Indian households is spurring
demand for high-quality medical care, transforming the healthcare
delivery sector into a profitable industry. Medial tourism is changing the
face of traditional healthcare industry in India. Indias excellence in the
field of modern medicine.
[17]
Ancient methods of physical and spiritual wellbeing make it the most

favourable destination for good health and peaceful living. Indias cost
advantage and explosive growth of private hospitals, equipped with latest
technology and skilled healthcare professionals has made it a preferred
destination for medical tourism. According to Ministry of Commerce and
Industry, Indian medical tourism that was valued at US$350 million in
2006, is estimated to grow into a US$2 billion industry by 2012.
[18]
Hospital PROFILE
[19]
2.2 IQRAA HOSPITAL

IQRAA International hospital is charity endeavour promoted by Iqraa for
human relations, Jeddah, Soudi Arabia and run by IDT Islam. It located at
Mlapramba.Calicut in a serene atmosphere .this hospital is envisioned as
centre of excellence where committed professional deliver health care
services
at affordable cost. This 250 bedded hospital has senior
consultant including retired specialists who are well versed in their
respective areas of medical profession. Iqraa is well equipped with all
modern facilities to deliver the best services .The primary objective of
Iqraa is to make available modern medical treatments at reasonable rate
especially for those who are financially weak. By now, the hospital has
carved out a niche for itself amongst the other hospital in the region.
Iqraa is managed under the leadership of Dr.C.P.Anver.M.D, the Executive
Director. The hospital is well known for its outstanding medical care
services and special expertise in different areas. High quality nursing and
diagnostic services are the hallmark of Iqraa.Commenable services for
ailing masses have earned Iqraa praise and accolades over the years. We
constantly update the facilities in the hospital in line with the
technological advancements taking place in healthcare field all over the
globe with a view to provide the most effective remedy to patients.
Iqraa has a panel of 41 doctors who have specialised in various fields.
Iqraa has twenty departments under its fold that cater to needs of
patients with a wide variety of illness. All of them are headed by eminent
physicians who possess long experience in medical profession. In addition
to the departments ,the hospital run eight specialty centres that focus on
such health and medical conditions that call for great care and attention.
They are Cardiac Care, Diabetic centre, Diabetic Eye Clinic, De-addition
care, Infertility, Pregnancy care and Dialysis centre. The operation theatre
in the hospital is fully equipped with all modern medical care facilities.
Doctors, Paramedical; staff and other employees in Iqraa are dedicated to
provide every patient right care they deserve. Research oriented medical
services have helped Iqraa grow by leap and bound in short span of time
.Iqraa provides round the clock services thereby fulfilling its commitments
to the society. Iqraa has set up a host of medical facilities for disorganising
[20]
and treating those who suffer from myriad diseases .ICU, ICCU, Radiant
Warmer of Photo therapy, computerized Pulmonary function test,
Micrometer, Halter Mentor, Echo Cardiogram-Colour Doppler etc. are
some of this facilities.
Iqraa is committed to provide quality medical care to the needy at the

modest rates 24 hour casualty service is available in the hospital .Iqraa is
keen to satisfy both inpatients and outpatients by providing first rate
diagnosis and treatment. We always keep tabs on the shift in needs of the
community and technological advancement.iqraa offers several special
Health Packages like Economic Health Check up, Diabetes Check Up,
Pregnancy Packages and delivery packages. These are available at very
reasonable costs.
[21]
HOSPITAL DEPARTMENTS
General Medicine
General surgery
Genecology
Neurology
Paediatrics
Cardiology
Endocrinology
Dialectology
Dermatology & Venereology
E.N.T
Orthopaedics
Urology
Paediatric Surgery
Plastic & Reconstructive surgery
Ophthalmology
Dental
Psychiatric & De-addiction
Physiotherapy
Anaesthesiology
Medical Social Work
Dialysis Centre
Dietary
[22]
FACILITIES IN IQRAA HOSPITAL

ICU,ICCU
Multi Parameter Monitoring System
Telemetry System,Seimens Ventilators
Infusion Pump
NICU Ventilator, Incubator, Cardiac Monitor.
Radiant Warmer of Photo Therapy
Air-Conditioned Labour Unit
Emergency Operation Theatre Complex
DAIGNOSTIC FACILITIES
Computerised Hi-Tech Lab
Spiral CT Scan
ECG 3 Channel Computerised
Echo-Cardiogram-Colour Doppler
Computerized Tread Mill Test
Computerized Pulmonary Function test
Holter Monitor
Vibrometer
X-RAY & Fluoroscopy 300 MA & 800 MA
[23]
Potable X-RAY
CLINICAL SERVICES
General Medicine
General surgery
Genecology
Neurology
Paediatrics
Cardiology
Endocrinology
Dialectology
Dermatology & Venereology
E.N.T
Orthopaedics
Urology
Paediatric Surgery
Plastic & Reconstructive surgery
Ophthalmology
Dental
Psychiatric & De-addiction
Physiotherapy
Anaesthesiology
Medical Social Work
Dialysis Centre
Dietary
[24]
ORGANISTAION STRUCTURE
[25]
Chapter -3
RESEARCH METHODOLOGY
CHAPTER III
RESEARCH METHODOLOGY
[26]
The methodology followed for conducting the study includes the

specification of research design, sample design, questionnaire design,
data collection and statistical tools used for analyzing the collected data.
3.1 Research design:
The research design used for this study is of the descriptive type.
Descriptive research studies are those studies which are concerned with
describing the characteristics of a particular individual or a group..
3.2 Sample size:
The sample size consisting of 100 respondents were selected for the
study.
3.3 Sampling design:
Since it is difficult to contact the entire population, sampling technique

was adopted. The employees were interviewed using convenience
sampling techniques.
3.4 Questionnaire design:
Questionnaire was designed in consultation with the administrative

officer of Iqraa International Hospital and Research Centre, in such a
manner that it would facilitate the respondents to reveal maximum
information.
3.5 Data collection:
Primary data: Questionnaire, personal meetings, interview method with the

concerned persons will be used to collect the primary data.
Secondary data: Offer documents, fact sheets, news papers, magazines

published from time to time and Internet, Hospital sources.
3.6 Statistical tools used for analysis:
The collected data were analyzed by using following techniques:

