Professional Documents
Culture Documents
ONE
-1-
1.1 Introduction:
A bank is a financial institution licensed by a government. Its primary activities include
borrowing and lending money. Many other financial activities were allowed over time.All
over the world the dimension of Banking has been changing rapidly due to deregulation,
technological innovation and Globalization. Banking in Bangladesh has to keep pace with
the global change. Now banks must complete in the market place both with local
institution as well as foreign ones. To survive ad thrive in such a competitive banking
world, two important requirements are development of appropriate financial infrastructure
by the central Bank and development of Professionalism in the sense of developing and
appropriate manpower structure and its expertise and experience. To introduce skilled
Banker, only theoretical knowledge in the field of banking studies is not sufficient. An
academic course of the study has a great value when it has practical application in real life
situation.
-2-
-3-
Primary Sources:
1. Practical desk work
2. Face to face conversation with the officers and clients.
3. Official record of PBL.
4. Data collection of own supervision.
Secondary Sources:
1. Annul report of PBL.
2. Official files and folders.
3. Working papers
4. Selected books.
5. Published and unpublished documents
6. Memo and circular.
7. Website.
I have to offset with quality due to time constraint, which apparently seems to
be the most severe limitation.
Another limitation of this report in non-availability of the most recent data &
information of different activities of Pubali Bank policy of not disclosing some
data & information for some reasons, which could be very much useful.
The employees of Pubali Bank Limited remain so much busy with their own
work that it is quiet tough provide time for making the concept clear in a
particular area.
Every organization has their own secrecy that is not revealed to others. While
collecting data i.e. interviewing the employee, they did not disclose much
information for the sake of the confidentially of the organization.
Time constraints impede me to make in depth study.
I had to base on secondary data for preparing this report.
I am not experienced enough to complete the study because I am a person of
new hand on such study.
In spite of all these limitations, I have tried to put the best effort as far as possible.
-5-
CHAPTER
TWO
-6-
BOARD OF DIRECTORS
Chairman
Mr. Hafiz Ahmed Mazumder MP
Vice Chairman
Mr. Habibur Rahman
Director
Mr. Moniruddin Ahmed
Director
Mr. SK.Wahidur Rahmaan
Director
Mr. Monzurur Rahman
Director
Mr. Sayed Moaazzem Hussain
Director
Mr. Ahmed Shafi Chowdhury
Director
Mr. Fahim Ahmed Faruk Chowdhury
Director
Mr. Muhammed Kabiruzzaman Yaqub
Director
Mst,Rumana Sharif
Director
Mr. Mustafa Shahriar Ahmed
Director
Mr. Musa Ahmed
-8-
Directors
Managing Director
General Manager
Company Secretary
Law consultant
bank phase wise shortly. The bank has developed Islamic Banking Software and 2 (two)
Islamic banking wings will be opened in Dhaka and Sylhet shortly. The bank has entered
into the internet world through its website www.pubalibangla.com .
HwZni c_ eq A_bwZK
AMMwZ
2.7 Management:
The sponsors of Pubali bank limited are leading entrepreneurs of the country having stakes
in different segments of the national economy. Pubali bank ltd is managed by highly
professional people. The present managing director of the of the bank is a forward-looking
senior banker having decades of experience and milti-discipline knowledge to his credit
both at home and abroad. He is supported by a sophisticated and skilled professional team
with diversified experience in Accounting and banking. The management of the bank
- 10 -
constantly focuses on the understanding & anticipating customers needs and offer
solution thereof. Pubali Bank Limited has already achieved tremendous progress within a
short period of its operation. The bank is already ranked as one of the quality service
providers & known for its reputation. Mr. Hafiz Ahmed Mazumder MP is currently the
chairman of the bank .In every two years; the chairman is elected among the founding
sponsors of Pubali bank. There are 11 members in the board of director in PBL who are
elected from the founding 20 members by rotation.
2.9 Objectives:
To remain one of the best banks in Bangladesh in terms of profitability and assets
quality.
To keep risk position at an acceptable range (including any off balance sheet risk).
To develop and retain a quality work force through an effective Human Resources
Management System.
