MBA (General)

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wk12
DE7542
DISTANCE EDUCATION
M.B.A. (General) DEGREE EXAMINATION,
DECEMBER 2009.
First Semester
MANAGEMENT CONCEPT
Time : Three hours Maximum : 100 marks
SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
1.Explain Henry Fayals contribution to management.
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2.What are the various forms of organisation?
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3.Write short notes on Range of planning.
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4.State limitations of Planning.
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5.State the characteristics of the Delegation.
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6.Explain the functions of Communications.
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7.Explain Management Controlling System.
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8.What is Total Quality Management? What are its process?
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SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
9.Briefy discuss the functions of Management.
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10.Briefy explain the diferent types of organisations.
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11.What are the factors considered for strategic planning?
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12.Explain the Line Organisation. What are its advantages and disadvantages?
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13.What is Centralisation? What are its merits and demerits?
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14.Explain the good qualities of Leadership.
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15.Explain the recent trends and new perspectives in Management.
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DISTANCE EDUCATION
M.B.A. (S) (General) DEGREE EXAMINATION,
DECEMBER 2009.
2
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wk12
First Semester
ORGANISATIONAL BEHAVIOUR
PART A (5 8 = 40 marks)
1.Defne organisational behaviour. Explain diferent key elements in
understanding organisational behaviour.
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2.What are the factors which afect attitude formation?
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3.Explain in detail about the advantages of group cohesiveness.
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4.Explain the characteristic features of leadership.
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5.Defne stress. Is it always bad for the individuals? Explain.
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6.What is meant by power? What are the sources of power?
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7.What are the characteristics of organisational culture?
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8.Explain the causes of Resistance to change.
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PART B (4 15 = 60 marks)
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9.Explain the various modes of organisational behaviour.
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10.Discuss Freud's psycho analytic theory of personality.
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11.Make a distinction between formal and informal groups. What are the
advantages of informal groups?
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12.Discuss the diferent kinds of leadership styles with their relative merits and
demerits.
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13.Explain the personal and organisational factors that causes stress.
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14. Explain the measures that can be adopted to overcome the resistance by
employees.
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15.Explain the various organisational development Intervention Techniques.
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DISTANCE EDUCATION
M.B.A. (S) DEGREE EXAMINATION, DECEMBER 2009.
4
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First Semester
MANAGERIAL ECONOMICS
1. State the signifcance of Managerial Economics.
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2. Explain the various process involved in Demand Forecasting.
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3, Diferentiate between forecasting demand and forecasting sales.
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4, What is marginal cost? Analyse its signifcance in cost analysis.
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5, Briefy explain the importance of cost function.
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6, State the features of Dual pricing.
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7, Give an account of the various theories of proft.
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8, Explain the importance of Gross National Product.
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9.Explain the law of Diminishing Marginal Utility.
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16.Classify and explain the concept of demand forecasting on the basis of Time.
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17.Analyse the relationship between Average fxed cost, Average variable cost and
Average total cost.
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18.Explain the various process of price fxation under Monopoly.
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19.What is proft forecasting? Explain the various factors that must be considered in
proft forecasting.
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20.What is mean by infation? Explain the various factors infuencing infation.
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21.Explain the various stages of Business cycle. What are their implications in
Managerial Decision-making?
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DISTANCE EDUCATION
M.B.A. (General) (S) DEGREE EXAMINATION,
DECEMBER 2009.
6
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First Semester
QUANTITATIVE METHODS
1.Explain the uses of Monte Carlo simulation method.
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2.Obtain the dual of the following L.P. Problem
Max
3 2 1
3 2 x x x z + + =
Subject to
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4 5 2
6 3 4
3 2 1
3 2 1
3 2 1
= + +
= + +
x x x
x x x
x x x
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3 2 1
3 2 x x x z + + =
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4 5 2
6 3 4
3 2 1
3 2 1
3 2 1
= + +
= + +
x x x
x x x
x x x
3.What is Operations Research? Explain its characteristics.
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4.Obtain the initial basic feasible solution for the following transportation problem
by
(a) North west corner rule
(b) Lowest cost entry method
W
1
W
2
W
3
W
4
Supply
19 30 50 10 7
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70 30 40 60 9
40 8 70 20 18
Demand 5 8 7 14 34
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1
W
2
W
3
W
4
H$-v
19 30 50 10 7
70 30 40 60 9
40 8 70 20 18
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5.What is Break-even analysis? Explain the uses of Break-even analysis and its
limitations.
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6.A salesman has 60 percent chance of making a sale to each customer. The
behaviour of successive customers is independent. If two customers A and B
enters, what is the probability that the salesman will make a sale to
A or B?
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7.You are given the following pay-of matrix
States of
nature
Acts
A
1
A
2
A
3
S
1
25 10 125
S
2
400 440 400
S
3
650 740 750
The probabilities of the states of nature are 0.1, 0.7 and 0.2 . Calculate the EMV and
conclude which of the action can be chosen as the best.
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A
1
A
2
A
3
S
1
25 10 125
S
2
400 440 400
S
3
650 740 750
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8.Graph the system 0 x ,
0 y
,
8 + y x
,
4 2 4 y x
and state the solution
set.
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9.A company furnishes you the following information :
2007 2008
Rs. Rs.
Sales 8,10,000 10,28,000
Proft 21,800 64,800
You are required to calculate assuming the fxed cost remains constant.
(a) P/V ratio
(b) Fixed cost
(c) Proft/Loss when the sales is 6,48,000
(d) The amount of sales required to earn a proft of
Rs. 1,08,000
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2007 2008
f. f.
$
8,10,000 10,28,000
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2
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5
21,800 64,800
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10.Solve the following LPP by simplex method
Maximize :
2 1
3 5 x x z + =
Subject to
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12 8 3
10 2 5
2
2 1
2 1
2 1
2 1
+
+
+
x x
x x
x x
x x
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3 5 x x z + =
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12 8 3
10 2 5
2
2 1
2 1
2 1
2 1
+
+
+
x x
x x
x x
x x
11.Solve the following transportation problem by Vogels approximation method and
test its optimality.
Ware house Availability
Plant W
1
W
2
W
3
W
4
P
1
190 300 500 100 70
P
2
700 300 400 600 90
P
3
400 100 600 200 180
Requirement 50 80 70 140 340
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W
1
W
2
W
3
W
4
P
1
190 300 500 100 70
P
2
700 300 400 600 90
P
3
400 100 600 200 180
#
50 80 70 140 340
12.(a) Explain the conditional theorem of probability.
(b) A bag contains 5 white and 3 black balls.
Two balls are drawn at random one after other without replacement. Find the
probability that both balls drawn are black.
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13.Explain with respect to game theory :
(a) Pure strategy
(b) Mixed strategy
(c) Pay of matrix
(d) Value of the game.
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14.A decision problem has been explained in the following pay of table :
States of Nature
Alternatives E
1
E
2
E
3
E
4
A
1
20 100 100 50
A
2
100 0 100 0
A
3
0 50 0 75
A
4
25 200 50 0
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Suppose the probability of events of this table are
20 . 0
1
= E
,
15 . 0
2
= E
,
40 . 0
3
= E
and
25 . 0
4
= E
. Calculate the expected pay of and expected loss of each action.
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E
1
E
2
E
3
E
4
A
1
20 100 100 50
A
2
100 0 100 0
A
3
0 50 0 75
A
4
25 200 50 0
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20 . 0
1
= E
15 . 0
2
= E
40 . 0
3
= E

25 . 0
4
= E
.
15.A tourist car operator fnds that during the past 100 days the demand for the car
had been varied as shown below :
Trips per weak :0 1 2 3 4 5
No. of days : 8 12 15 30 20 15
Using random numbers simulate the demand for a
10 week period (use the random numbers 9, 54, 42, 1, 80, 6, 26, 57, 79, 52).
