NatWest Select Silver Travel Policy

Travel Insurance Policy
Select Silver Account

SUMMARY OF IMPORTANT INFORMATION

2
Welcome to Select Silver European Travel Insurance
Who we are
SECTION 1: HOW TO USE THIS POLICY

3
How to make a claim
Emergency Assistance our 24 hour emergency service
Who is covered?
How to arrange additional optional cover
What to do if you have a medical condition
How to make a complaint
Statement of demands and needs
SECTION 2: DEFINITIONS, EXCLUSIONS & CONDITIONS

4
Denitions commonly used words in this policy
General Exclusions
General Conditions
If delay causes you to exceed the maximum day
limit for a Journey
The contract
Law applicable to the contract
Sharing of claims and underwriting information
Your information
Reciprocal health agreements
SECTION 3: INCLUSIVE COVER

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PART A BAGGAGE
PART B PERSONAL ACCIDENT
PART C CANCELLATION
PART D CURTAILMENT OF A JOURNEY
PART E MEDICAL AND EMERGENCY EXPENSES
PART F PERSONAL LIABILITY
PART G PERSONAL MONEY
PART H TRAVEL DELAY AND TRAVEL ABANDONMENT
PART I MISSED CONNECTIONS
PART J FAILURE OF PUBLIC TRANSPORT
PART K LOSS OF PASSPORT/DRIVING LICENCE
PART L HOSPITAL BENEFIT
PART M LEGAL COSTS
PART N ADDITIONAL ASSISTANCE SERVICES
PART O MUGGING
PART P EXTENDED KENNEL, CATTERY OR PARKING COSTS
PART Q DENTAL EXPENSES
PART R WINTER SPORTS JOURNEYS UP TO 22 DAYS
PART X HACK
SECTION 4: ADDITIONAL OPTIONAL COVER

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PART T BUSINESS COVER
PART U GOLF COVER
PART V WEDDING COVER
PART W HAZARDOUS ACTIVITIES
Contents
2
Select Silver European Travel
Insurance Policy Policy
Number: AP21840319
SUMMARY OF IMPORTANT
INFORMATION

It is recommended that you read this booklet
before travelling. Whilst the whole policy is
important, you should pay particular attention to
all denitions, exclusions, conditions and claims
conditions. You should carry this booklet with you
whenever you are travelling.

You can only benet from cover whilst you are a
Select Silver Account Holder, are aged under 70
and live in the United Kingdom.
If you are aged 70 or over, you can call us on
0845 601 5219 to pay an additional premium for
cover to apply to your Journeys. We will conrm
cover in writing.
If you have or are diagnosed with a medical
condition, please read the relevant sections of
the policy on page 13 relating to medical
conditions and call us on 0845 601 5219 as we
may still be able to provide cover (but this may
incur an additional cost).
Please note that:
i. if a member of your Immediate Family, a Close
Business Associate (whether they are travelling
or not) or anyone travelling in your party has
been a hospital inpatient or has been put on a
waiting list for hospital treatment for a medical
condition in the 12 months prior to you
booking the Journey, then this policy will not
cover you for the subsequent cancellation of
that Journey if the claim for cancellation arises
as a result of the medical condition.
ii. If you book a Journey and are subsequently
diagnosed with a medical condition, this policy
will provide you with cover for that Journey
unless you have been advised by a Medical
Practitioner not to travel.
iii. Please call us on 0845 601 5219 to tell us
about any newly diagnosed medical condition
before you book any new Journeys to ensure
that you are covered. Further details are on
page 13.
There is a maximum limit of 22 days for each
Journey. If you intend to take a longer Journey, we
are unable to extend this policy to cover you and
this policy will not insure any part of the Journey.
To obtain a duplicate Select Silver European
Travel Insurance policy document, contact
Membership Services on 0845 601 5219 or
log on to Membership Services website at
natwest.com/silveraccountbenets.
If you require conrmation of cover, we
recommend that you use this booklet and
a bank statement to show that you are entitled
to this insurance.
Please note that it is not a legal requirement to
have travel insurance to book a holiday, however,
you may require proof of insurance if you need a
visa. If you require further conrmation of cover,
you should contact Membership Services at least
10 working days before you need it and we will
send you additional conrmation of cover in
writing. We may charge you an administration fee
for providing additional conrmation of cover.
This brochure is also available in Braille, large print
and on audiocassette. Please contact your local
branch for details and to obtain a copy of The
Disability Discrimination Act How we make our
services accessible to everyone leaet.
All cover will stop upon closure of your Select
Silver Account.
Welcome to Select Silver
European Travel Insurance
Who we are
Select Silver European Travel Insurance is underwritten
by U K Insurance Limited (UKI), a company registered in
England & Wales with Company Number: 1179980 and
having its registered ofce at The Wharf, Neville Street,
Leeds LS1 4AZ. UKI is owned by Direct Line Insurance
Group plc.The Royal Bank of Scotland Group plc, parent
company of National Westminster Bank Plc has a
shareholding stake in Direct Line Insurance Group.
U K Insurance Limited (UKI) is authorised by the
Prudential Regulation Authority and regulated by the
Financial Conduct Authority and the Prudential Regulation
Authority, registration number 202810. The Financial
Conduct Authority website, which includes a register of
all regulated rms can be visited at www.fca.org.uk,
or the Financial Conduct Authority can be contacted on
0800 111 6768. The Prudential Regulation Authority
website can be visited at www.bankofengland.co.uk/pra,
or the Prudential Regulation Authority can be contacted
on 020 7601 4878.
Under the Financial Services and Markets Act 2000,
should UKI be unable to meet all its liabilities to
policyholders, compensation may be available.
Insurance advising and arranging is covered for 90% of
the claim without any upper limit. For compulsory
classes of insurance, insurance advising and arranging
is covered for 100% of the claim, without any upper
limit. Information can be obtained on request, or by
visiting the Financial Services Compensation Scheme
website at fscs.gov.uk
DEFAQTO
Research was carried out by Defaqto Ltd, a supplier
of quality research and analysis in the nancial
market. Using their product DNA score methodology
and by comparing a wide range of product features
they have given this Select Silver European Travel
Insurance policy a 2013 5-Star rating.
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Fax 01252 740 111
(from Abroad +44 1252 740 111).
Please state that you are a Select Silver customer and
provide as much detail as you can in connection with
the problem.
An experienced co-ordinator will deal with your enquiry
and will then ensure that, where necessary:
(a) Hospitals are contacted and payment of necessary
fees guaranteed.
(b) Medical Advisors are consulted at the outset for
their views on the possibility of arranging your
return to the UK.
(c) Assistance upon arrival in the UK is provided where
medically necessary.
Our Emergency Assistance co-ordinators are, in most
cases, multilingual and able to converse with doctors
and hospitals Abroad. You may also call our
Emergency Assistance service for information relating
to emergency health matters when travelling Abroad.
Our Emergency Assistance service can also provide the
following services:
Medical advice
Our Emergency Assistance service will:
Provide you with the names and addresses of
suitable doctors, hospitals, clinics and dentists in
your location when consultations or minor
treatment is required.
Arrange for a doctor to call and, if necessary,
arrange hospitalisation.
One of our Emergency Assistance services medical
ofcers will continue monitoring the patients
condition.
Help obtain any medication required if it is not
obtainable locally and dispatch it to the patient.
Money advance
If you are unable to obtain sufcient funds locally, a
cash advance of up to 500 can be arranged if needed
for a genuine emergency. A guarantee of repayment to
cover the amount will be required.
Message line
Our Emergency Assistance service can pass on up to
two messages to relatives or business associates if
medical or travel problems disrupt your travel schedule.
Document care
Our Emergency Assistance service can help with the
replacement of lost or stolen tickets and travel
documents and referral to suitable travel ofces.
Who is covered?
All Select Silver Account holders who are under 70 years
of age are eligible for cover under the policy. Also covers
persons 70 years of age and over who have contacted
us and we have agreed to provide additional cover.
The policy will cover all Select Silver Account Holders
irrespective of whether they are travelling together or
independently of each other.
SECTION 1: HOW TO USE
THIS POLICY
This Section explains how this policy is set out and
how to use it. It also gives important details on who
is entitled to cover under the policy and how you can
contact us to check whether you are covered or
arrange additional cover in connection with medical
conditions. It also explains how you can make a claim
and how you can access our 24 hour Emergency
Service Emergency Assistance and how you can
make a complaint if you are not happy with any aspect
of our service.
Section 2 contains the Denitions and General
Conditions and General Exclusions which are used
and apply throughout the other Sections of this policy.
If you have any doubt as to the extent of cover under
the policy or the efect of any condition on your cover
you can contact us by telephone on 0845 601 5219
or through the Membership Services website at
natwest.com/silveraccountbenets.
Section 3 of the policy details the cover that is inclusive
with the policy. Each Part within Section 3 deals with
the cover that is available under this policy and details
the limits that apply and anything that is specically
excluded from cover.
Section 4 of the policy details some instances where
cover is not provided as part of the standard policy but
where optional additional cover can be arranged by
contacting us. Any additional cover arranged in
accordance with Section 4 of the policy may be subject
to an additional premium. Further information on
how to contact us to arrange additional cover is
detailed below.
How to make a claim
To notify us of a claim in the rst instance please
telephone 0845 601 5219 8am6pm MondayFriday
and we will assist you. To help us validate your policy
please have your Select Silver membership number
available when you call.
Emergency Assistance -
our 24 hour emergency service
Our Emergency Assistance service provides a 24-hour
emergency travel service, which includes medical
assistance, and a personal travel referral service for
Select Silver Account Holders travelling Abroad. Our
Emergency Assistance service is not available while
you are in the United Kingdom.
What to do in the event of an emergency:
Contact our Emergency Assistance service as quickly
as possible in the event of illness or accident (where
costs are likely to be greater than 500) or any other
emergency situation, such as the loss of a passport by
anyone entitled to cover under the policy whilst Abroad
by calling:
Telephone 0125 230 8792 and out of hours
(from Abroad +44 125 230 8792)
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How to arrange additional
optional cover
To arrange additional optional cover for:
(a) Persons who are 70 years of age or over; and
(b) Any of the instances listed in Section 4 of the
policy where additional optional cover is available.
Please contact the Select Silver European Travel
Insurance help line on 0845 601 5219 8am8pm
MondayFriday and 9am5pm Saturday.