Percentage analysis
One-way ANOVA
[27]
CHAPTER-4
DATA ANALYSIS AND
INTERPRETATION
Chapter IV
DATA ANALYSIS AND INTERPRETATION
TABLE NO: 1
[28]
Table showing gender of the respondents;
Particulars
Frequency
Percent
Valid Percent
Cumulative
Percent
Male
74
74.0
74.0
74.0
Female
26
74.0
74.0
100.0
Total
100
100.0
100.0
CHART NO:1
GENDER
74
80
70
Frequency
60
50
40
26
30
20
10
0
Male
Female
GENDER
TABLE NO: 2
Table Shows the Monthly Income of the respondents:

Particulars
Frequen
cy
Percent
[29]
Valid
Percent
Cumulative
Percent
below -Rs.10000
10000-20000
20000-30000
above 30000
Total
45
31
16
8
100
8.0
45.0
31.0
16.0
100.0
8.0
45.0
31.0
16.0
100.0
CHART NO:2
Monthy Income
45
45
40
31
35
Frequency
30
25
16
20
15
10
5
0
below-10000
10000-20000
20000-30000
Above-30000
Monthly Income
TABLE NO:3
Table shows the Educational Qualification the respondents:
[30]
8.0
53.0
84.0
100
Particulars
Frequency
Percent
Valid
Percent
Cumulative
Percent
P.G
U.G
Total
46
54
100
46.0
54.0
100.0
46.0
54.0
100.0
46.0
100.0
CHART NO:3
Educational Qualification
56
60
46
Frequency
50
40
30
20
10
0
PG
UG
Educational Qualification
TABLE NO;4
[31]
Table shows the Marital Status of Respondents:

Particulars
Frequency
Percent
Valid
Percent
Cumulative
Percent
Married
Unmarried
Total
55
45
100
55.0
45.0
100.0
55.0
45.0
100.0
55.0
100.0
CHART NO:4.
Marital Status
55
60
45
Frequency
50
40
30
20
10
0
Married
Unmarried
Marital Status
TABLE NO: 5.
Table shows the years of experience of respondents:
[32]
Particulars
Frequency
Percent
Less than- 1yr

1-2 yrs
2-3yrs
3-4yrs
Above 4yrs
Total
8
27
18
25
22
100
8.0
27.0
18.0
25.0
22.0
100.0
Valid
Percent
8.0
27.0
18.0
25.0
22.0
100.0
Cumulative
Percent
8.0
34.0
54.0
80.0
100.0
CHART NO:5.
Years of Experience
27
30
25
Frequncy
25
22
18
20
15
10
5
0
Less than
1yrs
1-2yrs
2-3yrs
Years of Experience
[33]
3-4yrs
Above 4yrs
TABLE NO:6
Working hours are convenient for me?
Particulars
Strongly agree
Agree
Neither agree nor
disagree
Disagree
Strongly disagree
Total
Frequency
Percent
34
32
18
13
3
100
34.0
32.0
18.0
13.0
3.0
100
Valid
Percent
34.0
32.0
18.0
13.0
3.0
100
Cumulative
Percent
34.0
66.0
84.0
97.0
100.0
CHART NO:6
Working hours are convenient for me

34
35
32
30
Frequency
25
18
20
13
15
10
5
0
Strongly agree
Agree
Neither agree
nor disagree
Disagree
Strongly
disagree
Interpretation:
From the above chart and table it is clearly evident that 34% of the
respondents strongly agree that working hours are convenient from them
and 32% agree with that and 18% neither agree nor disagree and
13%disagree with the working hours and 3% are strongly against working
hours.
[34]
TABLE NO:7
I'm happy with my work place?
Particulars
Strongly agree
Agree
Neither agree nor Disagree
Disagree
Strongly disagree
Total
Frequency
Percent
30
39
18
8
5
100
30.0
39.0
18.0
8.0
5.0
100.0
Valid
Percent
30.0
39.0
18.0
8.0
5.0
100.0
CHART NO:7
I'm happy with my work place
39
Frequency
40
30
30
18
20
10
0
Strongly
agree
Agree
Neither
agree nor
Disagree
Disagree
I'm happy with my work place?
Interpretation:
[35]
Strongly
disagree
Cumulative
Percent
30.0
69.0
87.0
95.0
100.0
From the above table it is clear that 30% respondents strongly agree and
39% respondents agree that they are happy with their work place only
13% disagreed and 18% have no idea towards their work place.
[36]
TABLE NO:8
The lightings and other arrangements with office are satisfactory
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
33
37
18
5
7
100
33.0
37.0
18.0
5.0
7.0
100.0
Valid
Percent
33.0
37.0
18.0
5.0
7.0
100.0
Cumulative
Percent
33.0
70.0
88.0
93.0
100.0
CHART NO:8
Frequency
The lightings and other arrangements with

office are satisfactory
40
30
20
10
0
33
37
18
5
Strongly
agree
Agree
Neither
agree nor
Disagree
Disagree
Strongly
disagree
The lightings and other arrangements with office are satisfactory
Interpretation:
From the above table its is evident that 33% respondents strongly agree
with the lightings and arrangements in the office, 37% agree with that
[37]
and 12% disagree with the lightings and arrangements and 18% have no
idea towards lightings and arrangements.
TABLE NO:9
I feel I have too much work to do?
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
7
9
25
37
22
100
7.0
9.0
25.0
37.0
22.0
100.0
Valid
Percent
7.0
9.0
25.0
37.0
22.0
100.0
Cumulative
Percent
7.0
16.0
41.0
78.0
100.0
CHART NO:9
I feel I have too much work to do

