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1301 Seminole Drive, Apt 80C

Johnson City, TN 37604




Mary Perez

E-mail: Perezm@goldmail.etsu.edu

(865) 242-7107




OBJECTIVE
Use my customer relations and communications experience for a medical or public service company focused on
increasing community awareness regarding services that enhance quality of life; while simultaneously developing a
market base and business opportunities for my employer.


EDUCATION CERTIFICATIONS
& SPECIALIZED SKILLS

East Tennessee State University (2013-
present)
Bachelor of Arts, Mass Communication -
Advertising and Public Relations
Expected graduation - 2015

Walters State Community College (2012-
2013)

Carson Newman University (2010-2012)
Microsoft Office Suite (Mac/PC)
Adobe Program Suite (Mac/PC)
Social media distribution and marketing

Copy-Copy/Design Briefs, Print
Campaigns, Copy heavy ads


Design/Creation print based ads


EXPERIENCE
The Chop House (Sevierville, TN) - Server; May 2014 - present
Supevisor: Richard Wilburn
Work as part of integrated team to provide enjoyable customer service and experience.
Serve as face of the franchise to the guest.
Interact with customers, resolve disputes, promote up-sales, and provide a positive
experience while maximizing sales volume.
Attend weekly and monthly team meetings to collaborate with team members on
implementing new or innovative processes.
Maintain an organized and collegial approach to customer service and team interaction
while providing guest meal services.
Demonstrate confidence, proficiency, and effective communication skills while
communicating with clients, managers, and team members.

Exotic Pet Center (Sevierville, TN) - Sales Associate; May 2007 June 2014
Supervisor: Ellen Perez
Responsible for helping build a sustainable customer base by marketing services and
products directly to customers.
Assist with development, management, and implementation of social media marketing,
sales programs, and franchise marketing to regional sales base.
Design sales and marketing material for paper and electronic distribution.
Deal with vendor and supply distribution chains during shipping and receiving
processes.
Manage daily customer financial transactions and cash operations.
Maintain a strong product knowledge of entire inventory of exotic animals, supplies,
and care procedures.
Meet customer needs while increase profitability and sales volume.
Responsible for training new employees and assisting with store management duties.

1301 Seminole Drive, Apt 80C
Johnson City, TN 37604


Mary Perez

E-mail: Perezm@goldmail.etsu.edu

(865) 242-7107


Logans Roadhouse (Sevierville, TN) Server, Hostess; May 2011 July 2014
Supervisor: Gregory LaRouche
Serve as face of the franchise to the guest, promote return visits, market additional food
service catering opportunities.
Interact with customers, resolve disputes, promote up-sales, and provide a positive
experience while maximizing sales volume.
Attend weekly and monthly team meetings to collaborate with team members on
implementing new or innovative processes.
Demonstrate confidence, proficiency, and effective communication skills while
communicating with clients, managers, and team members.
Assign and designate tasks to new staff to optimize guest experiences.
Oversee training and on the job training for new employees; through example and
informal instruction demonstrate values and service expectations required of all
Logans employees.

VOLUNTEER and RELATED SERVICE EXPERIENCE

East Tennessee State University Advertising Club Vice President; August 2013 - present
Elected Vice President August 2014

Assisted with developing and implementing You are ETSU Campaign designed to
increase excitement and involvement for incoming freshmen. Worked with teams to create
marketing strategy, materials, and implementation plan in addition to obtaining school
approval and support for program.


Responsible for developing programs and events to increase participation and enrollment
in ETSU Advertising Club.


Upward Sports, Youth Sports Coach (Sevierville, TN); Nov 2010 - Present
Assist non-profit organization introduce children to physical hobbies and sport activites
without incurring unnecessary financial burdens..
Coach Cheeerleading and Basketball; dedicate 4-5 hours week coaching.
Interact and communicate across generations and socio-economic groups in social and
sports setting with parents and children.
Create a fun, exciting, and educational atmosphere for the children and families.

Special Olympics Winter Games (Gatlinburg, TN); Dec 2010 present
Assist with planning, setup, and delivery of the Special Olympics Winter Games
Awards Banquet.
Work as part of a team to create a fun, exciting, and meaningful event for Special
Olympics participants and their families.

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