2.10 Strategies:
To manage and corporate the Bank in the most efficient manner to enhance
financial performance and control cost of fund.
To strive for customer satisfaction through quality control and delivery of timely
services.
To identify customers credit and other banking needs and monitor their perception
towards our performance in meeting those requirements.
To review and update policies, procedures and practices to enhance the ability to
extend better services to customers.
To train and develop all employees and provide them adequate resources so that
customers needs can be reasonably addressed.To promote organizational
effectiveness by openly communicating company plans, policies, practices and
procedures to employees in a timely fashion.
The Strategic Business Plan covering the period up to December 2010 has been
formulated.
Expanding personalized services like E-banking, mobile banking, call center, etc.
Dealing Room service for Corporate Customers and high network individual.
Telecommunications
Electronics
Infrastructure
Retail Banking
Deposit taking including special schemes viz. MSS, MPSS, DBDS, and
etc
- 13 -
TBDS
Corporate Banking
Loan Syndication
Project Accounting
Investment Banking
Consumer Credit
2.16 Services:
Since the commencement of banking operation the Pubali Bank Limited (PBL) has not yet
only gained enormous popularity but also been successful in mobilizing deposit and loan
products. The bank has made significant progress within a very short time period due to its
dynamic management and introduction of various consumer-friendly loan and deposit
products.
Pubali Bank offers different types of Corporate and personal Banking Services involving
all segments of the society within the preview of rules and regulations laid down by the
central bank and other regulatory authorities. The bank gives special emphasis on export,
Import, trade Accounting, and SME Accounting to woman entrepreneurs.
All the products and services offered by the bank can be classified under three major
heads:
* Deposit Schemes:
Saving Account
Personal Loan
Secured Overdraft
* Large Business:
Transport Loan
Lease Accounting
* Foreign Trade:
The Pubali Bank Limited (PBL) provides solutions in the fields of international
business and trade Accounting.
Bank Guarantee
Dealing room service for corporate customers and high net worth individuals.
Money grams:
Money gram is one of the innovative products of the bank. This has been functioning
satisfactorily and rendering promote and efficient services to the wage earners.
SWIFT:
Pubali Bank Limited is the member of SWIFT (Society for Worldwide Inter-Bank
Financial Telecommunication). SWIFT is a member owned co-operative, which provides a
fast and accurate communication network for financial transactions such as letters of
credit, fund transfer etc. By becoming a member of SWIFT, the bank has opened up
possibilities for uninterrupted connectivity with over 5,700 user institutions in
150countries around the world.
- 16 -
CHAPTER
THREE
CONCEPTUAL FRAMEWORK
OF PUBALI BANK LIMITED
- 17 -
PBL survives and thrives in such a competitive banking world where two important
requirements are needed to develop for the future survival. They are development of
appropriate financial infrastructure by the central bank and development of
professionalism in the sense of developing an appropriate manpower structure and its
expertise and experience.
PBL has contributed in the economy of the country through their dedicated services,
business partnership and customer care over the last fifty years. They have seen enormous
changes over the period and have continued to keep on adopting to changes their journey
ahead.
They has been widely acclaimed by the business communicate from small entrepreneurs to
large traders and industrial conglomerates. PBL conducts all types of commercial banking
activities. The bank involve in most of the areas of commercial banking operation. PBL
has acted as the lead arranger in raising term loan for a number of projects under syndicate
finance and also participate in some case under such financing arrangement. The also
providing personal credit, service related to local and foreign remittances and several other
product.
PBL entered the market at a time when economic policy environment of the country is
poised for higher levels of business activities and growth. The prevailing macro economic
management and governments determination to carry on reforms in the banking sector
provide a supporting and encouraging environment.
- 18 -
General Banking
3.1 Introduction:
General banking is the starting point of all the banking operations. It is the department,
which provides day-to-day services to the customers. Everyday it receives deposits from
the customers and meets their demand for cash by honoring cheques. It opens new
accounts, remit funds, issues bank drafts and pay orders etc. Since bank is confined to
provide the services everyday, general banking is also known as retail banking.
