Professional Documents
Culture Documents
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Chapter-1.0 CONTENTS OF ISO 9001 - 2008 DOCUMENT KIT (SERVICE
SECTOR)
A. The entire Document kit has 5 main directories as below.
ISO: 9001-2008 Document kit (Service sector)
9001 code D102
Process Flow
chart
E QMS 02 CSD
E QMS 02 ENG
E QMS 02 GDN
E QMS 02 HRD
E QMS 02 MKT
E QMS 02 PUR
E QMS 02 QCD
E QMS 02 SYS
Exhibits
E HRD 01
E PRD 01
E QCD 01
E SYS 01
Formats
Production
Manual and
Procedure
Quality
Management
System
Audit Questionnaire
Clause wise
Department wise
Quality
Manual
Cover
Page
PRO PRD 01
F ENG 01 to 03
F MKT 01 to 03
F OPN 01
F PUR 01 to 06
F QMS 01 to 11
F ST 01 to 03
F TRG 01 to 05
PRO QMS 01
PRO QMS 02
PRO QMS 03
PRO QMS 04
PRO QMS 05
PRO QMS 06
Annexure I
Annexure II
Annexure III
Annexure IV
Annexure V
Chapter 01
Chapter 02
Chapter 03
Chapter 04
Chapter 05
Chapter 06
Chapter 07
Chapter 08
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Part: B Documentation: Our document kit is having sample documents required for ISO certification as
listed below. All documents are in word and you can edit it. You can do changes
as per your company need and within 2 days your entire documents with all
necessary controls are ready and our many organization are certified globally in 1st
trial with the help of our documents from any stringent certification audit.
Under this directory further files are made in word Document as per the details
listed below. All the documents are related to trading industry (service sector).
1. Quality Manual (8 Chapters and 5 Annexure):
It covers sample copy of Quality manual and clause wise details for how ISO: 9001
systems are implemented. It covers list of procedures as well as overview of organization
and covers tier1 of ISO: 9001 documents. It is having total 13 chapters covering company
profile, amendment sheet, index, clause wise details as per ISO: 9001 for implementation,
sample process flow chart, sample Quality policy and organization chart. It covers sample
copy of Quality manual and clause wise details for how ISO: 9001 systems are
implemented. It covers list of procedures as well as overview of organization and covers
tier1 of ISO: 9001 documents.
TABLE OF CONTENTS
Chapter
No.
Subject
Page
No.
12
11
13
---------------
13
4.0
4.1
4.2
Section 1
1.
2.
3.
4.
5.
Company Profile
Table Of Contents
Control And Distribution
Section 2
Quality Management System
General Requirements
Documentation Requirements
Management Responsibility
Management Commitment
Customer Focus
Quality Policy
Planning
Responsibility, Authority And Communication
Management Review
5.0
13
5.1
5.2
5.3
5.4
5.5
5.6
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TABLE OF CONTENTS (CONTINUE)
Chapter
No.
6.
7.
8.
Page
No.
Subject
Resource Management
Provision Of Resources
Human Resources
Infrastructure
Work Environment
Product Realization
Planning Of Product Realization
Customer Related Processes
Design And Development
Purchasing
Production And Service Provision
Control Of Monitoring And Measuring Devices
Measurement, Analysis And Improvement
General
Monitoring And Measurement
Control Of Nonconforming Product
Analysis Of Data
Improvement
12
6.0
6.1
6.2
6.3
6.4
17
7.0
7.1
7.2
7.3
7.4
7.5
7.6
14
8.0
8.1
8.2
8.3
8.4
8.5
Annexure
ANX-I
11
ANX-II
Glossary Of Terms
11
ANX-III
12
ANX-IV
Quality Policy
11
ANX-V
Organization structure
11
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2. Procedures (7 procedures):
It covers sample copy of mandatory procedures covering all the details like purpose,
scope, responsibility, how procedure is followed as well as list of exhibits, reference
documents and formats. The list of sample procedures provided is as below.
