Infrastructure

Services
Confers HCL with the Innovation
Excellence Award; recognizes it as
One of the Most Innovative R&D
Players at the 2011 Americas Paragon
Awards
Honors HCL with the Data Center &
Virtualization Partner Award in 2012
Awards HCL and Teradyne with the
Outsourcing Excellence Award for Best
Transition Project
From HCL
UNDERSTANDING
THE INDUSTRY
HCL Infrastructure Services Division Here to help
20 years of infrastructure services experience; pioneered the Remote Infrastructure Management model
17000+ certifed consultants; 250+ global customers served though 21 global delivery centers
Key offerings include End User Computing, Data Center Services, Network & Security Services, Application
Operations and Process & Automation
Scope of services includes emerging demands for Infrastructure Utility Services, Private Cloud and Cloud
Aggregation
Focus verticals Banking, Financial Services & Insurance, Consumer, Energy &Utility Services, Life Sciences &
Healthcare, Manufacturing & Hi-Tech, Media, Publishing & Entertainment, and Travel, Transportation & Logistics
Service offerings for mature trends (Data Center Services, End User Computing, Network & Security Services,
Application Operations, Process & Automation)
ISD
VALUE+ SOLUTIONS
Major Trends driving Infrastructure Management Services
Emerging trends
Infrastructure Utility: Growing realization and
acceptance of using shared infrastructure to leverage
savings and productivity improvements has paved the
way for delivering Infrastructure Utility Services.
Rising Opportunities
Rapid uptake of technology by enterprises to
achieve and sustain business excellence and
competitiveness
Cost control and a need to manage infrastructure
complexity driving infrastructure services demand
Growing number and complexity of local regulations
leading enterprises to entrust the management of
their IT infrastructure to third-party providers
Cloud Computing services driving demand for as a
service models to manage and support disparate
technology environments
Mature trends
Data Center Services: Organizations are constantly
changing service demands to improve business
responsiveness, lower costs, and consolidate their data
centers.
Industry Challenges
Increasingly commoditized marketplace
Responding to changing business needs in a
comprehensive IT infrastructure outsourcing deal
Delivering cost-effective services to clients and to
improve proftability
Converging value propositions leading to strategic
dilemma
End User Computing: With Microsoft announcing an
end of support for Windows XP by 2014, a majority
of enterprise customers globally have begun their
migration planning to Windows 7.
Private Cloud: Enterprises are opting for Private Clouds
to optimize their infrastructure since security and control
continue to be major inhibitors of relevance during
Cloud adoption.
Cloud Aggregation: Cloud computing will have a big
impact on IT infrastructure service delivery as well as IT
application management in the very near future.
Network & Security Services: To deal with new
vulnerabilities and attacks in their network, enterprises
aim to adopt managed security services.
Application Operations: Focus has shifted to
transformation and consolidation in IT infrastructure
operations as customers prepare for greater value in
outsourcing.
End User Computing: Enterprises are re-thinking their
mobility strategy as they look for an IT services provider
with relevant expertise in enterprise mobility & mobile
device management.
Process & Automation: Increasing complexity in IT
infrastructure drives the need for innovative solutions
& tools to gain full visibility and control across the
enterprise.
Value Proposition
Global standardized service desk - enhanced end user experience
Effective Client & Field Support Services for organisations with distributed operations
Architect / migrate to new technologies / collaboration platforms / trends (BYOD)
Comprehensive end-to-end services portfolio
Optimized operations with Hosting & Facility Management Services
Migration / consolidation to optimize high performance data center architecture
Design, architect and implement data center infrastructure to meet customer business
expansion strategies
Managed Network Services for proactive & cost effective professional support
Network Virtualization leading to high ROI and lower TCO
Securing business operations with end-to end security services relevant for your business
Integrated IT operations across business functions
Right frst time resolution of application issues
Improved business uptime through high application availability
Strong compliance through administration and reporting
Business aligned IT through Service Integration
HCLs proven tools and integration framework (MTaaS
TM
/MyDashboard
TM
) for complete
visibility and control to the customer
HCL Gold Standard
TM
helps a customer move to optimized IT operations
HCL Offering
End User
Computing
Data Center
Operations/
Transformation
Network &
Security Services
Application
Operations
Tools &
Processes
Service offerings for emerging trends (Infrastructure Utility, Private Cloud, Cloud Aggregation)
Value Proposition
SAP-on-Demand offers greater cost transparency and comprehensive security
HCL EPaaS to develop next gen hybrid cloud ready applications
Bundle management and operations on top of IaaS addresses dynamic infrastructure
requirements
Transform the internal IT infrastructure to Private Cloud
HCL Private Cloud Reference and Deployment Architecture
HCL tools for provisioning, metering and monitoring for Private Cloud
Build and manage a federated Cloud environment spread across multiple private/public clouds
and legacy environment
Complete cloud lifecycle management using HCL proprietary MyCloud
TM
suite
HCL Offering
Infrastructure
Utility
Private Cloud
Cloud
Aggregator
We were looking for an IT service provider
who could ensure successful transition from
our staff augmentation model to a proactive
IT management services model to ensure
a scalable and agile IT environment while
improving our internal processes. In HCL, we
found an IT Infrastructure vendor that could
support this strategic transformation as well as
provide a cost effective solution. As an added
beneft, this initiative enables us to free up
permanent staff time to work on strategic, value-
added projects.