NOTE: As the policy automatically covers all Account
Holders, if you do call us to arrange additional optional
cover, we will not issue documents containing the
names of these people automatically unless a medical
condition is disclosed to us, then under the Disability
Discrimination Act we will write to the person with
that condition.
What to do if you have a medical
condition
Call us on 0845 601 5219 to tell us about any medical
condition that may afect the cover available under this
policy.
If you have a Pre-Existing Medical Condition:
At the time of opening the Select Silver Account and
before you book a Journey, you can call us at any time
on the number above to tell us about a Pre-Existing
Medical Condition. We will tell you:
i. if we can cover that condition for free; or
ii. if we can cover that condition on the payment of
an additional premium; or
iii. if we cannot cover the condition.
If we cannot cover the Pre-Existing Medical Condition
we will write to you to conrm what we tell you over
the phone.
You must contact us and tell us before you book a
Journey, if you:
Are receiving in-patient treatment or are waiting to
receive treatment; or
Have been prescribed medication in the last
12 months, whether currently taking it or not;
Have been diagnosed or treated with a heart or
cancer related condition in the past 12 months;
Have been given a terminal prognosis;
Are aware of a reason why you may not be able to
go on the Journey or continue with it;
Are diagnosed with any of the medical
conditions below:
a circulatory condition (problems with blood
ow, including high blood pressure) or a
breathing condition (including asthma);
any joint and bone condition;
any gastrointestinal (stomach) condition; or
diabetes.
Please note that if you do not contact us in this way,
your cover may not be valid if you make a claim.
If we are unable to cover your Pre-Existing Medical
Condition we will not pay claims that are Directly
Related to the excluded Pre-Existing Medical Condition.
If you are diagnosed with a medical condition afer
you book a Journey but before you leave:
If you are diagnosed with a new medical condition, this
insurance will cover you to:
(a) Cancel the Journey if due to your newly diagnosed
medical condition, you are unable to travel;
(b) Continue with the Journey, as long as you are not
travelling against medical advice.
This policy will not cover you at any time to:
(a) Travel to obtain medical treatment;
(b) Travel against medical advice.
Where we have made a decision with regard to
covering a medical condition:
Where we either agree to cover or decline to cover
medical conditions, we will apply those terms for a
12 month period and at the end of this period we
will send you a letter asking you to call us again, so
that we can assess the cover for your medical
condition(s) again.
Our medical risk assessment system is updated frequently
and we reserve the right to amend our medical risk
assessment outcomes, so you may nd that one year
we might be unable to cover your medical condition(s)
but at a later date we might be able to or that any
additional premium charged may change.
How to make a complaint
Should there ever be an occasion where you need to
complain, please call us on 0845 601 5219.
If you prefer to write, then please address any claims-
related complaints to: NatWest Select Silver Claims
Services, Waverly House, Farnham Business Park,
Weydon Lane, Farnham, Surrey GU9 8QT.
All other complaints should be addressed to:
NatWest Select Silver European Travel Insurance
Customer Services, PO Box 106, 37 Broad Street,
Bristol BS99 7NQ.
If we cannot resolve the diferences between us, you
may refer your complaint to the Financial Ombudsman
Service (FOS). Their address is: South Quay Plaza,
183 Marsh Wall, London E14 9SR, telephone
0800 023 4567.
Statement of demands and needs
We have not provided you with a personal
recommendation as to whether this policy is suitable
for your specic needs. This product meets the
demands and needs of those who wish to insure their
travel arrangements.
SECTION 2: DEFINITIONS,
EXCLUSIONS & CONDITIONS
These denitions, exclusions and conditions apply to
the whole policy.
Denitions commonly used words in
this policy
Any word dened below will have the same meaning
wherever it appears in the travel insurance policy and
any endorsements.
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Excess means the amount we will deduct from a
claim. This amount is payable for each person covered
under the policy claiming, per claim registered. Where
a single incident gives rise to a claim under two or
more Parts or Sections of cover, only one excess will
be payable for each person covered under the policy.
Excluded Activities mean:
Flying (except while travelling in a xed-wing
aircraf or helicopter as a passenger, not as a pilot
or aircrew, nor for the purpose of undertaking any
trade or technical operation in or on the aircraf),
hang-gliding, ballooning, paragliding, parachuting,
parascending or other aerial activities;
Motorcycling on machines exceeding 125cc unless
you hold a full motorcycle licence and have done
so for at least three years and are accident and
conviction free. In all cases, whether using a
motorcycle as a rider or a passenger a helmet must
be worn.
Mountaineering or clif or rock climbing
necessitating the use of ropes or guides or trekking
on mountains higher than 5,450 metres.
Potholing or canyoning.
Engaging in or practising for speed or time trials,
sprints or racing of any kind.
Manual Work of any kind.
White water rafing, canoeing or sailing outside
territorial waters, unless undertaken under suitably
qualied supervision as a pre-paid element of
the Journey.
SCUBA diving unless you are a qualied diver and
you are accompanied at all times with another
qualied diver or, if you do not hold a SCUBA
diving certicate, you are accompanied at all times
by a qualied diving instructor and in any instance
SCUBA diving beyond a depth of 30 metres
is excluded.
Professional sports.
Bungee jumping.
This list is not exhaustive. If you are participating in
any activity which is not listed please call us on
0845 601 5219 to conrm if cover applies. In some
cases we may charge an additional premium. We
reserve the right not to extend this policy to cover you.
Extra Accommodation means any hotel room,
apartment or villa. It does not include items such as
food, drink, telephone calls (except to our Emergency
Assistance service), newspapers and taxis.
Golf Equipment means a complete set of golf clubs
normally carried in a golf bag, regardless of whether
purchased as a set or individually.
Home Address means your normal residence in the
United Kingdom.
Hi-jack/hi-jacked refers to circumstances where a
vehicle in which you are travelling is taken over
illegally.
Immediate Family means your Partner, anc,
ance, parents, parents-in-law, step-parents, son,
son-in-law, daughter, daughter-in-law, brother,
brother-in-law, sister, sister-in-law, stepchildren,
legal guardian, grandparents, grandchildren, children.
Account Holder means the holder or joint holders of
a Select Silver Account.
Abroad means outside the United Kingdom but
within Europe.
Anticipated Event means any event or occurrence
which you or your Immediate Family knew would occur
or could have reasonably have expected to occur
during your Journey and which you or your Immediate
Family were aware of at the time of booking.
Attire means clothing bought especially for the
ceremony including hair styling and owers.
Bodily Injury means an injury to the body resulting
solely and directly from accidental, outward, violent
and visible means (including direct exposure to the
elements).
Business Equipment means any computer
equipment, facsimile machines, photocopiers,
typewriters, word processing equipment, xed
telecommunications equipment, business books,
stationery and ofce equipment all owned by you
or for which you are legally responsible.
Business Samples means all business stock owned
by you or for which you are legally responsible.
Close Business Associate means any person whose
absence from business for one or more complete days
at the same time as your absence prevents the
efective continuation of that business.
Court means any court, tribunal or other
suitable authority.
Curtailment/Curtail means cutting short your
Journey afer its commencement to return to your
Home Address or business address.
Directly Related means situations where the
Account Holder or any person covered under the policy
has previously sufered from the same medical
condition or illness. We would not consider conditions
such as high blood pressure or high cholesterol to be
directly related to a claim for a heart attack.
Europe means:
(a) the following countries and territories:
Albania, Algeria, Andorra, Austria, Belarus,
Belgium, Bosnia and Herzegovina, Bulgaria,
Croatia, Czech Republic, Denmark, Egypt, Estonia,
Finland, France, Germany, Gibraltar, Greece,
Hungary, Iceland, Ireland, Israel, Italy, Jordan,
Latvia, Lebanon, Libya, Liechtenstein, Lithuania,
Luxembourg, Macedonia, Moldova, Monaco,
Montenegro, Morocco, Netherlands, Norway,
Poland, Portugal, Romania, Russia (West of Urals),
San Marino, Serbia, Slovakia, Slovenia, Spain,
Sweden, Switzerland, Syria, Tunisia, Turkey,
Ukraine, United Kingdom, Vatican City; and
(b) For the avoidance of doubt the following islands
and territories are covered by this policy:
Aland, Azores, Balearic Islands, Canary Islands,
Channel Islands, Corsica, Cyprus, Faroe Islands,
Greek Islands, Isle of Man, Madeira, Malta,
Sardinia, Sicily and Svalbard.
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Insured Couple means the two individuals who are
insured under this policy who are due to get married or
enter into a civil partnership during a Journey. If the
betrothed Partner is not normally insured under this
policy, we will extend cover under all Sections when
the wedding or civil partnership has been booked to
take place Abroad.
Journey means:
A trip Abroad, leaving from and returning to the
UK, of no more than 22 days that starts and ends
at your Home Address. It can be for business or
pleasure, but it must not involve Manual Work.
Trips involving Winter Sports Activities are limited
to 22 days per trip; or
A trip in the UK, where you are staying in pre-
booked accommodation for at least 2 nights or less
than 22 days, that doesnt belong to a member of
your family or a friend, which is at least 25 miles
from your Home Address.
Legal Costs means legal costs reasonably and
proportionately incurred by your Solicitor. We will also
pay costs which you are ordered to pay by a Court and
any other costs we agree to in writing.
Loss of Limb means an injury where a limb is
permanently severed either at or above the wrist or ankle
or total loss of a complete foot, leg, hand or arm.
Loss of Sight means a loss of vision where the
degree of sight remaining in one eye, afer correction,
is 3/60 or less on the Snellen Scale (this means seeing
at three feet what you should see at 60 feet), or in
both eyes if your name is added to the Register of Blind
Persons on the authority of a fully qualied ophthalmic
specialist.
Manual Work means any work, which involves
using, installing or maintaining equipment or
machinery, building or construction work and caring
for children in any capacity.
Material Fact means anything that might alter,
change or inuence the continuation of this insurance
cover on the same terms, such as Pre-Existing Medical
Conditions, criminal convictions and possible
participation in Excluded Activities or hazardous
activities, etc.
Medical Advisor(s) means a senior medical ofcer
appointed by the Emergency Assistance service.
Medical Practitioner means a person other than
you, a member of your family or anyone travelling with
you, who is qualied and registered as a medical
practitioner by a recognised competent authority.