1
2
3
4
5
6
7
Customer Service
Engineering
Trading Activity
Purchase
Training
Marketing
Quality Control
Management Representatives Area
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4. Blank sample formats for all the departments (31 sample formats)
It covers sample copy of blank forms required to maintain records as well as establish
control and make system in the organization. The samples given are as a guide and not
compulsory to follow and organization is free to change the same to suit own
requirements. It can be used as a template and more than 28 formats are prepared as per
list given below.
Department
1
2
3
4
5
6
Engineering
Marketing
OPN
Purchase
Management representative and management Ares.
Stores
7 Training
Number of sample
formats
03
03
01
06
11
02
05
5. Exhibits:
It covers exhibits of Skill Requirements, Disposal Of NonConforming Products, Quality
Plan, Material Specifications etc.
6. Department wise and ISO: 9001 requirement wise audit questionnaire (More
than 200 Questions)
There covers audit questions based on iso: 9001 requirements as well as for each
departments. It will be very good tool for the auditors to make audit questionnaire while
auditing and make effectiveness in auditing. Total more than 200 questions are prepared
for clause no. 4, 5, 6, 7 and 8 of iso: 9001-2008. It also covers department wise questions
like marketing, purchase, production, quality control, engineering and utility, maintenance,
top management, stores, packing & dispatch, administration & training, research and
development and M.R. areas and it can be used as a very good tool for logically auditing
during internal audit for iso: 9001.
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Chapter-2.0 ABOUT COMPANY
Global manager group is a progressive company and promoted by a group of qualified
engineers and management graduates having rich experience of 20 years in ISO
consultancy and management areas. The company serves the global customers through
on-site and off-site modes of service delivery systems. We offer a full range of consulting
services geared towards helping all types of organizations to achieve competitiveness,
certifications and compliance to international standards and regulations. So far we had
more than 900 clients in more than 35 countries. Our ready made training and
editable document kit helps the client in making their documents easy and make
them complying to related ISO standard faster.
1. Our promoters and engineers have experience of more than 900 companies globally
for management training, ISO series consultancy. We had clients in more than 35
countries.
2. Highly qualified 40 team members (M.B.A., Degree engineers) and owner is having rich
professional experience (since 1991).
3. We have 100% success rate for ISO series certification of our clients from reputed
certifying body and branded image and leading name in the market.
4. Suggest continual improvement and cost reduction measures as well as highly
informative training presentations and other products gives payback within 2 months
against our cost.
5. So far more than 50000 employees are trained by us in ISO series certification.
6. We had spent more than 60000 man-days (170 man years) in preparing ISO
documents and training slides.
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Chapter-3.0 USER FUNCTION
3.1 Hardware and Software Requirements
A. Hardware:
Our document kit can be better performed with the help of P3 and above computers
with a minimum 10 GB hard disk space.
For better visual impact of the power point documentation you may keep the setting of
colour image at high colour.
B. Software used in Documentation kit
Documents written in word 98 and window 2000 programs. You are therefore required
to have office 2000 or above with word 98 or above and power point
3.2 Features of Documentation kit: -
Contains all necessary documents as listed above and comply with the requirements
of ISO Standards and more than 1000 man days (9000 hours)
Provides model of a Management system that is simple and free from excessive
paperwork
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Chapter-4.0 BENEFITS OF USING OUR DOCUMENT KIT
1. By using these documents, you can save a lot of your precious time while preparing
the ISO documents.
2. Take care for all the section and sub sections of ISO standard and helps you in
establishing better system.
3. Document kit enables you to change the contents and print as many copies as you
need. The user can modify the documents as per their industry and create own ISO
9001 -2008 documents for their organization.
4. Ready made templates and sample documents are available which can reduce your
time in document preparation.
5. Save much time and cost in document preparation.
6. The audit questions helps in making perfect audit checklist.
7. You will get better control in your system due to our proven formats.
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