- Vice President and CIO on the Successful
Transition Management at a US based
Leading Pharmaceutical Company
Responsiveness to our business partners is
always a top objective of IT. Working with HCL
ISD to develop fne-tuned governance, delivery
and management processes has been a true
enabler to delivering on that objective.
- An American multinational document
management corporation
As a result of our partnership with HCL, we
were able to achieve game-changing results
quickly and effectively.
- Senior Director Enterprise Infrastructure
at a Leading Hi-tech Manufacturing
Company
Testimonials
Transition Management
A US based pharmaceutical company wanted to shift the
responsibility for day-to-day operations and infrastructure
support from Purdue to HCL ISD. This would enable
Purdue resources previously responsible for such activities
to be reallocated to more strategic roles within IT. We took
a phased approach to transition services from Purdue and
provided HCL ISD employees to help resolve day-to-day
as well as long-term issues. Results: The transition went
smoothly with virtually no impact on the business, was
completed on time and well within the planned budget.
Purdues internal resources focused on architecting
solutions, generating technology innovation and supporting
business projects, while our team effectively monitored
and provided the infrastructure support.
Cost Optimization through Cloud
A leading hi-tech manufacturing company approached
us to help migrate its messaging data and mailboxes to a
new environment while creating a secure cloud messaging
service. A cloud-based, two-factor authentication system
was deployed, and the move to Google Messaging was
the frst step in an extensive cloud strategy. Subsequently
the company deployed the entire cloud-based Enterprise
Google Apps suite, and then moved its human resources
system and audio/Web conferencing to the cloud. In
2011, it moved all of its end-user document storage into
the cloud. Results: The companys use of Cloud-based
services resulted in $1.6 million in annualized savings and a
signifcant improvement in collaboration among employees
distributed across the globe. Our cloud strategy helped
this customer meet its organizational goal of having a lean
and agile IT organization.
Business Transformation
A Fortune 500 Company was looking for a reliable
outsourcing partner to consolidate its entire internal client
services - including IT, HR, accounting and professional
support into a single operation. The company wanted its
internal IT organization to focus on strategic and core IT.
We delivered end-to-end IT infrastructure services, and
undertook several transformational projects for backup
tape optimization, application consolidation, database
optimization, server virtualization and more. HCL well-
executed a major area of concern for the customer i.e.
data center consolidation. Results: Our automated tools
helped this client improve its IT services and reduce costs.
Helpdesk consolidation across geographies decreased
support costs and reduced ticket resolution by 30%.
Focus on SLAs, process standardization across the globe
and resource optimization with zero impact to the business
improved CSAT scores. The successful completion of Six
Sigma projects saved our client $50K to $100K annually
per project.
