PS SEMINAR COURSE OUTLINES

October 2012
1. Strategic Six Sigma for Managers
Course Description
In todays expanding global economy many businesses are under tremendous pressure to
remain competitive. Six Sigma helps customers achieve this goal by delivering products
and services better, faster and at a lower cost, while increasing levels of customer
satisfaction.
Six Sigma can be applicable to all industrial sectors making it attractive to both private
and government. With high cost savings and efficiency gains, Six Sigma Strategy, is now
seen as mandatory in many organizations.
Objectives
his Strategic Six Sigma for !anagers raining provides the participants with the
introduction and some tools of Six Sigma as well as recommendations for a successful
implementation. It is intended to give managers an overview of the methodology,
highlight critical success factors and show cases of implementation in manufacturing and
service industries.
Who Should Attend
Senior !anagement, "epartment #eads, $inancial %ontrollers, &uality !anagers,
#uman 'esource "irectors, owners of pro(ects and personnel that act as liaisons to
)xecutive level.
Duration* day program
Course Outline
Morning Session
Six Sigma +asics
, Why do Six Sigma now-
, Why improve &uality with Six Sigma logic-
, Six Sigma vs. IS. /000, &!, !+&12S&1, 3ean.
, What are Six Sigma general roles and infrastructure re4uirements-
, he "!1I% 2"!1"5 !ethodology
, he 6ypical7 'oadmap , "!1I% 2"!1"5 examples.
Afternoon Session
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!anufacturing and Service
,Starting a Six Sigma pro(ect selection , a key to success8
, $unction and 1pplication of Six Sigma in various industries.
, Industry "eployment and case studies examples.
, #ow to select +lack +elts and 9reen +elts. Initial consideration. Selection criteria.
, "eveloping 9reen and +lack +elts.
, Why Six Sigma may fail- Implementing Six Sigma, "os and "onts.
!. Statistical "rocess Control
Course Description
Industrial manufacturing often involves mass production of the same part. $or such parts
to properly assemble and function in the final product, it is necessary to keep the
variation in 4uality characteristic to a minimum.
he variation in 4uality characteristics are caused mainly by two sources: known as
common and special causes. Statistical process control ;S<%= is used to study the process
performance and understand sources of variation with the intention of making corrective
actions to reduce variation. &uality shall be built,in and not to be inspected at the end of
the assembly or manufacturing process.
Objectives
his course will enable the participants to>
understand the principle and concept of S<%, and correctly apply this
methodology for use in their own working environment.
apply a structural approach to any improvements and problem solving processes
and formalizes the mental discipline during these processes.
outlines the S<% philosophy, implementation strategies, tools and techni4ues and
describes the provisions for implementing an S<% system in the manufacturing industry
Duration ? days program
Who Should Attend
1nyone involved in maintenance, marketing, design, and process control and
improvement activities and also particularly for individual that is responsible for
planning, developing or managing a 4uality system to satisfy the IS. /00@> @00A or
IS.2S *B/C/ , &!, Six Sigma 4uality system re4uirements.
Course Contents
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1. #ntroduction to $ualit% Concept
*.* What is &uality-
*.@ Who is !y %ustomer-
*.? ypes of Inspection
*.C *00D inspection versus <rocess monitoring
!. &asic Statistics
@.* +asic understanding of statistics
@.@ Stem and 3eaf <lot
@.? <opulation and Sample
@.C %entral tendency and measure of dispersion
@.E %oefficient of 5ariance and Signal,to, Foise 'atio
@.B Formal "istribution2%entral 3imit heorem
@.G G&% <roblem Solving tools
@.A Structure <roblem Solving Steps
'. &asic S"C concepts
?.* What is a <rocess-
?.@ 1 <rocess %ontrol System
?.? What is 5ariation-
?.C S<% <rinciples
(. Control Chart
C.* +asic <rinciples and benefits
C.@ ypes of %ontrol %hart and selection for use
C.? #ow to set up a %ontrol %hart
C.C 'eaction for out,of,control situations
C.E !anagement factors
). *raditional +ariable and attribute Charts
E.* H,bar2'ange and H,bar2Std deviation %hart
E.@ Fonconformity or "efect c and u chart
E.? Fonconforming or "efective, p and pn chart
,. "rocess Capabilit%
B.* Specification and %ontrol limits
B.@ <rocess %apability, %p, <rocess %apability index, %pk
B.? <rocess %apability Ito, target, %pm
B.C 'elationship between Specifications and <rocess %apability
B.E Jnderstanding the concept of <rocess and <roduct %haracterization
B.B +enefits of <rocess %apability 1nalysis
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'. Suppl% Chain #ntegration
Course Description
Supply chain management professionals play a key role in capturing customer demands,
creating forecasts, developing schedules, ordering and managing inventory, controlling
production orders, and maximizing customer satisfaction. With the increase in demand
for outsourcing, total logistics support and cost reduction, there is a need for establishing
a strong logistics infrastructure and excellent logistics management skills.
