Valacich Test

Information Systems Today, 4e (Valacich/Schneider)
Chapter 1 Managing in a Digital orld

1) The Apple I included the following innovation:
A) keyboard.
B) floppy disk drive.
C) color graphics.
) all of the above
!) Apple created an online "usic store called:
A) #yTunes.
B) iTunes.
C) Apple Tunes.
) eTunes.
$) In !%%&' Apple was critici(ed for which of the following)
A) *ricing too high
B) +ack of e,waste progra"s
C) -rgono"ic proble"s
) .teve /ob0s salary
1) 2hich of the flowing is 34T a product "arketed by Apple)
A) i*od
B) iTunes
C) irive
) 3ewton
&) A 55555555 is a professional who is relatively well educated and creates' "odifies' and6or
synthesi(es knowledge as a funda"ental part of his6her 7ob.
A) technician
B) CI4
C) 2eb"aster
) knowledge worker
8) 2hich of the following is 9A+.- regarding professionals who work with infor"ation)
A) They generally "ake "ore "oney than their industrial counterparts.
B) They have better career opportunities.
C) The nu"ber of infor"ation workers is declining.
) Continuous learning is essential because of changing infor"ation needs.
1
Copyright : !%1% *earson -ducation' Inc. *ublishing as *rentice ;all
<) The =new econo"y= is:
A) better "anage"ent of finances.
B) people working with their brains instead of their hands.
C) changing political environ"ent.
) the Internet.
>) The =new econo"y= is also known as:
A) knowledge econo"y.
B) the digital society.
C) the network era.
) All of the above.
?) 4ur =new econo"y= has been described as a knowledge society. The key factor in building a
knowledge society is:
A) "oney.
B) education.
C) politics.
) the Internet.
1%) In the =new econo"y= so"e people have access to infor"ation technology and others do not.
This contrast over available technology is called:
A) the digital divide.
B) parity.
C) the Internet gap.
) the 2orld 2ide 2eb gap.
11) The integration of econo"ies throughout the world' enabled by technological progress' is
called:
A) integration.
B) globali(ation.
C) e@uali(ation.
) outsourcing.
1!) Alobali(ation does not include which of the following changes:
A) econo"ic changes.
B) cultural changes.
C) syste"atic changes.
) technological changes.
!
1$) 55555555 is6are co"binations of hardware' software' and teleco""unications networks that
people build and use to collect' create' and distribute useful data' typically in organi(ational
settings.
A) Technology
B) Business
C) Bouters
) Infor"ation syste"s
11) Infor"ation syste"s are co"binations of 55555555 that people build and use to collect'
create' and distribute useful data' typically in organi(ational settings.
A) hardware
B) software
C) teleco""unications networks
) All of the above.
1&) Infor"ation syste"s are co"binations of hardware' software' and teleco""unications
networks that people build and use to collect' create' and distribute useful data' typically in
55555555 settings.
A) organi(ational
B) operational
C) strategic
) interfir"
18) Cnprocessed' unfor"atted words and nu"bers are known as:
A) infor"ation.
B) data.
C) binary code.
) inputs.
1<) A long unfor"atted nu"ber "ight be a phone nu"ber' a social security nu"ber' or a bank
account nu"ber. 2hen dashes' co""as' or so"e other for"atting features are added' the nu"ber
beco"es useful and "eaningful. Thus' data has been transfor"ed into:
A) knowledge.
B) infor"ation.
C) digits.
) outputs.
$
1>) 2hich of the following is 34T true about knowledge)
A) Dnowledge is a body of governing procedures.
B) Dnowledge is wisdo".
C) Dnowledge is needed to understand relationships between different pieces of infor"ation.
) Dnowledge is used to organi(e or "anipulate data.
1?) =Accu"ulated knowledge= is also known as:
A) data.
B) wisdo".
C) infor"ation technology.
) infor"ation.
!%) Infor"ation technology includes all of the following BCT:
A) hardware.
B) people.
C) teleco""unications.
) server.
!1) 9ro" si"plest to "ost co"pleE' which is the proper order)
A) ata' infor"ation' wisdo"' knowledge
B) ata' knowledge' wisdo"' infor"ation
C) ata' infor"ation' knowledge' wisdo"
) Dnowledge' data' wisdo"' infor"ation
!!) 55555555 enables you to apply concepts fro" one do"ain to a new situation or proble".
A) Infor"ation
B) 2isdo"
C) ata
) Dnowledge
!$) In looking at the difference between technologies and infor"ation technologies' it should be
noted that infor"ation technologies use 55555555 technologies as building blocks and then
co"bines the" with co"puting and networking technologies.
A) syste"
B) co"puter
C) innovative
) "achine
1
!1) In !%%>' Money "aga(ine listed all the following 7obs as =Best /obs for the 3eEt ecade=
-FC-*T:
A) software engineer.
B) co"puter6IT analyst.
C) financial adviser.
) lawyer.
!&) IB#' -. and Accenture work in which specific field of infor"ation syste")
A) 9inancial
B) ;ealth,care
C) -ducation
) Consulting
!8) 4utsourcing is:
A) when 7obs are perfor"ed by lower paid workers in other countries.
B) when work is done by teleco""uting.
C) when 7obs are perfor"ed by an e"ployee of the fir" in another location.
) when 7obs are done by e"ployees outside of nor"al working hours.
!<) Co"panies such as IB#' -lectronic ata .yste"s G-.)' and Accenture play an i"portant
support role in I.. These co"panies are known as:
A) change agents.
B) chip "anufacturers.
C) educational fir"s.
) consulting fir"s.
!>) 2hen considering typical I. careers and salary ranges' 7ob categories usually include the
following -FC-*T:
A) sales.
B) develop"ent.
C) "aintenance.
) "anage"ent.
!?) CI4 stands for:
A) Chief Infor"ation 4fficer.
B) Corporate Infor"ation 4nline.
C) Chief Intelligence 4fficer.
) Corporate Identification 4ffice.
&
$%) 2hich eEecutive,level person is responsible for overseeing and "anaging the organi(ation0s
infor"ation syste"s)
A) Chief Dnowledge 4fficer
B) Chief Technology 4fficer
C) Chief Infor"ation 4fficer
) Chief 4perations 4fficer
$1) In the last 1%,1& years which of the following challenges have faced CI4s)
A) Tight budgets
B) Cnreasonable eEpectations
C) ;igh dis"issal rates GCI4s being fired)
) All of the above.
