PROMPT NOTIFICATION IN CASE OF INCIDENT

AND
WHAT YOU NEED TO DO WHEN YOUR CARGO IS DAMAGED

Dear Customers,
As you know, incidents may occur at any stage of the transportation chain by many reasons beyond the control
of the carrier or its servants; however, if concerned parties timely and correctly react, there will be an important
chance to prevent or mitigate damages and/or losses in the benefit of the cargo interests, carrier and any third
party involved.
The following guideline provides useful information that will contribute to react in an effective and speedy
manner in case:

An incident affecting goods is noticed by the cargo interest or

Your goods are found damaged upon arrival and the entitled party deems necessary to file a cargo claim
against the liable party.

Since each incident or damage is unique, the following guideline is of a general nature only and it is subject to
the terms and conditions of the contract of carriage.

I- Prompt notification in case of an incident with goods has been noticed by the cargo interest:
In case you face a situation that might affect your goods, we kindly
request you to immediately contact our agency staff in destination.
As soon as you become aware of a potential cargo loss or damage,
please send the carrier, through the agency staff in destination, a
notification pointing out:
a.
b.
c.
d.

The Bill of Lading number.

The container number.
A short description of the alleged cargo loss or damage.
A request for a decision as to whether a joint survey inspection will be required.

Customers duties:

Minimize the loss and/or prevent the loss, as applicable, from further
damage after the incident occurs.
Keep the affected items intact until the survey inspection has been
performed.

II- What you need to do when your cargo is damaged

If damage or loss to your goods is ascertained during a joint survey inspection and provided
you are the party entitled to file a claim against the carrier, please do so by stating the
amount to be claimed and attaching the following documents:
1. Original Bill of Lading (straight bills of lading included) or other document of carriage.
This will need to be duly endorsed where applicable.

Loss Prevention Department

2. Original of Release and Assignment or Subrogation of Rights executed by the Insurer (where
applicable): The document shall, amongst other relevant information, indicate the payment date and
indemnified amount.
3. Adjustment Report issued by qualified adjusters.
4. Survey Report.
5. Documents to justify the Sale and Purchase of the Cargo:
a.
b.
c.
d.

e.

Commercial Invoice;
Packing List;
Un-stuffing Tally;
Stuffing Tally in case of cargoes being carried under FCL/FCL conditions, and
when shipments involve fruit or other perishable product. The shipment date will
need to be stated in such documents.
Import or Export Declarations before Customs to support the payment of the
import or export taxes or duties, where necessary.

6. Documents certifying the reception of the cargo at destination/origin.

7. Documents certifying the salvage of the cargo.
8. Instruction certificate issued by an Official Authority to support the destruction of the Cargoes.
9. Technical Documents (e.g. Laboratory Analysis Certificates).
10. Power of Attorney (POA) to act on behalf of the claimant.
11. Other Documents: In order to facilitate the analysis of the claim.
CSAV Group reserves the right to request any other additional documents it may deem to be necessary for the
proper analysis of the cargo claim.
Please be advised that this guideline is not intended to be considered any sort of legal advice from us in any
way; therefore, if you are in any doubt as to the steps to take, you should consult your legal advisors. Also this
guideline is aimed to facilitate the process of cargo incident or claim and it does not imply any admission of
liability.

Yours faithfully,
Loss Prevention Department
Compaa Sud Americana de Vapores S.A.

Loss Prevention Department

ANNEX I
Useful contacts when reporting an incident or claim
For reaching CSAV Group Agency network full style, customers may access by means of the web page:
www.csav.com

Loss Prevention Department

Name
Rebeca Caldern
Maccarena Ochoa
Allan Neilson
Ivn Bugueo

Loss Prevention
Loss Prevention
Loss Prevention
Loss Prevention

Position
Coordinator
Coordinator
Coordinator
Coordinator

Allison Muoz
Ivanir Rodrigues
Monica Oliveira
Joseph Tagliareni
Vincent Fan

Loss Prevention Analyst

Regional Loss Prevention
Regional Loss Prevention
Regional Loss Prevention
Regional Loss Prevention

Manager
Analyst
Manager
Manager

Regional Office
RODE
ROME
ROCL
ROCL

Location
Santiago
Santiago
Santiago
Santiago

E-mail
rebeca.calderon@csav.com
Maccarena.ochoa@csavgroup.com
aneilson@csav.com
ivan.bugueno@csav.com

Phone
56-2-330.7258
56-2-330.7292
56-2-330.7255
56-2-3307351

* ROCL / ROBR

Santiago
Sao Paulo
Sao Paulo
New Jersey
Hong Kong

allison.munoz@csav.com
ivanir.rodrigues@csavgroup.com
monica.oliveira@csavgroup.com
jtagliareni@csavagency-na.com
vfan@csavgroup.com

