Professional Documents
Culture Documents
Valid Passport
Valid Driving License
Election Photo Identification Card
PAN card issued by the Income Tax department.
Photo identity card issued by the employer, being government and reputed private sector
organizations.
Children traveling on IndiGo should carry their school identification cards or any other
photo identification proof along with them.
Valid birth certificates of infants need to be produced at the time of check-in for age
proof.
must present a valid passport and visa (if applicable) at check-in. It is passengers responsibility
to ensure appropriate travel documents are arranged and produced whenever required.
For travel to and from Nepal* the following proofs of identification (other than the passport)
would be accepted:
*The above is applicable for Indian citizens traveling to and from Nepal. Please ensure that you
check the passport/visa requirements and restrictions applicable for citizens belonging to
countries other than India. All Customers, including children and Infants, must present a valid
passport and visa (if applicable) at check-in. It is passengers responsibility to ensure appropriate
travel documents are arranged and produced whenever required.
Important Information: In addition to above passengers may be required to present the
credit\debit card or a photo copy of credit\debit card used to pay for their booking, at
check-in.
3.Can I be denied boarding if my name or title on the booking does not match the details on
my photo identity card?
Yes, boarding can be denied if the name or title on the itinerary does not match the name on the
identity card.
4.I am a foreign national, do I need to meet any specific requirements while travelling in
India?
Only if you are travelling to Imphal, you are required to carry a Protected Area Permit, issued by
the Home Department of Manipur after getting the approval from Ministry of Home, Govt of
India. The Permit also specifies the passport number and duration of stay in the stated city. As
per the Govt of India directive IndiGo is entitled to deny boarding rights to any Foreign National
in the absence of a valid Protected Area Permit and the entire amount would be forfeited.
Payments / Refunds:
1.How can I pay for a reservation?
You can make payment:
On website by login on to www.goindigo.in. You can use Visa, Master & American
Express credit cards and select debit cards.
At Call centre you can pay by credit card.
At Airport you can pay by credit card or cash if the payable currency of the reservation
is the operating currency of the country. For e.g. if a reservation is made in Dihrams, you
can pay by cash or swipe your card in Dubai.
2.My credit account is in Dhirams, (AED), valid for 12 months, how do I use it for my
reservation, which is made in Singapore Dollar (SGD).
Credit account can be used for any reservation by converting it to the equivalent currency at the
time of booking. You can call our 24 X7 call centre, verify details and use the credit account.
The conversion is an approximate value taken by IndiGo.
3.I paid my reservation by cash, and have credit account, can you please refund it? Yes, we can
refund the credit account, in the currency paid for the reservation in the respective country. For
eg, if you have paid cash Dihrams, at Dubai airport, cash will be given out in form of Dihrams
only in Dubai, and not any other airport.
Baggage Details.....
1. How much baggage can I carry with me?
Free Checked Baggage Allowance (applies per adult and child, does not apply to infants):
*For travel to and from Dubai and Muscat is up to 30kgs. Free Cabin Baggage Allowance: 7 kg
(only one piece measuring not more than 55 cm X 35 cm X 25 cm including laptops or duty free
shopping bags) cabin baggage.
The dimensions of the checked Baggage should not to exceed 158 cm (62 inches) in overall
dimensions (L+W+H). A flat rate per kilogram as shown in the below grid based on departure
station per Sector (inclusive of service tax and cess) would be charged towards excess Baggage.
To facilitate affordable purchase of excess baggage, the following pre-paid excess baggage slabs
will be offered online for Domestic travellers:
5 kg: Rs. 750
10 kg: Rs. 1500
15 kg: Rs. 2000
30 kg: Rs. 3000
International travellers:INR 3000 for 10 kg. Equivalent rates in different currency:
Departure
Ex-BKK:
Ex-DXB:
Ex-SIN:
Ex-MCT:
Ex-KTM:
Ex-India:
INR 3000
Excess baggage at the check-in counter will continue to be charged at Rs. 250 per kg for
domestic travel.
Hand Baggage is accepted in the cabin subject to the availability of space in the overhead bin.
IndiGo provides you the ability to leave your Cabin Baggage at the side of the aircraft prior to
departure and to reclaim it at the side of the aircraft after arrival.
As per Bureau of Civil Aviation Security (BCAS) guidelines, travelling passengers may carry
maximum 7 Kgs of Hand Baggage (which would include Laptop and duty free shopping bags),
with an additional restriction on maximum size of hand baggage not exceeding 7.0 kg and of
dimension 55cm + width 35cm + height 25cm respectively. Customers accompanying infants are
allowed an additional piece of Hand baggage weighing upto 7Kgs, not exceeding the above size.
A flat rate of INR 250 per kg per sector would be charged towards excess hand baggage.
