Example of P&P of Client Condentiality

Privacy and Condentiality

We recognise that we hold a position of trust in holding personal and sensitive information. MNC
Community Care Options has a strong commitment to maintaining the privacy and condentiality of
clients of our service.
In compliance with the following legislation Australian Privacy Act 2001, NSW Privacy and
Personal Information Protection Act 1998 and the NSW Health Records and Information Privacy
Act 2002 our service adheres to the following privacy principles -
our service only collects personal/sensitive information which is directly related to a function or
activity of our service
we will only use fair and lawful means to collect information
we will collect personal information directly from an individual if it is reasonably practicable
to do so. If information is collected from a third party, we will advise the client of the
information collected
our staff, prior to collection or as soon as practicable, inform clients from whom they seek
personal/sensitive information the purpose of the collection of the information, any third;
party to whom information will be given
personal/sensitive information is only used for the purposes which are relevant
our service strives to ensure the information collected is of good quality, objective, accurate,
up to date, relevant and not too intrusive
our service takes reasonable steps to protect the personal information we hold from misuse
and loss, and from unauthorised access, modication or disclosure
clients have a right to access their personal information
our service does not disclose personal information to anyone else except-
with the consent of the person
to prevent a serious and imminent threat to a persons life or health
as required or authorised by law
where reasonably necessary for the enforcement of criminal or revenue law.


Grievance form - A grievance is dened as a formal written complaint. The complaint alleges a
wrong doing, inequity or injustice committed by a person or company against another.

Client consent form - written documents in order for clients to receive services provided by an
organisation. This means that the client agree adhere to the rules and regulations of the
organisation. It is also means for the organisation to nd out their preferences. It also protects the
rights of client and organisation.


Hazard Report form - hazard information identied by any employee through observations,
categories of the hazard and concern information are maintained in hazard report form, it is very
important for the company that the employee / workmen to identies, monitor and help to secure
regular activity by appointing hazard identication reporting to management.