According to World Bank, the general people understand the depositing and withdrawal of
money and credit financing. But Bank performs numerous types of services. To deal these
services bank has to maintain many register/ ledger and documents. Some different jobs
that waive the General banking has shown in the following diagram
General Banking
Token
Issue
Section
A/C
Opening
Section
Cheque
Clearing
Section
- 19 -
Local
Remittance
Section
Cash &
Accounts
Section
The token issue department uses a register book and different types of tokens decorated
with different letters for different types of accounts. There are two types of tokens. One is
for savings A/C and another is current / other accounts.
3.2.1 Procedure:
The clients will encash money from his account by showing his cheque to the respective
officer of the desk. The officer will give him a token with particular number after being
sure of his two signatures on the back of the cheque. The officer will give him a token
with a particular number on the back of the cheque. The client will then proceed on for
encashment. The officer then gives an entry about the token number, account name and the
amount in the column of the register book.
The token will be checked by the responsible officer for maintaining at the end of each
business day. Tokens are then handed over to the supervising official concern to keep them
in a locked box. Tokens are checked once a month by the supervising officer in charge
whether tokens is ok or not. When a token is lost it is informed to the head office for a
matter of precaution.
- 20 -
In case of local clearing one bank sends money by cheque or DD which will be collected
in the name of the account holder of this branch. This cheque or DD will be taken to the
clearing house where agents of all banks exchange these instruments. Important thing is
that the paying Bank must be in the local area (Dhaka).
In case of IBC the branches must be of the same banks for short collection, the paying
banker is in the area other than Dhaka whereas bank transfer will be between two accounts
of the same branch.
The dealing officer of this desk should be aware of the following things about instruments:
Name of the account is very clearly written on the deposit slip.
Full particulars of the deposit instruments such as cheque numbers, name of bank, etc
are properly recorded on the paying slip as required.
The pay in slip has been signed by the depositor.
Full particulars of the railway receipts and instruments of title goods, bills of exchange,
invoice etc. associated with an inland documentary bill received from the depositors direct
at the counter or by post from other branches/ banks endorsement thereon.
All cheques, bills and other instruments are crossed with crossing seal .
After categorizing all the instruments and checked out the preliminary mandatory things,
the dealing officer gives entries in the appropriate column of subsidiary ledger for
crediting the account.
In our country PCBs and foreign banks are appreciated to attract deposit because of their
superior customer services. PBL principal office branch with its traditions customer
service approaches faces difficulties to draw attention of new customers.
Main functions of account opening are given below:
To maintain and update the a/c opening file for different types of accounts.
- 22 -
3.
Short Term deposit: Usually interest bearing and with draw able on short
notice.
4. Fixed deposit: Interest bearing and definite period like one year or six month.
5. Non Resident foreign currency deposit: All non residents of Bangladesh can
open this interest bearing account in the form of term deposit with a minimum
amount of $1000 or equivalent.
6. Private Foreign Currency A/C: Bangladeshi National residing abroad or
foreign nationals may open this a/c with deposit mode from inward.
7. Convertible Take Amount: A type of non-interest bearing current a/c designed
specially for foreigners living here.
8. Private foreign Currency A/C: Bangladeshi nationals residing abroad or
foreign nationals may open this a/c with deposit mode from inward.
iii)
Account Agreement
iv)
v)
ii)
iii)
A respectable person of the locality well known to the Manager or SubManger of the Branch concerned.
A letter of thanks as per prescribed should also be sent to the account holder
immediately upon opening the account, under registered post with a/c for
verification of postal address as well as genuineness of the Account holder.
Trade license
- 24 -
ii)
iii)
Seal
iv)
Trade license
ii)
iii)
iv)
v)
vi)
ii)
Certificate of incorporation
iii)
iv)
v)
vi)
vii)
Documents required:
- 25 -
When an eligible person is interested to open an F/C account his passport is to be checked
and signature verified. When he is staying abroad his signature is to be verified and
attested by
i)
ii)
iii)
ii)
iii)
iv)
v)
The customer may inform the bank in writing of his/her intension to close the account.