Objectives
his course will help you succeed in the supply chain management field. Kou will learn
which actions to take when confronted by almost any situation. Kou will understand how
to represent top managementLs interests on the shop floor, and youLll know how to
translate such initiatives as strategic planning, sales and operations planning, and new
product introduction into achievable, operational plans.
$inally, this course is geared towards providing knowledge and specialized skill,sets
needed in logistics operations to meet the challenges of complex supply chain
management and the demand for logistics professionals.
Duration, @ days program
Who should attend
!anagers and executives involved in various aspects of supply chain operation and
management in the organization including planning and management of enterprise
resources, procurement, inventory, warehouse system and distribution and transportation
of goods.

Course Outline
Da% 1 MorningMaterials Management
his topic is to provide students with an understanding of basic concepts in managing the
flow of materials from supplier to store. he topics covered include inventory
management, vendor managed inventory, supplier relation management, e,procurement
and international purchasing, demand management, )'< concept and implementation and
manufacturing resources planning techni4ues.
Da% 1 Afternoon"rinciples of Suppl% Chain Management
his topic gives a broad overview of the impact of Information echnology on Supply
%hain !anagement in business operation with a comprehensive view in challenges faced
by enterprises in the global market. he topics covered include principles of Supply
%hain !anagement, managing Supply %hain to stay competitive, Information
echnology in 3ogistics, the integration of logistics and business strategy, organization
change in business market, S%.' model ;Supply %hain .peration 'eference=,
implementation and %ustomer 'elationship !anagement.;%'!=, Strategic <lanning,
1ctivity +ased %osting and &uality !easurement in Supply %hain, the importance and
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business benefits of ),commerce in Supply %hain, include the strategic importance of ),
commerce, types of ),commerce, +,+, +,% and %,% and the key considerations and
components in ),commerce
Da% ! MorningWarehouse "lanning - Operations
his topic aims to provide students with a basic concept in the warehousing planning and
operations. he areas covered are roles of warehousing in the supply chain, storage
functionality and principles, goods identification technology ;'$I"=, plant layout in
warehousing, automatic warehousing and materials handling systems, dangerous goods
handling, vendor managed inventory.
Da% ! AfternoonDistribution - *ransportation Management
his topic aims to provide students with knowledge on the activities involved in the
movement of goods and provides a basic understanding on the technologies and practices
in transportation management. opics covered include roles of transportation in supply
chain, distribution resource planning, channels in distribution, protective packaging
technology, unit loads, containers, and carrier compatibility, economics in transportation,
transportation and customer service levels, and transportation infrastructure.
(. .ffective "roject Management
Course Description
he )ffective <ro(ect management course is an overview analysis of what people need to
know about managing pro(ects. !any people learn about business the hard way. 1 pro(ect
management course is the perfect solution to help people tap into areas of business where
their skills may be lacking. !ost businessmen and entrepreneurs knows that
commonsense is important for many business decisions, but without the proper
knowledge of each field common sense is not enough. Without thorough knowledge of all
fields a person may try to steer away from areas in which their experience is lacking or
simply ignore them.