Mugged/Mugging means a violent attack on you
with a view to thef by person(s) not previously known
to you, which occurs Abroad.
Partner means the person that the Account Holder
lives with at the Account Holders Home Address in a
relationship, whether married or cohabiting, as if
husband and wife or civil partners regardless of gender.
Personal Money means your cash, letters of credit,
travel tickets and hotel vouchers, all held for your
private purposes and includes the wallet or purse in
which these items are carried.
Personal Possessions means your suitcases or
similar items taken or bought on a Journey and their
contents, which are designed to be worn or carried
(including pushchairs and wheelchairs).
Pre-Existing Medical Condition means a pre-
existing medical condition that at the time of booking
the Journey or opening the Select Silver Account falls
within any of the medical conditions mentioned in the
What to do if you have a medical condition Section
of Section 1.
Public Transport means the following scheduled
services: train, coach, bus, taxi, aircraf or sea vessel.
Redundant means any person being made
involuntarily unemployed, who is 65 years or less and
under the normal retirement age for someone holding
that persons position, and who has been employed for
two continuous years with the same employer at the
time of being made unemployed.
Secure Area means the locked boot of a motor
vehicle. This includes the locked luggage compartment
of a hatchback or estate vehicle tted with a lid, xed
tray or roller blind that closes of the luggage area
behind the rear seats.
Single Article means one item, pair or set of articles
(this doesnt include Golf Equipment).
Ski Equipment means skis (including bindings),
clothing, snowboards, boots and poles either owned or
hired by you.
Ski Pack means pre-paid lif pass, ski school and
equipment hire fees or combination of these items.
Solicitor means any suitably qualied person
appointed to represent you under Section 3 Part M.
Terrorism/Terrorist Act means an act or threat of
action by a person or group of people, whether they
are acting alone or with other people, organisations or
governments, for political, ethnic, racial, religious,
ideological or similar purposes to inuence any
government or to frighten the public or any section
of it. An act or action here means:
violence against a person;
damage to property;
putting a persons life in danger;
creating a health risk to the public or a section
of it; or
interfering with or seriously disrupting electronic
systems or transport services.
Total Permanent Disablement means a disability
preventing you from doing any work of any kind for 52
weeks and at the end of this period there is no
reasonable hope of improvement.
United Kingdom/UK means England, Channel
Islands, the Isle of Man, Northern Ireland, Scotland
and Wales.
Valuables means photographic, audio, computer,
video and electrical equipment of any kind (including
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example, loss of earnings due to being unable to
return to work following injury or illness happening
whilst on a Journey or the cost of replacing locks in
the event that keys are lost.
(i) Your unlawful act.
(j) A medical condition of a close relative, Close
Business Associate (whether they are travelling or
not) or anyone travelling in your party who at the
time of you booking your Journey, in the past
12 months:
has been a hospital inpatient or been put on
a waiting list for hospital treatment.
has had or been diagnosed with cancer.
(k) Air travel (other than as a fare-paying passenger
on a regular scheduled airline or licensed
charter aircraf).
(l) Manual Work, Excluded Activities or hazardous
activities of any kind unless you have arranged and
paid the premium for the Optional Hazardous
Activities cover detailed in Section 4: Part W.
(m) Travel to areas where, at time of booking the Journey
or thereafer but before you travel, the Foreign &
Commonwealth Ofce has advised against travel to.
If you are unsure please contact them on 0845 850
2829, email TravelAdvicePublicEnquires@fco.gov.uk
or visit fco.gov.uk
(n) Any travel or intended travel to a location outside
of Europe.
General Conditions
(a) You must tell us about any claim as soon as
reasonably possible. Any increase in costs caused
by your delay in telling us will not be covered by
this policy.
(b) You or any person acting on your behalf must not,
under any circumstances, negotiate, admit or
repudiate any claim without our written consent.
(c) You must tell us if you become aware of any Court
order to do or stop doing something, order to
attend Court or impending prosecution in
connection to a claim or potential claim.
(d) You must forward every communication relating to
a claim to us without delay.
(e) You must take all reasonable steps to prevent any
loss, damage or accident. If you do not we may
not pay your claim.
(f) The expense of supplying all certicates,
information and evidence, which we may require,
will be borne by you or your legal representative.
When a claim for Bodily Injury or illness occurs, we
may request and pay for any Insured Person
covered under this policy to be medically examined
on behalf of us. We may also request and will pay
for a post mortem examination if any Insured
Person covered under this policy dies.
(g) If at the time of any incident which results in any
other insurance covering the same costs, loss,
damage or liability or any part of such we will pay
our share in proportion to the sum insured of the
claim except under Sections 3: Parts H, I, J where
we will pay the full claim subject to the policy limits.
(h) We are entitled to take over and conduct in your
name defence or settlement of any legal action.
We may also take proceedings at our own expense
CDs, Mini Discs, DVDs, TVs, electronic games, MP3
players, iPods, personal digital assistants (PDAs), video
and audio tapes), telescopes, binoculars, sunglasses,
glasses, spectacles, mobile phones, musical instruments,
jewellery, watches, furs, leather goods, animal skins and
items made of or containing gold, silver, precious
metals or precious or semi-precious stones.
we/our/us means UKI and all our agents.
Winter Sports Activities means on-piste skiing and
snowboarding, snow cat skiing, mono skiing, ski
bobbing, ice-skating, curling, tobogganing, snow-
mobiling, ice hockey, mono skiing. Of-piste skiing and
snowboarding must be undertaken with a qualied
instructor only. Cross-country skiing on locally
recognised tracks only.
your/you/Insured Person means the Account
Holder(s)
General Exclusions
These General Exclusions apply to the whole policy.
This policy excludes any claim arising from:
(a) Any consequence of war, invasion, act of foreign
enemy, hostilities (whether war be declared or
not), civil war, rebellion, revolution, insurrection or
military or usurped power, Terrorism/Terrorist Act
unless they are claims under Section 3: Part B
Personal Accident or Part E Medical and
Emergency Expenses except where nuclear,
chemical or biological weapons/agents are used.
(b) Whether directly or indirectly caused by:
i. ionizing radiation or contamination by
radioactivity from any nuclear fuel or from
any nuclear waste from the combustion of
nuclear fuel;
ii. the radioactive, toxic, explosive or other
hazardous properties of any explosive nuclear
assembly or nuclear component of such
assembly;
iii. pressure waves caused by aircraf and other
aerial devices travelling at sonic or supersonic
speeds.
(c) Death, injury, illness or disablement resulting from
suicide, attempted suicide, deliberately injuring
yourself or wilful exposure to danger (except in an
attempt to save human life).
(d) Injury, illness or disablement resulting from a sexually
transmitted disease.
(e) Death, injury, illness, or disablement, resulting
from the inuence of intoxicating liquor or drugs
(other than drugs taken under medical supervision
and not for the treatment of drug addiction) or
solvent abuse.
(f) Any claim caused by drinking too much alcohol or
alcohol abuse. We do not expect you to avoid
drinking alcohol on your Journeys or holidays, but
we will not cover any medical claims arising
because you have drunk so much alcohol that your
judgement is seriously afected.
(g) Bankruptcy/liquidation of any tour operator, travel
agent or transportation company.
(h) Claims and losses that are not directly associated
with the incident that caused the claim. For
8
and for our own benets, but in your name to
recover any payment we have made under the
policy to anyone else.
(i) If any claim is found to be fraudulent in any way
(this includes exaggerating the amounts of the
claim) this policy will not apply and all claims will
be forfeited. It is a criminal ofence to make
fraudulent claims and you could be prosecuted.
(j) We may at any time pay to you our full liability
under the policy afer which no further payments
will be made in any respect. We do not have to
accept any items that are recovered or damaged
beyond repair.
(k) From time to time it might be necessary to change
the terms of your policy. When this situation arises
you will be advised accordingly. Any such changes
will only apply to Journeys booked by you afer the
changes take efect.
(l) It is a condition of this insurance that all Material
Facts are disclosed to us. Failure to do so may
invalidate this insurance leaving you no right to
make a claim. We reserve the right to not extend
the policy.
(m) You must let us know of any medical conditions as
set out under What to do if you have a medical
condition in Section 1 of this policy.
If delay causes you to exceed the
maximum day limit for a Journey
If during the period of the Journey you are delayed through
no fault of your own, and your Journey is not completed
before the expiry of the period of the Journey, then
cover will be extended without additional premium for
as long as it is reasonably necessary for the completion
of the Journey.
The contract
The policy is evidence of the contract between you and
us. The policy and any endorsement (being statements
issued by us to record any agreed alterations to the
contract as originally completed, for example changes
to your coverage following the notication of a medical
issue) are to be read as one document and any word
or expression used with a specic meaning in any of
them has the same meaning wherever it appears. The
conditions that appear in the policy or in any
endorsement are part of the contract and must be
complied with. Failure to comply may mean that claims
will not be paid.
Law applicable to the contract
If your address is in Scotland, Scottish law applies to
the contract between you and us. If your address is
elsewhere, English law applies to the contract between
you and us. The law which we take as the basis for
establishing relations with you prior to the conclusion
of the contract is the law of England (unless your
address is in Scotland, in which case it will be the law
of Scotland). The Courts of England and Wales shall
have non-exclusive jurisdiction over any disputes
arising between you and us that are not resolved by
other means (unless your address is in Scotland, in
which case the Courts of Scotland shall have non-
exclusive jurisdiction).
Sharing of claims and underwriting
information
UKI exchange information with other insurers through
various databases to help check the information
provided and also to prevent fraudulent claims. In the
event of a claim, the information you have supplied on
your application form, together with the information
you supply on a claim form and other information
relating to a claim, will be put on record and made
available to other insurers.
p Your information
Who we are
Select Silver European Travel Insurance is underwritten
by U K Insurance Limited (UKI). You are giving your
information to UKI. UKI is owned by Direct Line
Insurance Group plc. The Royal Bank of Scotland
Group plc, parent company of National Westminster
Bank Plc has a shareholding stake in Direct Line
Insurance Group. In this Information statement we
us and our refers to UKI unless otherwise stated. For
information about our group of companies please visit
rbs.com and click on About Us, or for similar enquiries
please telephone 0131 556 8555 or Minicom number
0845 900 5960.