37
40
35
Frequency
30
25
22
25
20
15
7
10
5
0
Strongly agree
Agree
Neither agree
nor Disagree
Disagree
Strongly
disagree
Interpretation:
From the above table it is quite clear that the work load is not high, 37%
of the respondents disagreed with the question I feel I have too much
[38]
work and another 22% strongly disagreed, 18% admits they have too
much work and 23% have no idea towards this question.
[39]
TABLE NO:10
safety measures provided by the company?
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
28
31
24
11
6
100
28.0
31.0
24.0
11.0
6.0
100.0
Valid
Percent
28.0
31.0
24.0
11.0
6.0
100.0
Cumulative
Percent
28.0
59.0
83.0
94.0
100.0
CHART NO:10
safety measures provided by the company

35
31
28
30
24
Frequency
25
20
15
11
10
5
0
Strongly agree
Agree
Neither agree
nor Disagree
Disagree
Strongly
disagree
safety measures provided by the company
Interpretation:
From the above table it is evident that the safety measures provided by
the organizations are good as 28 and 31% of the respondents agree with
that and only 11& 6% disagreed and 24% neither agreed nor disagreed.
[40]
[41]
TABLE NO:11
My relationship with my supervisor is cordial?
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
30
41
16
6
7
100
30.0
41.0
16.0
6.0
7.0
100.0
Valid
Percent
30.0
41.0
16.0
6.0
7.0
100.0
Cumulative
Percent
30.0
71.0
87.0
93.0
100.0
CHART NO:11
Frequency
My relationship with my supervisor is cordial
45
40
35
30
25
20
15
10
5
0
41
30
16
6
Strongly
agree
Agree
Neither
agree nor
Disagree
Disagree
Strongly
disagree
My relationship with my supervisor is cordial
Interpretation:
From the above table it is clear that relationship between employees and
their supervisors are cordial because 30% of respondents strongly agreed
[42]
to it and 41% agreed to it and only 13% disagreed and 16% of

respondents have neither agreed nor disagreed.
TABLE NO:12
My supervisor is not partial?
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
18
30
15
19
18
100
18.0
30.0
15.0
19.0
18.0
100.0
Valid
Percent
18.0
30.0
15.0
19.0
18.0
100.0
Cumulative
Percent
18.0
48.0
63.0
82.0
100.0
CHART NO:12
My supervisor is not partial

30
30
Frequency
25
19
18
20
18
15
15
10
5
0
Strongly
agree
Agree
Neither agree
nor Disagree
Disagree
Strongly
disagree
Interpretation:
From the above table it is evident that the supervisors are not partial to
the employees as 18% strongly agreed and 30% agreed to the question
[43]
but 19% disagreed and 18% strongly disagreed this level is quite high
compared to other questions
[44]
TABLE NO:13
My supervisor considers my idea too while taking decision
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
26
43
26
22
33
100
26.0
43.0
26.0
22.0
33.0
100.0
Valid
Percent
26.0
43.0
26.0
22.0
33.0
100.0
Cumulative
Percent
26.0
69.0
95.0
97.0
100.0
CHART NO:13
My supervisor considers my idea too while taking
decision
Frequency
43
45
40
35
30
25
20
15
10
5
0
33
26
26
22
Strongly
agree
Agree
Neither agree
nor Disagree
Disagree
Strongly
disagree
My supervisor considers my idea too while taking decision
Interpretation:
From the above table it is clear that 26 and 42% of the respondents agree
that supervisors consider their employees ideas also and only 5%
disagreed and 26% neither agreed nor disagreed.
[45]
TABLE NO: 14
I'm satisfied with the support from my co-workers
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
21
47
16
9
7
100
21.0
47.0
16.0
9.0
7.0
100.0
Valid
Percent
21.0
47.0
16.0
9.0
7.0
100.0
Cumulative
Percent
21.0
68.0
84.0
93.0
100.0
CHART NO: 14
Frequency
47
50
40
30
20
10
0
21
Strongly
agree
16
Agree
Neither
agree nor
Disagree
Disagree
Strongly
disagree
Interpretation:
From the above table it is clear that relation with co-workers is quite good
as nearly 68% of the respondents agree that they are satisfied with
support from co-workers and only 15% disagreed and 16% have no
answer to this.
[46]
[47]
TABLE NO:15
Table showing People here have concern over one another and tend to help one
Another of the respondents?
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
26
41
19
9
5
100
26.0
41.0
19.0
9.0
5.0
100.0
Valid
Percent
26.0
41.0
19.0
9.0
5.0
100.0
Cumulative
Percent
26.0
67.0
86.0
95.0
100.0
CHART NO:15
Table showing People here have concern over one
another and tend to help one Another
50
41
Frequency
40
26
30
19
20
10
0
Strongly
agree
Agree
Neither agree
nor Disagree
Disagree
Strongly
disagree
Table showing People here have concern over one another and tend to help
oneAnother
Interpretation:
From the above table it is clear that in this organization people have
concern over each other as 26% strongly agreed and 41% agreedand only
14% disagreed and 19% neither agreed nor disagreed.
[48]
TABLE NO: 16
I'm satisfied with the refreshment facilities?
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
9
20
30
26
15
100
9.0
20.0
30.0
26.0
15.0
100.0
Valid
Percent
9.0
20.0
30.0
26.0
15.0
100.0
Cumulative
Percent
9.0
29.0
59.0
85.0
100.0
CHART NO:16
I'm satisfied with the refreshment facilities