The customer has to apply to the branch in charge for closing the account. Then the in
charge will remark on the account closing application for closing the account
By drawing a cheque of the whole amount and a nil balance confirmation to be taken
from the account holder.
Recover the unused cheque leaves and enter into the Broken cheque book register
Remove the account opening form, specimen signature card and all other papers
relating to the closed account.
- 26 -
Remarks of account closing at the ledger folio should be authenticated by the manager
or supervising officials
The banker may itself ask the customer to close the account when the banker finds that
the account is not been operated for a long lime.
If the account is not operated upon for 6 months then the banker will try to do the
bilateral communication with the account holder. But if the banker does not get any
response from the account holder then the account becomes Dormant account.
If the is not the operated upon for 2 years then the account becomes inoperative
account.
A new register for unclaimed deposit account will be maintained called unclaimed
deposit account.
For withdrawal at any amount from tat account, permission from head office or
controlling office wins is required.
Interest rates
a. Saving deposit
6.25%
6.50%
8.50%
3 Months
8.00%
6 months
8.25%
1year
8.50%
The customer may appoint nominee who can handle his account in case of holders
death even in special circumstances with the permission of the account holder.
- 27 -
Present and permanent address with fathers or husbands name of the concerned
account holder to be recorded very carefully.
The required Account Number for the Account from the Account Opening register
should be obtained.
Signature and a/c number of the introducer and gets the signature properly verified
by an authorized officer of the bank.
The deposit slip properly filled in and signed by the customer in duplicate should
be collected.
Have to place the signature cards, advice of new account, a copy of deposit slip
photographs and other necessary papers/documents etc in a file and obtain
approval of the authorized officer for opening the new account.
Get each signature of the Customer/Introducer on the Advice of New a/c and on
the signature cards admitted by the authorized officer of the Bank using a rubber
stamp.
When delivering the cheque book account number, name of customer branch seal
on each leaf of the cheque book have to check carefully..
- 28 -
The Cheque Clearing Section of PBL, Principal office branch sends Outward Bills for
Collection (OBC) to the concerned paying Branch to get Inter Branch Credit Advice
(IBCA) from the paying returns it to the PBL, Local Office branch describing why the
instrument is dishonored.
Telegraphic transfer
Demand Draft
TT
DD
Pay Order
ii)
If the beneficiary does not maintain any a/c with the Drawee Branch a P.O is issued
in favor of the payee and sent to his banker/local address as stated.
- 29 -
2. Every branch maintains a prescribed T.T. Payable Register. All the particulars of
T.T are to be properly recorded in this Register duly authenticated. A separate type
of T.T confirmatory advice is sent to the Drawee branch on the same day. On
receipt of the T.T Confirmatory advice/confirmation copy of telegram from the
issuing branch, the particulars of the T.T are verified with reference to particulars
already recoded in the T.T payable Register.
The Confirmatory advice are kept attached with the relative Ticket No further responding
entry is required to be passed on receipt of such confirmation copy.
On payment of T.T the particulars are to be incorporated in the Extracts Responding Debit
entries as usual as usual and sent to HORC.
1. Get the application form properly filled up and signed by the applicant.
2. Complete the lower portion of the Application form meant for Banks Use.
3. Calculate the total amount payable including Banks commission/charges etc.
4. If a cheque is presented for the payment of the DD officer should get the cheque
duly passed for payment by the competent authority and record the particulars of
DD on the back of the cheque.
5. If the purchaser desires his account with the branch to be debited for the amount of
DD the officer should get the A/c holders signature verified properly, from
signature card on record of the branch and debit clients a/c for the total amount
including commission charges etc.
6. If cash deposit is desired, request the purchaser to deposit the money at the Tellers
counter.
7. The teller, after processing the application form, cash or cheque, will validate the
Application form.
8. The first copy of the Application form is treated as debit Ticket while the second
copy is treated as Credit Ticket and sent to Remittance Department for further
processing. The third copy is handed over to the Applicant as customers copy.
Each branch maintains a running control serial number of their own for issuance of DD
on each Drawee Branch. This control serial number should be introduced at the beginning
or each year which will continue till the end of the year.