Your electronic information
If you contact us electronically, we may collect your
electronic identier e.g. Internet Protocol (IP) address
or telephone number supplied by your service provider.
How we use your information and who we share
it with
We will use your information to manage your insurance
policy, including underwriting and claims handling.
This may include disclosing it to other insurers, third
party underwriters and reinsurers.
Your information comprises all the details we hold
about you and your transactions and includes
information obtained from third parties.
We may use and share your information with other
members of the Royal Bank of Scotland Group to help
us and them:
assess nancial and insurance risks;
recover debt;
prevent and detect crime;
develop our services, systems and relationships
with you;
understand our customers requirements; or
develop and test products and services.
We do not disclose your information to anyone outside
the Group except:
Where we have your permission; or where we are
required or permitted to do so by law; or to credit
reference and fraud prevention agencies and other
companies that provide a service to us or you; or
where we may transfer rights and obligations under
this agreement.
We may transfer your information to other countries on
the basis that anyone to whom we pass it provides an
adequate level of protection. However, such
information may be accessed by law enforcement
agencies and other authorities to prevent and detect
crime and comply with legal obligations.
9
We can provide the names and addresses of the
agencies we use if you would like a copy of your
information held by them. Please contact us at the
address below. The agencies may charge a fee.
If you would like a copy of the information we hold about
you, please write to: The Data Protection Ofcer,
Compliance Department, Churchill Court, Westmoreland
Road, Bromley BR1 1DP quoting your reference. A fee
may be payable.
If you would like to obtain information held about you by
The Royal Bank of Scotland plc, please write to: The
Data Protection Ofcer, 36 St. Andrew Square,
Edinburgh EH2 2YB. A fee may be payable.
HAVE A SAFE TRIP
We are working with the Foreign & Commonwealth
Ofce to do all that we can to help British travellers
stay safe overseas. Before you go overseas, check out
the FCO web site at: fco.gov.uk/knowbeforeyougo
It is packed with essential travel advice and tips, and up
to date country specic information.
Reciprocal health agreements
European Union Countries
The United Kingdom has reciprocal health agreements
with other countries of the European Economic Area
(EEA). To obtain medical treatment in these countries,
you must produce a European Health Insurance Card
(EHIC) formerly known as the E111 form. In order to
obtain the card visit the EHIC web site. The EHIC replaced
the E111 form with efect from 1 January 2006.
The EHIC is valid for ve years from the date of issue.
The EHIC gives you access to treatment that becomes
medically necessary during a temporary visit to EEA
(European Economic Area) countries or Switzerland.
People who are ordinarily resident in the UK can apply
for an EHIC. Each individual travelling requires a card
and is valid in State run hospitals/clinics.
SECTION 3: INCLUSIVE
COVER
PART A BAGGAGE
What you are covered for
(a) Baggage
We will provide cover for up to a maximum of 1,500
per claim for each Insured Person for Personal
Possessions that are lost, damaged, stolen or
destroyed whilst on your Journey. The limits for
individual items are given below.
The Single Article limit is 300.
The Valuables limit is 500.
(b) Emergency replacement items
If your Personal Possessions are temporarily lost on the
outbound Journey from the UK and not restored to you:
1. Within 4 hours, we will cover the cost of essential
replacement items up to the value of 100.
From time to time we may change the way we use your
information. Where we believe you may not reasonably
expect such a change we shall write to you. If you do
not object to the change within 60 days, you consent
to that change.
Sensitive Information
Some of the personal information we ask you for may
be sensitive personal data, as dened by the Data
Protection Act 1998 (such as information about health
or criminal convictions). We will not use such sensitive
personal data about you or others except for the
specic purpose for which you provide it and to provide
the services described in your policy documents.
You will have been asked to agree to this when you
rst contacted us but please ensure that you only
provide us with sensitive information about other
people with their agreement.
Credit Reference Agencies
To assess your insurance application and the terms on
which cover may be ofered, we may obtain
information about you from credit reference agencies
to check your credit status and identity. The agencies
will record our enquiries. This will not afect your
credit standing.
Fraud prevention and detection
Please take time to read the following as it contains
important information relating to the details you have
given or should give to us. You should show this notice
to anyone whose data has been supplied to us in
connection with your policy. To prevent and detect
fraud we may at any time:Share information with other
organisations and public bodies including the police
although we only do so in compliance with the Data
Protection Act 1998.Check and/or le details with
fraud prevention agencies and databases and if we are
given false or inaccurate information and we identify
fraud, we will record this. We and other organisations
may also use and search these agencies and databases
from the UK and other countries to:
help make decisions about the provision and
administration of insurance, credit and related
services for you and members of your household;
trace debtors or beneciaries, recover debt,
prevent fraud, and to manage your accounts or
insurance policies; or
check your identity to prevent money laundering,
unless you provide us with other satisfactory proof
of identity. Law enforcement agencies may access
and use this information.
We and other organisations may also access and use
this information to prevent fraud and money
laundering, for example when:
Checking applications for, and managing credit
and other facilities and recovering debt;
Checking insurance proposals and claims;
Checking details of job applicants and employees.
We, and other organisations that may access and use
information recorded by fraud prevention agencies, may
do so from other countries.
10
2. Afer 12 hours, we will cover the cost of further
essential replacement items up to the further value
of 150, giving 250 in total.
3. Afer 48 hours, we will cover the cost of further
essential replacement items up to the further value
of 400, giving a total of 650.
The most we will pay under Section b of this Part A is
650, regardless of the number of people claiming.
Claims conditions
In addition to anything mentioned in the General
Conditions in Section 2 of this policy, in order for your
claim to be considered you must:
1. Keep your tickets and luggage tags.
2. Report any loss to the carriers or the police within
24 hours of discovery of the loss.
3. Take all steps to recover property, which is lost
or stolen.
4. Obtain a property irregularity report from the
carriers within three days of the incident or where
you have reported the loss to the police authorities
in the country where the loss occurred within
24 hours of discovery and obtain a copy of
the report.
5. Follow the carriers conditions of carriage.
6. Provide us with proof of ownership for the items
you are claiming for to substantiate your claim.
If your Personal Possessions prove to be permanently lost,
the overall limit under Section a of this Part A will apply.
You must provide us with as much information as possible
to substantiate your claim and where necessary make
every attempt to recover your Personal Possessions.
What you are not covered for (exclusions)
Exclusions in Section 2 of this policy, we will not pay
for loss, damage, thef or destruction of:
(a) Valuables lef in luggage whilst in transit and
outside the control of the Insured Person.
(b) Valuables lef in a motor vehicle.
(c) Valuables and Personal Possessions which are kept
in your locked personal accommodation or safety
deposit box and force and violence has not been
used to gain entry to your locked personal
accommodation or safety deposit box;
(d) Personal Possessions that are lef in any motor
vehicle (excluding caravans and motor homes)
unless they are kept in the Secure Area of the
motor vehicle and evidence that force and violence
has been used to gain entry.
(e) Valuables and Personal Possessions:
1. Caused by wear and tear, loss of value, moth,
vermin and atmospheric or climatic conditions,
gradually operating causes or by any cleaning,
repairing or restoring process.
2. Being shipped as freight or under a bill
of lading.
3. Which are made of china, glass or similar
fragile materials.
4. By delay, detention, seizure or conscation by
Customs or other ofcials.
(f) Films, tapes, cassettes, cartridges, or discs that
you have used or recorded on other than their
value as unused material when we will pay the
makers latest list price;
(g) Perishable goods, bottles or cartons and their
contents or any damage caused by these items;
(h) Property more specically insured by
another policy;
(i) Contact or corneal lenses, dentures or hearing
aids, Business Samples or Business Equipment;
(j) Sports equipment and accessories whilst in use;
(k) Ski Equipment and Golf Equipment;
(l) Personal Money, bonds, negotiable instruments
and securities of any kind;
(m) Pedal cycles, motor vehicles, caravans, trailers,
camping equipment or parts or accessories of any
of them, or household goods, musical instruments,
antiques, pictures, dinghies, boats and/or
ancillary equipment.
(n) Anything mentioned in the General Exclusions in
Section 2 of this policy.
You must take care to look afer your Personal
Possessions and, in particular, your Valuables. They
should be kept on your person or secured in baggage,
which stays with you at all times. If this is not possible
these items should be locked in your accommodation
or safety deposit box. If you dont take precautions
with your Personal Possessions, we may not pay
your claim.
Claims settlement
1. When we settle a claim under this Part of the
policy, we will at our option either:
(a) pay the cost of replacing the item;
(b) make a cash payment to you; or
(c) pay the cost of repairing the item.
2. We will make a deduction for wear and tear for
claims for clothing, including sports clothing.
3. We will deduct an Excess of 50 per Insured
Person under Section a of this Part A.
4. We will not pay the cost of replacing any other
pieces that form part of a set.
PART B PERSONAL ACCIDENT
We will pay one of the items shown below, if during a
Journey, you sustain Bodily Injury which shall solely and
independently of any other cause result, within
12 months, in your:
Item 1 Death 25,000
Item 2 Loss of Limb 25,000
Item 3 Loss of Sight 25,000
Item 4 Total Permanent Disablement 25,000
In addition to anything in the General Exclusions in
Section 2 of this policy, we will not pay any claim
which arises from or is in connection with:
1. Any sickness or disease, naturally occurring or
degenerative condition.
2. A claim under more than one item of this Part B.
3. A Pre-Existing Medical Condition.
4. Your participation in Excluded Activities or
hazardous activities, unless they have been
11
Claims conditions
Conditions in Section 2 of this policy, we will only pay:
1. For travel and accommodation expenses, which
you have pre-paid or contracted to pay, at the
time you realise a claim may be made.
2. Claims that are a result of an accident or illness,
when a Medical Practitioner conrms in writing
that cancellation is medically necessary.
3. If, at the time of booking the Journey, you were not
aware of any reason why it may be cancelled.
for claims which are a result of:
1. Government regulations, excluding where the UK
Foreign & Commonwealth Ofce (FCO) advise
against All Travel to your intended nal destination.
2. Any criminal proceedings.
3. Your nancial circumstances.
4. Strikes or industrial action existing or notied by
declaration of intent, at or prior to the date of
booking your Journey.
5. Your unemployment due to lack of work if you are
self-employed, your promotion or any other
occupational posting other than staf transfer
which is absolutely necessary and which must be
conrmed in writing by your employer.