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DISTANCE EDUCATION
DECEMBER 2009.
First Semester
BUSINESS LAWS
.1 What are the conditions of making an ofer?
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.2 What are the Rights and liabilities of principal and agent to Third
Parties?
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3, What are the express and implied conditions and warranties under Sale of Goods
Act?
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4, What is the limitation period for fling of complaint under consumer protection
Act?
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5, Explain the types of negotiable instruments.
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6, What are the essential characteristics of partnership?
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7, Who are the persons deemed to have Insurable Interest under marine insurance?
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8, Explain the importance and contents of memorandum of association.
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9, List out the agreements opposed to public policy.
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10,What are the Rights and Duties of Buyer and seller under sale of goods Act?
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11, What are the nature and scope of Remedies under consumer protection Act?
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12, Describe the essentials of partnership. What is the test of partnership?
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13, What is fre insurance? Explain the types of fre insurance.
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14, What is statutory meeting? What are the contents of statutory report?
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.15What are the rights and duties of Pawner and Pawnee?
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-
DISTANCE EDUCATION
DECEMBER 2009.
Second Semester
FINANCIAL AND MANAGEMENT ACCOUNTING
.1 Defne accounting. What are the functions of accounting?
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.2 Give the rules for Journalising.
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.3 What is single entry system? Explain its limitations.
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4, Explain the nature of fnancial statements.
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5, Explain the various classifcation of ratios.
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6, What are the managerial uses of fund fow statement?
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7, What is meant by master budget?
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8, Explain the importance of capital budgeting.
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9, Explain the diferences between fnancial accounting and management
accounting.
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10, The following balances were taken from the books of
Mr. Gokul on 31.12.2008. Prepare a trial balance from them.
Rs. Rs.
Capital 30,000 Sales 96,000
Cash 5,000 Sales returns 400
Buildings 30,000 Commission received 100
Opening stock 3,000 Salaries 850
Debtors 8,000 Discount allowed 700
Drawings 5,000 Rent 300
Bank (Dr) 8,000 Purchases 60,000
Machinery 6,000 Purchase returns 750
Creditors 6,000 Furniture 1,600
Repairs 400 Commission allowed 50
Wages 1,700 Bad debts 350
Insurance 300 Advertisement 200
Loan to Raman 1,000
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11, What are the advantages and limitations of fnancial statement analysis?
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12, The balance sheet of ABC Ltd., as on 31.3.2008 is as follows :
Liabilities Rs. Assets Rs.
Equity capital 2,00,000 Fixed assets 3,60,000
9% preference share
capital
1,00,000 Stock 50,000
8% debentures 1,00,000 Debtors 1,10,000
Proft and loss a/c 40,000 Bills receivable 6,000
Creditors 90,000 Bank balance 4,000
5,30,000 5,30,000
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The sales for the year is Rs. 10,00,000. You are required to calculate the following :
(a) Debt-equity ratio
(b) Current ratio
(c) Liquidity ratio
(d) Fixed assets turnover ratio
(e) Current assets turnover ratio.
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13, Prepare a fund fow statement from the following particulars.
Balance Sheet
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Liabilities 2007
Rs.
2008
Rs.
Assets 2007
Rs.
2008
Rs.
Share capital 5,00,000 7,00,000Land and
Buildings
80,000 1,20,000
Proft and Loss A/c1,00,000 1,60,000Machiner
y
5,00,000 8,00,000
General Reserve 50,000 70,000Stock 1,00,000 75,000
Creditors 1,53,000 1,90,000Debtors 1,50,000 1,60,000
Bills payable 47,000 55,000Cash 20,000 20,000
8,50,00011,75,000 8,50,00011,75,000
Additional Information :
(a) In 2008, depreciation on machinery Rs. 50,000 was charged.
(b) One machine which had cost Rs. 21,000 and on which Rs. 7,000 depreciation
has been provided was sold in 2008 for 8,000.
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DE-7548
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14, What is budgetary control? What are the characteristics of a good budgetary
control system?
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15, Explain the various methods of capital expenditure appraisal.
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DISTANCE EDUCATION
DECEMBER 2009.
Second Semester
BUSINESS ENVIRONMENT
.1 Explain the Business environmental scanning.
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2. Write a note on political environment of business and its impact on
business.
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.3 Bring out the socio- Economic problems of India.
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DE7542
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4, Explain about EXIM policy.
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5, What is foreign capital? Explain the various forms of foreign capital.
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6, Discuss the functions of a central bank.
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7, Discuss the various objectives of fve year plans in India.
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8, What is meant by privatization? Explain the arguments for and against
privatization.
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P.
9, What is meant mixed economy? Bring out its characteristics.
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10, Compare and contrast between a public sector company and private company in
its approaches.
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11, What is meant by Globalization? Discuss its impact on business.
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12, Explain the steps taken by the Government to improve FDI.
A,@ {'8 N#zm AvPPUP A': 6"US5 N$%P UP<5.
13, What is an SSI (Small-Scale Industry)? Explain the problems of small scale
industries and suggest measures to overcome them.
%#M (SSI) 6( 627 %#M @(2[P 'F%2P=5
A$$P2 A+=5 P.
21
DE7542
wk12
DE7549
14, What are the objectives of Fiscal policy? Explain the role played by fscal policy in
developing countries.
@vU P9PD {UP[P9 7 ;5 {"P @vUP9PD [S S-1
641P.
15, Bring out the impact of the Indias diferent fve year plans.
G,v {,#s" vm[P ?"P #UP5 S-1 P.
DISTANCE EDUCATION
DECEMBER 2009.
Second Semester
RESEARCH METHODS
1.What do you mean by research? What are the types of research?
BC< 6( 627 BC #[P )P.
2.How do you defne a research problem? Give three examples to illustrate.
B'CF% 'F%2P9 S-1 'UP.5 #;P. A# H#'.-1 USP.
3.What is Hypothesis? What is the procedure involved in
Hypothesis Testing?
AQ2[P9 6( 627 AQ2-# $P9 s8 MN(P9 627
22
23
DE7542
wk12
4.What is sampling? Explain the essentials of a good sampling?
)("-# 6( 627 %(,# )("-# NU*-1-# P.
5.Write short notes on sampling error. How can it be rectifed?
)("-# ]P9 $ S& 'P. A# ?P ?C=5
#-#=5 USP.
6.Discuss interview as a technique of data collection.
{+NP #P ?PP P s8 v( S-1
USP.
7.Why tabulation is considered essential in research study?
Narrate the characteristics of a good table.
B'CF% 8 H9 Am. "-1# NU*-15 627 { Am.D
S.[P 6"-1'UP.
8.Describe the precautions that should be taken for writing
research report.
B'CF% AUP 6415 N P>UP s8P9 S-1 USP.
9.Discuss the process of research with an example.
BC ?CN( 6"-1UPm" USP.
10.Discuss some of the important Experimental designs used in research study.
B'CF% 8 HP"-15 % NU*2 ?N( 8 S-1
USP.
23
DE7542
wk12
DE7550
11.What do you mean by sample design? Describe various
methods of sampling.
)("-# 6( 627 )("-# N(P P.
12.Explain the diferent methods of collecting data.
#P ?PPUS5 MP P.
13.Draft a questionnaire to measure customer satisfaction of
services provided by banks.
[*P9 ][S5 ?P9 S-1 H*P v;v AUS5 #5
2m8 #+ ?CP.
14.Describe the diferent methods of scale construction, pointing out the merits and
demerits of each.
lP 8 MP9 $ I^(=5 { APK P.
15.Describe the process of Interpretation of Data along with its guidelines.
