Professional Documents
Culture Documents
Dimension
KPI
Weightage
Target
Sr. No.
Fair
Good
Excellent
80%
90%
100%
80%
90%
100%
Bill generation
10%
100%
7%
daily
8%
daily
7%
daily
6%
100%
80%
90%
100%
OM/Billing Complaints
System Administration
4
6%
100%
80%
90%
100%
6%
100%
80%
90%
100%
7%
daily
CDMA/Wimax MIU
7%
daily
Roaming
7%
daily
Mediation
7%
daily
6%
As and
when
required
6%
daily
Sancharsoft
5%
daily
TRAI Audit
5%
As and
when
required
ICB
8
10
11
12
staff management
13
14
15
Target
Marks Weighte
Achieved Achieved d Score