$!) A 55555555 reports to the CI4 and is responsible for "anaging day,to,day operations of all
aspects of I. within one particular division' plant' functional business area or product unit.
A) pro7ect "anager
B) syste"s "anager
C) I. planning "anager
) I. director
$$) 2hat does one call the highest,ranking I. "anager who is responsible for strategic planning
and I. use throughout the fir")
A) 2eb"aster
B) I. director
C) CI4
) *ro7ect "anager
$1) 2hich I. "anager is responsible for coordinating and "anaging all new syste"s pro7ects)
A) *ro7ect "anager
B) .yste"s "anager
C) 4perations "anager
) evelop"ent "anager
$&) 2hich I. "anager is responsible for "anaging a particular new syste"s pro7ect)
A) *ro7ect "anager
B) .yste"s "anager
) Application develop"ent "anager
8
$8) 2hich I. "anager is responsible for "anaging a particular eEisting syste")
A) #aintenance "anager
B) Infor"ation center "anager
C) #anager of e"erging technologies
) .yste"s "anager
$<) 2hich I. "anager is responsible for developing an enterprise,wide hardware' software' and
networking architecture and for planning for syste"s growth and change)
A) #anager of e"erging technologies
B) I. planning "anager
C) 3etwork "anager
) I. director
$>) 2hich I. "anager is responsible for supervising the day,to,day operations of the data and6or
co"puter center)
A) 4perations "anager
B) I. planning "anager
C) .yste"s "anager
) Account eEecutive
$?) 2hich I. "anager is responsible for coordinating support for "aintenance of all syste"s
software Gfor eEa"ple' operating syste"s' utilities' progra""ing languages' and so on))
A) .yste"s progra""ing "anager
B) 3etwork "anager
) *ro7ect "anager
1%) 2hich I. "anager is responsible for forecasting technology trends and for evaluating and
eEperi"enting with new technologies)
A) Teleco""unications "anager
B) #aintenance "anager
C) Business "anager
) #anager of e"erging technologies
11) 2hich I. "anager is responsible for "anaging one piece of the enterprise,wide network)
A) I. planning "anager
B) 4perations "anager
C) 3etwork "anager
) Teleco""unications "anager
Answer: C
*age Bef: 18
<
1!) 2hich I. "anager is responsible for "anaging ethical and legal use of infor"ation syste"s
within the fir")
A) Huality assurance "anager
B) Auditing or co"puter security "anager
C) I. planning "anager
) CI4
1$) 2hich I. "anager is responsible for developing and "onitoring standards and procedures to
ensure that syste"s within the fir" are accurate and of good @uality)
A) Auditing or co"puter security "anager
B) CI4
C) Huality assurance "anager
) *ro7ect "anager
11) 2hich I. "anager is responsible for "anaging the fir"0s 2orld 2ide 2eb site)
A) atabase ad"inistrator
B) Teleco""unications "anager
C) 3etwork "anager
) 2eb"aster
1&) 2hich I. "anager is responsible for "anaging I. services such as help desks' hot lines'
training' consulting' and so on)
A) Infor"ation center "anager
B) #aintenance "anager
C) .yste"s "anager
) Account eEecutive
18) 2hich I. "anager is responsible for coordinating applications progra""ing efforts)
A) *ro7ect "anager
B) .yste"s progra""ing "anager
) *rogra""ing "anager
1<) 2hich I. "anager is responsible for coordinating and "anaging the entire voice and data
network)
A) 4perations "anager
B) atabase ad"inistrator
C) Teleco""unications "anager
) 3etwork "anager
>
1>) The business co"petency area for I. professionals:
A) is "ore strategic than technical.
B) sets the" apart fro" others who have only technical skills.
C) is the easiest to outsource.
) 3one of the above.
1?) According to the =;ot .kills for !%1% and Beyond= which of the following is =Cold= for
Technology Infrastructure and .ervice .kills)
A) .yste" analysis
B) *rogra""ing
C) .yste"s design
&%) I. personnel today eEhibit the ability to integrate all of the following skill areas -FC-*T:
A) technical.
B) business.
C) syste"s.
) financial.
&1) The technical co"petency area for I. professionals includes:
A) knowledge and skills in networking' hardware' and software.
B) knowledge of business processes.
C) knowledge of 2eb design.
) All of the above.
&!) 2hile so"e I. professionals have only technical skills' others stand out for having a @uality
that enables the" to understand G1) syste"s develop"ent and integration' G!) co"pleE proble"
solving' and G$) "anage"ent of technical personnel. This @uality is called:
A) "anage"ent.
B) technical s"arts.
C) syste"s develop"ent.
) syste"s co"petency.
&$) .yste"s co"petency is another area in which the I. professional can:
A) show that they know how to build and integrate syste"s.
B) solve co"pleE proble"s and syste"s pro7ects.
C) "anage those with only technical knowledge and skills.
) All of the above.
?
&1) 2hich of the following is considered to be one of the "ore traditional categories that are
used to describe infor"ation syste"s)
A) Transaction processing syste"s
B) #anage"ent infor"ation syste"s
C) ecision support syste"s
) All of the above.
&&) Today' infor"ation syste"s:
A) are clearly delineated a"ongst these "a7or syste"s categories.
B) often span several categories.
C) can not be categori(ed at all.
) clearly belong to two of the categories.
&8) All of the following categories used to describe infor"ation syste"s cannot be easily
categori(ed -FC-*T:
A) eEecutive infor"ation syste"s.
B) custo"er relationship "anage"ent syste"s.
C) enterprise resource planning syste"s.
) supply chain "anage"ent syste"s.
&<) 4ffice auto"ation syste"s provide:
A) word processing tools.
B) spreadsheet tools.
C) personal productivity tools.
) All of the above.