30
30
26
25
20
Frequency
20
15
15
9
10
5
0
Strongly agree
Agree
Neither agree
nor Disagree
Disagree
Strongly
disagree
I'm satisfied with the refreshment facilities
Interpretation:
From the above table it is clear that the employees are not satisfied with
the refreshment facilities offered by the company as 26% of respondents
disagreed and 15% strongly disagreed and 30% neither agreed nor
disagreed and only 29% agreed.
[49]
TABLE NO:17
We are provided with the rest and lunch room and they are good
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
8
16
22
34
20
100
8.0
16.0
22.0
34.0
20.0
100.0
Valid
Percent
8.0
16.0
22.0
34.0
20.0
100.0
Cumulative
Percent
8.0
24.0
46.0
80.0
100.0
CHART NO:18
We are provided with the rest and lunch room and they
are good
34
35
Frequency
30
22
25
20
16
20
15
10
5
0
Strongly
agree
Agree
Neither agree
nor Disagree
Disagree
Strongly
disagree
We are provided with the rest and lunch room and they are good
Interpretation:
From the above table it is quite evident that 24% strongly disagreed and
30% of the respondents disagreed and 22% neither agreed nor disagreed
and only 24% of the respondents are satisfied with the rest and lunch
room provided.
[50]
TABLE NO:18
The parking space for our vehicles are satisfactory?
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
32
24
31
4
9
100
32.0
24.0
31.0
4.0
9.0
100.0
Valid
Percent
32.0
24.0
31.0
4.0
9.0
100.0
Cumulative
Percent
32.0
37.0
57.0
69.0
100.0
CHART NO:18
The parking space for our vehicles are satisfactory
32
35
31
30
24
Frequency
25
20
15
9
10
4
5
0
Strongly agree
Agree
Neither agree
nor Disagree
Disagree
Strongly
disagree
The parking space for our vehicles are satisfactory
Interpretation:
From the above table it is clear that respondents are not satisfied with the
parking facilities provided by the company as 31% of respondents strongly
[51]
disagreed and 32% of respondents disagreed and only 13% of

respondents are satisfied with the parking facilities and 24% have neither
agreed nor disagreed.
TABLE NO:19
I'm satisfied with the first aid facilities
Frequenc
Percent
y
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
31
31
21
12
5
100
31.0
31.0
21.0
12.0
5.0
100.0
Valid
Percent
31.0
31.0
21.0
12.0
5.0
100.0
CHART NO:19
35
31
31
30
Frequency
25
21
20
12
15
10
5
0
Strongly
agree
Agree
Neither agree
nor Disagree
Disagree
Interpretation:
[52]
Strongly
disagree
Cumulativ
e
Percent
31.0
62.0
83.0
95.0
100.0
From the above table it is clear that employees are not satisfied with the
first aid facilities as more than 52% ( 31% disagree and 21% strongly
disagree) disagreed and only 17% agreed and 31% of respondents neither
agreed nor disagreed.
TABLE NO:20
Satisfied with the loan facilities and other personal welfare faclities
offered by the organisation.
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
7
12
30
34
17
100
7.0
12.0
30.0
34.0
17.0
100.0
Cumulativ
e
Percent
7.0
19.0
49.0
83.0
100.0
Valid
Percent
7.0
12.0
30.0
34.0
17.0
100.0
CHART NO;20
34
35
30
30
Frequency
25
17
20
12
15
7
10
5
0
Strongly agree
Agree
Neither agree
nor Disagree
Disagree
Strongly
disagree
Interpretation:
[53]
From the above table it is quite clear that respondents are not satisfied
with the loan facilities offered by the organization as 34% of respondents
disagree and 17% of respondents strongly disagree 30% of respondents
neither agree nor disagree and only 19% are satisfied with the loan
facilities.
TABLE NO:21
I fell I'm paid a fair amount for the work I do
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Valid
Frequency Percent Percen
t
15
15.0
15.0
39
39.0
39.0
25
25.0
25.0
13
13.0
13.0
8
8.0
8.0
100
100.0
100.0
Cumulative
Percent
15.0
54.0
79.0
92.0
100.0
CHART NO:21
I fell I'm paid a fair amount for the work i do
Frequency
39
40
35
30
25
20
15
10
5
0
25
15
13
8
Strongly
agree
Agree
Neither
agree nor
Disagree
Disagree
I fell I'm paid a fair amount for the work i do
Interpretation:
[54]
Strongly
disagree
From the above table it is evident that the respondents are satisfied with
their salary as 39% agree and 15% strongly agree. Only `3% disagree and
8% strongly disagree, 25% neither agree nor disagree.
[55]
TABLE NO:22
I'm satisfied with the chances for my promotion
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
27
43
13
9
8
100
27.0
43.0
13.0
9.0
8.0
100.0
Valid
Percent
27.0
43.0
13.0
9.0
8.0
100.0
Cumulative
Percent
27.0
70.0
83.0
92.0
100.0
CHART NO:22
43
50
Frequency
40
30
27
13
20
10
0
Strongly
agree
Agree
Neither agree
nor Disagree
Disagree
Strongly
disagree
Interpretation:
From the above table it is quite clear that employees are satisfied with
their chances for promotion as 43% agree and 27% strongly agree. Only
9% disagree and 8% strongly disagree, 13% neither agree nor disagree.
[56]
TABLE NO:23
The salary we receive are good as other organizations offer pay to their
employees
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
27
37
26
6
4
100
27.0
37.0
26.0
6.0
4.0
100.0
Valid
Percent
27.0
37.0
26.0
6.0
4.0
100.0
Cumulative
Percent
27.0
64.0
90.0
96.0
100.0
CHART NO:23
Frequency
The salary we receive are good as other

organizations offer pay to their employees
40
35
30
25
20
15
10
5
0
37
27
26
Strongly
agree
Agree
Neither
agree nor
Disagree
Disagree
Strongly
disagree
The salary we receive are good as other organizations offer pay to their
employees
Interpretation:
From the above table it is quite clear that the salary in this organization is
at par to the industry as 37% agree and 27% strongly agree. Only 6%
disagree and 4% strongly disagree, 26% neither agree nor disagree.
[57]
TABLE NO:24
I'm satisfied with the allowances provided by the organization
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
19
42
21
11
7
100
19.0
42.0
21.0
11.0
7.0
100.0
Valid
Percent
19.0
42.0
21.0
11.0
7.0
100.0
Cumulat
ive
Percent
19.0
61.0
82.0
93.0
100.0
CHART NO:24
I'm satisfied with the allownaces provided by the organization