BC<P ?PP P0-1 ;mP PUS5 GUP.-# P-1 Av BC+
$P9 s8 MN(P 64#<5.
DISTANCE EDUCATION
M.B.A.(General) (S) DEGREE EXAMINATION,
DECEMBER 2009.
Second Semester
INTERNATIONAL BUSINESS
24
24
DE7542
wk12
1.Explain the importance of Regulation of International Trade.
sHsssP +-s#sP-s#U Pms"ss"-s1ssv NUs*s-s1s5 $s
ssP.
2.There is direct relationship between Technology and MNCs. Explain.
s2ms" @sss2[sPsKUsS5 #sM \ms +Fs%UsS5
{'s8 #+& H9ss1 $s sssUssS.
3.What are the objectives of SAARC?
SAARC As {UsP[sP9 7
4.Indian Industrial Policy protect inventors and encourages the participation of
Foreign Direct Investment. Explain.
G,svss #sM P9sP A {ms" s{ss'ss8
N#sszmsss+sPs sss1sP-s1 2+ X N#ssssszsms
tUsSsss#sP sH9ss1. ssUsSsP.
5.What are the functions of WTO?
sssHssP +-s#sP As s0sP9 7
6.What are the Trade related aspects of Intellectual property rights?
+-s#sP5 #+ss2 sP&sPs ?ms5 $ss Pmss"sPs9 7
7.Give a brief account on countervailing duties.
(sNssPU P& sPsP9 $s %ssSs& 'sP.
8.How is dispute settled under WTO? Give the example.
6^ss HsP +-s#sP As UV #Ps'ssP9
A+UsPss"s*s(s27 I; H#s's.5 #;sP.
9.Explain the classifcation of International Business.
HsPsss ss0s-sv HmssP<P9 $s sUsSsP.
10.Explain in detail the UN code of conduct applicable to multinational
corporations.
25
DE7542
wk12
DE7551
ss2ms" @sss2[sPsKUsSsPs {Us*s {ms" ?sD
{s2s-s# Pmss"sP9 $s sPssP 64s1.
11.Explain the role of European union in International Trade.
HsP +-s#sP-sv {'sss {Uss*s-sv [sPs& $s
sUsSsP.
12.Foreign Direct Investment must be encouraged in India for Economic
Development. Discuss.
G,svs ;ss#s' +Fss%UsS A,s@s {'s8 N#sszms
tUsPss"-s1ss1 A%s5 sssP.
13.Explain the relevance of International Commercial Arbitration.
HsPsss +-s#sP ss-svsls#-sv # $s sPssP
64s1s.
14.What are the merits and demerits of Agreements under WTO?
HssP +-s#sP As UV J$ss"5 Is,s#[sPs {s AssP9
7
15.International competition is the basic principle of Globalisation. Explain.
HssP sUsPs A8ss- #-s1s5 {"sPsKsUs*ss ms8s
H;sUsSss#. sUsSsP.
DISTANCE EDUCATION
M.B.A. (S) (G) DEGREE EXAMINATION, DECEMBER 2009.
Second Semester
MANAGEMENT INFORMATION SYSTEM
26
25
DE7542
wk12
1.What is Data Dictionary? What are its contents?
&9 ' AP'v 6( 627 A# H9UP5 627
2.Discuss the concept of Management Information System.
s #P I4[S N(D P;-# vUP<5.
3.What are the diferent types of Data processing system?
&9 ' H;$(-v PP9 7
4.What are the recent developments in Information Technology?
#P #M \m-v ?Z-v J$m"9 5"P9 622 6# ).
5.What do you mean by E-mail? What are the uses
of E-mail?
! A|? 6( 627 A# P9 7
6.Write a short note on HTML.
ZU S M X % S& 'P.
7.Explain telecommunication Network Model.
#P # #+& < H;vP 6# P.
8.Explain the electronic bulletin board system.
! #P P I4[S N( PUP.
9.Discuss in detail the term prototyping.
NvP $ PP vUP<5.
10.Describe in detail components of a computer system.
P0> A& N(D P[P PP USP.
27
DE7542
wk12
DE7552
11.Explain in detail the factors for centralised and decentralised control.
"-1# Pm"m8 P'0P9 $5 'UP Pm"m8 P'0P9
$ PP USP.
12.Enumerate vividly interdisciplinary Nature of Electronic Commerce.
!2W 0P &P9 S.{ Ps1 6# S-1 PP 641P.
13.Describe the applications of Internet and Website Management.
P0> 2 "P9 $5 G.# s B*$( $
USP.
14.Explain in detail your views about Information Technology.
#P #M\m5 $ H1 {USP PP ).
15.Explain in detail Enterprise Resource Planning Systems.
@2 C& vm A& $ PP 641P.

DISTANCE EDUCATION
DECEMBER 2009.
Third Semester
FINANCIAL MANAGEMENT
1.What are the functions of a Financial Manager?
{v / 0P USP.
2.Explain the diferent types of debentures.
28
31
DE7542
wk12
P-v'[P PP /.
3.What are the determinants of working capital?
@3( [#2-v A+>US5 P'0P9 7
4.Explain the signifcance of capital budgeting.
[#2 vm-v 3U*-1-# USP.
5.What are the various forms of dividend?
[P#-v 8[P9 7
6.A company expects a net income of Rs. 80,000. It has
Rs. 2,00,000, 8% debentures. The equity capitalisation value is 10%. Calculate the
value of the frm and overall capitalisation as per net income approach.
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eE`È``` H91. ?#'. 3# [#2UP *#5 c`vE {P'
;2 AWS3(D {-v v=5E -# [#2UP
*#-#=5 P.U*"P.
7.The following information is supplied to you.
(a) Average amount locked up in stock of raw materials Rs. 5,000 and fnished
goods Rs. 10,000
(b) Credit sales per annum is Rs. 60,000. Debtors are allowed 2 months credit
(c) Manufacturing expenses per annum Rs. 24,000 and wages per annum Rs.
36,000 lag in payment of manufacturing expenses and wages in one
month
(d) Annual consumption of raw materials Rs. 24,000. Creditors allow 3 months
credit.
You may add 10% to allow for contingencies and estimate the working capital
requirement.
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?'U*; G;2S5
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e # P AUP"*(1
29
DE7542
wk12
gGh Bs" H$-v ?< f. eiE``` $5 Bs" )
f. n_E```. H$-v ?< $5 )D
c #-#P ##P ?O-#"*(1.
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AUP"*(1.
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8.Calculate the re-order quantity from the following particulars :
Annual Usage 20000 units
Buying cost per order Rs. 10
Cost per unit Rs. 100
Cost of carrying inventory 10% of cost
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BsUS "-v ASP9
20000
I; B.D P93#
f. 10
I; A*
f. 100
?'UP 6"-1F ?O5 ?<
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10%
9.Explain the scope of Financial Management.
{vD sD ' USP.
10.Discuss the implication of Tandon committee reports.
P!m8 /+m8 <P /.
11.Explain the assumption and criticism of MM approach of dividend policy.
MMM3(D2 [P#U P9PD }P[P9 $5 +?2[P USP.
12.A company has a share capital of Rs. 1,00,000 dividend into shares of Rs. 10
each. It has a major expansion programme, requiring an investment of another
Rs. 50,000.
The Management is considering the following alternatives for raising this amount:
(a) Issue of 5000 equity shares of Rs. 10 each
(b) Issue of 5000, 12% preference shares of Rs. 10 each
(c) Issue of 10% debentures of Rs. 50,000
30
DE7542
wk12
The companys present earnings before interest and tax are Rs. 40,000 and expects
an increase is it by Rs. 10,000 after expansion you are required to calculate the
earning per share on the above modes of fnancing.