On receiving IDT or
applicant form with
signature verified
L/R make entries in
to the register and
issue inter bank
credit advice in favor
of Drawee branch
The Remittance Department maintains prescribed DD Issue Register. All the required
particulars of all DD issued should be entered in that Register duly authenticated. Separate
folios are opened for each Drawee Branch. While issuing local Draft of Tk. 50,000/- and
- 31 -
above, branches shall put a test number in Red-Ink on the upper portion of the drafts so
that the drawee branch can immediately make payment of the DD on presentation after
getting the Test agreed, if otherwise found in order.
Receipt of clearance from Head Office, the issuing branch will issue a
completely fresh draft marking clearly the words duplicate issued in lieu of
original draft no. dated.in bold letter on
the top of the front page of the draft. The printer serial number on the draft should
not however be struck off. Intimation should be given to the drawee branch
- 32 -
of
the
draft
less
cancellation
charge
should
be
refunded.
Payment of DD:
1. When a DD is presented for payment at the paying branch its details are to be
carefully examined with references to the following points.
- 33 -
i)
ii)
Whether the draft is crossed or not Amount of a crossed draft is not paid
in cash to the payee but to be paid to his account with a bank.
iii)
Two authorized officials of the Issuing branch must have signed draft.
Their signatures are to be verified from specimen signature book let to
be sure that the draft is genuine. The verifier should out his initials in
red ink against the authorized signature in the draft.
iv)
Endorsement on the back of the draft must be regular in case the draft is
presented through clearing.
v)
The amount of the draft should not exceed the amount protect graphed
written in red ink on the top of the draft.
vi)
vii)
The particulars of the draft i.e. the draft number date amount and the
name of payee, should be verified from the DD payable Register.
2. On payment the DD is affixed with the branches Paid stamps and signatures there
on are canceled with red ink. The data of payment is recorded in the DD payable
register necessary accounting entries are also passed and recoded in the books of
Account
With IBCA
Dr Remittance Awaiting Disposal L.D payable a/c
Cr. Clients Account/Tellers Cash
With IBCA
a. After receiving without Advice a/c
Cr. Clients a/c/Tellers Cash
b. After receiving the IBCA
i.
ii.
- 34 -
As the draft is issued by the Issuing branch, the payee or purchase of the draft cannot give
stop payment instructions to the Drawee branch. If a paying branch receives any request
from the payee/endorsee or the purchase of a draft for stopping payment of the draft, it
will ask them to approach the issuing branch for the purpose. The paying branch should
however exercise necessary precaution in this regard. Only the Issuing branch can issue
instructions for stop payment of draft under special circumstances. However, if a draft on
which stop payment order is received from a court of law the same should be carried out.
Only the purchase can request the Issuing branch for cancellation of a L.D. The drawee
branch can not cancel a L.D. The Drawee branch can accept cancellation instructions only
from the issuing branch. When a draft is cancelled by the Issuing branch the relative entry
is the PBL general a/c is reversed and IBDA from the Issuing branch, the Drawee branch
should reverse the original liability entries the strength of the IBDA and record suitable
remarks in the L.D payable Register Related IBCA of the draft.
The remittance Department will issue the pay Orders duly crossed A/c payee
and will enter the particulars of the P.O Issued in the prescribed P.O Register duly
authenticated.
e. Payment of pay orders
As the P. Os crossed A/c payee, the same are presented to the Issuing branch for
payment either through clearing of for credit to the clients A/c. Os when presented
for payment are processed in the Remittance Department. On making payment, the
relative entry in the P.O Register is marked of by entering the date of payment in
the P.O Register duly authenticated. The paid instrument is treated as Debit Ticket.
Up to Tk.1000
Tk. 10
Tk.1001-100000
Tk. 25
Tk.100, 001-500000
Tk. 50
Above Tk.500000
Tk. 100
3.6 Cash:
The cash section performs some important functions like cash payment and cash received.
Except these two major functions it also performs some other functions like opening of
cash every day balance calculation.
