HEDIS

QUALITY
SOLUTIONS
HIGH SCALE, HIGH IMPACT HEDIS SOLUTIONS
Indegene TTM (iTTM) provides comprehensive
HEDIS data management, record retrieval,
and chart review services using iTTMs
powerful proprietary iRetriever - Chart
Retrieval platform, and expert pool of
clinicians to help clients measure healthcare
quality efficiently and accurately.
Our HEDIS solutions include:
Record Retrieval Services
Mailing: Provider letters with HEDIS record request
Phone/Fax follow-up: Follow-up calls/fax to providers

Quality Assurance: Inter-rater reliability testing and

medical record over-reads are conducted to assure
reliable and accurate data abstraction

Data Management Services

OCR collection tools: Ability to develop Optical
Character Recognition (OCR) data collection tools to
expedite the import of abstracted data into your HEDIS
database/software
Electronic file conversion: Converting the hardcopy data
abstraction form and supporting medical records into
electronic files
Secure FTP data delivery: Delivering the electronic files
to the client via secure FTP transfer

Data Receipt: Receiving supporting documents

(medical records) from provider sites
Data verification: Quality checks to verify documents

iTTM ADVANTAGE

i-Retriever: Service powered by iTTMs proprietary

Chart Retrieval platform

18+ Years of HEDIS Related Expertise

On-site review scheduling support

90% Retrieval Rate

Supports all heterogeneous data formats (EHR/EMR)

Partnered with 150+ Health Plans

Chart Review Services

Nurse staffing: Managing and training nurses to
conduct the chart reviews
Data collection (chart reviews): Nurses conduct chart
reviews, complete abstraction forms, and obtain
appropriate medical chart information

Comprehensive Provider Database

Proprietary i-Retriever Chart Retrieval Platform
Optional Global Delivery Model
Robust and Scalable Operations
ISO 27001 and CMMI Level 3 Certified

 Customer Expectation
Management
CSAT measurement
Customer commitment/
liability tracking

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CMMI SVC L3
HIPAA
ISO 9001
ISO 27001
Client Audits
Integrated Process
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Clarizen: Tool for

Comprehensive
Project
Management
Risk management

Productivity
Improvement

Business Aligned
Process Framework
Information Security
Group
Defect Prevention
Group
Data Privacy Council

Knowledge Portal
Quantitative Tracking
of Knowledge
Management
(Assimilation &
Dissemination)

Process Optimization
Robust Estimation Process
Metrics Council
Skill/competency Training &
Improvement Automation

FEATURED SOFTWARE - iRetriever

i-Retriever is iTTMs HIPAA-compliant proprietary
Chart Retrieval platform to submit requests online,
gain real-time status of requests, instantly download
records, and create powerful custom reports. The
platform facilitates efficient and secure EMR, fax and
mail retrieval.

For more information about

this service, please contact us:
hedis@indegenettm.com
T: 888 600 9848
F: 888 600 3652
Atlanta | New Jersey | Los Angeles | Montreal

ABOUT INDEGENE TTM

Indegene Total Therapeutic Management (iTTM) is a unique physician focused quality improvement company that
provides health information management, research and education support services to some of the nation's largest
healthcare organizations. iTTM's services have enabled organizations improve quality as measured through HEDIS
and other quality measures by helping patients ultimately achieve treatment goals based on national guidelines
for chronic diseases such as diabetes, hypertension and heart disease. Since 1995, iTTM is the company healthcare
organizations have relied on to deliver critical sound information that ultimately leads to better health outcomes.
iTTM has successfully implemented projects in various disease states with hundreds of managed care plans and
health systems nationwide. Indegene TTM is part of the Indegene Group of Companies.

www.indegenettm.com
2014 INDEGENE. ALL RIGHTS RESERVED.