&>) 2hich type of infor"ation syste" is used to support eEecutive,level decision "aking)
A) -Eecutive infor"ation syste"
B) -Epert syste"
C) -nterprise resource planning syste"
) Transaction processing syste"
&?) 2hich type of infor"ation syste" is used to produce detailed infor"ation to help "anage a
fir" or a part of the fir")
B) #anage"ent infor"ation syste"
1%
8%) 2hich type of infor"ation syste" is used to support day,to,day business event data at the
operational level of the organi(ation)
B) #anage"ent infor"ation syste"
81) 2hich type of infor"ation syste" provides analysis tools and access to databases in order to
support @uantitative decision "aking)
B) -Epert syste"
C) ecision support syste"
) Intelligent syste"
8!) 2hich type of infor"ation syste" is used to e"ulate or enhance hu"an capabilities)
B) -Epert syste"
C) ecision support syste"
) Intelligent syste"
8$) 2hich type of infor"ation syste" co"prises a collection of technology,based tools to enable
the generation' storage' sharing' and "anage"ent of knowledge assets)
A) ata "ining and visuali(ation syste"
B) Collaboration syste"
C) -Epert syste"
) Dnowledge "anage"ent syste"
81) 2hich type of infor"ation syste" is used to create' store' and analy(e spatial data)
A) ata "ining and visuali(ation syste"
B) Aeographic infor"ation syste"
C) -Epert syste"
) Dnowledge "anage"ent syste"
8&) 2hich type of infor"ation syste" is used to support the functional areas within a fir")
A) Custo"er relation "anage"ent syste"
B) -nterprise resource planning syste"
C) 9unctional area infor"ation syste"
11
88) 2hich type of infor"ation syste" supports the interaction between a fir" and its custo"ers)
B) -lectronic co""erce syste"
C) -Eecutive support syste"
8<) 2hich type of infor"ation syste" supports and integrate all facets of the business' including
planning' "anufacturing' sales' "arketing' and so on)
B) 9unctional area infor"ation syste"
8>) 2hich type of infor"ation syste" supports the coordination of suppliers' product or service
production' and distribution)
B) 9unctional area infor"ation syste"
) .upply chain "anage"ent syste"
8?) 2hich type of infor"ation syste" enco"passes a collection of technology,based tools to
enable the generation' storage' sharing and "anage"ent of knowledge assets.
B) Dnowledge "anage"ent syste"
C) 4ffice auto"ation syste"
<%) 4ne thing that has forced I. people to i"prove both their operations and their relationship
with users is:
A) users had started developing their own applications.
B) the shift fro" "ainfra"e co"puters to client6server co"puting.
C) changes in technology.
) All of the above.
<1) The +ondon,;eathrow International Airport pro7ect co"pleted in !%%> is an eEa"ple of an
infor"ation syste" that:
A) was outsourced.
B) was downsi(ed.
C) has great results because of superior planning.
) was i"ple"ented very poorly and had proble"s fro" the start.
1!
<!) 3icholas Carr argued that as IT beco"es "ore pervasive' it will beco"e "ore:
A) ubi@uitous.
B) uni@ue.
C) unusual.
) unnecessary.
<$) on Tapscott argued co"panies with what fail often)
A) Bad business "odels
B) Bad IT invest"ent
C) Bad hardware 6 software
Chapter ! "#eling $lo%ali&ation Thro#gh Information Systems
1) Alobali(ation has been enabled by:
A) innovation.
B) technological progress.
C) increased population.
) all of the above.
-) A and B are correct.
!) 2hich of the following events interrupted Alobali(ation !.%)
A) The Areat epression
B) 2orld 2ar I
C) 2orld 2ar II
) All of the above.
$) uring Alobali(ation 1.%' 55555555 were the pri"ary entities globali(ing.
A) individuals and s"all groups
B) fa"ilies
C) countries
) co"panies
1) uring Alobali(ation $.%' 55555555 were the pri"ary entities globali(ing.
A) individuals and s"all groups
B) fa"ilies
C) countries
) co"panies
1$
&) The fall of the Berlin 2all:
A) "arked the end of the Cold 2ar.
B) opened up new "arkets for products.
C) gave co"panies access to a talented labor pool.
) All of the above.
8) The first "ainstrea" web browser was called:
A) 3etscape
B) 4pera.
C) 9irefoE.
) Internet -Eplorer.
<) e facto standards contributing to Alobali(ation $.% include all of the following -FC-*T:
A) #icrosoft 2ord.
B) Adobe Acrobat.
C) *ay*al.
) eBay.
>) 2eb sites allowing users to add' re"ove' or edit content are called:
A) wikis.
B) blogs.
C) browsers.
) online diaries.
?) 2al,#art has recently introduced 55555555 tags into their supply chain.
A) price
B) anti,theft
C) B9I
) C.I
1%) Co"panies setting up entire factories in China is an eEa"ple of:
A) offshoring.
B) outsourcing.
C) in,sourcing.
) on,shoring.
11
11) 55555555 refers to the delegation of a co"pany0s core operations to a subcontractor that
speciali(es in that operation.
A) 4ffshoring
B) 4utsourcing
C) In,sourcing
) 4n,shoring
1!) Asse"bly plants located on the #eEican side of the C...,#eEican border are called:
A) #eEinanitas.
B) #a@uiladoras.
C) #anufactorias.
) 9abricados.
1$) 2hich of the following is not a service that is being outsourced)
A) *reparation of taE returns
B) Telephone support
C) Beading of F,rays
) All of the activities above can be outsourced.
11) 2hich of the Asian outsourcing destination countries has the highest relative geopolitical
risk)
A) China
B) #alaysia
C) *hilippines
) Thailand
1&) 2hich of the following A"erican outsourcing destination countries has the highest -nglish
proficiency)
A) Argentina
B) Bra(il
C) Costa Bica
) #eEico
18) 2hich of the following is a reason for co"panies to outsource business activities)
A) To reduce ti"e to "arket
B) To increase process efficiencies
C) To outsource noncore activities
) All of the above.
1&
1<) 55555555' the reversal of outsourcing to overseas locations' enco"passes the use of
locations closer to the ho"e country in ter"s of geographical' political' linguistic' econo"ic' or
cultural distance.
A) Inshoring.
B) 3earshoring.
C) 4ffshoring.
) Backshoring.
