Total Quality Management (tqm) is a management approach focusing on the improvement of quality and performance in all functions, departments, and processes. It enales management to adopt a strategic approach to quality and put more e!ort on prevention rather than on inspection. Through TQM, companies increase customer satisfaction, reduce costs, and foster team wor.
Total Quality Management (tqm) is a management approach focusing on the improvement of quality and performance in all functions, departments, and processes. It enales management to adopt a strategic approach to quality and put more e!ort on prevention rather than on inspection. Through TQM, companies increase customer satisfaction, reduce costs, and foster team wor.
Total Quality Management (tqm) is a management approach focusing on the improvement of quality and performance in all functions, departments, and processes. It enales management to adopt a strategic approach to quality and put more e!ort on prevention rather than on inspection. Through TQM, companies increase customer satisfaction, reduce costs, and foster team wor.
Total Quality Management (TQM) is a management approach focusing on the
improvement of quality and performance in all functions, departments, and
processes across the company to provide quality services which exceed customer expectations. TQM expands the scope of quality of every department from top management to lower level employees. It enales management to adopt a strategic approach to quality and put more e!ort on prevention rather than on inspection. Through TQM, all employees are trained in a professional manner and encouraged to ma"e decisions on their own to improve the overall quality and attain higher standards. This is "ey to achieving the TQM results desired, ecause without your employees on oard and feeling empowered, you might as well e swimming upstream. Through TQM, companies increase customer satisfaction, reduce costs, and foster team wor". #ompanies can also gain higher returns on sales and investment. The aility to provide quality services allow for higher prices to e charged. Total quality means etter access to gloal mar"ets, greater customer loyalty, wider recognition as a quality rand, etc. TQM is roadly ased on the following principles$ #ustomer #entric %pproach & #onsumers are the ultimate 'udge to determine whether products or services are of superior quality or not. (o matter how many resources are pooled in training employees, upgrading machines and computers, incorporating quality design process and standards, ringing new technology, etc.) at the end of the day, it is the customers who have the *nal say in 'udging your company. #ompanies must rememer to implement TQM across all fronts "eeping in mind the customers. +mployee Involvement & +nsuring total employee involvement in achieving goals and usiness o'ectives will lead to employee empowerment and active participation from the employees in decision ma"ing and addressing quality related prolems. +mployee empowerment and involvement can e increased y ma"ing the wor"space more open and devoid of fear. #ontinual Improvement & % ma'or component of TQM is continual improvement. #ontinual improvement will lead to improved and higher quality processes. #ontinual improvement will ensure companies will *nd new ways and techniques in producing etter quality products, production, e more competitive, as well as exceed customer expectations. ,trategic %pproach to Improvement & -usinesses must adopt a strategic approach towards quality improvement to achieve their goals, vision, and mission. % strategic plan is very necessary to ensure quality ecomes the core aspect of all usiness processes. Integrated ,ystem & -usinesses comprise of various departments with di!erent functionality purposes. These functionalities are interconnected with various hori.ontal processes TQM focuses on. +veryone in the company should have a thorough understanding of the quality policies, standards, o'ectives, and important processes. It is very important to promote a quality wor" culture as it helps to achieve excellence and surpass customer expectations. %n integrated system ensures continual improvement and helps companies achieve a competitive edge. /ecision Ma"ing & /ata from the performance measurement of processes indicates the current health of the company. 0or e1cient TQM, companies must collect and analy.e data to improve quality, decision ma"ing accuracy, and forecasts. The decision ma"ing must e statistically and situational ased in order to avoid any room for emotional ased decisions. #ommunications & #ommunication plays a crucial role in TQM as it helps to motivate employees and improve their morale during routine daily operations. +mployees need to e involved as much as possile in the day to day operations and decision ma"ing process to really give them a sense of empowerment. This creates the environment of success and unity and helps drive the results the TQM process can achieve. It requires immense e!orts, time, courage, and patience to successfully implement TQM. -usinesses successfully implementing TQM can witness improved quality across all ma'or processes and departments, higher customer retention, higher revenue due to improved sales, and gloal rand recognition.