Quality Department Competency

Dictionary
Visionary
Strategist
Driver
Executive

4
3
2
1

COMPETENCY CODES

Functional competencies
Domain expertise
Testing and validation
Documentation
Behavioral competencies
Team delivery
Discipline

DE
TV
DM
TD
D

LEVEL OF PROFICIENCY (LOP)

V
V
S
S
D
D
E

GM
AGM
SM
M
JM
I
E

De
4
4
3
3
2
2
1

Functional
Tv
Dm
4
4
3
4
3
4
2
3
2
2
1
2

Behavioral
Td
D
4
4
3
4
3
4
2
3
2
3
1
2

A. Functional competencies
i.

Testing and validation

Code
Meaning

1 Basic

2
Competent

3
Advanced

4 Expert

ii.

TV
Ability to perform testing by systematic approach and
check if the product design satisfies the customer
requirements.
Definitions
Testing & documentation
1 Demonstrates a keen awareness of testing procedures
. and principles and understanding of the testing
standards
2 Displays a deep understanding of and articulates the
. customer needs well
3 Understanding testing terminology
.
Monitoring & verification
1 All basic level competencies
.
2 Displays a keen interest and ability in training team
. members in testing process, methods and standards
3 Matches results with expectations mentioned in the
. document.
Planning & methods development
1 All basic and competent level competencies.
.
2 Researches tools and makes efforts to building or
.
improving existing tools /methods for testing
3 Ensuring that appropriate tests are being carried out.
.
Setting benchmarks to testing procedures
1. All advanced level competencies
2. Shows initiative and action towards working with r&d
to develop or improve benchmarks in testing
procedures
3. Researches the latest testing methods and stays
updated with latest developments in particular field.

Domain expertise

Code
Meaning

1 Basic

2Competent

3
Advanced

4 Expert

iii.

DE
Possessing knowledge that is specific to an environment
or situation.
Definitions
Basic understanding
1 Displays a deep understanding of the subject, main
. processes, methods and tools.
2 Displaying keen interest to perform all required
. testing.
3 Takes initiative to collect information from internal and
. external customers.
Monitoring & resolving
1
.
2
.

All basic level competencies

Offers helpful advice and guidance when others are

learning technical matters related to his or her role or
function.
3 Applies policies and procedures in a correct and timely
. manner.
Providing high level expertise
1 All basic and competent level competencies.
.
2 Provides expertise in technical subject areas to a
.
team.
3 Keeps up to date on the professional and technical
.
aspects of the job.
Setting benchmarks
1. All basic, competent and advanced level
competencies.
2. Recognizes trends in theory and practice of ones own
professional or technical field and effectively prepares
for anticipated changes.
3. Uses expert knowledge in subject matter area to
develop new approaches to resolve technical
problems.

Documentation

Code

DM

Meaning

1 Basic

2
Competent

3
Advanced

4 Expert

Process for gathering, interpreting, applying, and sharing

information in a manner that builds upon previous
experiences.
Definitions
Supporting documentation
1
Demonstrates an understanding that documentation
.
is an important part of the process.
2
Assists in gathering materials for use in
.
documentation.
3
Is familiar with the different types of documentation
.
processes commonly used.
Planning & guiding
1
.
2
.
3
.

All basic level competencies

Documents observations in a clear, objective, and
timely manner.
Initiates discussions with staff and colleagues about
strategies for documentation and applies those
strategies.
Ability to create error free documents.

4
.
Creating & maintaining policies and practices
1
All basic and competent level competencies.
.
2
Supervises documentation, data collection, and
.
data storage.
3
Demonstrates ability to select documentation tools
.
appropriate for the types of information to be
gathered.
4
Displaying the ability to verify that sources of data
.
and documentation are appropriate.
Setting benchmarks
1.
All advanced level competencies
2.
Documents best practices within the organization.
3.
Assists colleagues in learning and understanding
that there are many modes of documentation.
4.
Stays current on research about various uses for
documentation tools.

B. Behavioural competencies
i.

Team delivery

Code
Meaning

1 Basic

2Competent

3
Advanced

4 Expert

TD
Inspires and fosters team commitment, spirit, pride, and
trust. Facilitates cooperation and motivates team
members to accomplish group goals.
Definitions
Cooperation
1 Works in a collaborative, inclusive, outcome oriented
. manner with colleagues.
2 As a member of a team, keeps other team members
. informed and up-to-date about the group process,
individual actions and shares all relevant or useful
information.
3 Actively contributes to the development of team goals
. and works toward the accomplishment of those goals.
Leading team
1
.
2
.
3
.

All basic level competencies.

Deals constructively with individual or organizational

problems within or across teams within the work unit.
Encourages people to partner with colleagues across
the organization, regardless of cultural differences or
geography through mentoring and coaching.
Promoting team oriented culture
1 All basic and competent level competencies.
.
2 Recognizes conflicting priorities across the
.
organization and initiates joint problem solving to
determine the best course of action for the
organization.
3 Motivates team by assigning work based on team
.
member skill level and area of interest
4 Identifies resources to assist the team
.
Motivating teams
1. All basic, competent, level and advanced level of
competencies.
2. Leads a team to address controversial departmentwide legislative and regulatory policy issues
3. Inspires inter department team to accomplish longterm
Strategic goals
4. Models, leads, trains, and motivates multiple levels of
personnel to be excellent in building teamwork.

ii.

Discipline
Code
Meaning

1 Basic

2Competent

3
Advanced

4 Expert

D
Strict adherence to orders and instructions and performs
duties with full devotion, commitment and punctuality.
Definitions
Performs duties satisfactorily
1 Knowledge about the codes of conduct regarding
. dress / equipment
2 Demonstrates respect for self and others while
. carrying out the official responsibilities.
3 Observes regularity, punctuality and proper office
. decorum / dress code.
4 Pays attention to orders and instructions and tries to
. observe them.
Acts promptly and according to instructions
1 All basic level competencies
.
2 Acts according to instructions and performs duties
. satisfactorily.
3 Rarely needs supervision in difficult tasks and
. assignments
4 Observes the code of conduct of dress/equipment
. satisfactorily.
Working to the best requirements
1 All basic and competent level competencies.
.
2 Discourages deviations from prescribed rules,
.
regulations and procedures but is always flexible in
promoting change in the best interest of the
institution.
3 Strictly adheres to the requirements of the code of
.
conduct regarding dress and equipment.
Highly Compliant with Rules and Regulations
1. All basic, competent and advanced level
competencies.
2. Ensures his availability at the workplace except in
cases of emergency.
3. Acts as a role model for the subordinates portraying
exemplary behaviours and full compliance with rules
and regulations.
4. Ensures the provision of in-built checks and balances
for maintenance of effective discipline.