1>) 2hich of the following is 34T considered a geoecono"ic challenge of operating in a digital
world)
A) e"ographic
B) -Epertise
C) Ti"e (one differences
) Internet access
1?) The -C data protection directive is an eEa"ple of which type of challenge)
A) *olitical syste"
B) Begulatory
C) ata sharing
) Individual freedo"
!%) ifferences in network infrastructures throughout the world are an eEa"ple of which type of
challenge)
A) Internet access and individual freedo"
B) Infrastructure related reliability
C) Begulatory
) *olitical syste"
!1) 55555555 are govern"ent,i"posed fees to regulate the flow of goods and services in and out
of a country
A) -Eport regulations
B) -"bargoes
C) Tariffs
) Huotas
!!) AGn) 55555555 is a type of eEport regulation concerning the flow of goods and services'
typically li"iting Gor prohibiting) trade with one particular country.
A) eEport regulation
B) e"bargo
C) tariff
) @uota
18
!$) The C... govern"ent atte"pts to isolate the Cuban govern"ent econo"ically using:
A) eEport regulations.
B) e"bargoes.
C) tariffs.
) @uotas.
!1) 55555555 are directed at li"iting the eEport of certain goods to other countries.
B) -"bargoes
C) Tariffs
) Huotas
!&) *roducts such as "issile or encryption technology underlie:
B) e"bargoes.
C) tariffs.
) @uotas.
!8) 55555555 are regulations per"itting foreign businesses to eEport only a certain nu"ber of
products to a specific country.
B) -"bargoes
C) Tariffs
) Huotas
!<) 9oreign co"panies such as Toyota are producing goods in the C... to "ini"i(e the effect of:
B) e"bargoes.
C) tariffs.
) @uotas.
!>) The -C data protection directive li"its:
A) Internet freedo".
B) personal rights to access data.
C) transborder data flows.
) electronic co""erce.
1<
!?) 2hich of the flowing countries is 34T considered =ene"y of the Internet= by the =Beporters
without Borders=)
A) Belarus
B) Thailand
C) Iietna"
) 3orth Dorea
$%) 2hich of the following outsourcing destinations has the lowest average annual salary for
eEperienced progra""ers)
A) India
B) *hilippines
C) #alaysia
) China
$1) i"ensions on which cultures differ include:
A) uncertainty avoidance.
B) concept of ti"e.
C) life focus.
) all of the above.
$!) 55555555 is a cultural characteristic e"phasi(ing the i"portance of the collective6group over
the individual in society.
A) Collectivis"
B) *ower distance
C) Cncertainty avoidance
) Aroup think
$$) 55555555 is a cultural characteristic that reflects the eEtent to which a culture has a longer,
or shorter,ter" orientation.
A) +ife focus
B) Concept of ti"e
C) Ti"e focus
) *unctuality
$1) 55555555 is a cultural characteristic e"phasi(ing the i"portance of the individual over the
collective6group in society.
A) +ife focus
B) Individualis"
C) .elfishness
) -gocentris"
1>
$&) 55555555 is a cultural characteristic related to how different societies view authority and
hierarchical structures.
A) *ower distance
B) 4bedience
C) 4besity
) Authoritarianis"
$8) 55555555 reflects degree to which a society is characteri(ed by "asculine @ualities' such as
assertiveness' or by fe"inine characteristics' such as nurturance.
A) #asculinity6fe"ininity
B) Assertiveness
C) 3urturance
) +ife focus
$<) 55555555 is a cultural characteristic related to the risk,taking nature of a culture.
A) Bisk aversion
B) Cncertainty avoidance
C) 9ear of future conse@uences
) Bisk seeking
$>) 55555555 reflects the eEtent to which a culture focuses on the @uantity versus the @uality of
life.
A) +ife focus
B) +ife center
C) Huantity of life orientation
) Huality of life orientation
$?) 2hich of the following countries ranks highest in individualis")
A) Australia
B) Austria
C) #eEico
) *eru
1%) 2hich of the following is "ost likely to be considered a do"estic co"pany)
A) Insurance co"pany
B) Car "anufacturer
C) Consu"er goods co"pany
) Barber shop
1?
11) A 55555555 business strategy is best suited for operation in "arkets differing widely.
A) "ultido"estic
B) global
C) transnational
) All strategies are e@ually well suited.
1!) 2hich of the following is a weakness of the "ultido"estic business strategy)
A) iffering product offerings li"it econo"ies of scale
B) Inability to react to local "arket conditions
C) ifficult to "anage
) *ersonnel overhead
1$) 2hich of the following is a weakness of the global business strategy)
11) 2hich of the following is a weakness of the transnational business strategy)
1&) A "ultido"estic infor"ation syste"s strategy is characteri(ed by 55555555 syste"s
A) centrali(ed
B) decentrali(ed
C) distributed
) ho"ogeneous
18) A global infor"ation syste"s strategy is characteri(ed by 55555555 syste"s
A) centrali(ed
B) decentrali(ed
C) distributed
) ho"ogeneous
!%
1<) A transnational infor"ation syste"s strategy is characteri(ed by 55555555 syste"s
A) centrali(ed
B) decentrali(ed
C) distributed
) ho"ogeneous
1>) A 55555555 infor"ation syste"s strategy is characteri(ed by "ultiple networks between the
ho"e office and the subsidiaries.
A) global
B) transnational
C) "ultinational
) hybrid
1?) A 55555555 infor"ation syste"s strategy is characteri(ed by local databases.
A) global
B) transnational
C) "ultido"estic
) hybrid
&%) A 55555555 infor"ation syste"s strategy is characteri(ed by data sharing between the ho"e
office and the subsidiaries.
A) global
B) transnational
C) "ultinational
) hybrid
Chapter ' Val#ing Information Systems In(estment
1) Technology is said to 55555555 when we take a "anual process Gdone by hand) and use
co"puters to perfor" the task.
A) auto"ate
B) infor"ate
C) strategi(e
) co"pete
!) 55555555 is using technology as a way to help co"plete a task within an organi(ation faster'
"ore cheaply' and with' perhaps' a greater accuracy and6or consistency.
A) Auto"ating
B) +earning
C) .trategi(ing
) *rocessing
!1
$) Technology is said to 55555555 when it provides infor"ation about its operation and the
underlying work process that it supports.
A) innovate
B) conglo"erate
C) do"inate
) infor"ate
1) A 55555555 organi(ation is defined as an organi(ation that is =skilled at creating' ac@uiring'
and transferring knowledge' and at "odifying its behavior to reflect new knowledge and
insights.=
A) technical
B) learning
C) profitable
) strategi(ing
&) AGn) 55555555 allows organi(ations to track and learn trends' allowing for future planning of
resource distribution.