42
45
40
35
Frequency
30
25
21
19
20
11
15
10
5
0
Strongly agree
Agree
Neither agree
nor Disagree
Disagree
Strongly
disagree
I'm satisfied with the allownaces provided by the organization
Interpretation:
From the above table it is clear that the employees are satisfied with the
allowances and other benefits provided by the organization as 42% agree
and 19% strongly agree. Only 11% disagree and 7% strongly disagree, 21%
neither agree nor disagree.
[58]
TABLE NO:25
I feel my boss motivate me to achieve the organizational goals
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
11
33
25
22
9
100
11.0
33.0
25.0
22.0
9.0
100.0
Valid
Percent
11.0
33.0
25.0
22.0
9.0
100.0
Cumulative
Percent
11.0
44.0
69.0
91.0
100.0
CHART NO:25

33
35
Frequency
30
25
25
22
20
15
11
10
5
0
Strongly
Agree
Neither agree
Disagree
Strongly
agree
nor Disagree
disagree
Interpretation:
From the above table it is evident that employees boss are motivating to
achieve organizational goals as 33% agree and 11% strongly agree. 22%
[59]
disagree this is quite high compared to other factors and 9% strongly

disagree and 25% neither agree nor disagree.
TABLE NO:26
My supervisor motivates me to increase my efficiency at times when i'm
not
productive
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
18
44
18
13
7
100
18.0
44.0
18.0
13.0
7.0
100.0
Valid
Percent
18.0
44.0
18.0
13.0
7.0
100.0
Cumulativ
e
Percent
18.0
62.0
80.0
93.0
100.0
CHART NO:26
My supervisor motivates me to increase my efficiency at times

when i'm not productive
44
Frequency
50
40
30
18
18
20
13
7
10
0
Strongly
agree
Agree
Neither
agree nor
Disagree
Disagree
Strongly
disagree
My supervisor motivates me to increase my efficiency at times when i'm not

productive
Interpretation:
[60]
From the above table it is evident that employees boss motivates the
employee when he is unproductive and help him to be productive as 44%
agree and 18% strongly agree. Only 7% strongly disagree and 7%disagree,
18% neither agree nor disagree.
TABLE NO:27
Communication seems good within this organization
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
26
39
17
10
8
100
26.0
39.0
17.0
10.0
8..0
100.0
Valid
Percent
26.0
39.0
17.0
10.0
8.0
100.0
CHART NO:27
39
40
35
Frequency
30
26
25
17
20
15
10
10
5
0
Strongly
agree
Agree
Neither
agree nor
Disagree
Disagree
Strongly
disagree
Interpretation:
[61]
Cumulative
Percent
26.0
65.0
82.0
92.0
100.0
From the above table it is clear that communication seems good in this
organization as 39% agree and 26% strongly agree. Only 10% disagree and
8% strongly disagree. 17% neither agree nor disagree.
[62]
TABLE NO: 28
Work assignments are explained clearly to me
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
17
41
15
17
10
100
17.0
41.0
15.0
17.0
10.0
100.0
Valid
Percent
17.0
41.0
15.0
17.0
10.0
100.0
Cumulative
Percent
17.0
58.0
73.0
90.0
100.0
CHART NO: 28
Frequency
50
41
40
30
17
15
20
17
10
10
0
Strongly
agree
Agree
Neither
agree nor
Disagree
Disagree
Strongly
disagree
Interpretation:
From the above table it is evident that respondents are quite happy with
the way work assignments are explained as 41% agree and 17% strongly
agree. Only 10% strongly disagree and 17% agree, 15% neither agree nor
disagree.
[63]
TABLE NO: 29
I love my job and to work in this organization
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
19
38
20
14
9
100
19.0
38.0
20.0
14.0
9.0
100.0
Valid
Percent
19.0
38.0
20.0
14.0
9.0
100.0
Cumulativ
e
Percent
19.0
57.0
77.0
91.0
100.0
CHART NO: 29
38
Frequency
40
30
20
19
20
14
10
0
Strongly
agree
Agree
Neither
agree nor
Disagree
Disagree
Strongly
disagree
Interpretation:
From the above table it is clear that employees love their job as 38%
agree for this question and 19% strongly agree. Only 9% strongly disagree
and 14% disagree, 20% neither agree nor disagree.
[64]
TABLE NO:30
My work life is meaningful
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
25
40
16
7
12
100
25.0
40.0
16.0
7.0
12.0
100.0
Valid
Percent
25.0
40.0
16.0
7.0
12.0
100.0
Cumulativ
e
Percent
25.0
65.0
81.0
88.0
100.0
CHART NO:30