Due to airport security regulations, no Cabin Baggage is allowed on any flights from Jammu and
Srinagar
2. What items are not permitted to be carried on board an IndiGo flight?
In addition to articles prohibited from carriage in checked baggage (see below), for safety
reasons, and subject to applicable laws, carriage of dry cell batteries, knives, scissors, sharp
instruments, tools, fire arms, ammunition, their toy replicas and explosives etc., are prohibited
for carriage in cabin baggage.
Medicines and toiletries in limited quantities which are necessary or appropriate for the
Customer during the journey, such as hair sprays, perfumes and medicines containing alcohol
may be carried.
Passengers will be permitted to carry one clear transparent reseal able litre sized plastic bag
containing small quantities of liquid items/gels/pastes or items of a similar consistency required
for the duration of the journey. The contents will be subject to screening and security checks.
Liquids/gels/aerosols include but are not limited to beverages, shampoos, suntan lotions, creams,
toothpastes, hair gels, hair sprays and items of a similar consistency.
The contents of Baggage must comply with IndiGo's security guidelines about permissible
objects.
3 . What items are not permitted to be carried in checked baggage?
IndiGo recommends that all medication, valuables and precious items (cameras, jewellery,
money, electronics, etc.) and items which are fragile or perishable should be carried in Cabin
Baggage and not in Checked Baggage. IndiGo shall not accept any responsibility for these items.
The following articles are prohibited from carriage in the Baggage due to safety reasons:
Please note that Battery cells / Dry cells carried in the Cabin Baggage or in any electrical/
electronic items are liable to be removed and IndiGo may not be in a position to return such
removed items same at the Customer's destination. IndiGo recommends that such items be
carried in Checked Baggage.
IndiGo Products and Services
Any compensation arising out of cancellation or delay of flights will be processed as per DGCA
guideline outlined in Civil Aviation Requirement, Section -3, Series M Part IV. To know more
click here. .
Passengers who have not provided valid contact information at the time of booking may not be
entitled for any compensation.
1. In case of delay or cancellation of the flight at the point of origin which leads to the
possibility of a missed connection at the point of transit, the passenger shall have to right
to choose a refund; or a credit for future travel on IndiGo; or re-booking onto an
alternative IndiGo flight at no additional cost subject to availability.
2. In case of a delay or cancellation of the connecting flight at the point of transit, IndiGo
will, at its discretion and subject to availability of seats, first offer the passenger the
option to travel on the next IndiGo flight, or that of another airline or if either options
cannot materialize, then at its discretion, provide lodging for overnight stay to the
passenger at the point of transit, ground transportation to and fro the airport and hotel and
dinner.
What is Verified by Visa (VBV) or MasterCard Secure Code (MSC)?..
1.What is Verified by Visa (VBV) or MasterCard Secure Code (MSC)?
VBV and MSC are service offered by Visa and MasterCard that allows you to complete online
transaction securely. By authenticating and verifying your credit card details with an additional
password it reduces the possibility of credit card fraud. This service is free of charge for you, the
credit card holder.
2. How do I register?
If you have a Visa or MasterCard go to your respective bank s website where you will be asked
to follow a simple step by step procedure to register for Verified by Visa or MasterCard Secure
Code. After entering your credit card details you will be asked to create a password that will be
used every time you make an online payment. Once complete you can continue making
payments online.
3. What if I have an American Express card?
If you have an American Express card you will get an one-time password from your bank as a
security measure which you need to feed in on the payment page with your bank in order to
process your payment. .
4. How do I make a payment on the IndiGo website?
1. Choose your desired flight plans and proceed to make a reservation where you will enter
your credit card details such as name of cardholder, card number, expiry date, and CVV.
2. IndiGo will connect to your credit card issuing bank s website to verify if your card is
secured by Verified by Visa or MasterCard SecureCode.
3. A bank window will appear requesting a password.
4. Once your password is verified you will be automatically directed back to IndiGo s
reservation page to complete your booking.
5.What if I have a VISA Debit Card?
With the launch of this authentication system, many debit cards can also be used as credit cards
on our website thereby increasing the convenience of making payments for your IndiGo
bookings. Be sure to register them using Verified by Visa with your respective bank as well.
6. What if my bank doesnt offer Verified by Visa or MasterCard SecureCode?
It is mandatory for all credit cards issued in India to be verified by one of these authentication
services. If you are banking with an India bank and they do not offer this service we ask that you
use an alternate credit card or different payment option. If your card is issued outside of India,
your transaction will process without registering for one of the services.
To continue to enjoy a hassle-free booking experience with added security, make sure to register
for the above service (if you have a MasterCard or Visa Debit/Credit Card) with your respective
bank.
Click on the following link below to learn more and begin registration with your respective bank:
ABN Amro
AXIS Bank
Citibank
Deutsche Bank
HDFC Bank
HSBC Bank
ICICI Bank
Kotak Mahindra Bank
Standard Chartered Bank
State Bank of India