Course Title

Unit 1 SAP Solution Manager Overview

Making use of SAP Support Offerings
Supporting the Application Lifecycle Management with SAP Solution Manager
Working in SAP Solution Manager Work Centers9Exercise 1: Add Administrator Roles
Planning the Installation of SAP Extensions and Adapters for Third Party Extensions
Unit 2 Designing the SAP Solution Manager System Landscape
SAP Solution Manager Architecture and Landscape
The Agent Infrastructure of the SAP Solution Manager System Landscape
Unit 3 Performing SAP Solution Manager Sizing, Installation and Upgrade
Sizing Considerations for SAP Solution Manager
Installation of a SAP Solution Manager System
Upgrade of a SAP Solution Manager System
Unit 4 Maintaining SLD and LMDB as Data Sources for SAP Solution Manager
Functions and Consumers of the System Landscape Directory (SLD)
Landscape Management Database (LMDB)
Landscape Verification (LV)
Unit 5 Running the Guided Procedures for Configuration of SAP Solution Manager
Perform the Prerequisites for the Solution Manager Configuration
Run the Guided Procedure for Configuration of SAP Solution Manager
Perform the System Preparation
Perform the Basic Configuration
Unit 6 Performing the Managed Systems Setup
Prepare the Managed Systems Configuration
Perform the Managed Systems Configuration
Unit 7 Granting Authorizations in SAP Solution Manager
The SAP Solution Manager Authorization Concept
Business Partner Concept
Unit 8 Performing the Administration of SAP Solution Manager and the Infrastructure
Administrating the Landscape
Administrating the Infrastructure
Performing Self Diagnosis
Using the Self Monitoring
Managing Solutions
Administrating Projects in SAP Solution Manager
Unit 9 Working with SAP EarlyWatch Reports
SAP EarlyWatch Alert (EWA) Concept and Configuration
Manual Creation of an SAP EarlyWatch Alert Report
Accessing Early Watch Alerts (EWA)
Example of an EarlyWatch Alert (EWA) Java
Early Watch Alert for Solutions (EWAfS)
Unit 10 Perform the Setup and Configuration of the SAP Engagement and Service Delivery Functions
SAP Engagement and Service Delivery An Overview
Issue and Top Issue Management
Task Management
SAP Engagement and Service Delivery
Unit 11 Dealing with Change Management
License Management and Maintenance Certificates
Maintenance Optimizer (MOPZ)
Unit 12 Managing Background Jobs with SAP Solution Manager
Understand the Challenges of Job Management
Describe the Workflow from Job Request to Job Monitoring
Creating and Processing a Job Request in SAP Solution Manager
The Job Documentation functionality
Schedule the Job in System TAS
Monitoring Background Jobs with SAP Solution Manager
Analyze Background Processing
Set up Job Scheduling Management in SAP Solution Manager
Use External Schedulers with Job Scheduling Management
Unit 13 Performing the Technical Administration of the SAP system landscape with SAP Solution Manager
Configuring Notification Settings in Notification Management
Performing Work Mode Management
Using the IT Calendar
The Central System Administration (CSA)
Using the Task Inbox
The Central Tool Access
Unit 14 Performing the Setup and Configuration of the Technical Monitoring
The Monitoring Template Concept
Set up Technical Monitoring in SAP Solution Manager
Understand the End-User Experience Monitoring (EEM)
Setting up Connection Monitoring
Unit 15 Using the Technical Monitoring Functions
Monitoring Functions in SAP Solution Manager
Working with the System Monitoring within SAP Solution Manager
Working with the Alert Inbox
Using the Dashboard for Alert Management Reports
Unit 16 Running Root Cause Analysis
Wily Introscope as Part of SAP Solution Manager
End-to-End Change Analysis
End-to-End Workload Analysis (E2E WA)
End-to-End Exception Analysis
End-to-End Trace Analysis (E2E TA)
BMC AppSight as Part of SAP Solution Manager
Unit 17 Using the Reporting Possibilities in SAP Solution Manager
SAP Technical Analytics
Technical Reporting
Management Reporting
Include a System in the Service Level Report
Include Content in the Service Level Report
Check Scheduling of the Service Level Report
Execute the Service Level Report
Lab Title
NOK Add Administrator RolesAdd
NOK Functions and Consumers of the System Landscape Directory (SLD)
Check Prerequisites
Check System Preparation Success
Check Basic Configuration
Check Managed Systems Setup Prerequisites
Create a Business Partner Message Processor for the Issues, Top Issues, and Tasks Using BP_GEN
Create a Solution
Add Systems to the Solution
Maintain a Business Process
Manual Creation of an SAP EarlyWatch Alert (EWA) Report
Unit 10 Perform the Setup and Configuration of the SAP Engagement and Service Delivery Functions
Optional: Issue Management
Create a Job Request
Process the Job Request Incident
Schedule the Job in System TAS1
Unit 13 Performing the Technical Administration of the SAP system landscape with SAP Solution Manager
Central System Administration (CSA)
Customize the Log Book
Copy the Customizing Settings
Analyze an Alert and Create an Incident
CA Wily Introscope as Part of SAP Solution Manager
End-to-End Change Analysis: Find Information for the SAP ABAP System
Find Information for the SAP Java System 535
Set Up a Service Level Report
Include a System in the Service Level Report
Include Content in the Service Level Report
Check Scheduling of the Service Level Report
Execute the Service Level Report
Tutorial
Developer/Solution D1 1.1 Business Process Monitoring
D2 1.1 Navigating within the Business Process Operations Dashboard
D3 1.1 Business Process Analytics
D4 1.1 Create a Solution Documentation Analysis Project
Admin O1 1.1 Manage Your Alert Box
O2 1.1 Use System Monitoring
O3 1.1 End User Experience Monitoring Dashboard
O4 1.1 Monetary Benefit of Business Exceptions
User U1 1.1 Create a Ticket
U2 1.1 Dispatch a Ticket
U3 1.1 Request Change
Ref: http://scn.sap.com/docs/DOC-16394
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/d0859d6a-1db3-2b10-07b2-8f71eca1b58a&overridelayout=true
Create a Business Partner Message Processor for the Issues, Top Issues, and Tasks Using BP_GEN
End-to-End Change Analysis: Find Information for the SAP ABAP System
D1 1.1 Business Process Monitoring
D2 1.1 Navigating within the Business Process Operations Dashboard
D3 1.1 Business Process Analytics
D4 1.1 Create a Solution Documentation Analysis Project
O1 1.1 Manage Your Alert Box
O2 1.1 Use System Monitoring
O3 1.1 End User Experience Monitoring Dashboard
O4 1.1 Monetary Benefit of Business Exceptions
U1 1.1 Create a Ticket
U2 1.1 Dispatch a Ticket
U3 1.1 Request Change
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/d0859d6a-1db3-2b10-07b2-8f71eca1b58a&overridelayout=true