Objectives
1t the end of the course the attendee would be skilled in expediting pro(ects by prudently
crashing certain activities, conducting 'isk analysis, 'esource allocation, use !S
<ro(ectM and %ritical %hains.
Duration,@ days program
Who should attend
his course is of particular importance to executives, managers, engineers and
supervisors in government and industry who are concerned with effectively managing
ventures and pro(ects where cost, schedule and performance of programs must meet rigid
re4uirements.
Course Outline
his course provides intensive coverage of>
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.verview of <ro(ect !anagement
!anagement of engineering and technology pro(ects
<ro(ect selection, goal setting, resource and cost estimating
<ro(ect planning, organizing, and controlling
9antt %harts, <)'2%<!
1nalyzing the current best practices of technology firms
he role of the pro(ect manager, team building, conflict resolution
!S <ro(ect %omputer scheduling, controlling and economic analysis
&uality control and customer satisfaction
<ro(ect %rashing and expediting pro(ects
<ro(ect evaluation and termination
). Measuring .ffectiveness using the &alanced Scorecard
Course Description
Without metrics, management can be a nebulous if not impossible exercise. #ow can we
tell if we have met our goals if we donLt know what our goals are- #ow do we know if
our business strategies are effective if they have not been well defined- he course

describes a methodology used for measuring success and setting goals from financial and
operational viewpoints. With those measures, leaders can manage their strategic vision
and ad(ust it for change. his course will provide the basic knowhow and tools in
measuring the contribution of each functions in the business and government
organization.
Objectives
1t the end of the seminar, the participants would be able to>
*. 3earn the principles and concepts behind the +alanced Scorecard
@. 1ppreciate its advantages and benefits in performance measurement
?. 1pply it in their organization using live data
C. %reate a plan for introducing it into their organization
Duration,* day program
Who should attend
Senior managers, entrepreneurs plant managers, corporate planning managers, #'
!anagers
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Course Outline
Introduction
he need for !easurement
he origin of +alanced Scorecard
<erformance !easurement
he need for the +alanced Scorecard
he +alanced Scorecard, "efinitions, uses
$our levels of <erspectives
+S% 1pplications
op implementation issues
Ney Success $actors
,.#ndustr% Anal%sis and .nvironmental Scanning
Course Description
1n industry analysis helps a business understand variable forces that can affect it. he
external forces, are often factors that a business cannot control, yet it is important to be
aware of these important concerns when preparing a marketing plan , introducing a new
product to the market or formulation of a vital business strategy.
)nvironmental Scanning refers to the study and interpretation of the political, economic,
social and technological events and trends which influence a business, an industry or
even a total market.
Objectives
he emphasis therefore is to provide information needed to enhance participants
knowledge on the effect of international and local business environments on their
businesses. <articipants finally can strengthen their capacities and capabilities to analyze
business situations and thus intensify their decision making.
Duration, * day program
Who should attend
Senior managers, entrepreneurs plant managers, corporate planning managers, #'
!anagers
Course Outline
What is Strategy-
Internal O )xternal )nvironmental Scanning
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<orters E,$orces !odel
5alue %hain 1nalysis
SW. 1nalysis
9eneric, %orporate and +usiness Jnit Strategies
9rowth, Stability, and 'etrenchment Strategies
Strategy Implementation and %ontrol
/. "roduct Design $ualit% "lanning
Course Description
<roduct "esign &uality <lanning outlines the systematic approach in introduction of new
products and processes that ensures effective communication, timely completion of goals
with no 4uality problems and minimal risk during launch.
Objectives
It will teach the structured method of defining and establishing the steps necessary to
ensure that a process or product satisfies the customer. )ffective product design 4uality
planning depends on the commitment of company top management to the efforts re4uired
in meeting customer specifications.
Duration,@ days program
Who should attend
Senior managers, entrepreneurs plant managers, corporate planning managers, #'
!anagers, )ngineers, Supervisors
Course Outline
1.#ntroduction to the "roduct Design "rocess
ypes of design, design vs. analysis: influence of design on cost and 4uality: product life,
cycle.