There is no strict division of work among tellers. Each of them is doing both receipt and
payment. This is possible because cash is preparing separate tellers cash position
ii)
iii)
iv)
Prize Bond
v)
Credit voucher
Cash department not only receives cash but also checks and drafts which are deposited for
collection. Cash proof sheet from each teller and cash transaction with branches or BB
(Bangladesh Bank) are recorded on reserve sheet to find out closing cash reserve. At the
end of the day a summary cash position is prepared and matched with actual cash position
and computer balance report. If their closing position along with the subsidiary register
book then the transactions of the day is
Cash proof sheet from cash teller and each transaction are recorded on reserve sheet to
find out closing cash reserve. At the end of the day a summery cash position is prepared
and checked with actual position and computer balance report. If the three closing position
matches, then the transaction of the day are ok .
Approving/canceling the
- 38 - by the sign of
Cheque
cash in charge
When cash is transferred to any other branch the following a/c entries are made with the
passing of inter branch debit advice.
Dr. PBL general A/C
Cr. Reserve cash
When cash is received from any other branch of PBL following entries are made
Dr. Reserve Cash
Cr. Tellers Cash
When tellers take cash from reserve following entries for total receipt
Dr. Reserve Cash
Cr Teller Cash
For total cash received against Inter Department Ticket (IDT) following entries are made:
Dr. Teller Cash
Cr. IDT
At the end of the day for all payments against cheques and debit vouchers following single
entries are made:
Cr Tellers a/c
- 39 -
functions are to check the mistakes in passing vouchers or wrong entries or fraud of
forgery. This department is called as Account Department.
Besides the above, the bank has to prepare some internal statements as well some statutory
statements which to be submitted to the central bank. Accounts Department prepares these
statements also. The department has to submit some statements to the Head Office, which
is also consolidated by the Head Office later on. The tasks of the department may be seen
in two different angles:
A. Daily Task: The routine daily tasks of the Accounts Departments are as follows,
1. Recording the transactions in the Clean cash books
2.
3. Preparing the daily position of the branch comprising of deposit and cash
4. Preparing the daily Statement of Affairs showing all the assets and liability of
the branch as per General Ledger and Subsidiary Ledger separately.
5. Making payment of all the expenses of the branch
6. Recording Inter branch fund transfer and providing according treatment in this
regard.
7. Checking whether all the vouchers are correctly passed to ensure the
conformity with the Activity Report, if otherwise making it correct by calling
the respective official to rectify the vouchers.
8. Recording of the vouchers in the Vouchers Register.
9. Packing of the correct vouchers according to the debit voucher and the credit
voucher.
B. Periodical Task: The routine periodical tasks performed by the department are as
follows:
1. Preparing the monthly salary statement for the employees.
2. Publishing the basic data of the branch
3. Preparing the monthly position for the branch which is sent to the Head Office
to maintain Statutory Liquidity Requirement (S.L.R)
4. Preparing the weekly positions for the branch comprising of the break of sector
wise deposit, credit.
- 40 -
5. Preparing the weekly position for the branch comprising of denomination wise
statement of cash in tills.
6. Preparing the quarterly statement (SBS-2 and SBS-3) where SBS-2 shows
classifications of deposits excluding inter bank deposit, deposits under wage
earners scheme and withdrawals from deposit account and SBS-3 shows
classifications of advances (excluding inter bank) and classification of bills
purchased and discounted during the quarter.
7. Preparing the budget for the branch by fixing the target regarding profit and
deposit.
CHAPTER
FOUR
- 41 -
4.2 Strength:
(1) Good management.
(2) Cooperation with each other.
(3) Usage of faster pc bank software.
(4) Membership of SWIFT.
(5) Good banker-customer relationship.
(6) Online Banking services.
(7) Strong financial position.
(8) Strong position of CAMEL rating.
(9) Huge business area.
(10) Excellent monitoring and supervision.
(11) Energetic as well as smart teamwork.
- 42 -
4.3 Weakness:
(1) Lack of proper motivation, training and job rotation.
(2) Lack of experience employees in junior level management.
(3) Lack of own ATM services.
(4) Tendency to leave the bank in quest of flexible environment.
(5) Limited market Share.
(6) Low infection in loan exposure.
(7) Excessive dependency on term deposits.
