University Malaysia Kelantan (UMK)

Malaysian Graduate School of Entrepreneurship and Business

(MGSEB)
Course Name: Human Resource Management
Course Code: GST 5053

HRM Incident 1
Submitted To:

Prof Dr. Hishamuddin Md. Som

Submitted By:
Mohammad Osman Goni
Mhd Handzolah Bin Ridzuan
Faysal Ahammed
Md. Mojammel Hoque
Md Ekramul Haq
Sayed Abdul Gaffar Chow.
Md. Rabiul Islam

(Matric No. P13D179F)

(Matric No. P14D372P)
(Matric No. P12D213P)
(Matric No. P12D098P)
(Matric No. P12D073P)
(Matric No. P12D256F)
(Matric No. P12D226p)

HRM Incident 1: A Degree for Meter Readers

Question 1:
Should there be a minimum education requirement for the meter reader
job? Discuss.
Answer:
We think that there should be a minimum education requirement for the meter reader job with
previous work related skills and experiences, at least a high school diploma holder, not college
level degree as it is for the purpose of the company to have good communication skills and welleducated meter reader workers. On the other hand, for meter reader workers with high school
diploma holder allows themselves to have opportunity to be promoted or benefit on further
education in the future. Also, with high school diploma certificate increase the employment
possibilities where minimum education provided to fill in their job with specific skills that
enables them to start as soon as possible on their job whereas its helps employer to reduce the
cost on training and development. Even though the tasks required in meter reading are relatively
simple but Judy had been having considerable difficulty keeping the 37 meter reader position
filled. It is true that the commitment shown to obtain educational qualifications, such as a high
school diploma, may reflect the superior character work and job applicants. However its seem
such an unrealistic job qualification, to change the education requirement for the meter reader
job from a high school diploma to a college degree. Its means the applicants need to have a
degree before they can apply for the meter reader jobs. Furthermore, even the task in meter
reading are simple but for a person without a high school diploma or a college degree may have
problems in reading numbers and letters, and thus would be unsuitable for the position of meter
readers, so thats why we need to have a minimum education requirement. Having a minimum
qualification of a high school diploma seems reasonable, unless there is a training program that
could screen individuals for the ability to master the basic functions of the job.

Question 2:
What is your opinion of Sams effort to upgrade the people in the
organization?
Answer:
We think that Sams effort to upgrade the people in the organization is a really good idea,
although it will make Judys job much difficult in the near future, in the long run it will make the
company much more appreciate and with much more potential to promote the good Meter
readers to higher positions.
On the contrary, Judy already had difficulties in keeping the 37 meter reader position filled as the
pay $8.00/hr was high for an unskilled worker in the area, in addition there isnt have the job
required the employees to work on weekends too and she is thinking ways maintain the job
applicants with high school diploma certificate for the company.
If Sam insisted that Judy take on the changes would cause those current meter reader workers
with high school diploma holder facing unemployment. Furthermore, it makes Judy re-changes
hers idea on how to attract and employ those meter reader workers with college degree and also
the salaries for the new workers. Thus, Judy also must concerns about what Mr. Muthu have said
on the companys growth with such low pay scale of $8.00/hr for the degree holder to do such
basic task; it would causes on the achievement in the future needs with such unrealistic job
qualification. Lastly, Sams efforts on the organization would be more appreciate in the long run
and easier for potential employees to get promoted on higher position with a college degree.