!."roduct Design Specifications
<roblem statement: understanding customer needs, product design specifications, &uality
$unction "eployment method.
'."lanning and Scheduling
<roduct design planning: pro(ect plan: 9antt chart: critical path method ;%<!=.
(.Conceptual Design "hase
)stablishing product functions: functional decomposition, morphological analysis:
concept creation and concept selection.
).Detail Design
%omputer aided design ;%1"= modeling, design simulation, manufacturing
documentation, engineering drawings.
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,.Design for Manufacturing and Assembl% 0D1MA2
$actors influencing process selection: fabrication guidelines: design for manufacturing
;"$!=, design for assembly ;"$1=.
/.Design for 3eliabilit%
'eliability and failure: risk assessment: preliminary hazard analysis, failure modes and
effects analysis, design for safety.
4.5uman 1actors in Design
<rinciples of user,friendly designs: human factors engineering.
6.Design for the .nvironment 0D1.2
9reen design: design for zero waste: design for disassembly.
4.&usiness "rocess 3e.ngineering
Course Descriptions
+usiness <rocess 'eengineering is defined as 6the fundamental rethinking and radical
redesign of business processes to achieve dramatic improvements in critical,
contemporary measures of performance, such as cost, 4uality, service, and speed.7 +<'
will explore the basic concepts and practices of +usiness <rocess 'eengineering. It will
explain why there is a need for +<', how to do it successfully, what its benefits and risks
are, and how it relates to otal &uality !anagement2Kaizen ;continuous improvement=
and Information echnology.
+<' challenges the current ways of doing business and seeks large improvements
through radical change. his is not at a products or services level, but at an operational
process level. he ob(ective of a +<' pro(ect is>
%ost 'eduction
Simplified, flexible business processes
Improved control
%ompetitive advantage
Duration * day program
Objectives
+y the end of this course, each delegate will>
, Jnderstand the principles of +usiness <rocess 'e,engineering
, Jnderstand the importance of each of the +<' phases
, +e able to scope a +<' pro(ect
Jnderstand the wide range of tools and techni4ues that are available to support a +<'
pro(ect and be able select appropriate tools and techni4ues to gain the best results
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Who Should attend
1ny person who is involved in the analysis or facilitation of a +<' pro(ect. Sub(ect
!atter )xperts and !anagement will benefit from some knowledge transfer, but this
course is targeted at the people on the pro(ect team.
Course Outline
Introduction to +usiness <rocess 'e,engineering
, "rivers to re,engineer
, +arriers to success when re,engineering
, <hased approach
What is a process 2 Intro to <rocess !odelling
, Ney aspects and attributes of a process
, he independence of processes from systems and people
, <rocess decomposition and way of illustrating models
<hased approach to +<'
, <rocess Selection and Scoping
, 1nalysis of the existing situation
, #igh level creation of the future state , Invent, "istill, $ocus
, "esign detailed future state
, <lan for build and implementation of future state
!easurement and validation
ools and techni4ues
, 'unning workshops and facilitating creative discussion
"ocumentation and hand over points
6. .ffective 7eadership S8ills for 9e: Supervisors
he course defines the meaning, principles and 4ualities of effective leadership. "escribe
the leadership skills, traits, styles and behaviors of an effective young leader.
hen it present an overview of four basic leadership styles and when to use each
effectively. $inally it describes and cite examples of other contemporary forms of
leadership styles. Jse of film media and workshop enhances the participants full
understanding of their new role in the business organization.
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1;. .xcellent Service $ualit% Culture
If youLve ever worked inside an )xcellent Service &uality %ulture you know there is
something distinctly different about the way people go about their work. If you havenLt
worked in an )xcellent Service &uality %ulture, chances are you wish you did. Kou can
see it in the results they achieve, and feel it in the way they approach their customers and
colleagues.
What sets these organizations apart- #ow do they leverage culture to achieve a
sustainable advantage- 1nd how can you build an )xcellent Service &uality %ulture
where you work-
Its not about personal charisma, brilliant strategy, or better execution. 1n )xcellent
Service &uality %ulture creates the space for one of the most powerful motivations to
flourish> taking action to create value for someone else.
his course will highlight how your organization can increase profitability, capture
unclaimed market share, secure higher employee engagement and increase customer
loyalty by building an )xcellent Service &uality %ulture.