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13.A company is considering the purchase of a new machine. It requires an initial
cost of Rs. 4,00,000 and an additional working capital of Rs. 20,000 at the end of frst
year. Earnings after taxation are expected to be as follows :
Year : 1 2 3 4 5
Cash infows (Rs.) :1,20,0001,60,0002,00,0001,20,00080,000
PV factor for Re. 1
at 10% :
0.91 0.83 0.75 0.68 0.62
Calculate :
(a) Discounted pay-back period and
(b) Net present value.
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iE`È``` $5 3# Bs" GvD f. eÈ``` )"# @3(
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'UP HmM< gfh: 1,20,0001,60,0002,00,0001,20,00080,000
f. cX #$# v&
c`vX Y
0.91 0.83 0.75 0.68 0.62
gAh m5 ?Cm v;55 P5
gBh {P' #$# v& B*$(U P.U*"P.
14.Cost details and other informations of a company are as follows :
31
DE7542
wk12
Raw materials per unit Rs. 80
Selling price per unit Rs. 200
Direct labour per unit Rs. 30
Annual production 104000 units
Overheads per unit Rs. 60
Cash sales 25% of the output.
Raw material and fnished goods are in stock for one month each. Credit allowed by
supplier is one month and to debtor is two months. Lag in payment of wages
2
1
1 weeks and overheads one month. Cash in hand is expected to be Rs.
25,000. Estimate the working capital requirements. Assume 4 weeks is equal
to one month.
I; {-v AUP $5 G#' '[P9 UV; Y
PF? ;mP9 q+ A*$S f. j`
$2 q+ A*$S f. e``
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1 '[P9 $5 $?<
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I; #5 62U Ps" @3( [#2- #U P.U*"P.
15.Two components are consumed as follows :
Normal Usage 100 units per week
Minimum Usage 50 units per week
Maximum Usage 150 units per week
32
DE7542
wk12
Re-order quantity
A 400 units
B 600 units
Re-order period
A 6 to 8 weeks
B 3 to 5 weeks
Calculate for each component :
(a) Minimum stock level
(b) Maximum stock level
(c) Average stock level
(d) Re-order stock level.
G's" [;mP9 ; "-#"*(1.
G& " '5 I$S X c`` ASP9 T#5
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HF? A< " '5 I$S X cm` ASP9 T#5.
B. A< Y
A 400 ASP9
B 600 ASP9
B. P5 Y
A 6 3# 8 '[P9
B 3 3# 5 '[P9
I^; [;KUS5
gAh S(,#m? ?'U*;& m5
gBh AvPm? ?'U*;& m5
gGh ?'?/ ?'U*;& m5
gkh B. ?'U*;& m5
B*$(U P.U*"P.
33
DE7542
wk12
DE7553
DISTANCE EDUCATION
DECEMBER 2009.
Third Semester
PROJECT MANAGEMENT
1.What are the functions of Project Management?
vm sD 0P9 7
2.What is the role of a Project Manager?
#M vm-v vm / [S 7
3.State signifcance of project report.
#M vm AUPD 3U*-1-# )P.
4.What are the required information for the proper project appraisal?
?/2 #M vm vom8$S #2 #PP9 7
5.What are the diferent types of project plan?
#M vm vm! PP9 7
6.Defne project organisation and explain its importance.
#M vm 0P A& X '. A# 3U*-1-# USP.
7.How a project can be controlled signifcantly?
#M vm5 3U*P 6^ Pm""-#"*(17
34
32
DE7542
wk12
DE7554
8.State objectives of Project Audit.
#Mvm #0UPD @UP[P )P.
9.Explain the project life cycle with diagram.
#M vm B=mP :]$% '-1 USP.
10.Describe the diferent stages in the project appraisal process.
#M vm vom" ?3(D {P /.
11.Explain the nature and signifcance of project planning.
#M vm-v$P2 vm! # $5 3U*-1-# /.
12.What do you mean by project execution plan? Explain its uses.
#M vm-# @3("-15 vm-# $ y A1 627 A# P
/.
13.Diferentiate the PERT and CPM.
PERT $5 CPMX{ "-1P.
14.Explain the process of evaluation of project management system of an
organisation.
I; A #M \m s 3( $ B'C# USP.
15.What do you mean by the term Project contracting? Explain its signifcance.
#M vm I,#5 $ y A1 7 A# 3U*-1-# /.
DISTANCE EDUCATION
35
33
DE7542
wk12
M.B.A. (G) (S) DEGREE EXAMINATION, DECEMBER 2009.
Third Semester
PRODUCTION AND OPERATIONS MANAGEMENT
1.Explain briefy the functions of Production Management.
H$-v sD ?"P :;UPP /.
2.Explain REL Chart and its advantages.
REL '-# /-1 A# P S<5.
3.Describe the principles of Plant Layout.
G,v' A P9PP /.
4.What is Break Down maintenance? What are the causes of break down?
41m '/& 6( 627 G,v'[P9 4##$P2 P'.[P9 7
5.Explain the procedure for Production Planning.
H$-v vm! @3(D2 USP.
6.Discuss the steps to be taken in choosing a Plant Location.
G,v' P A #+< ?C=5 41 $("5 @8UPP /.
7.What are the elements of Total Quality Management?
-# #' sD )P9 7
8.What is Job Design? State its objectives.
0 8& 6( 627 A# @UP[PU S"P.
9.Explain the important factors involved in locating a Plant.
36
DE7542
wk12
DE7555
G,v' P A A[*=9 3U* P'0P USP.
10.Explain the factors infuencing Plant Layout.
G,v' A vUPU )8 P'0P USP.
11.Explain Control Charts and explain the role of Control Charts in Quality
Improvement.
Psm' '-# /-1 A# [P #'5" 6^ @
3("-#"*(1 6# /UP<5.
12.Explain the various Demand Forecasting Methods.
# 6v+@U* H9 3(P /UP<5.
13.What are the various types of Charts used in Method Study? Explain.
3( BC "5 #2 '[P9 7 USP.
14.Explain the various techniques of Inventory Control.
?'U*;& Pm"m8$P2 3(P USP.
15.Explain the various factors infuencing to be considered while designing a
product.
;9 82 vUS5 P'0P USP.
DISTANCE EDUCATION
DECEMBER 2009.
Third Semester
HUMAN RESOURCE MANAGEMENT
Time : Three hours Maximum: 100 marks
37
34
DE7542
wk12
1.Bring out the objectives of Human Resource Management.
># sD @UP[P- #;P.
2.State the principles of personnel management.
0+ sD Pm"PU S"P.
3.Explain the need and importance of man power planning.
># ?Uv vm!"# #P9 $5 3U*-1-# USP.
4.Briefy explain the principal elements of a Good Recruitment Policy.
I; %(,# 0+ {2U P9PD 3#U P'0P :;UPP /.
5.Explain the following :
(a) Promotion.
(b) Demotion.
;$( USP.
gAh # H+<
gBh #D(UP5.
6.What are the general and special fringe benefts provided to employees?
0+PKUS AUP"5 1 $5 %(& P9 7
7.State the monetary and non-monetary motivation methods.
{v ?+,# $5 {v ?'# tUS& 3(P- #;P.
8.Mention the objectives of personnel research.
0+ BC SUP9PU )P.
38
DE7542
wk12
DE7556
9.Describe the managerial and operative functions of Human Resource
Management.
># sD {+P5 $5 ?m" 0P USP.
10.Discuss the diferent methods of Job Evaluation.
0vo" ?Cv 3(P vUP<5.
11.Explain the benefts, problems and limitations of man power planning.
># ?Uv vm!"# P9E 'F?2P9 $5 S("P /.
12.Highlight the various issues of selection process, placement and induction.
