About

Blue Arrow

Impellam
Group

Internal
Recruitment

Apprentice
Scheme

Culture &
Values

Rewards &
Benefits

Learning &
Development

Prospectus

Delivering Recruitment Solutions.

Corporate Social
Responsibility

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Awards

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Us

About
Blue Arrow

Impellam
Group

Internal
Recruitment

Apprentice
Scheme

About Us
Blue Arrow is one of the
UKs largest recruitment
businesses, dedicated to
providing bespoke staffing
solutions through a network
of specialist branches and
on-site locations.
For over 50 years, our
priority has been to work in
partnership with our clients
and candidates to secure
long-term relationships.

Culture &
Values

Rewards &
Benefits

Blue Arrow provides an extended range of permanent

and temporary recruitment services to a variety of public
and private sector clients in the following areas:
Industrial & Manufacturing

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Outplacement and redundancy management

Talent leasing
Consultancy

Driving

Depending upon your current situation and future

needs, we support these ongoing and large volume
services by offering:

Office

TUPE transfer of all or part of the workforce

Call Centre

HR management of staff

Catering & Cleaning

Implementation management

Distribution & Warehousing

For ad hoc supply, our national branch network can supply

you with short-term or long-term flexible employees to
cover for planned and unplanned absence support including
holidays, sickness, sabbaticals and seasonal demand.
We have a database of candidates seeking permanent
vacancies and have strategic candidate attraction processes
in place allowing us to find precisely the right person for
your role.
For ongoing and larger volume supply, we are able
to offer clients:
On-site managed services
Master vendor solutions
Preferred supplier agreements

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Development

Bespoke recruitment and selection campaigns

Candidate retention techniques
Employment risk mitigation
Transparent open book pricing

About
Blue Arrow

Impellam
Group

Internal
Recruitment

Apprentice
Scheme

Impellam
Group

As part of the Impellam

Group, Blue Arrow is
networked with many
other recruitment brands
that also target specific
markets and services.
Impellam Group is a leading
provider of human capital
services including innovative
solutions for the workforce,
business process outsourcing
(BPO), expertise in technical,
professional and medical
talent, flexible workforce
consulting, staffing and
recruitment.

Delivering Recruitment Solutions.

Culture &
Values

Rewards &
Benefits

Learning &
Development

The Impellam brands are grouped according to

their discipline. This builds relationships between the
consultancies ensuring that we maximise on opportunities.
Working across permanent, temporary and interim
vacancies, the Impellam Group offers a wide portfolio
of specialties, from accountancy, banking and finance
to sales, science and education.

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About
Blue Arrow

Impellam
Group

Internal
Recruitment

Apprentice
Scheme

Internal
Recruitment
Blue Arrow finds its
candidates from a variety
of sources, including:
Internally via Blue
Arrow and our sister
brands within Impellam

Press advertising

Job boards

Employee referrals

Competitors

Agencies

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Values

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The Interview Process

1st Stage

2nd Stage

Our first interview is biographical and competency-based,

giving both parties the opportunity to discover whether the
vacancy in question is suitable. This will take approximately
60 minutes and will be conducted by either the recruiting
manager or a member of the recruitment team. Following
this interview, there will be an assessment of your match to
the job profile and Blue Arrows expectations.

If successful at interview, you will be invited to attend a

second interview with a regional director. This will focus on
gaining further clarification of background and competency,
identifying a match to the Blue Arrow competencies,
which we interview against. Financial examples of previous
performance will be probed and this interview will last
up to an hour.
In the case of Branch Manager positions, following success
at the first face-to-face interview, you will be asked to
complete a Thomas International PPA and attend a half day
at our assessment centre.

Work
for us

PPA - Identifies behavioural characteristics. These are then

evaluated in line with the job description and profile.
Following success at the 1st stage and the completion of
the PPA assessments, prospective Branch Managers will be
invited back to attend an assessment. This will be conducted
by the recruiting manager and a member of the Blue Arrow
executive team. A presentation will be required and you will
be given a brief prior to the assessment giving you time to
prepare. This interview and assessment will normally take
4 hours and will probe deeper into areas already discussed
within the other interviews and the results from the PPA.
For more information about a career with Blue Arrow
please email james.hall@impellam.com

Delivering Recruitment Solutions.

About
Blue Arrow

Impellam
Group

Internal
Recruitment

Apprentice
Scheme

Culture &
Values

Rewards &
Benefits

Learning &
Development

Corporate Social
Responsibility

Our
Awards

Contact
Us

Realising that it was becoming increasingly difficult for young

people to gain the experience needed when entering the job market,
Blue Arrow decided to hire apprentices.
Our business is all about helping our
local communities to either find jobs
for people or people for jobs. We
realise that it is increasingly difficult
for young people to gain experience
when entering the job market.
Working within recruitment offers
people a broad range of skills and
can really help give people the
experience needed.