A) efficient approach
B) learning approach
C) auto"ating approach
) strategy approach
8) The "ost effective approach is the:
A) a co"bination of the technical and auto"ating approaches.
B) learning approach.
C) auto"ating approach.
) a co"bination of the auto"ating and learning approaches.
<) In a corporate setting' =55555555= involves for"ing a vision of where the organi(ation needs
to head' setting ob7ectives and perfor"ance targets' and crafting a strategy to achieve the desired
results.
A) co"petitive advantage
B) best,cost provider
C) strategic planning
) total @uality "anage"ent
>) +ow cost leadership strategy' differentiation strategy' and best,cost provider strategy are
eEa"ples of strategic planning for:
A) TH#.
B) infor"ating.
C) organi(ational learning.
) co"petitive advantage.
!!
?) Co"panies like Target and ell Co"puters' which offer the best prices for goods and6or
services' are using aGn):
A) low,cost leadership strategy.
B) differentiation strategy.
C) best,cost provider strategy.
) organi(ational strategy.
1%) Co"panies like *orsche' 3ordstro"' and IB#' which offer better products or services than
their co"petitors' are using aGn):
11) Co"panies like 2al,#art' which offer products or services at co"petitive prices' are using
aGn):
1!) 2hich of the following is 34T a source of co"petitive advantage)
A) Achieving higher costs than rivals
B) .uperior custo"er service
C) Achieving lower costs than rivals
) ;aving a well,known brand na"e
1$) In order to be successful' an organi(ation needs to:
A) have a clear vision.
B) focus invest"ents on infor"ation syste"s and technologies.
C) differentiate the"selves fro" the co"petition.
) All of the above.
11) 55555555 are new technologies' products' or services that eventually surpass the eEisting
do"inant technology or product in a "arket.
A) Innovator0s ile""a
B) Innovation *roduction
C) *rocessing Innovation
) isruptive Innovation
!$
1&) In an organi(ational conteEt' what is a value chain)
A) The process of adding value throughout an organi(ation
B) Csing technology to enhance operations
C) Aaining a strategic advantage
) Ad"inistration of a business
18) The five phases of value chain analysis include all of the following -FC-*T:
A) outbound logistics.
B) service.
C) sales and "arketing.
) co"puter technology.
1<) A syste" that uses the Internet for business,to,business interaction is called aGn):
A) eEtranet.
B) intranet.
C) privileged network.
) network topology.
1>) 2hich of the following is 34T i"proving the value chain)
A) I"proving procure"ent processes
B) Increasing operating costs
C) #ini"i(ing "arketing eEpenditures
) .elling "ore products
1?) 2hat is a co"puter,aided design syste")
A) The use of co"puters to design state,of,the,art' high,@uality products
B) Csing co"puters to do architecture
C) .oftware that generates innovated designs and artistic patterns
) Co"puter software that dictates the best co"petitive strategy for your co"pany
!%) 2hen considering the best technology to fit with a co"petitive strategy' would co"puter,
aided design be a good fit with a low,cost leader strategy)
A) Jes
B) 3o
C) .o"eti"es' it depends on the type of organi(ation.
) +ow,cost leader is not a typical organi(ational strategy.
!1
!1) #aking the 55555555 is the process of building and presenting the set of argu"ents that
show that an infor"ation syste" is adding value to the organi(ation.
A) organi(ational chart
B) organi(ational case
C) law case
) business case
!!) =#aking the business case= for an infor"ation syste" "eans:
A) conducting business process reengineering GB*B).
B) identifying the value provided by an infor"ation syste" to the organi(ation or its
constituents.
C) choosing the best infor"ation syste".
) choosing the best organi(ational strategy.
!$) In the last few decades' it has often been observed that while I. eEpenditures Gsalaries'
nu"ber of I. staff' etc.) have risen' productivity has not increased at the sa"e rate. This
observation is referred to as:
A) inflation.
B) underperfor"ance.
C) the =productivity paradoE.=
) the cost of doing business.
!1) The reason I. eEpenditures have risen but productivity has not risen at the sa"e pace is hard
to eEplain. 4ne or "ore of the contributing factors have to do with:
A) govern"ent regulation' co"pleE taE codes' "ore co"pleE products' and e"ployee behavior
such as playing software ga"es' 2eb,surfing' and e,"ailing friends.
B) new technology is harder to use and "ore co"plicated.
C) "anage"ent eEpectations of productivity gains are unrealistic.
) spending is out of control in "ost co"panies.
!&) 9ro" a productivity standpoint' syste" efficiency is an i"portant concept. A proble"
associated with syste" efficiency is:
A) that "anage"ent doesn0t understand or doesn0t care about syste" efficiency.
B) that syste" efficiency is ha"pered by co"puter speed.
C) it is often confused with custo"er relationship "anage"ent.
) the difficulty in "easuring benefits associated with the syste".
!&
!8) *roductivity fro" infor"ation syste"s is difficult to de"onstrate because:
A) effectiveness i"prove"ents are difficult to "easure.
B) a ti"e lag "ay occur between syste" i"ple"entation and the ti"e when benefits are reali(ed.
C) I. "ay benefit a particular fir"' but not the industry as a whole.
) All of the above.
!<) In ter"s of the productivity paradoE' the failure of strategic infor"ation syste"s can not be
eEplained by the theories that they are:
A) beneficial for one organi(ation' but not for all.
B) redistributing the pie.
C) a wash for the industry as a whole.
) "aking the whole pie bigger.
!>) An eEa"ple of I. "is"anage"ent is:
A) building a bad syste".
B) i"ple"enting a syste" poorly.
C) relying on technology to fiE a proble" that is really funda"ental to the business process.
) All of the above.
!?) 2hen "anagers "ake their business case for an infor"ation syste"' they usually base their
argu"ents on all of the following -FC-*T:
A) freedo".
B) faith.
C) fear.
) facts.
$%) 2hen "aking a successful business case' =Argu"ents based on beliefs about organi(ational
strategy' co"petitive advantage' industry forces' custo"er perceptions' "arket share' and so on=
are known as:
A) argu"ents based on faith.
B) argu"ents based on fear.