6. Your disinclination to travel or continue
your Journey.
7. Failure of the tour operator or any provider
of transport or accommodation to full the
Journey booking.
8. Adverse weather conditions.
9. A Pre-Existing Medical Condition unless declared
and accepted by us.
10. The transport operator or their agents refusing to
transport you or an Immediate Family member of
yours, or a travelling companion, because they
consider that you or they are not t to travel.
11. Anyone upon whom the Journey depends receiving
a terminal prognosis prior to the Journey being
booked or the insurance being taken out.
12. A delay of less than 6 hours when travelling for
4 nights or less or 12 hours when travelling for
5 nights or more, leading to you abandoning
the Journey.
13. You failing to notify the travel agent or tour
operator as soon as you become aware of
a reason to cancel the Journey.
14. A medical condition of a member of your Immediate
Family, travelling companion or Close Business
Associate (whether they are travelling or not) who
has been a hospital inpatient in the past 12 months
or been put on a waiting list for hospital treatment.
15. Any treatment or help where, given your physical
or mental condition, you should not have travelled
or it would have been reasonable for you to have
consulted your Medical Practitioner, prior to the
Journey, about whether or not it was appropriate
for you to travel.
16. An Anticipated Event.
disclosed to us and we have conrmed cover
to you.
5. Any complication following a Bodily Injury which is
attributable to your death, Loss of Limb, Loss of
Sight or Total Permanent Disablement.
6. Your claiming for Total Permanent Disablement
when you have retired.
7. An injury which existed prior to commencement of
the Journey.
You must let us know if you are taking part in any
activity which is either the main purpose of your
Journey, or you know there is a good chance you are
going to be taking part in such an activity.
Claims settlement
We will pay the amounts as detailed above to you or
your legal representatives. If you die and do not leave
a will, we will not issue a settlement cheque until the
executors have been appointed.
PART C CANCELLATION
Cancellation cover applies for a Journey before you
leave your Home Address to start the Journey.
Please note!
You must let us know of any medical condition as set
out under What to do if you have a medical
condition in Section 1 of the policy.
What you are covered for:
We will reimburse up to 5,000 per Insured Person, for
Journey deposits and costs, which you cannot recover
from any other source where this is due to:
1. Death or serious injury or illness to you, a companion
upon whom your travel depends, a member of your
Immediate Family, a Close Business Associate (all
resident in the UK) or a relative or friend in whose
home your are intending to stay.
2. You or a travelling companion being required:
(a) For jury service in the UK;
(b) As a witness in a Court in the UK;
(c) To stay at your Home Address following a
serious burglary or attempted burglary, re,
lightning, storm, explosion, impact of aircraf,
earthquake, subsidence, falling trees, riot or civil
commotion, malicious damage, burst pipes or
ood at your Home Address or usual place of
business in the UK, which occurs during the 14
days immediately prior to the Journey starting.
3. You being made unemployed or Redundant.
4. Your pet dog or cat requiring life saving treatment
within 7 days immediately prior to the Journey
starting.
5. You being required for unexpected emergency duty
or posted overseas as a member of the armed
forces, the police, ambulance/re or nursing
service during the intended Journey.
6. The Foreign & Commonwealth Ofce advising
against All travel to your intended destination.
7. A Medical Practitioner advising against travel for
any reason.
8. Your passport or visa being stolen in a burglary
within 7 days of your planned departure and you
cannot obtain a replacement in time.
12
17. You not having the correct passport or visa, or
failing to get police conrmation that your passport
or visa had been stolen in a burglary.
For specic country advice, you can contact the
Foreign & Commonwealth Ofce (FCO) on
0845 850 2829, email
TravelAdvicePublicEnquires@fco.gov.uk
or visit fco.gov.uk
Claims settlement
1. You must provide us with all documentation
reasonably necessary in support of your claim.
Person, with the exception of claims for loss of
holiday deposit, where the Excess payable will be
10 per Insured Person.
By saying reasonably necessary, we mean documents
such as:
(a) A medical certicate in the event of a medical
condition preventing you from travelling.
(b) A booking conrmation/invoice from the company
with which you booked the Journey.
(c) Conrmation of other insurance, which may cover
the loss.
PART D CURTAILMENT OF A JOURNEY
Please note!
Part One: Curtailment due to early return
We will reimburse up to 5,000 per Insured Person, for
unused travel and accommodation expenses, which
you cannot recover from any other source following
Curtailment of a Journey, due to:
1. Death or serious injury or illness to you, a
companion upon whom your travel depends, a
member of your Immediate Family, a Close
Business Associate (all resident in the UK) or a
relative or friend in whose home you are intending
to stay.
2. You or a travelling companion being required:
(a) For jury service in the UK;
(b) As a witness in a Court of law in the UK;
(c) To return to your Home Address following a serious
burglary or attempted burglary, re, lightning,
storm, explosion, impact of aircraf, earthquake,
subsidence, falling trees, riot or civil commotion,
malicious damage, burst pipes or ood at your
Home Address or usual place of business in the UK,
which occurs during the Journey.
We will also provide cover for additional travel expenses
needed to return you to the UK, which have been
authorised by the Emergency Assistance service within
the limit shown above.
Part D1) Catastrophe
If, during your Journey, you can no longer stay at your
pre-booked and prepaid accommodation because of:
re;
storm;
lightning;
avalanche;
explosion;
hurricane;
earthquake;
ood;
tidal wave;
medical epidemic; or
pandemic;
we will pay the necessary extra travel and
accommodation expenses to allow you to continue with
your Journey, or return to the UK if you cannot continue
with your Journey, up to a maximum of 500 per person.
In addition to the General Conditions in Section 2 of
this policy, we will not pay for any claim directly or
indirectly resulting from:
(a) You changing your mind to travel or continue with
your Journey when the local or national authorities
conrm that it is safe to stay: or
(b) Expenses you can recover from elsewhere.
Claims conditions
You must send us:
(a) The original booking invoices and travel documents
showing the dates and times of travel; and
(b) Written conrmation of the disaster from the local
or national authority of the area where it
happened.
Part D2) Homecare
We will pay for emergency and necessary repairs up to
250 to secure your Home Address, while you are on a
Journey, following re, ood or thef.
You must supply written conrmation from the
contractor that the work was urgently required, as
well as a breakdown of the costs incurred and any
receipts for expenses you pay.
Part D3) Recuperative Holiday
If you make a claim under Part E Emergency Medical
Expenses Abroad and we subsequently pay for you to
Curtail that Journey following your hospitalisation Abroad
of at least 5 full days, we will pay for you to take a
recuperative holiday within 3 months of the original
incident, whether in the UK or Abroad, subject to a
maximum of 1,000 for accommodation and travel
expenses only. Any associated costs such as travel
insurance, food or clothing is not covered by this Part D.
You should contact the Emergency Assistance service
as soon as you become aware of any reason why the
Journey may need to be cut short if you dont, we
may be unable to pay your claim.
Please refer to the Medical and Emergency Expenses
Part E of Section 3 of this policy for advice on
relatives stopping with you or travelling to you
if medically necessary.
13
Part One: Emergency Medical Expenses Abroad
We will pay up to 10,000,000 per Insured Person
towards emergency medical, surgical or hospital
treatment (including emergency dental treatment only
for the relief of immediate pain), which is required
whilst you are on a Journey.
We will also provide cover for:
1. Additional travel expenses needed to return you to
the UK on the advice of our Medical Advisor.
2. Extra Accommodation if the length of your Journey
is extended due to your stay in hospital.
3. Up to 2,500 towards the cost of your funeral or
cremation in the country in which death occurs.
4. The cost of a friend or relative, resident in the UK
to be brought to, remain with or escort you back
to the UK on advice of our Medical Advisor,
provided all costs are agreed with our Emergency
Assistance service.
5. The cost of returning your remains to the UK.
Part Two: Emergency Medication for Pre-Existing
Medical Conditions
If we have conrmed, in writing, cover for a Pre-
Existing Medical Condition, we will pay up to 250
towards any expenses incurred in obtaining any
associated medication, which you take on a Journey,
that is lost or stolen (we will not pay claims where you
forgot to take the medication with you).
Part Three: Physiotherapy
We will pay up to 350 if, following Bodily Injury, you
make a valid claim under Part One of this Part E and
you require further physiotherapy treatment on your
return to the UK. This is not a private medical
insurance. If you require emergency treatment, you
must inform the Emergency Assistance service
immediately otherwise we may be unable to pay your
medical expenses.
If you need more than simple outpatient treatment of
the sort you can pay for locally, you should call the
Emergency Assistance service for help and advice.
Claims conditions
In addition to anything mentioned in the General Conditions
in Section 2 of this policy, payment of claims is conditional
upon you:
1. Accepting our decisions concerning the most
suitable, practical and reasonable solution to any
medical emergency, including returning to the UK if
our Medical Advisor conrms you are t to return
to the UK.
2. Contacting the Emergency Assistance service as
soon as possible afer an incident arises (where
costs are likely to be greater than 500) to obtain
authorisation for treatment or return to the UK.
3. Not travelling contrary to medical advice or to
obtain treatment.
4. Not having received a terminal prognosis prior to
the Journey being booked or taking out the
insurance.
Claims conditions
Conditions in Section 2 of this policy, we will only pay:
1. For travel and accommodation expenses, which
you have pre-paid or contracted to pay, at the
time you realise a claim may be made.
2. Claims that are a result of an accident or illness,
when a Medical Practitioner conrms in writing
that Curtailment is medically necessary.
3. Refunds for Curtailment, which have been
calculated based on the number of complete days
lost by you returning early to the UK.
1. Government regulations, excluding where the UK
FCO advise against All Travel to your intended
nal destination.
2. Any criminal proceedings or your nancial
circumstances.
3. Strikes or industrial action existing or notied by
declaration of intent, at or prior to the date of
booking your Journey.
4. Your disinclination to travel or continue your Journey.
5. Failure of the tour operator or any provider
of transport or accommodation to full the
Journey booking.
6. Adverse weather conditions (unless stated as
covered under D1 and D2 of this Part D).
7. A Pre-Existing Medical Condition unless declared
and accepted by us.
8. Anyone upon whom the Journey depends receiving
a terminal prognosis prior to the Journey being
booked or the insurance being taken out.