Undertaking their Apprenticeship with

Blue Arrow, enables the apprentices to
gain valuable experience in a diverse
industry. Modules covered include
customer service, finance, business
administration, presentations, some
experience in sales, dealing with office
equipment, checking documentation
and various other modules. They learn
excellent communication skills through
dealing with a variety of customers
and clients and learn how to work
as part of a team. They also learn the
importance of legislation.

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Apprentice
Scheme

About
Blue Arrow

Impellam
Group

Internal
Recruitment

Apprentice
Scheme

Culture &
Values

Rewards &
Benefits

Learning &
Development

Our
Awards

Why Do
We Exist?

Culture
& Values

Working in constant
partnership to
unlock peoples potential

What
We Are:

What We
Are Not:

Playing seriously
Respectful of the

x Reckless or frivolous
x Individually brilliant

Agile and
entrepreneurial
Smart about solutions

x Okay standing still

x Narrow-minded

Experts in our own markets x We dont sell

in the dark

business and each other

Most loyal &

committed people

Integrity

The destination agency

every business/candidate wants
to work with or for

Our Success Formula

Voice of the
ordinary people

Inspire

Visible &
strategic presence

Blue Arrow Values

Expert

Goals & Measures

To supply every
FTSE 250 company by 2015

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Delivering Recruitment Solutions.

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Challenge

Partnership
working only

Extraordinary

To sponsor a major, iconic UK

event that speaks to our marketplace
(e.g. Britains Got Talent or X Factor)

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Us

About
Blue Arrow

Impellam
Group

Internal
Recruitment

Apprentice
Scheme

Rewards
& Benefits
April 2011 saw the
launch of our online
flexible benefits
programme IMPACT Your Benefits.Your Way!
www.peoplemakeanimpact.com

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IMPACT is a non-contractual benefits programme where you are

able to create a reward package specific to your needs via salary
sacrifice agreements. From the IMPACT website, you are also able
to access your contractual benefits. Here is a reminder of what
they are:

Employee Assistance Programme - this service is

designed to help you deal with lifes challenges, whether they are
personal or work-related. Weve arranged for you to have access
to a confidential service to help make life easier for you when
an unexpected problem crops up or life changes occur.

Group Life Assurance - you are entitled to Life Assurance

cover of 2 x basic salary. This benefit is payable to a named
beneficiary(ies) in the event of your death whilst in the service
of the company.You will have provided your beneficiaries by
completing the beneficiary section on the employee details form
provided with your contract. Should your circumstances change
and you wish to update your beneficiaries you can download a
form from the IMPACT website.

Whilst the IMPACT website is available for you to log onto at

anytime, from anywhere, you will have limited options until you
complete six months service, however, you are able to apply for
childcare vouchers or sign up for Give As You Earn beforehand.

Annual leave - if you are in full-time employment you will

receive 23 days holiday a year, in addition to public holidays. If you
work on a part-time basis or commence employment part-way
through the holiday year, your annual leave will be pro-rata. Our
holiday year runs from January to December.
Birthday off - we believe that birthdays are special and want
you to enjoy yours doing whatever you want to do. Thats why
youre not required to attend work on your birthday but still
receive your normal full basic payment. Should your birthday fall
on a weekend or public holiday, you may take the next available
working day before or after your birthday.
Pension - you have immediate access to join a pension scheme
and the company will start to match your contributions (to a
maximum of 3%) after you have successfully completed your
probationary period.
Lifestyle Benefits - provides you and your family with a
range of additional services including discount on everyday
purchases, savings on holidays and weekend breaks, and special
offers on great family days out.

Once you have completed six months service, you will get to
start shaping your reward package.Your benefit selections will be
locked until the annual enrolment (normally March) when you
will have the option to either exchange the selected benefits back
into cash or for an alternative selection of benefits which suit
your needs and desires for the coming year.
The range of flexible benefits include;
Private Medical Insurance
Dental Insurance
Travel Insurance
Childcare Vouchers
Cycle to Work
Buy/Sell Annual Holiday
Health Assessments
Medical Cashplan
Discount Dining
Give As You Earn

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About
Blue Arrow

Impellam
Group

Internal
Recruitment

Apprentice
Scheme

Learning &
Development
Blue Arrow believes
it is important to give
each individual within
the business the right
opportunities to develop
and excel in their chosen
career. We offer a wide
range of development
opportunities to ensure
that everyone is able to
progress their careers
and make their ambitions
a reality.