0+P #+< ?C=5 3(P=5E (S 0+-15 $5 A3P"-15
? UP[P $ /.
13.Explain the objectives and principles and guidance for wage and salary
administration in the organisation.
) $5 ?5U P9P {+P-v @UP[P9 M@-11 $5
Pm"P USP.
14.Evaluate the Maslows theory of needs in motivation with examples.
tUS-# l # vP=5E Pm"P=5 H#'.-1 BC<
?CP.
15.Discuss the importance of personnel Records. Draft a specimen of a periodical
report on Industry.
0+ v"P 3U*-1-# v. I; #M$?D AUPD v/
#/UP<5.
DISTANCE EDUCATION
DECEMBER 2009.
Third Semester
39
35
DE7542
wk12
MARKETING MANAGEMENT
1.What are the various modern marketing concepts?
@T2 +UPm8[ H-vP9 7
2.Explain the stages involved in the buying process.
[S# 3(D H9 {P USP.
3.Why do some products fail? Suggest measures to overcome product failures.
% ;mP9 # A1 J7 ;9 #- #+UP H21 ?2P
#/.
4.Discuss the various methods of pricing.
D 3(P v.
5.The middlemen can be eliminated, but his functions cannot. Discuss.
G-#'P+P yUP 38=5E B2 A+P 0P yUP 381v.
6.Discuss the essential features of a sound product positioning policy.
I; %(,# {"-# g;mPh P9PD #2 %(5?[P v.
7.Explain the components of marketing mix.
?,#D"PU PD )P USP.
8.Explain in detail the various advantages and disadvantages of sales promotion.
$2 5m8 H9 @ AP USP.
9.Explain the meaning and the basis of market segmentation.
?,# S ;=5E A8=5 USP.
40
DE7542
wk12
DE7557
10.Describe the various stages involved in marketing research.
?,#D"P BC H9 8{P 641.
11.Discuss the importance of product planning and development.
H$-v;9 vm!"# $5 32$([P 3U*-1-# vUP<5.
12.Explain the steps to be followed to determine the price.
{+.5 ?Cv $( s8 8{P USP.
13.Discuss the role and importance of physical distribution for efective marketing.
@ ?,#D"PUS ][P 3(D [S $5 3U*-1-# v.
14.The success of the advertisement campaign depends on proper selection of the
media. Discuss.
5'-v $ ?/2 tP- #+ -#1v.
15.Explain consumer and trade promotions with examples.
\P+;US5 G-#'P+PKUS5 tUPUP )8 H-vP9 7 H#'.[PK
USP.
DISTANCE EDUCATION
DECEMBER 2009.
Third Semester
STRATEGIC MANAGEMENT
1.Explain the Vision and Goal of an Organization.
{2 #@US $5 @UP5 $ USP.
41
36
DE7542
wk12
2.Draw and explain BCG Matrix.
BCG '5 ',1 /UP<5.
3.What are called as the Active and Passive alternatives? State its advantages and
disadvantages.
@+ $5 6v+ $UP9 6( 627 A# @ APU )P.
4.Explain the concept of Management of change.
# s )P USP.
5.Explain Leadership Styles and Organizational Culture in the context of Strategic
Management.
=Uv sD #-1 @ $5 A& PF?'5 $
USP.
6.What are the difculties of implementing ERP in Small Scale Industries?
ERP{ % {2[P ?"-1v H9 %'[P9 7
7.Explain expansion as a tool of Corporate Strategy.
{ =UvUS /UP"-1# I; P; 6# USP.
8.Explain product life cycle.
&'Um V@9 '-# /UP<5.
9.Explain the importance of Merges and acquisitions.
{2[P9 G.# $5 BU*'!-# $ /UP<5.
42
DE7542
wk12
DE7558
10.Describe the Business level sub strategies in a corporate.
{-v #M{D 1. =UvP /.
11.In what ways does Horizontal and Vertical Diversifcation help in Corporate.
m2 $5 ?[S-#2 P"-1# { 5"US
H#<*(1 6^7
12.Discuss on the stages in Strategic Planning and Implementation with a
Corporate example of your own.
=Uv vm!"# $5 ?"-1#P {P 6"-1UPm"
/.
13.Discuss as to when Companies have to follow a Retrenchment or combination
Strategy.
yUP5 A1 ?+-# =Uv {[P9 6,#F bV{D $P9*(2
6# vUP.
14.Explain the steps in Strategic Formulation.
=Uv ?3(P 3("-vU )P.
15.Explain the various types of organisation structure.
#2 {2 )m&P9 $ /UP<5.
DISTANCE EDUCATION
DECEMBER 2009.
Fourth Semester
PRODUCT MANAGEMENT
43
411
DE7542
wk12
1.What is Product diferentiation?
;9 " 6( 627
2.What is Product modifcation?
; & 6( 627
3.Defne Product positioning.
s-# {{-1# 6# '.
4.What do you mean by Product policy?
;9 gs5h P9P $ y+ A1 17
5.Explain Business analysis.
+-#P S-#C2 USP.
6.What is NPD?
6..8. 6( 627
7.Defne Product research.
;9 BC< 6( 627
8.Diferentiate Packing and Packaging.
;9 Pm"5 $5 ;9 Pm"-v( X "-1P.
9.What is Product classifcation? What are its benefts?
;9 P" 6( 627 A# P9 7
10.Explain the role of Product Manager.
;9 / [*2 /UP.
11.Explain the stages of Product Life Cycle.
s +F%D {P USP.
12.Discuss the development of marketing strategy.
?,#D"P P9PD +F% vUP.
13.Explain the 7S framework.
44
DE7542
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DE7559
7S v/D '( USP.
14.Elucidate the new product success and failures in Indian context.
G,v bV{D &v ; $ #P /UP.
15.Explain the types of packing materials with suitable examples.
Pm" ;9P PP ;-#2 ?PK USP.
DISTANCE EDUCATION
DECEMBER 2009.
Fourth Semester
PROMOTIONAL MANAGEMENT
All questions carry equal marks.
1.Enumerate various social infuences on consumer decisions.
\P++ ;[P vUPU)8 ?[P P'0P P"-1P.
2.Explain the need for establishing promotional objectives.
5m" 0P H;US# #P9 7
3.Explain the objectives of advertising.
5'-v @UP[P /.
4.Explain the elements and process of advertising.
5'-v 8{P9 $5 A8 )P9 7
45
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wk12
5.Discuss the factors to be considered while selecting a advertising media.
5' tP-# #+,#"v P>UP s8 P'0P /.
6.Explain the need for observing the ethics in sales promotion.
$2 5m" yv P8UP s8 A%5 7
7.How will you measure the efectiveness of advertisement?
5'-v #UP-# 6^ AT" ?CC7
8.Discuss the recent trends in personal selling?
$sD #$P US S-1 /.
All questions carry equal marks.
9.Explain the diferent techniques used in setting promotional budget.
$2 5m" '< ?< vm-# H;UP "-#"5
#M \WUP[P9 7
10.Discuss the benefts and limitations of advertisement.
5'-v @ $5 AP /.
11.What are the various methods of sales promotion employed by the producers?
H$-v+ $2 5m8$S "-15 3(P /.
12.Discuss the importance of Direct Marketing in India.
G,v @'8 A[P8/ 3U*-1-# /.
13.Discuss the diferent sources of recruitment of salesman.
$2' #+,#"v H9 M[[P /.
14.Discuss the role of public relation and publicity in building the image of the
Institution.
%8=5E 1 ~2 #+&5 {2-v { 6^ 5"-15 62 /.
46
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DE7560
15.Discuss the qualities of a good salesman.
I; @ $2/ #SvP /.
DISTANCE EDUCATION
DECEMBER 2009.