9. A medical condition of a member of your
Immediate Family, travelling companion or Close
Business Associate (whether they are travelling
or not) who has been a hospital inpatient in the
past 12 months or been put on a waiting list for
hospital treatment.
For specic country advice, you can contact the
Foreign & Commonwealth Ofce (FCO) on
0845 850 2829, email
TravelAdvicePublicEnquires@fco.gov.uk
or visit fco.gov.uk
Claims settlement
Person. By saying reasonably necessary, we mean
documents such as a medical certicate in the
event of a medical condition necessitating your
early return or stay in hospital.
PART E MEDICAL AND EMERGENCY
EXPENSES
Please Note!
14
5. Not awaiting medical treatment or investigations
or tests prior to booking the Journey or before
becoming an Account Holder.
6. Advising us of any change in your health or
circumstances before making any new travel
arrangements, allowing us to conrm in writing
that cover is still applicable.
Exclusions in Section 2 of this policy, we will not pay:
1. Any expenses incurred 12 months afer the
original injury.
2. Any payment in respect of medical treatment
obtained in the UK or outside Europe.
3. Any costs for treatment (including preventative
treatment) in relation to an illness or injury, which
is not essential in the opinion of our Medical
Advisors and could have waited until your return
to the UK.
4. Claims for treatment or returning you to the UK
that are not conrmed as being necessary by our
Medical Advisor.
5. Claims, which arise from a Pre-Existing Medical
Condition, unless declared and accepted by us.
6. Any treatment or aid obtained afer you, in the
opinion of our Medical Advisors, rst became able
to return to the UK.
7. For any claims due to your participation in
Excluded Activities or hazardous activities, unless
you have told us and we have conrmed cover
for you.
8. Any claim for non-emergency treatment, tests or
surgery (including cosmetic surgery and any
complications of cosmetic surgery that you have
travelled for), which is not Directly Related to the
illness or injury, which caused your admittance
into hospital.
9. For single or private room accommodation, unless
it has been deemed medically necessary by our
Medical Advisor.
10. Treatment or services obtained at a health
spa, convalescent or nursing home or any
rehabilitation centre.
11. Any claims which arise from you failing to take
medication, which you knew was required or to be
continued on your Journey. (Except for claims
under Part Two of this Part E.)
12. For treatment for dental work involving the use of
precious metals.
13. For treatment for dental work which is not to
relieve immediate pain only.
14. Claims made under Part Three of this Part E,
where the need for physiotherapy or home help
is not advised by the treating doctor Abroad or
our Medical Advisor prior to your immediate
return home.
15. An Anticipated Event.
16. Any treatment or help where, given your physical
or mental condition, you should not have travelled
or it would have been reasonable for you to have
consulted your Medical Practitioner, prior to you
booking or taking the Journey, about whether or
not it was appropriate for you to travel.
17. For the cost of any phone calls, other than
necessary calls to our Emergency Assistance service.
Please be aware of seemingly large charges for
medication or treatment where possible, contact
the Emergency Assistance service before paying for
any treatment.
Claims settlement
reasonably necessary in support of your claim. By
saying reasonably necessary, we mean documents
such as:
(a) A medical certicate in the event of a medical
condition necessitating your stay in hospital.
(b) Receipts for treatment or medication you
pay for.
2. We will deduct an Excess of 50 per insured
person from outpatient claims, with the exception
of claims where using an EHIC has reduced the
claim. You must have your EHIC with you on your
Journey to benet.
3. Where possible we will deal with the hospital direct.
PART F PERSONAL LIABILITY
We will pay all sums up to 2,000,000 per policy,
which you become legally liable to pay for death or
Bodily Injury to any person or loss of or damage to
their property, which occurs during the period of the
Journey. We will also pay any costs and expenses
awarded against you or incurred by you with our
written consent.
Claims conditions
In addition to anything in the General Conditions in
Section 2 of this policy you must forward any
correspondence onto us, which you receive from the
third party in connection with any incident, which
could cause a claim under this insurance.
In addition to anything in the General Exclusions in
Section 2 of this policy, we will not pay any claim
which arises from:
1. Death or Bodily Injury to your:
(a) Employees;
(b) Family;
(c) Travelling companion/s.
2. Loss of or damage to or caused by property, which
is in the custody or under the control of you, your
employees, your family or your travelling
companion/s.
3. Ownership or occupation of any land or building
(other than occupation only of any temporary
holiday accommodation).
4. The trade, employment, business or profession of
any of you.
5. Ownership, possession or use of any animal,
rearms, mechanically propelled vehicles, vessels
(other than manually propelled water craf) or
aircraf of any description.
15
(c) Lef in any motor vehicle;
(d) If you cannot provide proof that you had the
money in your possession at the time of the loss;
(e) Due to error, omission or depreciation in value;
(f) More specically insured by another policy.
You must take care to look afer your Personal Money.
It should be kept on your person or secured in
baggage, which stays with you at all times. If this is
not possible it should be locked in your personal
accommodation or safety deposit box. If you dont
take precautions with your Personal Money, we may
not pay your claim.
Claims settlement
We will deduct an Excess of 50 per Insured Person.
PART H TRAVEL DELAY AND
TRAVEL ABANDONMENT
A Delay
We will pay you up to 250 for the rst four hours
delay of the pre-booked ight, sailing, train or coach
for additional expenses such as accommodation,
travel, meals and refreshments which arise because
the transport you have checked-in for is delayed
it doesnt cover the cost of telephone calls.
B Abandonment
If your outbound ight from the UK is delayed:
(a) for 6 hours or more on Journeys of up to 4 nights; or
(b) for 12 hours or more on Journeys of more than
4 nights
We will pay you up to 5,000, for unused travel and
accommodation expenses, which you cannot recover
from any other source if you decide to abandon the
Journey and return to your Home Address.
Claims conditions
claim to be considered:
1. You must provide conrmation of the scheduled
departure time as detailed on your travel itinerary
and the actual departure time from the airline.
2. The delay must have been announced afer you
checked in.
3. You must provide receipts conrming any
additional costs you pay.
1. You missing the check-in time as shown in your
travel itinerary for any reason.
2. A strike or any form of industrial action which had been
announced or commenced before you purchased the
travel tickets, obtained conrmation of booking or
before you departed from your Home Address.
6. Any deliberate act or omission by any of you.
7. You acting as a leader of a group participating in
any activity whether hazardous or not.
8. Any agreement unless that liability would have
existed otherwise.
9. Fines imposed by a Court of Law or other
relevant bodies.
10. Racing mechanically propelled vehicles of any kind.
11. Liability covered under any other insurance policy.
When hiring motorised vehicles like cars, mopeds or jet
skis on a Journey, you must ensure that you have
adequate third party liability insurance as this travel
policy will not cover damage that you do to anyone
else or his or her property when you are in charge of
the vehicle.
Claims settlement
You must provide us with all documentation reasonably
necessary in support of your claim. By saying reasonably
necessary, we mean all correspondence received by you
from the person making a claim against you under this Part
F.
PART G PERSONAL MONEY
We will provide cover for up to a maximum of 500 per
Insured Person for Personal Money that is lost or stolen
whilst on your Journey.
We will also provide cover during the 72 hours
immediately before you are due to leave on your
Journey. The cash, currency, notes and coins limit is
500 per Insured Person.
Claims conditions
1. Report any loss to the police within 24 hours of its
discovery and obtain a police report from them.
2. Take all steps to recover property which is lost
or stolen.
3. At all times supervise or take reasonable care of
your money to ensure its safety.
4. Provide us with receipts for the amount of money
you are claiming for to substantiate your claim.
You must provide us with as much information as
reasonably possible to substantiate your claim, i.e. mini
bank statements to show you had the money and
where necessary make every reasonable attempt to
recover your Personal Money.
Exclusions in Section 2 of the policy, we will not pay for
loss, damage, thef or destruction of Personal Money:
(a) Lef in luggage whilst in transit and outside the
control of the Insured Person;
(b) Outside your control, other than when it is kept in
your locked personal accommodation or safety
deposit box as long as force and violence have
been used to gain entry to your locked personal
accommodation or safety deposit box;
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If you miss your departure, please see Part I Missed
Connections and Part J Failure of Public Transport in
this Section of the policy.
Claims settlement
2. No payment shall be made under more than one
item of this Part H.
Person for claims under Section B of this Part H.
such as:
(a) A booking conrmation/invoice from the company
you booked the Journey with.
(b) Conrmation from the carrier of the delay.
PART I MISSED CONNECTIONS
If your rst ight is delayed afer you have checked
in, meaning that you miss your connecting ight and
an alternative ight is not ofered within four hours, we
will pay up to 250 per Insured Person for additional
accommodation, travel expenses, meals and refreshments.
Claims conditions
claim to be considered you must provide conrmation of
your scheduled departure times as detailed on your travel
itinerary and your actual departure times from the airline.
travel itinerary for any reason, other than the
previous ight only being delayed.
2. A strike or any form of industrial action which had been
announced or commenced before you purchased the
travel tickets, obtained conrmation of booking or
before you departed from your Home Address.
Claims settlement
1. You must provide us with all documentation reasonably
necessary in support of your claim. By saying
reasonably necessary, we mean documents such as:
(a) A booking conrmation/invoice from the
company with which you booked the Journey.
(b) Conrmation from the carrier of the delay.
PART J FAILURE OF PUBLIC
TRANSPORT
We will pay up to 1000 per Insured Person for
additional accommodation, travel expenses, meals and
refreshments if you fail to arrive at your departure point
in time to board your booked transport and this is
because of:
1. An accident or breakdown involving your
own vehicle;
2. The scheduled Public Transport taking you to your
departure point not running to timetable.
Claims conditions
claim to be considered you must provide conrmation
of your scheduled departure time as detailed on your
travel itinerary and your actual departure time from the
airline/carrier.
for claims, which are a result of:
travel itinerary for any reason not detailed in the
What you are covered for Section of this Part J.
2. A strike or any form of industrial action which had
been announced or commenced before you
purchased the travel tickets, obtained conrmation
of booking or before you departed from your
Home Address.
3. Missed departure claims due to road trafc
congestion or road closures where you have not
lef reasonable time to reach your departure point
on time or are not travelling by scheduled
Public Transport.
4. If you did not use Public Transport and you missed
your departure because of heavy trafc or road
closures that were not sufciently severe to warrant
reporting on a recognised motoring association
web site or on television, news bulletins or in
the press.