C) argu"ents based on fact.
!8
$1) 2hat type of argu"ent is this: =I know I don0t have good data to back this up' but I0"
convinced that having this CB# syste" will enable us to serve our custo"ers better=)
A) An argu"ent based on faith
B) An argu"ent based on fear
C) An argu"ent based on fact
$!) 2hen "aking a successful business case' =Argu"ents based on the notion that if the syste"
is not i"ple"ented' the fir" will lose out to the co"petition or' worse' go out of business= are
known as:
$$) 2hat type of argu"ent is this: =If we don0t i"ple"ent this -B* syste" we0ll get killed by our
co"petitors because they0re using these syste"s=)
$1) A highly regulated industry can use I. to 55555555 and ensure co"pliance with regulations.
A) control processes
B) "ature its business
C) reduce volatility
) beco"e the do"inant force
$&) *orter0s five forces include:
A) co"petitors' new entrants' custo"ers' suppliers' distributors.
B) custo"ers' suppliers' distributors' "iddle"en' stockholders.
C) stockholders' suppliers' distributors' custo"ers' co"petitors.
) co"petitors' custo"ers' suppliers' new entrants' substitutes.
$8) *robably the "ost i"portant factor that can affect I. invest"ent is the nature of 55555555 in
the industry.
A) co"petition or rivalry
B) technology
C) custo"er service
) "arketing
!<
$<) 2hen "aking a successful business case' =Argu"ents based on data' @uantitative analysis'
and6or indisputable factors= are known as:
$>) 2hat type of argu"ent is this: =This analysis shows that i"ple"enting the inventory control
syste" will reduce errors by &%K and pay for itself within 1> "onths=)
$?) All of the following are co"petitive forces fro" *orter0s Co"petitive 9orces "odel
-FC-*T:
A) substitute products.
B) online sellers.
C) potential new entrants into the "arket.
) bargaining power of suppliers.
1%) The "ost co""on way to "ake an argu"ent based on fact' where convincing @uantitative
analysis proves the benefits outweigh the costs' is:
A) to look at industry trends.
B) hire independent consultants.
C) to de"onstrate what co"petitors are doing.
) a cost,benefit analysis.
11) Costs that are one,ti"e costs that are not eEpected to continue after the syste" is
i"ple"ented are called:
A) tangible costs.
B) intangible costs.
C) recurring costs.
) nonrecurring costs.
!>
1!) The cost of e"ployee salaries and benefits is an eEa"ple of:
A) intangible costs.
B) recurring costs.
C) high,risk costs.
) infrastructure costs.
1$) 55555555 costs are ongoing costs that occur throughout the life cycle of syste"s
develop"ent' i"ple"entation' and "aintenance.
A) Intangible costs
B) Becurring costs
C) ;igh risk costs
) Infrastructure costs
11) The largest recurring costs are usually:
A) personnel costs.
B) co"puter e@uip"ent costs.
C) software costs.
) "arketing costs.
1&) 55555555 costs are those that are easily identified and that are easy to recogni(e and track.
A) Tangible costs
B) Intangible costs
C) Becurring costs
) 3onrecurring costs
18) 55555555 costs are those that are hard to @uantify' that is' they are difficult to evaluate and
track.
A) Tangible costs
B) Intangible costs
C) Becurring costs
) 3onrecurring costs
1<) Benefits such as reduction in order entry errors' increase in the custo"er reach of a new
2eb,based syste"' etc. are eEa"ples of:
A) tangible benefits.
B) intangible benefits.
C) recurring costs.
!?
1>) Benefits such as i"proved perception of the fir" and faster turnaround on order fulfill"ent
are eEa"ples of:
A) tangible benefits.
B) intangible benefits.
C) recurring costs.
1?) 2hen presenting the business case for a new infor"ation syste"' the case "ay be "ade to:
A) the I. "anager.
B) co"pany eEecutives.
C) the steering co""ittee.
) All of the above.
&%) The I. eEecutive:
A) is an intangible cost.
B) is a nonrecurring cost.
C) is not in a position to "ake reco""endations to decision "akers.
) has overall responsibility for "anaging I. develop"ent' i"ple"entation' and "aintenance.
&1) This group typically represents each of the functional areas within the fir".
A) .tockholders
B) #anage"ent
C) The steering co""ittee
) I. "anagers
&!) 4ne of the best ways to "ake a business case for a new syste" is to:
A) convert benefits to "onetary ter"s.
B) take the C-4 out to lunch and talk to hi"6her privately.
C) gain influence or control of the eEecutive co""ittee.
) take your case to corporate stockholders.
&$) A good strategy for "aking a business case is to:
A) devise proEy variables.
B) assess the value of the IT infrastructure.
C) "easure what is i"portant to "anage"ent.
) All of the above.
$%
&1) All of the following strategies for presenting a business case to "anage"ent for an
infor"ation syste" are valid -FC-*T:
A) "easure what is i"portant to e"ployees.
B) assess the value of the IT infrastructure.
C) convert benefits to "onetary ter"s.
) devise proEy variables.
&&) 2hen direct @uantification of financial benefits is difficult' an alternative is the use of
55555555' which are "easures of changes in ter"s of perceived value.
A) work profile "atrices
B) proEy variables
C) outside consultants
) steering co""ittees
&8) If you use "easures of perceived value changes to the organi(ation in the conteEt of "aking
a business case' you can co""unicate these differences in ter"s of percentages' increases' or
decreases Gwhatever best conveys the benefits). These changes are de"onstrated by using:
A) work profile "atrices.
B) proEy variables.
C) outside consultants.
) steering co""ittees.
&<) ;ot issues with senior "anage"ent include:
A) cycle ti"e Gti"e to process an order).
B) custo"er feedback.
C) e"ployee "orale.
) All of the above.
&>) Bubin0s four categories for assessing the value of IT infrastructure includes:
A) econo"ic' architectural' operational' and regulatory value.
B) eEternal bench"arks' useful fra"eworks' IT spending' and profitability.
C) interoperability' portability' scalability' and co"patibility.
&?) The "indset of "anagers in the past was to think about infor"ation syste"s as aGn)
55555555. #anagers "ust view I. as aGn) 55555555.
A) necessary evilL asset
B) co"petitive advantageL liability
C) resourceL eEpense
) eEpenseL overhead
$1
8%) A co"pany is said to have 55555555 when it has gained an edge over its rivals.