40
Frequency
40
30
25
16
20
10
12
0
Strongly
agree
Agree
Neither
agree nor
Disagree
Disagree
Strongly
disagree
Interpretation:
From the above table it is clear that respondents feel that their job is
meaningful for them as 40% agree and 25% strongly agree. Only 7%
disagree and 12% strongly disagree, 16% neither agree nor disagree
[65]
TABLE NO:31
I consider that my work is valuable in attaining my organizational goals
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
25
47
12
7
9
100
25.0
47.0
12.0
7.0
9.0
100.0
Valid
Percent
25.0
47.0
12.0
7.0
9.0
100.0
Cumulativ
e
Percent
25.0
72.0
84.0
91.0
100.0
CHART NO:31
I consider that my work is valuable in attaining my organizational

goals
Frequency
47
50
40
30
20
10
0
25
12
Strongly
agree
Agree
Neither
agree nor
Disagree
7
Disagree
Strongly
disagree
I consider that my work is valuable in attaining my organizational goals
Interpretation:
From the above table it is quite clear that most respondents feel that
their job is contributing for organizational goals as 47% agree and 25%
strongly disagree. Only 9% strongly disagree and 7% disagree, 12% neither
agree nor disagree.
[66]
TABLE NO:32
I have adequate opportunity to use my ability
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
12
30
24
21
13
100
12.0
30.0
24.0
21.0
13.0
100.0
Valid
Percent
12.0
30.0
24.0
21.0
13.0
100.0
Cumulative
Percent
12.0
42.0
66.0
87.0
100.0
CHART NO:32
Frequency
30
30
25
20
15
10
5
0
24
21
13
12
Strongly
agree
Agree
Neither
agree nor
Disagree
Disagree
Strongly
disagree
Interpretation:
From the above table it is quite clear that respondents have adequate
opportunity to use their ability as 30% agree and 12% disagree Only 13%
strongly disagree and 21% disagree and 24% neither agree nor disagree.
[67]
[68]
TABLE NO: 33
Overall I'm satisfied with my job
Particulars
Strongly agree
Agree
Disagree
Strongly disagree
Total
Frequency
Percent
Valid
Percent
21
50
15
12
2
100
21.0
50.0
15.0
12.0
2.0
100.0
21.0
50.0
15.0
12.0
2.0
100.0
Cumulative
Percent
21.0
71.0
86.0
98.0
100.0
CHART NO:33

Frequency
50
50
40
30
20
10
0
21
15
12
2
Strongly
agree
Agree
Neither
agree nor
Disagree
Disagree
Strongly
disagree
Interpretation:-
From the above table it is evident that Overall satisfactions of the

respondents are good as 50 % agree and 21% strongly agree. Only 2 %
strongly disagree and 12% disagree and 15% neither agree nor disagree.
[69]
ONE WAY ANOVA

ANOVA Table: ANOVA Table represents the various result obtained while carrying out the
Analysis of
Variance.
H0:
There is no significant difference among respondents of various

experience groups with regard to Environment and nature of work factor.
H1:
There is significant difference among respondents of various experience

groups with regard to Environment and nature of work factor
Table No: 34
Environment and Nature of Works
ANOVA
Source of Variation
Between Groups
Within Groups
TOTAL
Sum of
Squares
Degree of
Freedom
Mena Square
.591
.148
30.168
95
.318
30.758
F Ratio
Significant
.465
.761
99
Interpretation:
Since the significant difference is greater than 0.05 accept null hypothesis
and reject alternate hypothesis which says, there is no significant
inference among respondents of various experience with respect to
environment and nature of work.
[70]
H0:

experience groups with regard to the factor Relationship with supervisors
and colleagues.
H1:
There is significant difference among respondents of various Experience

groups with regard to the factor Relationship with supervisors and
colleagues.
Table No: 35
Relationship with supervisors and colleagues:
ANOVA
Source of Variation
Sum of Squares
Between Groups
1.199
Within Groups
22.376
TOTAL
Degree of
Freedom
Mena
Square
.300
95
23.576
F Ratio
Significant
1.273
286
.236
99
Interpretation:
difference among respondents of various experience with respect to
Relationship with supervisors and colleagues.
[71]
H0:
experience groups with regard to the factor Welfare facilities.
H1:
groups with regard to the factor Welfare facilities
Table No: 36
Welfare facilities
ANOVA
Source of Variation
Sum of Squares
Degree of
Freedom
Mena
Square
Between Groups
1.741
.435
Within Groups
TOTAL
28.699
95
30.440
99
F Ratio
Significant
1.441
.227
.302
Interpretation:
welfare facilities.
[72]
H0:

experience groups with regard to the factor Pay and Promotion
H1:
groups with regard to the factor Pay and Promotion
Table No: 37
Pay and Promotion
ANOVA
Source of Variation
Sum of Squares
Degree of
Freedom
Mena
Square
Between Groups
3.148
.787
Within Groups
35.017
95
.369
38.165
99
TOTAL
F Ratio
Significant
2.135
.082
Interpretation:
difference among respondents of various experience with respect to Pay
and promotion.
[73]
[74]
H0:
experience groups with regard to the factor Communication and
Motivation.
H1:
groups with regard to the factor Communication and Motivation.
Table No: 38
Communication and Motivation
ANOVA
Source of Variation
Sum of Squares
Degree of
Freedom
Mena
Square
Between Groups
937
.234
Within Groups
TOTAL
34.100
95
35.037
99
F Ratio
Significant
.652
.627
.234
Interpretation:
communication and motivation.
[75]
H0:
experience groups with regard to Job Factors.
H1:
groups with regard to Job Factors.
Table No: 39
ANOVA
Job factor
Source of Variation
Sum of Squares
Degree of
Freedom
Mena
Square
Between Groups
1.437
.359
Within Groups
39.360
95
.414
40.798
99
TOTAL
F Ratio
Significant
.867
.487
Interpretation:
difference among respondents of various experience with respect to Job
factors
[76]
[77]
H0:
There is no significant difference among respondents of various Age
groups with regard to Job Factors.
H1:
There is significant difference among respondents of various Age groups
with regard to Job Factors.
Table No: 40
ANOVA
Job factor
Source of Variation
Sum of Squares
Degree of
Freedom
Mena
Square
Between Groups
.007
.004
Within Groups
40.790
97
.421
40.798
99
TOTAL
F Ratio
Significant
.009
.991
Interpretation:
difference among respondents of various age groups with respect to Job
factors.
[78]
H0:
There is no significant difference among respondents of various genders
with regard to Job Factors.
H1:
There is significant difference among respondents of various genders with
regard to Job Factors.
Table No: 41
ANOVA
Job factor
Source of Variation
Sum of
Squares
Degree of
Freedom
Mena
Square
Between Groups
.036
.036
Within Groups
40.762
98
.416
40.798
99
TOTAL
F Ratio
Significant
.086
.770
Interpretation:
difference among respondents of various genders with respect to Job
factors.
[79]
[80]
CHAPTER- 5
FINDINGS
&
SUGGESTIONS
[81]
CHAPTER- V
Descriptive Statistics
N
Minimum
Maximum
Mean
Std.
Deviation
Environment and nature of work
100
1.40
4.20
2.4960
.55740
Relationship with supervisors and