Claims settlement
reasonably necessary in support of your claim. By
saying reasonably necessary, we mean documents
such as:
(a) A booking conrmation/invoice from the
company with which you booked the Journey.
(b) Conrmation of your late arrival from
the carrier.
PART K LOSS OF PASSPORT/
DRIVING LICENCE
We will pay up to 750 per Insured Person if your
passport or driving licence is destroyed, lost or stolen
Abroad for additional accommodation and travel
expenses whilst you obtain necessary documentation
to re-enter the UK.
Claims conditions
claim to be considered you must report the incident to
the police in the country where the loss occurred within
24 hours and obtain a copy of the police report.
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What you are not covered for (exclusions) (see also
General Exclusions in Section 2 of this policy)
You are not covered for any claim arising from or
relating to:
1. Defending your legal rights in claims against you.
2. Illness or injury which develops gradually or is not
caused by a specic or sudden accident.
3. Psychological injury or mental illness unless it
results from a specic or sudden accident that has
caused Bodily Injury to you.
4. Action against another person who is insured by
this policy.
5. Legal Costs that relate to a period before we have
accepted your claim in writing.
6. Legal Costs if you stop or settle a claim, or
withdraw instructions from the Solicitor, without
good reason. If this applies, you will then have to
refund any costs paid by us during your claim.
7. Fines, penalties, compensation or damages which
you are ordered to pay by a Court.
8. Loss or damage that is insured under another
Part or Section of this policy or any other
insurance policy.
Claims Conditions
If you do not keep to these conditions, we may:
(a) refuse or withdraw from any claim;
(b) claim back from you costs paid by us; or
(c) do all of the above.
You must do the following:
Send us full details of your claim in writing as soon
as possible and in any event no later than 180
days afer the date you knew about or should have
known about the incident giving rise to the claim.
Send us any other information that we ask for.
(You must pay any costs involved in providing this
information.)
If we ask, you must tell the Solicitor to give us any
documents, information or advice that they have
or know about.
Fully co-operate with the Solicitor and us, and not
take any action that has not been agreed by your
Solicitor or by us.
Keep us up to date with the progress of your claim.
Tell us if the Solicitor refuses to continue to act for
you or if you withdraw your instructions.
Tell us if anyone makes a payment into Court or
ofers to settle your claim.
Tell your Solicitor to claim back all costs that you
are entitled to and pay to us all costs that we
have paid.
Get our agreement to stop, settle, negotiate or
withdraw from a claim.
Appointing a Solicitor:
If we accept your claim we, or a Solicitor we
choose, will try to settle the matter without having
to go to Court.
If it is necessary to take your claim to Court, or if
there is a conict of interests, you can choose the
Solicitor to act for you. Any Solicitor you choose
1. Any destruction, loss or thef which occurred prior
to the start date of your Journey.
2. Any costs incurred in replacing the passport or
driving licence.
Claims settlement
You must provide us with all documentation reasonably
necessary in support of your claim.
such as:
(a) A copy of the police report.
(b) Receipts for any additional accommodation and
travel expenses.
PART L HOSPITAL BENEFIT
If we provide cover under Part E Medical and
Emergency Expenses, we will also pay you 50 for
every complete 24 hours that you spend in hospital
(the maximum amount we will pay per Insured Person
is 400). The purpose of this Part L is to provide
extra cash to cover telephone calls and any other
incidental expenses that you cannot claim for from
any other source.
any claim:
1. Under this Part L, when we have not provided
cover under Part E Medical and Emergency
Expenses.
2. Which occurs due to your participation in Excluded
Activities or hazardous activities, unless you have
told us and we have conrmed cover to you.
PART M LEGAL COSTS
Before you incur any Legal Costs, you must report your
claim to the Legal Helpline. The 24 hour phone number
for practical UK legal advice in connection with your
Journey and for reporting a Legal Costs claim is
0845 246 2071 (+44 845 246 2071 from Abroad).
We will pay:
1. For Legal Costs to help you claim damages or
compensation:
for injury, illness or death which happens during
your Journey.
following a dispute about an agreement you
have for your Journey.
The most we will pay for all costs will be 50,000 for
any claim or claims arising from any one incident.
2. Up to 250 for the rst consultation that you
arrange with a local Solicitor if you are arrested or
held by authorities during your Journey.
Subject to the exceptions and conditions of this Part M
of the policy we agree to provide this cover if:
any legal proceedings will be carried out by a
Court which we agree to; and
we and your solicitor agree that it is more likely
than not that you will be successful with your claim
for damages.
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will be appointed to act for you in line with our
standard terms of appointment.
You are responsible for all Legal Costs they charge
but your policy will cover them as long as you keep
to the policy conditions.
You must not enter into any agreement relating to
charges with the Solicitor without getting our
permission rst.
If a Solicitor refuses to continue acting for you with
good reason, or if you dismiss them without good
reason, your cover will end immediately unless we
agree to appoint another Solicitor.
You must tell your solicitor to do the following:
Get our written permission before instructing
a barrister or an expert witness.
Tell us immediately if it is no longer more likely than
not that you will be successful with your claim.
We can do the following:
Contact the Solicitor at any time, and he or she
must co-operate fully with us at all times.
Decide to settle your claim by paying you the
compensation you are likely to be awarded by a
Court instead of starting or continuing your claim
or legal proceedings.
Refuse to pay further Legal Costs if you do not
accept an ofer or payment into Court to settle a
claim which we or your Solicitor consider should
be accepted.
Refuse to pay further Legal Costs if it is no longer
more likely than not that you will be successful with
your claim.
Disputes
You may refer any disagreement between you and us
to the Financial Ombudsman Service, which is a service
ofered to you free of charge. (See Section 1 of this
policy for details of our complaints procedure.)
You also have the right to refer any disagreement
between you and us to arbitration (where an
independent person, known as an arbitrator, makes a
decision to settle the dispute). The arbitrator will be a
solicitor, barrister or other suitably qualied person that
you and we agree on. If we cannot agree, the
arbitrator will be chosen by the president of the Law
Society (or other similar organisation) for that part of
the United Kingdom whose law governs this Part of the
policy. We and you must keep to the arbitrators
decision. Whoever loses the arbitration will pay for all
the costs and expenses of the arbitration. General
Conditions a, b, c, f, h and j in Section 2 of this policy
do not apply to this Part M.
PART N ADDITIONAL ASSISTANCE
SERVICES
1. Pre-travel advice Prior to departure, you may
call us on 0125 230 8792 for travel information
relating to:
Customs regulations;
Currency limits and rules;
Banking procedures and opening hours;
Health, inoculation requirements, epidemics,
AIDS risks and availability of specied
medicines; or
Visa requirements and procedures.
2. Luggage care Outside the UK.
To help search, nd and deliver lost luggage when
the usual channels have failed. The baggage tag
and the property irregularity report must be
available in order for us to help.
3. Property emergency service Outside the UK.
Access is provided to the domestic telephone line
0125 230 8792, which is a 24-hour-a-day
emergency service where we will arrange for a
tradesman to efect repairs to an Insured Persons
Home Address, should damage occur, rendering it
unsafe, insecure or resulting in unreasonable
discomfort to the occupants. The Insured Person
will be responsible for all charges associated with
efecting the repair.
4. Port/airport assistance If an Insured Person is
delayed en route to the departure port or airport
and there is a possibility of missing the ight or
crossing, we will liaise with the carrier to advise of
your late arrival and if necessary with your
permission, make alternative ight or crossing
arrangements. The Insured Person will be
responsible for all charges associated with the
alternative ight or crossing arrangements.
PART O MUGGING
This Part O is in addition to any insured expenses under
Part E (Medical and Emergency Expenses) and also
payments under Part L (Hospital Benet).
If an Insured Person is Mugged while on a Journey and
sufers actual bodily harm as a direct result, we will pay
50 for each continuous 24 hours spent as an
in-patient, up to a maximum of 500 per Insured
Person.
Exclusions in Section 2 of this policy, we will not pay for
claims which are a result of any incident where you do
not obtain a police report of the Mugging, conrmation
of your injuries and period of in-patient treatment.
PART P EXTENDED KENNEL,
CATTERY OR PARKING COSTS
If your dog or cat is in a licensed kennel or cattery or
your car is in a car park in the UK during your Journey
and your return is delayed due to your sickness, injury
or hospitalisation, we will pay you up to 500 towards
the additional charges you incur.
for claims where you do not obtain conrmation from
our Medical Advisor that the delay was medically
necessary.
PART Q DENTAL EXPENSES
We will pay up to 100 for each Insured Person towards
dental treatment in the UK, following an incident
Abroad which gives rise to a claim under Part E
(Medical and Emergency Expenses) of this policy.
Claims conditions
Conditions in Section 2 of this policy, payment of
claims is conditional upon you providing conrmation
from your Medical Practitioner that they recommend
treatment.
Exclusions in Section 2 of this policy, we will not pay:
1. Unless the total claim amount exceeds 50.
2. Any claims which are not supported by a certicate
from a Medical Practitioner in the UK.
PART R WINTER SPORTS
JOURNEYS UP TO 22 DAYS
R1) Ski Pack
Where you are unable to use your Ski Pack on advice
from our Medical Advisor, we will provide up to 150
per week for your unused Ski Pack, which you originally
pre-booked in the UK.
R2) Ski Equipment
If, during the Journey your Ski Equipment is damaged,
lost or stolen, we will pay up to 400 per Insured
Person for replacements.
R3) Hired skis
If your own Ski Equipment is damaged, lost or stolen,
we will provide up to 200 per Insured Person to hire
replacement equipment for the remainder of your
Journey.
R4) Piste closure
If the skiing facilities in your pre-booked resort are
closed in their entirety due to lack of or too much
snow, we will pay up to 10 per day for you to travel
to an alternative site. If there are no alternative sites
available, we will compensate you 30 for each full
day you are unable to ski.
R5) Avalanche closure
We will pay up to 200, if, following an avalanche,
land-slide or land-slip your arrival or departure from
the ski resort is delayed and you have Extra
Accommodation expenses as a direct result.
R6) Physiotherapy following a skiing accident
If we pay a claim under Part E of this policy, and this
claim is as a direct result of a ski accident, we will pay
up to 350 towards physiotherapy which is
recommended by a Medical Practitioner on your
immediate return to the UK.