A) a "onopoly
B) profitability
C) a co"petitive advantage
) a co"puter advantage
81) .ir /ohn #addoE was @uoted in 1??? as saying' =The "ost i"portant discoveries of the neEt
&% years are likely to be ones of which we cannot now 55555555.=
A) afford
B) invent
C) even conceive
) co"pute
8!) 55555555 are new technologies' products' or services that eventually surpass the eEisting
do"inant technology or product in the "arket.
A) isruptive innovations
B) elayed innovations
C) isruptive laggards
) Custo"er relationship "anage"ent syste"s
8$) 2hen looking at the diffusion of innovations0 .,shaped curve' sales pick up when the
55555555 and the 55555555 begin to adopting the innovation
A) late adoptersL laggards
B) innovatorsL laggards
C) early adoptersL early "a7ority
) late "a7orityL late adopters
81) The ter" 55555555 is generally used to "ean the use of the Internet and related technologies
that support interactive purchasing. The ter" 55555555 is used "ore broadly to "ean the use of
nearly any infor"ation technologies to support business.
A) e,businessL e,co""erce
B) e,co""erceL e,business
C) e,technologyL e,business
) e,co""erceL e,technology
$!
8&) The four consecutive stages of Choosing' #atching' -Eecuting' and Assessing "ake up the:
A) .yste" evelop"ent +ife Cycle.
B) 9unctional Area Assess"ent .yste".
C) -Eecutive Infor"ation .yste".
) -,Business Innovation Cycle.
88) To be successful in e,business it is i"portant to "atch new technologies with:
A) econo"ic opportunities.
B) new co"puters.
C) new e"ployees.
) new businesses.
8<) 3ew technologies that are anticipated to have an i"pact on businesses are called:
A) vaporware.
B) innovative growth.
C) e"erging technologies.
) fir"ware.
8>) The -,Business Innovation Cycle @uestions the conventional wisdo" that:
A) databases can keep pace with rapid technological changes.
B) "arketing dictates which type of technology should be used.
C) econo"ic opportunities eEist.
) e"erging technologies are useful.
8?) Co"petitive advantage gained by using infor"ation syste"s is usually:
A) per"anent' because innovation tends to be ongoing.
B) a slow process because technology changes slowly.
C) long lasting because the -,Business Innovation Cycle is cyclical.
) short,lived because co"petitors can copy e"erging infor"ation syste"s.
<%) The eEa"ple of I;. video cassette recorders GICBs) winning out the "arketplace over
technologically superior Beta"aE illustrates that:
A) e"erging technology always entails risk.
B) ICBs follow the -,Business Innovation Cycle.
C) the best products always win the battle for consu"er products.
) technology is "ore i"portant than "arketing.
$$
<1) The prediction that the nu"ber of transistors that could be s@uee(ed onto a silicon chip
Gwhich correlates to "icrochip processing speed) doubles every 1> "onths is called:
A) a coincidence.
B) technological innovation.
C) co"petitive advantage.
) #oore0s +aw.
<!) Before an organi(ation can deploy new syste"s well' its people' structure' and processes
"ust be:
A) knowledge workers.
B) "ore technical than its rivals.
C) capable of adapting well to change.
) young and innovative.
<$) 9or an organi(ation to deploy e"erging infor"ation syste"s successfully they "ust have:
A) a tolerance for risk.
B) a tolerance of uncertainty.
C) a tolerance of proble"s.
) All of the above.
Technology )riefing *d(anced Topics and Trends in Managing the Information
Systems Infrastr#ct#re
+ard,are - Soft,are
1) C*C stands for:
A) co"puter processing unit.
B) control progra" unit.
C) central processing unit.
) character parsing unit.
!) 55555555 devices transfor" inputs into outputs.
A) 4utput
B) Input
C) *rocessing
) Internet
$1
3) -ntering batch data can be done with all of the following devices -FC-*T:
A) scanners.
B) keyboard.
C) bar code.
) character reader.
1) TeEt recognition software:
A) reads teEt as audible speech.
B) converts handwritten teEt into characters Gas if typed on a keyboard).
C) converts speech into teEt.
) analy(es handwriting and identifies forgeries.
&) 55555555 are a special type of credit card with a "agnetic strip' a "icroprocessing chip' and
"e"ory circuits.
A) ."art cards
B) .canners
C) Intellisense cards
) isc,cards
8) A process called 55555555 "akes it possible for your co"puter to digiti(e spoken words and
display the" on the co"puter "onitor.
A) teEt recognition
B) speech recognition
C) Internet Belay Chat GIBC)
) ."all Talk
<) 55555555 uses a ca"era to send a se@uence of "oving i"ages in a co"pressed for" over the
Internet.
A) .trea"ing audio
B) .trea"ing video
C) .trea"ing input
) .trea"ing output
>) 9iEed length binary code is called:
A) A.CII.
B) A3.I.
C) 3or"al teEt.
) %s and 1s.
$&
?) The co"puter0s 55555555 contains all of the co"ponents that do the actual processing work of
the co"puter.
A) foundation
B) "ain "e"ory
C) control unit
) "otherboard
1%) The 55555555 is the co"puter0s brain. It perfor"s' coordinates' and "anages all the
calculations and instructions of the co"puter.
A) register
B) central processing unit
C) control unit
) BA# "e"ory
11) A te"porary storage location where data "ust reside while it is being processed or
"anipulated is called:
A) a register.
B) an arith"etic6logic unit.
C) cache.
) pri"ary storage.
1!) A s"all block of "e"ory used by processors to store those instructions "ost recently or "ost
often used is called:
A) a register.
B) an arith"etic6logic unit.
C) cache.
) pri"ary storage.
1$) 2hen considering ele"ents of co"puter ti"e' one "illionth of a second is called a:
A) "illisecond.
B) "icrosecond.
C) nanosecond.
) picosecond.
11) Begisters' cache' rando" access "e"ory GBA#)' and read,only "e"ory are eEa"ples of:
A) co"puter ti"e.
B) central processing units.
C) pri"ary storage.
) secondary storage.
$8
1&) Infor"ation per"anently stored on a hard disk' diskette' C,B4# disk' or tape' is called
55555555 storage.