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Values

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Learning &
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Blue Arrow Groups Training Goals 2012:

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Training Strategy:

To provide all operational employees with foundation skills

to deliver the business growth plans

Line managers to actively participate in the induction,

development and retention of personnel

To deliver a consistent learning experience for all new

(operational) employees by ensuring the key standard
operating processes (The Blue Arrow Way) are at the
heart of our training programme

To continue to support and sponsor professional

development through training towards REC qualifications for
consultants and the operational management community

To deliver a development programme for senior

consultants which aims to deepen their recruitment
knowledge and sales ability
To provide a Management Foundation Programme for all
new and existing managers
To encourage continued professional learning through access
to the REC accredited foundation training for all new
operational staff
T
 o develop sector-specific skills in a timely and
cost-effective manner
To provide on-request access to advanced management
development and workshops for selected managers
To ensure communication of best practice and business
excellence through training & development activities

To provide a balanced training approach between new

recruits and experienced personnel
To develop a blended approach to training & development
with the use of e-learning software, self-directed learning
and classroom-based training delivery
To encourage an environment of self learning

About
Blue Arrow

Impellam
Group

Internal
Recruitment

Apprentice
Scheme

Culture &
Values

Rewards &
Benefits

Corporate Social Responsibility

Blue Arrow is conscious of the impact our business activities have
on society and we are keen to make a positive contribution to the
environment and our local community.
Blue Arrow employees lend their
support to a wide variety of local
charities through our corporate
volunteering scheme. This allows Blue
Arrow team members to take a paid
day out of the business and donate
their energy and expertise to a charity
of their choice.

We are also accredited to ISO

Environmental Management System
Certification ISO 14001:2004 and
we are committed to following best
practice every day. This means that
we always use sustainable materials
where available and develop our
collateral online.

We also support a corporate charity

each year and have raised in excess of
30,000 for our various corporate
charities, including Macmillan Cancer
Support, over the past two years.

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About
Blue Arrow

Impellam
Group

Ourrds
Awa

Internal
Recruitment

Apprentice
Scheme

Culture &
Values

Rewards &
Benefits

Learning &
Development

Corporate Social
Responsibility

Our
Awards

Were proud to be recognised in the industry as one of the best

UK recruitment consultancies to work for.

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Contact
Us

About
Blue Arrow

Impellam
Group

Internal
Recruitment

Contact Us

Apprentice
Scheme

Culture &
Values

Rewards &
Benefits

Scotland and Wales

Blue Arrow has

a national footprint
with branches
UK-wide.

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South & East

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Midlands & West

Aberdeen - 01224 621 200

Bedford - 01234 217 001

Barnstaple - 01271 379 085

Bellshill - 01698 743 054

Brighton - 01273 749750

Bridgwater - 01278 444 622

Cardiff - 02920 345 566

Croydon - 020 8688 8777

Bristol - 0117 930 4004

Edinburgh - 0131 220 4121

Eastbourne - 01323 430 055

Coventry - 02476 225 317

Glasgow - 0141 221 0007

Harrow - 020 8861 0770

Exeter - 01392 424 733

Inverness - 01463 240590

Ipswich - 01473 231 023

High Wycombe - 01494 474 000

Livingston - 01506 407 133

Lewisham - 0208 297 8187

Farnborough - 01252 521 177

Newport - 01633 256863

Luton - 01582 401 636

Leicester - 0116 255 6111

Swansea - 01792 645 521

Maidstone - 01622 662 144

Milton Keynes - 01908 670 252

Norwich - 01603 615 121

Newbury - 01635 34949

Peterborough - 01733 342 766

Northampton - 01604 636 486

Recruit Peterborough - 01733 346 164

Oxford - 01865 790780

Romford - 01708 753 000

Plymouth - 01752 600 500

Spalding - 01775 713 191

Rugby - 01788 562 031

Leeds Morley - 0113 253 0999

St Albans (combined with Luton) 01727 841 433

Southampton - 02380 388 458

Liverpool - 0151 227 4400

Stevenage - 01438 365 333

Newcastle - 0191 230 3400

Tooting - 0208 672 8206

Newcastle Under Lyme - 01782 714 728

Waltham Cross - 01992 760 611

Nottingham - 0115 941 9046

Welwyn Garden City - 01707 330 199

North
Birmingham - 0121 632 4477
Burton - 01283 537 660
Chesterfield - 01246 272 200
Leeds - 0113 242 7288

Preston - 01772 204 488

Sheffield - 0114 272 2600
Trafford Park - 0161 877 0536
Warrington - 01925 659 750

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Swindon - 01793 642 000

Worcester - 01905 724 549