PAUL PHI LI PS

Spring, TX 77379 832.704.0507

www.linkedin.com/in/paulaphilips trk2blde@yahoo.com

LOGI STI CS / OPERATI ONS MANAGER
Multi-faceted, resourceful, and decisive management professional with comprehensive experience in logistics,
transportation and trucking. Results-oriented and proactive team leader with BBA in Production and Logistics
Management with demonstrated success in staff supervision, training, and motivation to enhance productivity,
efficiency and staff retention. Forward-thinking and collaborative manager with excellent communications and
interpersonal abilities to build rapport with clients, staff and other key stakeholders to investigate and resolve
complaints or issues to ensure positive long-term customer relations and excellent service.

AREAS OF EXPERTISE

Logistics Operations Management Dispatch Load Planning Techniques Transportation Routing
Staff Supervision/Training/Performance Management Client Relations Problem Solving
Organizational Management Safety/HazMat Budget/Cost Controls
Fleet Management Dispatch Team Leader/Motivator

Technical Proficiency:
Microsoft Office Suite: Excel, Word; AS400, PeopleNet, Direct Route



PROFESSIONAL EXPERIENCE


Vocar Transportation Houston, TX Nov 2013 Sep 2014
Manager Outbound Operations
Oversaw and managed outbound operations with responsibility for planning, organizing and scheduling
of outbound loads.
Key Achievements:
Increased outbound service by 10% with better loading techniques to enhance productivity and
efficiency.
Successfully resolved customer or shipper complaints or issues with direct investigations and verification
to ensure positive customer relations.

Vitran Express Houston, TX May 2013 Nov 2013
Manager Inbound and Outbound Operations
Managed outbound and inbound operations with responsibility for planning, organizing and scheduling
of the loading/unloading of trailers.
Supervised, trained, and managed performance of staff.
Key Achievements:
Successfully turned around inbound service team from below 80% to over 94%.
Implemented improved loading techniques that resulted in an increase of outbound service from low 90s
to over 95%.
Ensured positive customer relations with verification and resolution of customer or shipper complaints.

Walgreens Houston, TX Apr 2009 May 2013
Dispatcher / Load Planner
Planned and established transportation routes; managed budget and monitored spending to ensure cost
controls; and investigated customer or shipper complaints to successful resolutions.
Supervised, trained, and managed drivers performance.

Key Achievements:
Improved routing and loading techniques to increase on-time delivery by over 10%.

PAUL PHI LI PS P A G E 2

Southeastern Freight Lines Houston, TX Jun 2006 Apr 2009
Supervisor Inbound and Outbound Operations
Supervised planning and establishment of transportation routes with responsibility for staff, budgeting
and dock operations.
Key Achievements:
Increased load factor by over 12% and dock productivity by over 10% with improved and more accurate
loading techniques and resource allocation.
Monitored KPI in order to control costs.

Estes Freight Lines Houston, TX Aug 2005 Jun 2006
Supervisor Inbound Dock
Planned, organized and established transportation routes to ensure timely completion.
Supervised inbound dock operations.
Key Achievements:
Successfully increased inbound service and productivity by over 10% with improved planning to
enhance efficiency.
Reduction of claims through improved loading and routing.

USF Dugan Houston, TX Jul 2000 Jul 2005
Manager Outbound and Line Haul Operations
Managed outbound dock and line haul operations.
Key Achievements:
Increased load factor by over 15% and outbound services by over 12% with improved loading and
planning techniques.
Conducted employee training sessions on hazardous material handling, quality improvement and other
operational requirements.
Increased dock production over 20% by implementing static dock plan, continuous training and
improved loading techniques.


EDUCATION


University of Houston, Houston, TX BBA in Production and Logistics Management, May 1975