A) pri"ary
B) secondary
C) tertiary
) per"anent
18) BAI Gredundant array of independent disks) is a type of:
A) B4#.
B) BA#.
C) pri"ary storage.
) hard drive.
1<) A 55555555 is used to solve "assive co"putational proble"s.
A) superco"puter
B) "ainfra"e
C) "idrange co"puter
) workstation.
1>) The "ainstay of large corporate co"puting has been large' high,powered co"puters called
55555555.
A) "ainfra"es
B) superco"puters
C) network co"puters
) *As
1?) AGn) 55555555 co"puter is a "icroco"puter with "ini"al "e"ory and storage designed to
connect to networks to use resources provided by servers.
A) server
B) network
C) workstation
) "idrange
!%) These are also called subnotebooks or netbooks Ge.g. Asus -ee *C):
A) network *C.
B) ultra "obile *C.
C) tablet *C.
) "idrange.
$<
!1) 55555555 consists of progra"s' or sets of instructions' that tell the co"puter to perfor"
certain processing functions.
A) ;ardware
B) .oftware
C) 9ir"ware
) ACIs
!!) Another na"e for a co"puter0s syste" software is the:
A) operating syste".
B) application software.
C) syste" architecture.
) co""and based syste".
!$) 55555555 software is the collection of software that controls the basic functions of the
co"puter. That is' it coordinates the interaction between hardware devices' peripherals'
application software' and users.
A) .yste"s
B) Applications
C) Integration
) Co""and
!1) 55555555 is an eEa"ple of open source software:
A) 4.6$?%.
B) Apple Deynote.
C) #.,4..
) +inuE.
!&) A 55555555 archives or saves a copy of selected files fro" the hard disk to a diskette or to
tapes.
A) backup
B) defrag"entation
C) conversion
) device driver
!8) 55555555 converts frag"ented files stored on a hard disk into contiguously stored files that
will load "ore rapidly.
A) 9ile conversion
B) ata co"pression
C) 9ile defrag"entation
) ata recovery
$>
!<) This operating syste"' the first graphical,based operating syste"' debuted in 1?>1 and runs
on Apple #acintosh personal co"puters:
A) 4.6$?%.
B) #ac 4..
C) #.,4..
) +inuE.
!>) 55555555 is a proprietary operating syste" developed specifically for large IB# "ainfra"e
syste"s.
A) 4.6$?%
B) C3IF
C) 4. F
) +inuE
!?) This operating syste"' especially popular for use on 2eb servers' was designed in 1??1 by a
9innish university student and is known for its security' low price' and adaptability:
A) 4.6$?%.
B) C3IF.
C) 4. F.
) +inuE.
$%) 55555555 allows the recovery of da"aged or erased infor"ation fro" hard disks or floppy
disks.
A) isk and data recovery
B) ata co"pression
C) efrag"entation
) Backup
$1) 55555555 allows "ore data to be stored on a disk.
A) Backup
B) isk recovery
C) 9ile conversion
) ata co"pression
$?
$!) 55555555 allowGs) new hardware added to your syste" to function with the operating
syste".
A) 9ile conversion
B) evice drivers
C) ata co"pression
) efrag"entation
$$) The advantages of off,the,shelf application software include all of the following -FC-*T:
A) low cost.
B) proble" specificity.
C) fast procure"ent.
) low risk.
$1) 55555555 refers to syste"s software' applications' and progra""ing languages in which the
source code Gi.e.' the actual progra" code) is freely available to the general public for use and6or
"odification.
A) Business infor"ation syste"s
B) 4ffice auto"ation software
C) *ersonal productivity software
) 4pen source software
$&) A progra" that translates an entire progra" Gwritten in a particular progra""ing language)
into "achine language is called aGn):
A) integrator.
B) co"piler.
C) co"pressor.
) detailer.
$8) 2hich co"puter language is one of the "ain languages used to develop applications in
artificial intelligence)
A) /ava
B) *ascal
C) +I.*
) 94BTBA3
1%
$<) 2hich co"puter language' developed in 1?8%' was the first language designed for business
software and is fre@uently used for transaction processing applications on "ainfra"es)
A) 94BTBA3
B) C4B4+
C) *ascal
) Basic
$>) 2hich ob7ect,oriented co"puter language' developed by .un #icrosyste"s in the early
1??%s' is a popular Internet progra""ing language because it is highly portable fro" one "ake
of co"puter to another)
A) ;T#+
B) /ava
C) +I.*
) CMM
$?) A progra" that translates a progra""ing language into "achine language one line at a ti"e
is called aGn):
A) co"piler.
B) interpreter.
C) detailer.
) co"pressor.
1%) 3atural language' which uses true -nglish sentences' to co""unicate with the co"puter is
an eEa"ple of a 55555555 ,generation language.
A) second
B) third
C) fourth
) fifth
11) 4utco"e,oriented language' like those used to eEecute @ueries' is an eEa"ple of a 55555555,
generation language.
A) second
B) third
C) fourth
) fifth
11
1!) 55555555 languages allow progra""ers to group data and progra" instructions together into
"odules that can be "anipulated by the progra""er.
A) 4b7ect,oriented
B) .econd generation
C) Artificial intelligence
) Co"piled
1$) A characteristic of ob7ect,oriented progra""ing is 55555555' which refers to the fact that
when one class of ob7ects is defined' all other ob7ects with the sa"e characteristics are
auto"atically defined by the sa"e ter"s.
A) inheritance
B) encapsulation
C) ob7ect,connectivity
) ownership
11) A teEt,based language with codes or tags used for developing 2eb pages is called 55555555.
A) .H+
B) Iisual Basic
C) CMM
) ;T#+
1&) 55555555 languages provide interactive co"ponents to a 2eb page. These languages let you
build scripts directly into ;T#+ code.
A) Interactive
B) .cripting
C) Asse"bly
) Iisual
18) CA.- stands for:
A) co"prehensive,assess"ent software enterprise.
B) co"pressed,archive syste" event.
C) co"puter,aided software engineering.
) co"puter,architecture syste" event.
1!

Valacich Test

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Valacich Test

Uploaded by

Copyright:

Available Formats

Information Systems Today, 4e (Valacich/Schneider)

Chapter 1 Managing in a Digital orld

You might also like