R7) Delayed Ski Equipment
Up to 100 towards the cost of hiring replacement Ski
Equipment necessities, if your own Ski Equipment is
delayed in reaching you on your outward Journey for at
least 12 hours and you have a written report from the
carrier (i.e. airline, shipping company etc.) or tour
representative - receipts will be necessary in the event
of a claim.
Claims conditions
1. Return damaged Ski Equipment to your Home
Address for inspection.
carriers within 3 days of the incident if it occurred
in transit.
3. Report the loss or thef to the police authorities
in the country where the incident occurred within
24 hours of discovery and obtain a copy of the
police report.
4. Take all reasonable steps to recover Ski Equipment
that is lost or stolen.
5. Keep all baggage tags and travel tickets for
submission to us when making a claim.
Any amount we pay you under Part R7) Delayed Ski
Equipment will be refunded to us if your own Ski
Equipment proves to be permanently lost, as you will
be able to claim for your lost Ski Equipment under Part
R2) Ski Equipment.
for claims:
1. Which have not been conrmed as being medically
necessary by our Medical Advisor.
2. For Ski Equipment, which is more than 5 years old.
3. For hired equipment not veried as lost or
damaged by an ofcial receipt from the Ski
Equipment hire shop.
4. Following your deliberate, wilful or malicious
damage or carelessness or neglect.
5. Which occur whilst Ski Equipment is lef in a motor
vehicle.
vermin, atmospheric or climatic conditions,
7. For damaged Ski Equipment, which has not been
returned to your home for inspection by us.
8. Under Parts R4) and R5) when:
Your Journey in Europe is between 1 June and
1 December each year.
Conrmation of the closure is not obtained from
a local representative.
Not all skiing facilities are closed.
Where the skiing conditions are known or
are public knowledge at the time of booking
the Journey.
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Claims settlement
We will pay one or a combination of the benets for as
long as such conditions prevail at your resort but,
in any case, not exceeding the period of the Journey.
We will deduct an Excess of 50 per Insured Person
from claims under Part R2 Ski Equipment.
PART X HACK
In the event that your outbound or homeward transport
is hi-jacked, we will pay you 50 for each and every
24 hours you are held hostage, up to a maximum of
500 per insured person.
Exclusions in Section 2 of the policy we will not pay for
claims which are a result of:
1. Any claim if you, your family or any business
connections have engaged in activities that could
be expected to increase the risk of hi-jack.
2. Any incident for which you cannot provide written
proof from either the carrier or the police.
SECTION 4: ADDITIONAL
OPTIONAL COVER
PART T BUSINESS COVER
1. Baggage
We will provide up to 3,000 to cover Business
Equipment and Business Samples which are lost,
damaged or stolen during a Journey Abroad. The
Single Article limit is 1,000.
2. Emergency replacement items
If your bags are lost for more than 4 hours in
transit on your outbound Journey from the UK, we
will pay up to 500 for you to buy essential
replacement items.
3. Hiring replacements
We will pay up to 500 towards hiring replacement
Business Equipment for the duration of the Journey
Abroad if yours is lost, damaged or stolen whilst on
a Journey and is not returned to you.
4. Business colleague
If you are hospitalised for more than 3 days or
repatriated due to injury or illness or die, we will
pay up to 1,500 towards the cost of a return
travel ticket for one colleague to replace you.
5. Accommodation and travel expenses
We will pay up to 1,500 towards the cost of Extra
Accommodation if, due to your Bodily Injury, illness
or adverse weather conditions the Journey has to
be extended beyond the nal scheduled day.
Claims conditions
24 hours of its discovery.
3. Take all steps to recover property which is lost or
stolen.
carriers within 3 days of the incident or, where you
have reported the loss to the police authorities in
the country where the loss occurred, within 24
hours of discovery and obtain a copy of the report.
6. Not abandon any property to us.
7. Provide us with receipts for the items you are
claiming for to substantiate your claim.
possible to substantiate your claim and where necessary
make every attempt to recover your Business Equipment
or Business Samples.
for loss, damage, thef or destruction of Business
Equipment and Business Samples:
1. Which are kept in your locked personal
accommodation or safety deposit box and force
and violence has not been used to gain entry to
your locked personal accommodation or safety
deposit box.
2. That are lef in any motor vehicle.
4. Being shipped as freight or under a bill of lading.
5. Which are made of china, glass or similar
fragile materials.
7. Which are lms, tapes, cassettes, cartridges, or
discs that you have used or recorded on other than
their value as unused material when we will pay
the makers latest list price.
8. Which are perishable goods, bottles or cartons
and their contents or any damage caused by
these items.
You must take care to look afer your Business
Equipment and Business Samples. If you dont take
precautions with your property, we may not pay your
claim.
Claims settlement
1. When we settle a claim under this Part T of the
(b) make a cash payment to you;
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2. We will make a deduction for wear, tear
and depreciation.
Person for claims under Section 1 of What you
are covered for in this Part T.
PART U GOLF COVER
1. Baggage
We will pay up to 1,500, in the event that your Golf
Equipment is damaged, lost or stolen whilst on a
Journey Abroad.
2. Hiring replacements
If you are unable to take part in any of your pre-booked
rounds of golf because your Golf Equipment is lost in
transit Abroad and not restored to you within 4 hours,
we will pay up to 250 to hire replacements.
3. Cancellation and Curtailment
We will pay up to the limit shown in either Part C or D,
if you have to cancel or Curtail a Journey Abroad
because you have sustained a Bodily Injury or illness
which prevents you from playing golf.
4. Green fees
We will pay you up to 250 towards the loss of non-
refundable pre-paid green fees that you are unable to
use Abroad following your Bodily Injury.
5. Travel delay
If the ship, train or aircraf on which you are pre-
booked is delayed, we will pay you up to 250 towards
the cost of non-refundable pre-paid green fees that
you were unable to use as a direct result of the delay.
Claims conditions
3. Take all steps to recover property which is lost
or stolen.
7. Provide us with receipts for the items you are
claiming for to substantiate your claim.
8. Provide conrmation from a Medical Practitioner
that you are unable to participate due to Bodily
Injury or illness.
possible to substantiate your claim and where
necessary make every attempt to recover your Golf
Equipment if it is stolen.
Exclusions in Section 2 of this policy, we will not
pay for loss, damage, thef or destruction of
Golf Equipment:
1. Which is kept in your locked personal
accommodation and force and violence has not
been used to gain entry to your locked personal
accommodation.
2. That is lef in any motor vehicle, unless they are
kept in the Secure Area of the motor vehicle and
force and violence is used to gain entry to the
vehicle.
4. Being shipped as freight or under a bill of lading.
6. More specically insured by another policy.
You must take care to look afer your Golf Equipment. If
you dont take precautions with your Golf Equipment,
we may not pay your claim.
Claims settlement
1. We will make a deduction for wear and tear.
2. We will deduct an Excess of 50 per Insured Person
under Sections 1 and 3 of What you are covered
for in this Part U.
3. You must provide conrmation from the carrier of
the number of hours delay.
PART V WEDDING COVER
If the betrothed Partner is not insured by this policy we
will extend cover under all Parts and Sections when the
wedding or civil partnership has been booked to take
place Abroad.
1. Attire
We will provide cover for up to a maximum of 1,500
per Insured Couple for replacement Attire that is lost,
damaged, stolen or destroyed whilst on your Journey
Abroad.
2. Rings
Your rings for the ceremony are covered for up to 250
in total, per Insured Couple, should they be lost, stolen
or destroyed whilst on a Journey Abroad.
3. Gifs
The cost of repair, if economical, or the cost of
replacements if your gifs which have been taken or
bought on a Journey are lost, stolen or damaged. The
maximum we will pay is 1,000.
4. Photographs and Video Recordings
We will provide up to 750 towards reprinting
photographs or retaking video recordings, if:
(a) They are lost, stolen or destroyed whilst on a
Journey Abroad.
21
(b) Your pre-booked professional photographer is
unable to full his obligations due to illness, injury
or unforeseen transport problems and you have to
make alternative arrangements.
Claims conditions
3. Take all steps to recover property which is lost or
stolen.
7. Provide us with receipts or other proof of purchase
for the items you are claiming for to substantiate
your claim.
possible to substantiate your claim and where necessary
make every attempt to recover your possessions.
claims:
1. Where force and violence has not been used to
gain entry to your locked personal accommodation
or safety deposit box.
2. For any items lef in any motor vehicle, unless they
are kept in the Secure Area of the motor vehicle
and force and violence is used to gain entry to
the vehicle.
vermin, and atmospheric or climatic conditions,
4. For any items being shipped as freight or under
a bill of lading.
5. For items made of china, glass or similar
fragile materials.
6. Caused by delay, detention, seizure or conscation
by Customs or other ofcials.
7. For lms, tapes, cassettes, cartridges, or discs that
you have used or recorded on other than their
value as unused material when we will pay the
makers latest list price (excluding claims made
under Section 4 of What you are covered for in
this Part W).
8. For perishable goods, bottles or cartons and their
contents or any damage caused by these items.
9. For property more specically insured by
another policy.
You must take care to look afer your possessions. If you
dont take precautions with your property, we may not
pay your claim.
Claims settlement
1. When we settle a claim under this Part V of the
(b) make a cash payment to you;
2. We will make a deduction for wear and tear for
claims for clothing.
3. We will deduct an Excess of 50 per
Insured Person.
PART W HAZARDOUS ACTIVITIES
Where you have pre-booked the following activities
before departing on a Journey and paid the appropriate
premium to us, this insurance will cover your
participation in the following activities outside the UK
and within Europe:
Abseiling;
Ballooning;
Bobsleighing;
Bungee jumping;
Glacier skiing/walking;
Hang-gliding;
Heli-skiing;
Paragliding;
Parascending;
Parachuting;
White water rafing; or
Use of skeletons.
Claims conditions
Experts holding the relevant qualications must
supervise your participation in these activities.
We may record calls.
22
NatWest, Registered Ofce: 135 Bishopsgate, London EC2M 3UR.
Registered Number: 929027, England and Wales, and underwritten by U K Insurance Limited,
registered address: The Wharf, Neville Street, Leeds LS1 4AZ. Registered number: 1179980.
Both are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct
Authority and the Prudential Regulation Authority. NWB6792 30 September 2013

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