Fourth Semester
MARKETING OF SERVICES
1.What is a service mission and how to develop a service mission?
?D SUP9 6( 627 A# 6^ H;US17
2.Explain the concept of Relationship marketing.
#+& ?,#D $ PP 641P.
3.What are the various levels of positioning the services?
? @D 8P )P.
4.Discuss the need for customer retention in service industries.
? @2[P 8UP9P P-v -1U P9K5 NU*-1-#
USP.
5.Briefy explain the recent developments in marketing of services.
? ?,#D #$# N2$(-# USP.
6.Discuss about the courier services and its importance.
)P+ ? $=5 A# NU*-1-#=5 USP.
47
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DE7542
wk12
7.Write any fve strategies followed by the airlines industries in India.
G,v 2 ?D P8UP"5 g{,1h P9PP $
v.
8.Discuss the marketing mix for Adult education in Education marketing.
1 ,#+ PUP2 ? P $ PP 641P.
9.What is a service and explain its characteristics and the various classifcation?
? 6( 627 ?D s&P=5 A$ P<P=5 )P.
10.What is service market segmentation? Explain the various process and the bases
of market segmentation.
? S"P9 6( 627 A1 6# A8D $P9"*(17
11.What is a good and a service and explain their diferences and efects in
marketing?
;9E ? 6( 627 A$$S H9 "P=5 A#> ?,#D
v2 USP.
12.Explain the factors to be considered while fxing price to
a service.
?D @+.5 ?C=5 1 P>UP s8 P'0P $ USP.
13.Defne insurance marketing and its marketing mix.
Pom" ? $=5 A# ?,# P $=5 S"P.
14.Write short notes on :
(a) hotel marketing services
(b) consultancy services.
gAh "v ?,#D ? $5
gBh B?2 ? $=5 P.
15.What are the various steps in marketing strategy formulation?
48
DE7542
wk12
DE7561
?,# P9PP 6^ A1 $ PP 641.
DISTANCE EDUCATION
M.B.A. (General)(S) DEGREE EXAMINATION,
DECEMBER 2009.
Fourth Semester
MANAGEMENT OF FUNDS
1.What are the dangers of misallocation of funds?
#(2 @v I1UUm8 A[P9 7
2.Explain the need for funds.
@v[P G USP.
3.State the causes of over capitalization.
!P #2-v$P2 P'.[PU )P.
4.How would you evaluate proftable opportunity?
G C y+ 68 v"C7
5.Explain any four capital budgeting techniques.
#2- vm! J#Q5 {S N(P USP.
6.Discuss the need for project report.
?vm AUPD G vUP<5.
7.What are the resources required for investing abroad.
49
421
DE7542
wk12
DE7562
A{m8 N#z" ?C#$S #2 P'0P9 7
8.Explain the operations of Global Depository Receipts.
HP P 'x1P ?"P USP.
9.Explain the relationship between funds management and other disciplines.
@v sUS5E ( 1(PKUS5 G H9 #+ USP.
10.Discuss in detail the determinants of capital structure.
#2U Pm- A+>P PP vUP<5.
11.Analyse the features of good fnancial planning and control.
{#; @v- vm! $5 Pm"m8 %(&P BCP.
12.What are the various methods of dealing risk and uncertainty?
HvD $5 G+ B*$( P#$P2 N(P9 7
13.What is capital rationing? Explain its impact on fnancial planning.
#2 [U" 61 17 @v- vm! A# #UP-# USP.
14.Explain the various methods of project appraisal.
?vm vom8$P2 N(P USP.
15.Discuss the nature and scope of foreign currency management.
A> {. sD G& $5 ? 6 vUP<5.
DISTANCE EDUCATION
DECEMBER 2009.
50
422
DE7542
wk12
Fourth Semester
INVESTMENT ANALYSIS AND PORTFOLIO MANAGEMENT
1.What are the objectives of investment?
N#zm8 {UP[P9 7
2.Distinguish between investment and speculation.
N#zm8$S5 t'P 0P-v$S5 H9 "P )P.
3.Examine the features of bonds.
-v'[P G&P BCP.
4.What are the assumptions of Markowitz diversifcation?
+UPmF P"-1# P$2P9 627
5.How would you evaluate a security with the help of the CAPM theory?
N#z" ?-1 vP (CAPM)Pmm8 H#= k"P 6^
A"C7
6.What are the factors that determine the risk in investment?
N#zm8 H9 G+P @+.DUS5 P'0P9 7
7.State the challenges to security analysis.
km" SC 6v+{US5 ?P P.
8.What are the goals of portfolio management?
GP N#zm" sD SUP9P9 627
9.What is investment company? Explain the various types of investment
companies.
51
DE7542
wk12
N#zm" @5 6( 627 A# P<P P.
10.Write short notes on :
(a) Business risk
(b) Interest risk
(c) Market risk.
% S& 'P Y
gAh ' G+"
gBh m8 G+"
gGh ?,# G+".
11.Explain in detail the Dow theory and how it might be used to determine the
direction of the stock market.
^ #-1-# PE O5 G1 [S ?,#D UP 6^ @+.5 ?C
H#<*(17
12.Describe the factors which determine the prices of securities.
km8 @+.DUS5 P'0P P.
13.Explain Portfolio audit and Portfolio revision.
N#zm" m8 #0UP $5 N#zm" m8 v;&# P.
14.Describe the process of Portfolio evaluation.
N#zm" m8 P.U*"5 N( P.
15.You are given in the following possible returns on two investments under three
diferent situation :
Situation Possibility Return on
Infosys Wipro
X
1
0.25 0.15 0.10
X
2
0.50 0.35 0.20
X
3
0.25 0.20 0.30
(a) Calculate the expected return on each investment.
52
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DE7563
(b) Calculate the standard deviation and variance of each investment
(c) Find out the co-variance and correlation coefcient between the two investment
(d) If you construct a portfolio with 75% of Infosys and 25% of Wipro, what will be
the expected return and standard deviation of the portfolio?
v;5 (U)8 G's" P2 N#z"P9 P2 bV@D PUPm"92
A ; Y
bV@
6v++US5
#
'U)8 5
G
%l
'
X
1
0.25 0.15 0.10
X
2
0.50 0.35 0.20
X
3
0.25 0.20 0.30
gAh I^; N#zm8;,1 'U)8 G-# P.U*"P.
gBh I^; N#zm8 vm UP5 $5 P P.U*"P.
gGh G's" N#zm8$S {" H9 G. P $5 Im"(<U P4
P.U*"P.
gkh #[P9 N#zm" m8 G%lUS dmvN5 '$S emvN5
Ps" #+ ?C#E N#zm" m8 6v++-# 5 $5
vmUP5 6s.C G;US57
DISTANCE EDUCATION
M.B.A. (G) (Sem) DEGREE EXAMINATION,
DECEMBER 2009.
Fourth Semester
FINANCIAL SERVICES AND INSTITUTIONS
53
423
DE7542
wk12
1.Who are the major players in the fnancial service sector?
@v ?- 1(D NU* [S *+ +7
2.What are the objects of SEBI?
?D {UP[P9 7
3.List the advantages of mutual funds.
'l' @vD {P m8"P.
4.What is Asset Management Company?
?-1 s @5 6( 627
5.What are the drawbacks experienced in credit rating?
#'vom8 S("P9 7
6.What are the chief objectives of CRISIL?
CRISIL # {UP[P9 7
7.Bring out the diferences between stock exchange and OTCEI.
[S $(P-v$S5E OTCEIUS5 H9 "P UP.+P.
8.What is listing in stock exchanges?
[S $(P-v m8"# 6( 627
9.What are the various functions of a merchant banker?