colleagues
100
1.00
3.80
2.3620
.48799
Welfare facilities
100
2.00
4.60
3.4600
.55450
Pay and promotion
100
1.00
4.00
2.3900
.62089
Communication & motivation
100
1.25
4.00
2.5725
.59490
Job factors
100
1.20
4.40
2.5400
.56174
Particulars
5.1 Findings
The descriptive statistics table helps us to derive satisfaction level of Employees on
various factors:
The respondents are satisfied with the environment and nature of work
Factors as their mean value is near to 2.50
The respondents relationship with the superiors and colleagues are quite good
as their mean value is 2.36 is an agreeable level.
The Respondents are not provided with proper welfare facilities thats the
reason the mean value is quite high at 3.46 levels which is disagree level.
The communication and motivation of employees by their superiors in this

organization is reasonable as the mean value is 2.57.
The Pay and promotion activities in this organization is also good as their mean
value is 2.4
[82]
The Respondents are overall satisfied with their job as their mean value is 2.54
which is an agreeable level.
The Parking facilities provided by the organization are not good thats why
most respondents disagree with this question.
The refreshment facilities are also need to be improved because most of the
employees are dissatisfied on this factor.
The Rest room facilities in the hospital are not good and they are not satisfied
with the lunch facilities
5.2 Suggestions:
From my two months of project experience in IQQRA Hospital, I would
like to give the following suggestions.
Respondents are not satisfied with the parking facilities provided
by the hospital authority, so the hospital management takes this
into consideration
Respondents are not satisfied with the available refreshment
facilities in the hospital, so the authority also looks into this
seriously
The employees are strongly disagreeing with their present rest
room facilities in the hospital. The hospital management takes this
into account for better productivity of the employees
Hospital should give more important to Research & development
Conduct work evaluation of employees monthly, quarterly or
yearly.
Make a chance to employees to express their views, ideas and
problem facing in working area
Provide motivation, training and value added services for improve
the productivity and efficiency of the employees.
[83]
CHAPTER-6
CONCLUSION
[84]
CONCLUSION
Job Satisfaction is the favorableness or un-favorableness with which the
employee views his work. It expresses the amount of agreement between
ones expectation of the job and the rewards that the job provides. Job
Satisfaction is a part of life satisfaction. The nature of ones environment
of job is an important part of life as Job Satisfaction influences ones
general life satisfaction.
Job Satisfaction, thus, is the result of various attitudes possessed by an

employee. In a narrow sense, these attitudes are related to the job under
condition with such specific factors such as wages. Supervisors of
employment, conditions of work, social relation on the job, prompt
settlement of grievances and fair treatment by employer
In IQQRA International hospital if we look into overall satisfaction f

employees it comes nearly 50% of employees are fully satisfied with their
job and working environment. In this hospital employees are satisfied
with their job expect some cases available canteen facilities, rest room
facilities and parking facilities etc. But otherwise the task assignment to
the each workers are in right manner and also they are satisfies with that
also.
Within short span of time the IQQRA Hospital has achieved a well position
in Calicut District as well as in Kerala with its distinguishable services . It
sure that the in future the hospital management will find out a good
[85]
solution for the problem which I have mentioned above. I wish every
success to the hospital
[86]
BIBLIOGRAPHY
Text Books:
Job satisfaction
Robert Hoppock
Job Satisfaction and Motivation
Linda Evans
Job Satisfaction and Productivity
Suresh Srivastva
Organization Behavior
Fred Luthans
Hospital & Health Service
American College
Administration
Hospital Administration
Websites:
www.humanlinks.com
www.wikipedia.org
[87]
ANNEXURE
Questionnaire
A study on Job Satisfaction of Employees in
IQRA INTERNATIONAL HOSPITAL
I am Mr.Ratheesh.D, student of JDT Islam College of Arts & Science, Vellimadukunnu.As part of
my academic course curriculum of BBA, I am doing this project.
It is observed that the overall JOB SATISFACTION of this organisation and to helps the managers
in their planning and decision making process. Here I have made an attempt by designing the
following survey questionnaire.
This survey should take approximately 10 minutes of your time to complete. Please respond
candidly to the questions. Confidentiality of your opinions / views would be maintained.
Thank you, in advance, for your time and participation. Inspite of your busy schedule.
Please fill the following Details:

(Please
wherever applicable)
1. Name:
2. Age:
3. Gender:
Male
Female
5. Department: ...............................................................................
4. Monthly Income:
Below Rest. 10,000
Above 30,000
10,000- 20000
20,000-30000
5. Education Qualification:
Under Graduation
Post Graduation
6. Marital Status:
Married
Unmarried
7. Years of experience:
Less than 1 year
years
1-2 years
2-3 years
[88]
3-4 years
above
Please Indicate Your Level Of Agreement In Connection With Various