(8) Weak fund management.
(9) High cost of fund.
(10) Islamic Branch funds are not ring fenced
4.4 Opportunity:
(1) Expand market.
(2) Growth of sales service.
(3) Change in political environment.
(3) Lunching own ATM card.
(4) Regulatory environment favoring private sector development.
(5) Small and Medium Enterprises.
(6) Private sector development.
(7) New product development
4.5 Threat:
(1) Different service of FCBs (Phone Banking / Home Banking)
(2) Daily basis interest on deposit offered by HSBC.
(3) Entrance of new PCBs.
(4) Increased competition in the market for quality assets.
(5) Supply gap of foreign currency.
(6) Government rules and regulation.
(7) Overall liquidity crisis in money market. Market pressure can come for lowering the
interest rate.
Particulars
2009
2010
2011
2012
2013
Authorized Capital
5000.00
10000.00
10000.00
20,000.00
20000.00
Paid up Capital
3822.00
4968.60
6707.00
8384.51
8384.51
Reserve Fund
and Reserves
5687.25
9411.27
10575.53
10420.19
11920.99
Total Deposits
88466.46
98850.50
123805.97
150418.81
177878.17
Total Advances
74203.33
89106.21
106329.63
122068.52
136940.46
Total Investment
12168.65
16516.39
19069.27
30691.15
48678.92
Import Business
60493.85
85683.53
90568.90
108120.30
97380.40
Export Business
24739.65
33909.78
47515.90
59004.80
69484.40
Bridge Finance
6.89
6.89
6.78
6.78
6.26
10
Total Income
10663.81
12828.53
15189.70
20778.37
24418.00
11
Total Expenditure
6824.34
7343.48
9709.48
14642.57
16858.20
12
Pretax Profit
3839.47
5485.05
5480.22
6135.80
7559.80
13
Net Profit
2092.23
3233.09
3140.22
1761.98
2305.54
14
Total Asset
107579.60
128462.65
157153.71
192947.93
228533.77
15
Fixed Asset
1443.50
3330.32
3369.19
3502.80
3735.99
16
Loan and
advance
93325154632
101265345823
107625124581
120481280407
135483374690
161254326587
181325648567
193028476418
228904382067
17
Total Liabilities
and Shareholders
Equity
149154632587
- 44 -
From the figures and graph above we see that during the year 2009 the bank collected
deposit 88466.46 million. During the year of 2013 the Banks collection was 177878.1
million. So we see the deposit increased 89,411.64 being 101.06%.
Total advances of the bank as on 31st December, 2013 stood at TK. 136940.46 million
showing an increase of Taka 62737.13 million @ 84.55% growth then the year of 2009.
Due to expansion the bank is offering more loans to its clients. That is why we see that the
amount of advance is increasing gradually from year 2009 to 2013.
Profit Trend
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With the passage of time the bank is expanding day by day. That is what we see that the
amount of profit is increasing gradually from year 2009 to 2013.Pre-tax profit of the bank
was TK 3839.47 million during 2009 showing 96.90% increase in 2013 than the year of
2009.
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4.8 Findings:
During internship period in Pubali Bank Limited at Motijheel Corporate branch, following
problems are identified:
I have find out some points by screening the whole study, which is expressed as major
findings. I have analyzed the data sincerely and carefully and have tried to identify
appropriate findings. Moreover, conversations with the PBL officials were very significant
for these findings.
After General appraisal of PBL, the major findings are as follows:
# Position: Pubali Bank Limited is the pioneer in private sector banking operations of the
country.
# Operational Orientation: Its major operations are development & welfare oriented.
# Management System: Management system of PBL is fully democratic.
# Requirements of Bangladesh Bank: PBL always maintains the rules declared by
Bangladesh Bank.
#Training Facilities: PBL provides training facilities to its officer of the bank and also
provides executive development & internship program.
#Management Functions: The management functions (from planning to control) are not
clearly present in their various activities.