0P+ [*P 0P9 7
54
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DE-7564
10.What is frm allotment? To whom it is allotted?
lv' I1UU" 6( 627 ;US A1 I1UP"*(17
11.State the regulations of SEBI on the mutual funds.
'l' @vD ? Ps"9 Pm""PU )P.
12.What are the problems of Unit Trust of India?
=.8.{.D 'F?2P9 7
13.Explain the diferences between commercial banks and development banks.
0P [*PKUS5 5m" [*PKUS5 H9 "P USP.
14.Describe the objectives and functioning of IDBI.
IDBID {UP[P=5 ?"P=5 USP.
15.Write the recent trends in fnancial services and fnancial institutions in India.
G,v @v ?P9 $5 @v @2[P #$P {N(P 641P.
DISTANCE EDUCATION
DECEMBER 2009.
Fourth Semester
LABOUR LEGISLATIONS
(2008 onwards)
55
431
DE7542
wk12
1.Discuss the provisions for health of workers under the Factory Act?
2.Write short notes on Workman Compensation Act,
3.Who is an employee under the employees State Insurance Act, 1948? Give an
account of various benefts extended to the employees under the act?
4.Discuss the procedures and penalties of Trade Union Act 1926,
5.What is the scope and objectives of industrial Employment (Standing Orders) Act
1946?
6.Explain Employees Provident Fund and other schemes under EPF and
Miscellaneous Provisions Act, 1952?
7.Who is responsible for payment of wages under the payment of Wages Act 1936?
8.Who are eligible for bonus under the payment of Bonus Act 1965? Is there any
time limit for payment of bonus under the act?
9.Discuss the essentials of Welfare Measures under the Factories Act, 1948?
10.Write down the objectives of Employee State Insurance Act? What is the
procedure for registration and far seeking exemption from the provisions of the act?
11.Briefy elaborate on diferent authorities for settlement of Industrial disputes.
What are the powers and duties of such authorities?
12.What are the provisions regarding payment of gratuity to employees under the
payment of Gratuity Act 1972. Explain.
13.Explain the principles of Set-on Set-of of allocate surplus under the payment of
Bonus Act 1965?
14.Describe the objectives of Minimum Wages Act, 1948. Explain the procedure the
government has to follow for fxing and revising Minimum Wages Act?
56
DE7542
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DE7565
15.Discuss the role of Advising Board in Minimum Wages Act 1948. Who appoints
the advisory board?
DISTANCE EDUCATION
Fourth Semester
HUMAN RESOURCE DEVELOPMENT
1.What are the barriers of Human Resource Development?
># 5m8 #P9 7
2.Discuss about the three foundations of Human Resource Development.
># 5m8 A8 $ P.
3.What are the essential requirements for the efectiveness of role analysis?
-v' SC< %(P ? #2 A8P9 7
4.What are the uses of performance appraisal?
?v( vom8 P9 7
5.What are the basic skills required for employee counselling?
#M+PKUS B?2 )( #2 A8 #SvP9 7
6.What are the responsibilities required for training function?
D$% 0US- #2 &P9 7
7.What are the various components of organisational efectiveness?
A&N( A' ?m8 SvP9 7
57
432
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wk12
DE7566
8.Draft a model of Human Resource Strategy.
># 5m" \\WUP-v vP 'P.
9.What are the benefts of Human Resource Development.
># 5m8 P9 7
10.What are the various methods of role analysis?
-v' SC N(P9 7
11.What are the essential characteristics required for career planning?
#M vm!"# A8 #P9 7
12.Discuss about some of the major methods of training.
%(,# D$% N(P9 %$( $ P.
13.What are the various steps involved in designing Human Resource Development
Strategy?
># 5m" \\WUP-v @P9 7
14.What are the factors afecting organisational efectiveness?
A&N( A' ?m vUS5 P'0P9 7
15.Explain the common characteristics making up organisational culture.
A& N( sm J$"-15 12 S.{P9 7
DISTANCE EDUCATION
Fourth Semester
58
433
DE7542
wk12
INDUSTRIAL RELATIONS
1.Bring out the objectives and scope of industrial relation.
#M H( {UP5 $5 6 P.
2.Discuss the causes of employee indiscipline.
0P I4UP$( #D P'.[P P.
3.Write short note on :
(a) ILO
(b) ICFTU.
% S& 'P Y
gAh {.6.q
gBh {.%.6.8.}.
4.Explain the methods of handling grievances of employees.
0+P 'F?2P PK5 N(P P.
5.Narrate the objectives of wage policy.
) Pmm8 {UP[P 641P.
6.Highlight the training scheme of employees.
0+P D$% vm[P PsP.
7.Explain briefy the diferent types of confict.
N'sm8 PP :;UPP P.
8.Discuss the essentials of efective communication.
{ #+ NU*-1[P v.
59
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DE7567
9.Elucidate the barriers of employee communication.
0+ #+ #P v.
10.Outline the methods of settling industrial dispute.
#M$ N'sm8Q A+<P N(D2 P.+P.
11.Describe the role of employers and unions in industrial relation.
#M H( N# $5 ?[P[P [*2 P.
12.What is collective bargaining? Explain its principles and signifcance.
'5 :# 6( 627 A# P9PP9 $5 NU*-1-# P.
13.Discuss the nature and scope of quality circle.
#' :]$%D G$P # $5 6 v.
14.Discuss the diferent forms of workers participation in management.
sD 0P [P A&P v.
15.Write short note on :
(a) Registered trade union
(b) Labour movement
(c) Employee counselling
(d) Wage board
(e) Fundamental rights.
% S& 'P Y
gAh v<$( #M$?[P5
gBh #M+ GUP5
gGh 0+ P<%[
gkh ) 1(
gHh A8 HP.

60
441
DE7542
wk12
DISTANCE EDUCATION
Fourth Semester
OFFICE AUTOMATION
Answer any FIVE only.
1.Explain about Editing operations in MS. Word.
65.6l. +8 688[ $ /.
2.Write short notes on
(a) Menu bar
(b) Title bar
(c) Status bar
(d) Tool bar.
% S& 'P.
gAh Q +
gBh 8 +
gGh ll +
gkh +.
3.Explain the following in M.S. Word.
(a) Usage of tables. (4)
(b) Graphics. (4)
65.6l. +8 UV Ps$( /.
gAh Am.D "
gBh *'Ul.
4.Write short notes on Formatting Tool bar in M.S. Word.
61
DE7542
wk12
65.6l. +8 +m8[ +X{ $ /UP.
5.Write short notes on Format Menu in M.S. Excel.
65.6l. 6U +m +X{ $ /UP.
6.Write short notes on
(a) Drawing tables in word (4)
(b) Any four functions in M.S. Excel. (4)
UVPs$( $ %U S& 'P.
gAh +8 Am. '#
gBh J#Q5 @S 65.6l. 6U [UP9.
7.Explain the diferent ways to open a document.
US v(US5 MP $ /.
8.Explain Data menu in M.S. Excel.
65.6l. 6U m Q $ /UP.
Answer any FOUR only.
9.Explain in detail about the features of various Ofce Programs.
65.6l.B H9 A5?[P /.
10.Explain about the following in M.S. Word.
(a) Creating a document (5)
(b) Renaming a document (5)
(c) Text alignment. (5)
65.6l.+8 UVPs$( /.
gAh &v US H;US#
gBh US8 ' $#
gGh Um Am.
11.Explain in detail about chart creation in M.S. Excel.
62
DE7542
wk12
65.6l. 6U '5 H;US# $ /.
12.How will you execute the following operations in
M.S. Excel?
(a) Finding a record (5)
(b) Sorting records (5)
(c) Deleting records. (5)
65.6l. 6U UVUPs 0P $ /.
gAh &v 'UP+ H;US#
gBh 'UP+ /? "-1# $ /
gGh 'UP+ AM-# $ /.