Factors:
(Please
in the boxes below.)
Work Environment and nature of work

Strongly
agree
S.No
Particulars
The amount of work I am expected to

do on job is reasonable.
2
3
4
5
Agree
Neither
agree
nor
disagree
Disagree
Neither
agree
nor
disagree
Disagree
Strongly
Disagree

Im happy with my work place
The lighting and other arrangements
in the office are satisfactory
Im satisfied with the safety
measures provided in my work place.
Relationship with supervisors and colleagues:

Sl.No
Particulars
My relationship with my supervisor is

cordial
Strongly
agree
My supervisor considers my ideas too

while making decision
10
Im satisfied with the support from

my co-workers
11
People here have concern for one

another and tend to help one another
Welfare Facilities.
[89]
Agree
Strongly
Disagree
Welfare Facilities
Strongly
agree
Sl.No
Particulars
12
Im satisfied with the refreshment

facilities
13
We are provided with the rest and

lunch room and they are good
14
The parking facilities provided for our

vehicles are satisfactory
15
16
Agree
Neither
agree nor
disagree
Disagree
Strongly
Disagree
Im satisfied with the first aid facilities

Im satisfied with the Loan facilities
and other personal welfare benefits
offered by organisation.
Pay and promotion

Strongly
agree
S. No
Particulars
17
I feel Im being paid a fair amount for

the work I do
18
Im satisfied with my chances for

promotion
19
20
The salaries we receive are good as

other organizations pay to their
employees.
Im satisfied with the allowances
provided by my organization
[90]
Agree
Neither
agree nor
disagree
Disagree
Strongly
Disagree
Communication and motivation:

Sl.No
21
22
23
24
25
Strongly
agree
Particulars
Agree
Neither
agree
nor
disagree
Disagree
Strongly
Disagree
I have adequate information

available which enable me to do my
job well.
I feel that my Boss motivate me to
achieve the organization goal
My supervisor motivates me to
increase my efficiency at times
when Im not productive
Communication seem good within
this
organization
Work assignments are explained
clearly to me
Job factors:
Sl.No
26
27
28
29
30
Strongly
agree
Particulars
I love my job and to work in this
organization
I consider that my work is valuable in
attaining my organizational goals
I have adequate opportunity to use
my
ability
Overall, Im satisfied with my job
[91]
Agree
Neither
agree
nor
disagree
Disagree
Strongly
Disagree
Any other suggestion and remarks, views and opinion (Mandatory to

write)
Sl.No
Particulars
Career Opportunity
Compensation
Reward
Leadership
Communication Gap
Comment
Date: .............................
Signature
Place: ............................
[92]

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A STUDY ON JOB SATISFACTION OF EMPLOYEES IN

IQRAA INTERNATIONAL HOSPITAL AND RESEARCH CENTRE

The internal Viva is held

Head of the Department.

Mr. Rajeev.K.R (MBA, M.Phil)

I am indebted to the all powerful almighty god for all the

I also take this opportunity to express my deep gratitude to my

INTODUCTION OF JOB SATISFACTION

2.1 INDUSTURY PROFILE

4.2 ONE WAY ANOVA

TITLE OF THE TABLE

Table showing gender of the respondents

Table showing the salary we receive are good as other

Table showing the significance

TITLE OF THE CHART

Chart showing gender of the respondents.

Chart showing monthly income of the respondents

Chart showing Education qualification of the respondents

Chart showing marital status of the respondents

Chart showing Years of experience of the respondents

Chart showing Working hours are convenient for me of the employees

Chart showing Im happy with the work place of the respondents

Chart showing I have too much work to do of the respondents

Chart showing safety measures provided by the company of the

Chart showing my supervisor in not partial of the respondents

Chart showing my supervisor considers my idea too while taking

Chart showing Im satisfied with the support from my co-workers of

Chart showing Im happy with the refreshment facilities of the

Tale showing Im satisfied with the chances for my promotion of the

Chart showing the salary we receive are good as other organizations

Chart showing Im satisfied with the allowances provided by the

Chart showing I feel my boss motivates me to achieve the

Chart showing my supervisor motivates me to increase my productivity

Chart showing communication seems good within this organization of

Chart showing work assignments are explained clearly to me of the

Chart showing My work life is meaningful to me of the respondents

Chart showing my work life is valuable in attaining organizational goals

Chart showing I have adequate opportunities to use my ability of the

Chart showing overall Im satisfied with the job of the respondents

1.1 Job Satisfaction:

Job Satisfaction is the favourableness or un-favourableness with

To a worker, Supervision is equally a strong contributor to the job

company. The role of supervisor is a focal point for attitude formation.

Various studies had traced this factor as a factor of intermediate

Studies conducted among various workers revealed that most of workers

The result of various studies shows that working condition is an important

1.3 REVIEW OF LITERATURE:

By Nazrul Islam & Gour Chadra Sha

This study attempts to evaluate job satisfaction of bank officers in

It also investigates the impacts of bank type, work experience,

FACTORS AFFECTING JOB SATISFACTION AMONG ACADEMIC PROFESSIONALS IN

The broad objective of this study was to determine factors

1.4 Objective of the study:

1. To Study the overall job satisfaction of employees in IQRAA

1.5 Limitations of the study:

1. Sample size of the study is only 100.

2.1 Health Care Industry

Health Care Industry in Indian:

Ancient methods of physical and spiritual wellbeing make it the most

2.2 IQRAA HOSPITAL

Iqraa is committed to provide quality medical care to the needy at the

FACILITIES IN IQRAA HOSPITAL