11. #ndustr% Anal%sis and .nvironmental Scanning
1n industry analysis helps a business understand variable forces that can affect it. he
external forces, are often factors that a business cannot control, yet it is important to be
aware of these important concerns when preparing a marketing plan , introducing a new
product to the market or formulation of a vital business strategy.
)nvironmental Scanning refers to the study and interpretation of the political, economic,
social and technological events and trends which influence a business, an industry or
even a total market.
he emphasis therefore is to provide information needed to enhance participants
knowledge on the effect of international and local business environments on their
businesses. <articipants finally can strengthen their capacities and capabilities to analyze
business situations and thus intensify their decision making.
1!. Customer Service Management
he end goals of the training seminar is to familiarize participants and enhance their
knowledge on the important values and benefits of excellent customer service and the
role it played in the competitiveness of the business.
he emphasis is to improve customer satisfaction for both internal and external
customers.
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*?. <eople #andling and !anaging "ifficult <eople
"ealing with a difficult or toxic personality can be damaging both emotionally and
physically, particularly if the person is your boss or sitting in the cubicle right next to
you. %onfronting those who compromise your comfort and (ob security can be very
difficult for many people, but standing up for yourself is essential in the workplace.
If you canLt stop thinking about a problem with someone at work, be it a bullying boss, a
subversive coworker, or a sexist client, itLs important to know that you can take control of
the situation. his course will allow participants to explore what feeds these kinds of
behaviors, ways to address these situations, and when to call for outside assistance.
<articipants will learn to identify various types of difficult personalities and address
conflict before it begins to chip away at their well,being and (ob satisfaction.
*C. !arketing 3essons for Supervisors
he primary goal of the course is to provide formal review and understanding to the
language, vocabulary of marketing and be able to fully ac4uaint participants on such
terms as positioning, niche marketing, marketing strategy, sales forecasting, marketing
mix, etc.
Secondly is to be able to create a simple marketing plan and apply marketing concepts to
the successful running of a brokerage.
hirdly is to provide with a foundation so that they may take advanced courses in
advertising, international business, consumer behavior, electronic commerce.
1nd finally to understand why a good marketer is an ethical marketer and why good
marketers believe in employee diversity.
*E. 5alue 1nalysis and 5alue )ngineering
5alue 1nalysis and value engineering ;515)= is a discipline for reducing cost. his
comes from a simple fact of life> waste is present in almost any business. %reating
improved value through lower costs and greater function is the cornerstone of value
analysis and value engineering.
his course provides the skills and knowledge needed to increase value through
systematic control of function and cost.
*B. EIS System of #ousekeeping ;ES#=
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his course will impart the ways on how to make the work or office environment
consistently clean, orderly and supportive of an efficient business. 1 E,S workplace also
promotes safety, sanitation, and security notwithstanding the fact that it is pleasing to
customers and auditors alike.
)xperience gained in Papanese plants indicates a minimum improvement of @0D in
productivity upon thorough implementation of E,S. 1pplication of E,S covers not only
production2operations but also administration functions.
hus manufacturing firms and service industries like banks, insurance, hotel O
restaurants, shops and stores, and offices can greatly benefit from E,S.
*G. <oka,Koke 2 !istake <roofing
<oka,yoke is a 4uality assurance techni4ue developed by Papanese manufacturing
engineer Shigeo Shingo. he aim of poka,yoke is to eliminate defects in a product by
preventing or correcting mistakes as early as possible. <oka,yoke has been used most
fre4uently in manufacturing environments.
<reventing to commit a mistake is more effective compared to curing or patching an
error. <reventing an error is worthy to save a lot of misprocessed materials, workers
downtime, long machine or e4uipment downtime and promote an enormous motivation
for all skilled and unskilled employees.
*A. %reativity and Innovation owards <roductivity
.nd
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