56-2-330.7354
55-11-3306.9163
55-11-3306.9160
1-732-635.2623
852-3418.1803

ROBR
ROBR
RONA
ROHK

* Only Argentina, Uruguay (ROCL) and Paraguay (ROBR)

SCOPE OF RESPONSIBILITY REGIONAL OFFICE CHILE (ROCL)

CODE
COUNTRIES
Panama Pac. Coast, Costa Rica Pac. Coast, Nicaragua Pac. Coast, Honduras Pac.
CAMP
Coast, El Salvador, Guatemala Pac. Coast
Panama Atl. Coast, Costa Rica Atl. Coast, Nicaragua Atl. Coast, Honduras Atl. Coast,
CAMA
Guatemala Atl. Coast, Belize
Aruba, Curacao, Colombia Carib. Coast, Cuba, Jamaica, Dominican Republic, Haiti,
CARB
Trinidad y Tobago and Caribb. Islands (Pto. Rico excluded)
MEXP Mexico Pacific Coast
MGLF Mexico Gulf Coast
WCSA Chile, Peru, Bolivia, Ecuador, Colombia Pacific Coast
ECSA Venezuela, Guyana, Surinam, French Guiana, Uruguay, Argentina

SUB-AREA
Central Am. Pacific
Central Am. Atlantic
Caribbean
Mexico Pacific
Mexico Atlantic
West Coast S.Am.
East Coast S.Amer.

SCOPE OF RESPONSIBILITY REGIONAL OFFICE BRAZIL (ROBR)

CODE
COUNTRIES
ECSA Brazil, Paraguay
SAFR South Africa
EAFR Mozambique, Tanzania, Kenya, Somalia
Senegal, Yvory Coast, Angola, Benin, Cameroon, Congo, Gabon, Ghana, Liberia, Mali,
WAFR Mauritania, Nigeria, Togo, Gambia, Guinea, Sierra Leone, Equatorial Guinea, Namibia,
Western Samoa

SUB-AREA
East Coast S.Amer.
South Africa
East Coast Africa
West Coast Africa

SUB-AREA
US East Coast
US West Coast
Canada East Coast
Canada West Coast
US Gulf
Caribbean

SCOPE OF
CODE
USEC
USWC
ECAN
WCAN
UGLF
CARB

SUB-AREA
North-European
Scandinavia & Baltic
Adriatic
Russia

RESPONSIBILITY REGIONAL OFFICE NORTH AMERICA (RONA)

COUNTRIES
From northern Canadian border to Miami (inclusive), Bahamas
From northwestern Canadian border to northwestern Mexican border
Down to northeasteastern USA border
From northwestern Canadian border with Alaska (US), to northwestern USA border
From Miami (exclusive) to Mexican Gulf border
Puerto Rico

SCOPE OF RESPONSIBILITY REGIONAL OFFICE DEUTSCHLAND (RODE)

CODE
COUNTRIES
NECO Belgium, Netherlands, Germany, England, Ireland, Czech Republic, Slov. Republic
SCBA Norway, Sweden, Finland, Denmark, Poland, Russia, Estonia, Latvia, Austria
ADRI Austria, Switzerland
Russia (St. Petersburg)

SCOPE OF RESPONSIBILITY REGIONAL OFFICE DEUTSCHLAND (ROME)

CODE
COUNTRIES
WMED Morrocco, Spain, France, Italy, Tunisia, Algeria, Portugal
Greece, Cyprus, Syria, Egypt, Lebanon, Jordan, Israel, Malta, Slovenia, Croatia,
East Mediterranean
EMED Bosnia, Serbia & Montenegro, Albania, Moldavia, Macedonia, Hungary, Georgia,
Bulgaria, Romania, Africa Mediterranean Coast
Black Sea
BLKS Turkey, Ukraine, Russia (Novorossiysk)
SUB-AREA
West Mediterranean

SUB-AREA
Far East
South-East Asia
Indian Sub-Continent
Oceania
Arabic Gulf
Red Sea

SCOPE OF RESPONSIBILITY REGIONAL OFFICE HONG KONG (ROHK)

CODE
COUNTRIES
FEST Hong Kong, China, Taiwan, Japan, Korea, Oriental Russia
SEAS Thailand, Malaysia, Singapore, Indonesia, Philippines, Papua New Guinea, Vietnam,
INSC India, Nepal, Pakistan, Sri Lanka & Bangladesh
OCEA Pacific Islands (i.e. Fiji, New Caledonia, Solomon Islands, Samoa Islands,Tahiti, etc.),
AGLF Oman, Saudi Arabia Gulf side, United Arab Emirates, Bahrain, Qatar, Iran, Kuwait
REDS Saudi Arabia Red Sea Coast, Yemen

Loss Prevention Department