13.Explain about Animation efects, slide transition and views in Power Point
presentation.
65.6l. + D8 A> 6UmlE l" 8' $5 }lX$ /.
14.Explain the following operations in Ofce program.
(a) Find (4)
(b) Replace (4)
(c) Cut (3)
(d) Copy (4)
65.6l. B H9 B'P $ /.
gAh #"#
gBh $ A-#
gGh m"#
gkh @P 6"-#.
15.Explain the following :
(a) Various ways of creating reports in M.S. Access. (10)
(b) Spell check in Word. (5)
UVPs$( /.
gAh 65.6l. AU m AUPP H;US#.
gBh 65.6l. +8 l ?U.
63
DE7542
wk12
DE7568
DISTANCE EDUCATION
DECEMBER 2009.
Fourth Semester
INTERNET PROGRAMMING AND WEB DESIGN
1.Explain WWW design issues.
WWW 8& /UP.
2.Explain any four string functions used in Perl.
J#Q5 @S g641h string function HP-# PERL- /UP.
3.Write about three types of dialog boxes used in
Java script.
Java script- "-15 [ #2 H' m8 /UP.
4.Brief about the data types in VB Script.
.. l*/m m /UP.
5.List the uses of Shock wave.
U^ m 641P.
6.Create an ActiveX control to activate a web page.
BU8^ 6Ul Pm"m H;U* A# ?C2 USP.
7.What are the methods for creating color buttons with paint shop program?
64
442
DE7542
wk12
DE7569
Dm s. -# H;US5 3(P 641P.
8.Write about animation with example.
A> $ H#'.-1 641P.
9.Describe security and encryption concepts in detail.
1P& $5 6*/ P;-# USP.
10.Explain the types of arrays in Perl.
+ H9 ^ /? )P USP.
11.Describe fve form elements used in Java script.
~ l*/m "-#U)8 {,1 8 P;;9P USP.
12.Explain the tags related to <Table>.
<Table> Am. A[P #+& A[P /UP.
13.Detail the properties of web browser.
'<?+P S.[P USP.
14.Describe the methods for creating a custom integrated application with multiple
protocols with example.
P2 '&PK ]UPP I;[*.UPm m H;US5
3( 6"-1UPm" /UP.
15.Explain the ways to work with hyperlinks.
+[U{ GUS#$P2 m MP /.
65
443
DE7542
wk12
DISTANCE EDUCATION
DECEMBER 2009.
Fourth Semester
MULTIMEDIA APPLICATIONS
1.Discuss about Multimedia platforms and components of the system.
8Z8 m+5 $5 System components $ vUP<5.
2.Explain temporal and non-temporal medias. Discuss the diferences.
5' $5 5' A# tP[P $=5 $5
A$$*2 "P $=5 vUP<5.
3.Write short notes on JPEG and DVI.
~U $5 8{ #S&P $ :;UPP 641P.
4.Explain the features of CD-i family.
CD-iS"5[P %(& A5?[P $ /UP<5.
5.Discuss the Impact of opening of insurance sector to Global Players.
Po" 1(P @m;US M"# [5 J$"5 #UP[P
vUP<5.
6.Discuss any one Image Compression technique.
J#Q5 I; 8:;UP 3( vUP<5.
7.Discuss about Speech Audio.
F: I $ vUP<5.
66
DE7542
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8.Discuss about objects, classes and related items in
object- oriented multimedia.
Objects, classes $5 A1 #+2$(E
object-oriented 8Z8 vUP<5.
9.What are the commercial tools available in Multimedia? Explain with standards.
8Z8 G5$9 HP'.[P $=5E A#$P2 #' {+.[P9
$=5 vUP<5.
10.Discuss about digital Audio/Video and Animation media types.
Digital Audio/Video $5 Animation tP PP $ vUP<5.
11.Discuss about video compression techniques.
T8 :;UP #M\m 3(P $ vUP<5.
12.Explain about transform classes and component classes in frame work of
multimedia.
Transform class $5 Component classP $ 8Z8 8
/UP<5.
13.Explain Multimedia technology based applications on Networks.
NetworkX 8Z8 #M$\m5 ?+,# "P /UP<5.
14.Explain the role of multimedia in real world.
HP-v m8 Z8 [P $ /P 64#<5.
15.Discuss about analog, music temporal media types and Graphics non temporal
media type.
Analog, music temporal $5 non temporal Graphics tP[P PP $
vUP<5.
67
DE7542
wk12
DE7570
DISTANCE EDUCATION
M.B.A. (G) (S) DEGREE EXAMINATION, DECEMBER 2009.
Fourth Semester
MANAGEMENT CONTROL SYSTEM
Time : Three hours Maximum: 100 marks
1.What is organisation behaviour? Explain.
{2-v ]UP @3(P )P.
2.Why controlling is an important function in organisations?
Pm""-1# I; {2-v 3U* A[PP J P;#"*(17
3.What are the various types of organisations?
#'m {2 PP )P.
4.What are key result areas? Explain.
s Pm"m8 3# 38<P $ /.
5.Explain briefy about Investment Centres.
3#zm" [P $ )P.
6.How would you install Management Information System?
s #P 3( 6^ {57
7.Discuss briefy about nature of management control in organisations.
s Pm"" I; {2-v 6^ [PU*(17
68
452
DE7542
wk12
DE7571
8.What do you understand by Non-proft organisations?
G @UP$( {2[P $ 641P.
9.What are the various phases of management control system? Explain.
s Pm"m8 Pm {P USP.
10.Discuss organisational structure and its purpose in detail.
{2 A& 3(=5E A# # $ 'P 641.
11.How to manage and control multiproject organisation? Explain.
vm {2-# 6^ Pm""E s ?C17
12.What are the goals and strategies of organisation? Explain with examples.
{2-v SUP9 $5 AWS3( $ /. H#'.[PK /UP.
13.What do you understand by performance evaluation? Discuss.
0 {($( vo" 3(P $ y A,#$( 641P.
14.How to use management information system for management control? Explain.
s #P 3( 6^ s Pm"m8 "-#57
USP.
15.How service organisations are using Management Information Systems?
Comment.
? {2[P9 6^ s #P 3( "-1*(27
DISTANCE EDUCATION
DECEMBER 2009.
69
453
DE7542
wk12
Fourth Semester
QUALITY MANAGEMENT
1.What do you know about six-sigma quality? Who in India have achieved this?
B %U Pm"P9 6( 627 G,v G# 34P ?v-#+P9
+7
2.What is sampling technique? Write about various types of sampling methods.
v/ \m5 6( 627 v/ \m-v 3(P USP.
3.Explain how quality and productivity are inter-related.
#'35 H$-v=5 I(" I 6^ #+&1 6# USP.
4.Discuss the evolution of Total Quality Control System.
-# #'U Pm"" 3( #1 $ v.
5.What is ISO-14000? What for it is required?
ISO ci``` 6( 627 A1 6#$S #"*(17
6.What is Business Process Reengineering? Explain how it helps an organization.
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7.What is bench marking? How will it helps to grow the business?
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8.Describe the quality relevance to sales and total business activities.
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70
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9.Select a product or service and describe how the dimensions of quality infuence
its acceptance.
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10.Bring out the diferences in inspection, quality control, and quality assurance.
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11.How are quality circles formed? How can they be made more efective?
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12.Explain how business process reengineering helps in competition, customer care
and quality management.
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13.Write diferent categories of ISO-9000 quality. Give Indian equivalents.
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14.What are essentials of Total Quality Management? Describe Kaizen.
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15.Bring out the famous Demings principles of quality.
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71

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