Individual Performance Management System (IPMS) for Executives in NC-CMTS

SDE ( IN-OPN)
Sr. No.

Dimension

KPI

Customer

Timely Resolution of issues received from Nodal officers of Circles (No. of days).
Timely implementation and withdrawal of Promotional Schemes and tarifff of Raj Circle.
(no of days)
Timely send Daily and Monthly IN -reports to all circle and C.O New Delhi (No. of
days).
Timely provide daily /monthly subscriber dump to circles (VTM, PRBT)
Timely Creation of paper vouchers in Vouchers server and ftp to concern circle with
password .(no of days)
Timely update states of the paper vouchers in Vouchers server as per circles requests
.(no of days)
Timely change service class and extension of validity of GP1 and GP2 customers (No. of
days).
Timely send monthly paper vouchers reports such as GSM-04 ,Form -09 and Form -10 to
all corncern circle in north zone (no of days)
Timely Validation Testing of iVMS of ALU IN (no of days)
Timely CR/APAR writing of all sub-ordinate Officers of previous year by 30th June (No.
of days).
Finalization and target setting of IPMS scorecards for all sub-ordinate officers by 31st
May (No. of days).

2
3
4
5

Operation

6
7
8
9
10
11

Employee
Development

Weightage Target

Performance Levels
Good

V Good

Excellent

Target
Achieved

15%

15%

10%
5%

1
1

3
3

2
2

1
1

1
1

10%

10%

5%

15%
5%

3
1

5
3

4
2

3
1

3
1

5%

5%

Marks
Achieved

Weighted
Score

100%

15%

100%

15%

100%
100%

10%
5%

100%

10%

100%

10%

100%

5%

100%
100%

15%
5%

100%

5%

100%

5%

Individual Performance Management System (IPMS) for Executives in N

JTO ( IN-OPN)
Sr. No.

Dimension

KPI

Weightage

1
2

Customer

Timely Resolution of issues received from Nodal officers of Circles (No. of days).

15%
20%

Operation

Timely send Daily IN reports to all circles and C.O New Delhi (No. of days).
Monthly IN reports of all circles / C.O New Delhi and monthly activities regarding ctop-up
retailers-Plan change, Validity and free bies as CO letter and provide/Validate all
daily/monthly reports/data with ALU IN team (No. of days).
Daily SC change / IN status of MSISDNs / special case provisioning and deletion from IN
for NZ (No. of days).
To provide time to time data/reports required by CO-New Delhi and daily/monthly
subscriber's dump to circles (VTM, PRBT) (No. of days).
Mediation between IN-team and VAS section for code configuration of all circles and
extension of validity of GP2 customers as requested by circles (No. of days).
Timely update script of Automatic Validity Extension of the customers moving from Active
to GP-I state as per C.O. letter (No. of days).
Timely Creation, Updation and reports related to paper vouchers in Vouchers server and
ftp to concern circle with password .(no of days)

3
4
5
6
9
10

10%
15%
10%
10%
10%
10%

) for Executives in NC-CMTS

Performance Levels
Good

V Good

Excellent

Target
Achieved

Marks
Achieved

Weighted
Score

1
1

3
3

2
2

1
1

1
1

100%
100%

15%
20%

100%

10%

100%

15%

100%

10%

100%

10%

100%

10%

100%

10%

Target