# Computerization: Most of the activities are computerized.
# Manual Work: Paper-based works are still existed in branch.
# Decoration: It is a leading bank of Bangladesh but it has no attractive appearance in
office environment
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CHAPTER
FIVE
- 48 -
PUBALI BANKLIMITED
HwZni c_ eq A_
bwZK AMMwZ
5.1 Recommendations:
In order to get competitive advantage & to deliver quality service, top management should
try to modify the services. For the improvement of the service the following measures
should be taken:
# Customers Convenience: For customers convenience, PBL should provide more
personnel to deliver faster services to their honorable customer.
# Human Development: Development of human resources should be ensured to increase
efficiency in work.
# Communication System: Ensure proper communication system and maintenance of files
& machineries should modernize.
# Interest: More interest should be paid on deposit account so that customers are
convinced to deposit their money in bank.
# R & D: Research & Development wing must be more extensive & rich.
# Strategy: Effective strategies must be undertaken against defaulter.
# Project Management: Project Management must be practiced in case of investing in the
project. Feasibility study of the project, project planning, monitoring & evaluation should
be undertaken.
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# Managerial Function: PBL must have to follow the management functions (from
planning to control) strictly in all of their business activities and also operation the bank.
# Financial Analysis: Branch should have a separate section to analyze the financial
statement for fining its liquidity, profitability & ownership ratios.
# Strict Rules for arrival and departure for the employee: Management should strict about
the arrival and departure time for the employees.
# Job Rotation: In PBL job rotation is fully absent job rotation is very important to make
the entire employee efficient for all departments.
# Appreciation: No doubt that in PBL female employees is more efficient and hard
working than male employees. It is very important to appreciate them and give them
proper respect. If they get the appreciation then they can increase their volume of work. It
is not only for the female it is also important both for male and female employees.
# Image: Office should be fully redecorated to attract people to conic into it.
Some other important factor that should be focused on the development process:
# Time consumed at service level should be minimized at optimum level.
# Evaluating customers needs from their perspective and explain logically the
shortcomings.
# Improve office atmosphere to give customers better feeling.
# Use of effective MIS (Management information system).
# To deliver quality service top management should try to mitigate the gap between
customers expectation & employees perception.
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5.2 Conclusion:
There are a number of nationalized and foreign banks operating their activities in
Bangladesh. The PBL is one of them. For the future planning and the successful operation
in achieving in its PBL goal in this current competitive environment this report can be a
guideline.
Bank always contributes towards the economic development of a country. PBL, compared
with other banks are contributing more by investing most of their funds in fruitful projects
leading to increase in production. It is obvious that right thinking of this bank including
establishing a successful network over the country and increasing resources, will be able
to play a considerable role in the portfolio of development financing in the developing
country like ours.
PBL continues to play its leading role in socio-economic development of the country as a
companion of Independent Bangladesh. Besides its traditional function such as deposit
mobilization, deployment of fund in trade, commerce, industry, agriculture, import &
export business, outward and inward remittance as an agent of Bangladesh Batik of PBL
has emerged as the pioneer of playing key role in the country.
Pubali Bank is a private bank but it has no attractive environment ii their branch and all
branches are not computerized, even total cash are not properly use when this bank
develop their all branch by attractive environment and computerized. On the other hand
cash are properly used at that time this bank reached in the top-level private bank in our
country. If the Bank cannot fulfill these things, they cannot run in the future with their
competitors Bank.
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ACRONYMS
PBL
ATM
SO
JO
PO
STD
SB
SND
PPS
SSP
MPFD
FDR
DD
CD
A/C
AD
CC
CD
CIB
IBCA
IBDA
L/C
PAD
SOD
SWIFT
TT
TIN
- 52 -
BIBLIOGRAPHY
1. Brigham, Eugene F Joel E. Houston, (2001) Fundamental of Financial
Management, Ninth Edition, Harcourt Publisher International Company,
2. Basudevan, S.V., (2000) Theories of Commercial Banking, Reading Materials
on Theory & Practice of Banking (B-101), Bangladesh Institute of Bank
Management (BIBM),
3. Rose Peter. (1996) Commercial Bank Management, Third Edition, Irwin
McGraw-Hill Publisher,
4. Bangladesh Bank, Guideline for Foreign Exchange Transactions, Volume 1 & 2
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