Case Studies
Industry Focus
Banking, Financial Services & Insurance,
Consumer, Energy & Utility Services, Life
Sciences & Healthcare, Manufacturing
& Hi-Tech, Media, Publishing &
Entertainment, Travel, Transportation &
Logistics
Working with:
20 Fortune 100 companies
50+ Fortune 500 companies
150+ Global / Fortune 1000
companies
Recognized amongst the Top 15 Global Service
Providers by TCV awarded in 2011 (by TPI)
Received the System Integrator of the Year for
APJ Award in 2012 (by VMware)
HP AllianceONE Partner of the Year award in the
Cloud Computing Service Provider of the Year
category
Domain Expertise Partnerships &
Industry Alliances
Centers of
Excellence (CoE)
In-house Tools &
Methodologies /
Frameworks
Engagement
Models
Major Global
Delivery Centers
20 years of
Infrastructure
legacy and market
leadership
17,000+ certifed
professionals
worldwide
75+ Customer IT
Transformations
Global Multi-Lingual
Support
L1, L2, L3 Support
Microsoft
EMC
Xerox
BMC Software
HP
NetApp
VCE
Cisco
VMware
Dell
End User
Computing
DC Transformation
Network Designing
Security Consulting
Cloud Consulting &
Assessment
MTaaS
TM
myDashboard
TM
HCLs ITSA
TM
HCLs Gold
Standard
TM
Business Aligned
IT
TM
(BAIT)
HCL MyCloud
TM
Full Service Co-
sourcing
Remote
Infrastructure
Management
Full Outsourcing
Multi Sourcing
Re-bid Sourcing
Selective Sourcing
Output-based
Pricing
Raleigh, NC, USA;
Guadalajara,
Mexico;
Sao Leopoldo,
Brazil;
Puerto Rico
Sunning Hill, South
Africa;
Espoo, Finland;
Stavanger, Norway;
Krakow, Poland;
Shanghai, China;
Singapore
SUCCESS
STORIES
Industry Best in Class CSAT 100% Contract Renewals
Strong IPs, proprietary tools; Dedicated 200+ tools & process integration team
Supporting more than 3,50,000 business application users
Supporting more than 14 million tickets, 3 million devices and 26 languages
Managing more than 300,000 data devices, 350,000 Voice ports and more than 300,000 MPLS/ATM/FR circuits
Monitoring and managing over 175,000 network security devices and 250,000+ system security devices
Supporting more than 350,000 distributed computing servers, 90,000+ MIPS and 30,000 database instances
PEOPLE IN ACTION
THE INFRA TEAM
250+ global customers
HCLS INFRA TEAM
IMPACTING THE WORLD
Experience - 20 years of Infrastructure legacy and market leadership
Customers - 250+ global customers
Team - 17,000+ certifed professionals worldwide
Partnerships - Microsoft, EMC, Xerox, BMC Software, HP, NetApp, VCE, Cisco, VMware, Dell
Centers of Excellence (CoE) - End User Computing, DC Transformation, Network Designing, Security
Consulting, Cloud Consulting & Assessment
PEOPLE | 31 COUNTRIES HCL: $6.2bn | 90000
Global Delivery Locations
India Delivery Locations (8)
Delivery Locations Outside India (30)
Proposed New Delivery Centers (2)
THE WORLD IS NOTICING
SOMETHING UNIQUE ABOUT HCL
The Employees First philosophy at HCL, the
frst such articulation in the IT Industry, is at the
core of our efforts to provide our employees
with a work environment and culture that they
can take pride in.
IT IS
EMPLOYEES FIRST
Employees First.
When you channelize the energies of 90,000 employees and pour it into a funnel, you get a potent concoction
gushing out of the other end that will send your companys engines racing.
We call this the Employees First effect.
www.hcltech.com
HCLs Employees First is a new and
radical management philosophy which will
catch on with the world sooner or later
Honored with the Forrester Groundswell Award
2011 in the Management Innovative Systems
category for Value Portal an employee idea
exchange platform where employees collaborate,
innovate and lead the implementation of their
ideas to deliver value to HCLs customers
Darden School of Business has done a
case study on the impact created by HCL
through its Employees First Customers
Second practice
Harvard Business School teaches
about HCL as a case study on business
transformation highlighting the Employees
First initiative
One of Britains Top Employers for the
5th Consecutive Year
HCLs Employees First and democratization
of management concept could bring about a
corporate renaissance
Exclusive report on EFCS recognizes that
this philosophy empowers HCLs frontline
employees to make decisions and take actions
for the beneft of customers
Gartner
Ranked as the worlds Most Innovative
Company for its workforce practices
Published by Harvard Press,
Employees First, Customers Second
is admired by global thought leaders -
Tom Peters, Tony Hsieh, Gary Hamel,
Judy McGrath, Ram Charan and
Victor K. Fung; Ranked No. 17 on the Best Seller
list in 800-CEO-READ; Listed amongst the Best
Business Books of 2010 by the Library Journal of
America; Ranked No. 7 on Amazon UKs listing of
Best Business Books of 2010.
Publishes a Case Study recognizing the
business value of HCLs Employees First -
For HCL customers, improved engagement
and employee passion translates into
greater fexibility, proactive innovation, and a
desire to do the right thing for the customer,
regardless of what the rules might say, it
says.
Wins the Asian Human Capital Award 2011
for innovative and impactful people practices
centered on the Employees First, Customers
Second philosophy
For the fourth time in a row, WorldBlu lists HCL
as one of the Most Democratic Workplaces in
the World
Acknowledges HCL Technologies as the
worlds most modern management
HCL is also the only Asian company whose
CEO featured on Fortunes Dream Team
HCL is in the Elite Thinkers 50 List